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The hotel is really nice looking and decorated in a modern style without being too unconventional.
Lobby is huge and impressive, rooms are clean and well designed, some of them with a canal view.
The bathrooms are very nice too, everything seems to be new....More
Thank Cristian F
Response from Gilles_Felgen, Manager at Sofitel Hamburg Alter WallResponded October 13, 2017
Dear Cristian F,
thank you very much for your outstanding rating and your comments.
It is always a pleasure receiving positive feedback which motives all employees even more to deliver a "cousu main" service.
I would be pleased welcoming you back to the Sofitel Alter...More
Stayed here in December,for the Christmas markets.Great location, central to the Christmas markets and shops.We had the breakfast included in the price of our stay, which was very good with a lot of choice(buffet style).The staff are a bit hit and miss.Some are very helpful...More
The hotel is a well designed business hotel in the heart of Hamburg. So far, so good. Received a pro-active mail before arrival encouraging me to check in before arrival. Unfortunately, the mobile page was unable to complete my check in. Neither was the ACCOR...More
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This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Worst diminishing exeprience. I decided to offer my husband 2 days in Hamburg with our Accor points. (Golden Memebership). I dared to chekin at the Accor Gold member counter. Mr Brummer checked us in - very snob and told me clearly: no upgrade, no welcome...More