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Mercure Hotel Hamburg City

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06/11/2017 06/12/2017
1 room 2 adults 0 children
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Mercure Hotel Hamburg City
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705 Reviews from our TripAdvisor Community

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Showing 165: English reviews
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Reviewed 2 weeks ago

We arrived at this hotel after leaving our Princess Regal cruise ship with plans to explore Hamburg and then head to Amsterdam the next day. Unfortunately, I developed a high fever and our plans changed dramatically. . The front desk folks were very accommodating and pleasant at check in and throughout our brief stay. The room was great, clean, good...

Thank Orchid_nutty
Reviewed December 30, 2016 via mobile

We really enjoyed our stay in this hotel, which is nicely furnished and has a decent bar. The staff were excellent and more than happy to deal with our requests in English, including a late checkout at no extra charge. When we arrived we noticed there was a display detailing the location of the city's Christmas markets, which was a...

1Thank Alan W
About Hotel's Favorite Review
Daniel H, Manager at Mercure Hotel Hamburg City, responded to this review

Good morning Alan W, thanks for these nice comments regarding your stay in our hotel. We are especially happy to read that you noticed our new innovation, the information screen in the lobby. As we want our guests to always be highest informated, we of course got into detail and showed up the christmas markets in town for you to...

Eindhoven, The Netherlands
Reviewed 3 weeks ago

Review collected in partnership with Accorhotels.com
Thank Adimaritoma
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Midlands, England
Reviewed April 24, 2017

Qualify of the hotel is good. The room was modern and clean. Staff are very friendly and helpful. There is a nice cafe in the lobby that sells a varied of food and drinks. The hotel is a little way out of the city but cheaper than hotels in the centre. Would recommend and use again.

Thank HolsR4us
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Good morning HolsR4us, we very much appreciate your nice comments regarding our hotel and are happy to receive so much praise. Enjoying the friendly team as well as our Coffee Fellows and the price policy of our house, we hope to welcome you again soon! Have a nice weekend until then! Greetings from Hamburg, Sharina Utzt Guest Relation & Quality...

Lancashire, United Kingdom
Reviewed April 12, 2017

Stayed for 2 nights with a family of 4. The rooms smelt like smoke as the smoking floor is right in the middle of the whole building. We got a room at the back, so it wasn't a nice view and there were builders constantly working and making a lot of noise. The bathroom and breakfast was brilliant. Rooms massively...

Thank Icelolly123
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear Icelolly123, we are happy to receive your feedback and be assured we take it very seriously. Thanks for taking your time to share your opinion with us. Our hotel is a non-smoking hotel since the beginning of this year, so there is no smoking floor or room in the whole hotel. I cannot tell you why you had a...

York, United Kingdom
Reviewed April 10, 2017 via mobile

Rooms are great with lots of space amenities and furnishings you'd expect from a meercure. But..... Service at the bar/restaurant is patchy verging on terrible so far. Here for two days (this is the first night) and glad I've got a night out tomorrow already. Waited at the bar for a drink whilst six people walked up one after the...

Thank gwatty1969
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear guest, thank you for taking your time and sharing your experiences with us after staying in our hotel. We very much appreciate your praise regarding the rooms and furniture in the hotel. We are happy that you liked it that much. I am really sorry for not meeting your expectations regarding the service inside the reataurant and the bar....

Northamptonshire, United Kingdom
Reviewed March 18, 2017 via mobile

One night stay for an exhibition, perfect hotel , 25 mins from airport in car , and 5 min taxi to show. Good location would stay again. Good breakfast and pleasant lounge bar for drinks snacks. Close to all the attractions.

1Thank Martin M
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear Martin M, we very much appreciate your time for writing us a feedback after staying with us during the Internorga fair. "perfect hotel" - there is no better praise! Thank you so much. Hope to see you again here, either for neyt year's Internorga or for the next private Hamburg trip?! Enjoy your time until then! Kindest regards from...

Reviewed March 6, 2017

The hotel is reasonably priced with great service. Only downside is that it is slightly out of the city centre. To reach the city centre one could either take a 25 minutes stroll, hop on the S-Bahn, or take a taxi which will cost approximately 10 Euros to the Townhall (Rathus). The price is somewhat lower than other similar hotels...

2Thank Michael Q
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Good morning Michael Q, thanks for taking your time and telling us about your experiences in our hotel. Even though we are not directly located in the city center, we do have optimal public transportation to reach the inner city in around 5 minutes using the bus or suburban train. And as the weather was quite good the last days...

Frankfurt, Germany
Reviewed February 1, 2017

my favourite hotel in Hamburg, I always stay there when I am in Hamburg. This time it was a private stay - employees extremely friendly and helpful, rooms very clean, breakfast excellent - will return for sure again.

Review collected in partnership with Accorhotels.com
1Thank berndgruen
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear berndgruen, thanks for writing us such a great praise. Calling us your "favourite hotel" is the best thing we could receive. Nice to see you even book us for private reasons as well as for business trips. So if breakfast, our staff and the cleanliness were perfect - these should be enough reasons to come back again and again,...

London, United Kingdom
Reviewed January 29, 2017

Stayed last week for 2 nights on business. It was as expected, very good. the only pity was not getting a free room upgrade on my Gold card, but as it's free, you can't really complain :-) The location is excellent as it's between our Hamburg office and my customer's office.

Review collected in partnership with Accorhotels.com
Thank 165ipod
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Good morning 165ipod, thanks for telling us about your experiences while staying in our hotel. You, as a gold member of LeClub, are of course a favorized guest and we do our very best to provide you as much of your entitled amenities everytime you stay with us. Due to the booking situation on your arrival day, there was no...

Questions? Get answers from hotel staff and past guests. Ask a question

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06/11/2017 06/12/2017
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  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Room Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. This is carried through the 187 guest rooms as well as other parts of the hotel. ... more   less 

Additional Information about Mercure Hotel Hamburg City

Address: Amsinckstr. 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
Location: Germany > Hamburg > Hammerbrook
Price Range: $112 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Hamburg City 4*
Number of rooms: 187
Reservation Options:
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Also Known As:
Accor Hotel Hamburg City
Mercure Hamburg
Hotel Style:
#41 Family Hotel in Hamburg
#44 Luxury Hotel in Hamburg
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Hotel Hamburg City staff and other travelers.
7 questions
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6 months ago
Brisbane, Australia

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Questions? Get answers from Mercure Hotel Hamburg City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask to be away from construction.”
Orchid_nutty, 2 weeks ago | Read review
“Deluxe rooms are very spacious so may be worth the premium”
Turk88218, Mar 6, 2017 | Read review
“I think higher floors would be less noisy we were on first floor”
brianengland747, Sep 12, 2016 | Read review
“Nice rooms on the 6th Floor”
Bence23, Jun 15, 2016 | Read review
“We were on the top 6th floor which was quiet.”
C4368WAmichaelm, Sep 11, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
$130* /night
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Prices are for 1 room, 2 adults
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