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SIDE Design Hotel Hamburg

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Traveler (546)
Room & Suite (164)
Dining (31)
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About

#16 of 334 hotels in Hamburg
Location
4.7
Cleanliness
4.5
Service
4.5
Value
4.1
2023 Travelers' Choice Best of the Best
As Hamburgs first and only 5-star design hotel, SIDE is directly located in the heart of the city. Newly renovated in 2018 and built by architect Jan Störmer, designed by Matteo Thun and illuminated by Robert Wilson, space and light have been put perfectly in relation to one another. These are the factors, which essentially shape the heart of the hotel and make the SIDE a sensual location for the urban generation of today. The 168 rooms in different categories are minimalist in style, yet welcoming, comfortable and with a personal touch. Ten "flying" suites on the 10th and 11th floor are all decked out in white. A further highlight of the hotel is the Sky Lounge and the roof top terrace on the 8th floor which offer an impressive view over Hamburg. The [m]eatery bar + restaurant serves dry aged steaks, different self-made burgers and special tartars. Colourblocking is a key theme in the SIDE SPA. This wellness oasis is refreshingly colourful and luxuriously furnished.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Highchairs available
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Newspaper
Outdoor furniture
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Air purifier
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Modern
Green
Languages Spoken
English, Spanish, Arabic, Croatian and 5 more

Location

Drehbahn 49, 20354 Hamburg Germany
Name/address in local language
SIDE Design Hotel Hamburg
3,083Reviews3Q+A67Room tips
Traveler rating
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Frank T wrote a review Apr 14
Melbourne, Australia31 contributions25 helpful votes
Very helpful young guys at the reception desk on Sunday night who helped me get a restaurant reservation in the City. Super friendly and efficient. They also gave me a tourist booklet on Hamburg which I also appreciated. Very nice breakfast buffet.
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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parissmiles wrote a review Apr 5
Irving, Texas181 contributions373 helpful votes
This was not a pleasant experience, despite there being good people employed throughout at the hotel......this hotel was/ is inept at handling overcharges to my credit card, and did not respond to emails addressing these issues. This failure to address a customer's problems does not bode well of an entity calling itself a "luxury property", and has clouded my opinion of my stay at this hotel. I would suggest that you do not pay for anything in advance (like taxi service), and look for additional charges at check-out. My suite had holes drilled by mistake into the tiles in the shower, and the remedy was simply to caulk over the holes......this should not have occurred as it did. The breakfast was good as was the service. I've had closets bigger than the sauna. Overall, I would suggest that if you want a luxury experience that you look elsewhere.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
Room Tip: watch what you are being charged
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jaqueline Trosset, Sonstige at SIDE Design Hotel Hamburg
Responded 1 week ago
Thank you for sharing your feedback regarding your recent stay at SIDE Design Hotel Hamburg. We apologize for any inconvenience you experienced, including the billing issues and room condition. Please note that we have already responded to your email regarding the overcharges. Your comments regarding email communication will be addressed internally to ensure quicker response in the future. Regarding the room issues, we regret any dissatisfaction and will work with our maintenance team to prevent such occurrences. We appreciate your positive feedback on our breakfast and service. We regret to hear that you didn't bring up your concerns during your stay. Your feedback is invaluable to us, and we encourage guests to communicate with us directly so we can promptly address any issues and ensure a more enjoyable experience. We hope to hear back from you and have the opportunity to improve your perception of our hotel. Warm regards, The SIDE Design Hotel Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Casper I wrote a review Jan 2024
Denmark17 contributions6 helpful votes
Great hotel - Check in was friendly and welcoming. The rooms are always clean and tidy and nice with the stream from own device function. The restaurant and bar are a highlight. Staff super skilled, friendly and hospitable. A hotel experience that you wish for.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jaqueline Trosset, Sonstige at SIDE Design Hotel Hamburg
Responded Feb 2, 2024
Dear Casperl, Thank you for your positive feedback! We're thrilled you enjoyed the friendly check-in, clean rooms with streaming, and the excellent service in our restaurant and bar. We look forward to hosting you again for another great experience. Kind regards, your SIDE Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CTTravelers4895 wrote a review Dec 2023
Somers, Connecticut80 contributions78 helpful votes
Great hotel. Service was excellent. The room was very clean and modern. The hotel bar and restaurant offer very good food and drinks. I would definitely stay there again. The staff was very friendly and accommodating also.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jaqueline Trosset, Sonstige at SIDE Design Hotel Hamburg
Responded Jan 16, 2024
Dear guest, Thank you for your excellent review! We're delighted to hear that you enjoyed our great hotel, excellent service, clean and modern rooms, as well as our fantastic bar and restaurant offerings. We look forward to welcoming you back, and our friendly staff is always ready to accommodate you. Kind regards, Jaqueline Trosset & Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Glenn-Berlin wrote a review Dec 2023
Berlin, Germany63 contributions53 helpful votes
SIDE hotel was a little disappointing for our 1 night stay in Hamburg. Good : Location, nice sized room Less Good : Noisy - we could hear the people walk around the floor upstairs and we could hear people in the corridor accessing other rooms to the point where twice I thought someone was knocking at our door but actually it was someone going in a nearby room. The problem is, I think, that the doors seem solid but just do not keep the corridor noise out that you should expect in a good quality hotel. The mini bar is a total missed opportunity - is big but largely empty with no spirits or proper snack range, I never know why so many hotels miss the opportunity to have a well stocked mini bar to make money and provide a better guest experience. The double bed was actually two singles so I kept falling down the middle and the pillows were bizarre like inflatable Baloons! Ordering room service breakfast was an ordeal, my call got transferred twice then the person taking the order put me on hold three times while she has conversations with other people or callers and then after keeping me waiting for 5 minutes put the phone down. When it came they forgot the milk for the granola and one of the orders of eggs so that took another 20 mins to fix. Overall the service and mini bar issues are fixable but the noise problem is not without a total refurb which would mean I would not stay here again unfortunately. Will try somewhere else on our next stay to Hamburg.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jaqueline Trosset, Sonstige at SIDE Design Hotel Hamburg
Responded Jan 16, 2024
Dear Mr. Glenn, We appreciate your detailed feedback and apologize for the inconveniences you experienced during your stay. We understand the importance of a peaceful environment and will address the noise issues to ensure a more serene atmosphere. Your comments regarding the mini bar will be taken into consideration for future improvements to enhance guest satisfaction. We apologize for the inconvenience with the bed setup and pillows. Additionally, we apologize for the challenges you faced with room service breakfast, and we will work on improving our communication and service efficiency. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future. Kind regards, Jaqueline Trosset & Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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waw2059 wrote a review Nov 2023
Frederiksberg, Denmark4 contributions1 helpful vote
Really good hotel. Fantastic breakfast buffet and amazing service. The rooms were spacius and clean and well equipped. The location of the hotel was central and was close to the center. I would highly recommend a stay in this hotel.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LianTheLion wrote a review Oct 2023
1 contribution
Our team had a stay here for work, and it was fantastic! The place has a really stylish and clean look, making it super comfortable from the get-go. What stood out was how quiet it was, essential for us to focus and strategize without any distractions. Also, the staff deserves some serious love! They were helpful and friendly, ready to assist with anything we needed, making our stay smooth and stress-free. The modern decor was a nice touch too, helping to keep the energy positive and our minds engaged. So, for anyone on business travel, this place is a gem. Great atmosphere, professional service, and the right kind of environment for work. Definitely recommended!
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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sisen2023 wrote a review Oct 2023
1 contribution
During my business trip to Hamburg, I had chance to experience Side Design Hotel for a couple of days. All went well until an unfortunate accident at the entrance of my room because a wooden block of 3-4 kilograms fell down on my head.
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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doctoraconstanza2023 wrote a review Oct 2023
Bogota, Colombia1 contribution
From the moment you arrive at the hotel, its design is spectacular, all its staff are very friendly, they immediately resolve any needs. Very comfortable, spacious rooms, extremely comfortable bed, my room did not have a bathtub but the room was very comfortable. bathroom. drinks and coffee available. The gym is small but well equipped. the bathrooms are divine. The breakfasts are varied and delicious, there are fruits, a variety of breads and drinks. You can order eggs of your choice. highly recommended.
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Leandro P wrote a review Oct 2023
La Plata, Argentina1 contribution
Wonderfully placed, super friendly and accommodating staff. Breakfast was otherworldly. The rooms are to die for. Rooms are extremely comfortable and assure you a great night sleep. You can reach the main city attractions in a walking distance.
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$205 - $285 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
side hotel hamburg, side hamburg
LOCATION
GermanyHamburgNeustadt
NUMBER OF ROOMS
178
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SIDE DESIGN HOTEL HAMBURG - Updated 2024 Prices & Reviews (Germany)

Frequently Asked Questions about SIDE Design Hotel Hamburg
Which popular attractions are close to SIDE Design Hotel Hamburg?
Nearby attractions include Old Botanical Garden (0.2 miles), Hamburgische Staatsoper (0.08 miles), and Hanseviertel (0.3 miles).
What are some of the property amenities at SIDE Design Hotel Hamburg?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at SIDE Design Hotel Hamburg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at SIDE Design Hotel Hamburg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at SIDE Design Hotel Hamburg?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to SIDE Design Hotel Hamburg?
Conveniently located restaurants include Stadtsalat, Restaurant Haerlin, and Helo Restaurant.
Are there opportunities to exercise at SIDE Design Hotel Hamburg?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does SIDE Design Hotel Hamburg have airport transportation?
Yes, SIDE Design Hotel Hamburg offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at SIDE Design Hotel Hamburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at SIDE Design Hotel Hamburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does SIDE Design Hotel Hamburg offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.