We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Sofitel Hamburg Alter Wall

Show Prices
#21 of 320 Hotels in Hamburg
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Sofitel Hamburg Alter Wall
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"containerClass":null}
Add Photo Write a Review

2,044 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 699: English reviews
Tulsa, Oklahoma, Usa
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We're switching to Accor Brands. Recently, its a joy to check in, and to stay. Internet is very good. Accor privileges great. Maximillian at front desk is great. Goes above and beyond. Thank you for a wonderful stay in Hamburg.

Helpful?
Thank Shiela43
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Shiela43, thank you very much for your stay and sharing your personal experiences regarding your latest stay at Sofitel Hamburg Alter Wall. We highly appreciate our guests taking the time to let us know when they are content with our staff as well as the service and the facilities. Your compliments are a great and intensive motivation for our... More 

Level Contributor
6 reviews
5 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

Strange things happen at the Sofitel in Hamburg. You are greeted with 'bonjour guten tag' and so it continues. The hotel can't really decide if it's French or German and seems to fail on both fronts. The rooms are quite nice but the bar area is very poor. The restaurant is elegant but the food is overpriced. However the main... More 

Helpful?
Thank Roger H
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Roger H., thank you very much for your comment. I always appreciate honesty words. Criticism and hints how to do things better, will help us to reach our goals and increase our guest’s satisfaction. We are very grateful that you described your experience which will help us to improve. I will also see how we can solve your mentioned... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

Our family (2 adults, 2 kids: 4 & 2 years) had the chance to spend 3 nights in the hotel. We were delighted by the welcome gifts for the kids, the very careful and professional service by the whole staff (including bar, restaurant, concierge and cleaning) and the quality of the hotels' breakfast.

Helpful?
Thank Luc M
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Luc M, I would not want to miss the chance to thank you for the positive evaluation of your recent stay. I am glad to read that your room and the location of the hotel were to your satisfaction and the entire team would be pleased to welcome you back in the near future. I hope you had a... More 

Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Great location We stayed on the 8th floor overlooking the Elbephilharmony Everything around the corner Very helpfull and friendly staff Outstanding breakfest Probably the best 5star hotel in Hamburg Valetparking and rental bikes Beautiful wellness with swimming pool and sauna

Helpful?
Thank Spaanse
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Spaanse, thank you very much for your stay and sharing your personal experiences regarding your latest stay at Sofitel Hamburg Alter Wall. We highly appreciate our guests taking the time to let us know when they are content with our staff as well as the service and the facilities. Your compliments are a great and intensive motivation for our... More 

Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Rooms are large and comfy. Nice lighting. Overlooking the canal so nice views. Bathrooms are also large and well equipped. Breakfast is typical German plenty of choice. Location is very good right in the centre. Walking distance to major sights.

Helpful?
Thank Julian E
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Julian E., thank you very much for having taken the time to share the experience of your stay at Sofitel Hamburg Alter Wall. I was pleased to read that you enjoyed your stay at our hotel. We look forward to welcome you back in the near future. Best regards, Gilles Felgen General Manager More 

Darlington, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A clean modern hotel with a great location just a few minutes walk from the main square.The room was very well equipped with new appliances including a coffee machine, bose radio , large flat screen tv, also a small sofa and table and was nicely decorated in a modern style.The bathroom was nice and had a large shower and a... More 

Helpful?
Thank kevinh291
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear kevinh291, thank you very much for having taken the time to share the experience of your stay at Sofitel Hamburg Alter Wall. I was pleased to read that you enjoyed your stay at our hotel. We look forward to welcome you back in the near future. Best regards, Gilles Felgen General Manager More 

Canach, Luxembourg
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Having been in Hamburg for several times already, this was the best Hotel we ever had. Perfect reception at the reception desk with the usual "bonjour" and a smile. The rooms, even the classic ones, are spacious, perfectly clean with a lot of amenities. The hotel is very big but you always feel well and not very busy. As it... More 

Helpful?
Thank Nicos2109
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Nicos2109, thank you very much for having taken the time to share the experience of your stay at Sofitel Hamburg Alter Wall. I was pleased to read that you enjoyed your stay at our hotel. We look forward to welcome you back in the near future. Best regards, Gilles Felgen General Manager More 

Krusaa, Denmark
Level Contributor
9 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Very small room. After they set up the Roll-away bed, we had to arrange the furniture so that we can move around the small room. The air-con was making some loud flipping noises. No water-dispenser could be Seen at the gym. If we didn't enter the hotel via the garage, we won't even know where the spa and the swimming... More 

Helpful?
Thank Yvonneloong
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Yvonneloong, We very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Horsens, Denmark
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very friendly staff, fantastic breakfast, superb location and a nice spa area. We had two superiore rooms - both modern and very comfortable. Overall atmosphere a bit impersonal. Very very good - however not amongst the top five 5 star hotels in Hamburg.

Helpful?
Thank Morten M
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Morten M, thank you very much for having taken the time to share the experience of your stay at Sofitel Hamburg Alter Wall. I was pleased to read that you enjoyed your stay at our hotel. We look forward to welcome you back in the near future. Best regards, Gilles Felgen General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

641 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (585)
Viewed
Room/Suite (150)
Viewed
Bathroom (67)
Viewed
Dining (27)
Viewed
Hotel & Grounds (64)
Viewed
View from Room (27)
Viewed
Pool/Beach Area (6)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (243)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (56)
Viewed
Hotel & Grounds (13)
Viewed
View from Room (1)
Viewed
Business Center/Function Rooms (2)
Viewed
Pool/Beach Area (1)
Viewed
Room/Suite (21)
Viewed
Bathroom (3)
Viewed
Dining (4)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Hamburg hotels
Neustadt
Steigenberger Hotel Hamburg
Park Hyatt Hamburg
#7 of 320 in Hamburg
4.5 of 5 stars 1,864 reviews
Le Meridien Hamburg
#26 of 320 in Hamburg
4.5 of 5 stars 1,243 reviews
Show Prices
Show Prices
Show Prices
Neustadt
Fairmont Hotel Vier Jahreszeiten
Neustadt
No photo provided
Renaissance Hamburg Hotel
#33 of 320 in Hamburg
4.0 of 5 stars 607 reviews
Neustadt
The Madison Hamburg
The Madison Hamburg
#5 of 320 in Hamburg
4.5 of 5 stars 848 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 

Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Location: Germany > Hamburg > Hamburg-Altstadt
Price Range: $155 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Hotels.com, Hotwire, Expedia, HotelTravel.com, Odigeo, Priceline, Travelocity and Agoda so you can book your Sofitel Hamburg Alter Wall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel
Hotel Style:
#9 Spa Hotel in Hamburg
#11 Family Hotel in Hamburg
#12 Romantic Hotel in Hamburg
#18 Luxury Hotel in Hamburg
#22 Business Hotel in Hamburg
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay