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Mercure Hotel Hamburg City

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Mercure Hotel Hamburg City
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664 Reviews from our TripAdvisor Community

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Showing 158: English reviews
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Frankfurt, Germany
Reviewed 3 weeks ago

my favourite hotel in Hamburg, I always stay there when I am in Hamburg. This time it was a private stay - employees extremely friendly and helpful, rooms very clean, breakfast excellent - will return for sure again.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank berndgruen
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear berndgruen, thanks for writing us such a great praise. Calling us your "favourite hotel" is the best thing we could receive. Nice to see you even book us for private reasons as well as for business trips. So if breakfast, our staff and the cleanliness were perfect - these should be enough reasons to come back again and again,...

York
HOTEL’S FAVORITE REVIEW
Reviewed December 30, 2016 via mobile

We really enjoyed our stay in this hotel, which is nicely furnished and has a decent bar. The staff were excellent and more than happy to deal with our requests in English, including a late checkout at no extra charge. When we arrived we noticed there was a display detailing the location of the city's Christmas markets, which was a...

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Helpful?
Thank Alan W
About Hotel's Favorite Review
Daniel H, Manager at Mercure Hotel Hamburg City, responded to this review

Good morning Alan W, thanks for these nice comments regarding your stay in our hotel. We are especially happy to read that you noticed our new innovation, the information screen in the lobby. As we want our guests to always be highest informated, we of course got into detail and showed up the christmas markets in town for you to...

London, United Kingdom
Reviewed 3 weeks ago

Stayed last week for 2 nights on business. It was as expected, very good. the only pity was not getting a free room upgrade on my Gold card, but as it's free, you can't really complain :-) The location is excellent as it's between our Hamburg office and my customer's office.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 165ipod
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Good morning 165ipod, thanks for telling us about your experiences while staying in our hotel. You, as a gold member of LeClub, are of course a favorized guest and we do our very best to provide you as much of your entitled amenities everytime you stay with us. Due to the booking situation on your arrival day, there was no...

Vejen, Denmark
Reviewed 3 weeks ago

Stay 2 night and it was a very good stay, i have nothing to say bad about the hotel, or maybe the free wifi, it is so so slow. Also the cleaning of room is perfect, i try hide a little folded paper, this was cleaned up. Breakfast was very good with good service

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Helpful?
Thank Johnny2500
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Good morning Johnyy2500, "very good" "nothing to say bad" "perfect" - wow! Thanks for these nice comments regarding your stay with us. Great to see you appreciated our service that much and had a good time here. Then the slow WiFi is the smallest problem. But I already informed my technician colleagues to double check all the routers inhouse again....

Manchester, United Kingdom
Reviewed 4 weeks ago

Modern hotel. I stayed on business and had lunch in the bar/restaurant. Lunch is mainly Bagels, but lots of choice of bread and fillings - I quite enjoyed mine. I had an evening meal also after visiting the markets, but the evening menu was a little limited although the food was good.

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Helpful?
Thank colinsbuk
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear colinsbuk, thanks for sharing your opinion with us after staying in our hotel. We very much appreciate your positive experiences with our bagels from Coffee Fellows and the dinner in our bistro. As we strive to provide as much variety as possible in the bistro, we do offer a smaller menu to be open minded regarding regional meals and...

North Wales, United Kingdom
Reviewed January 1, 2017

Stayed in between Christmas & New Year and thoroughly enjoyed our stay. Hotel was immaculately kept, staff were superb and always happy to help. Location was perfect, around a 20 minute walk to the Rathaus, Town Hall in the City centre. Taxi cost around €8-10 which was reasonable (Really prompt to collect you as well if you ask reception). Can't...

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Helpful?
Thank DanielJon87
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear DanielJon87, first of all we wish you a happy new year and hope you enjoyed the very first days in 2017?! Thank you for sharing your opinion with us and telling us about your experiences in our hotel. We very much appreciate your comments regarding our location in Hamburg, as well as your praise for our friendly and helpful...

Copenhagen
Reviewed December 20, 2016

I will recommend this hotel for its excellent service and convenient position for a visit to Hamburg. The City Hall place was within 15 min. walking distance. There was good parking Places in front of the hotel and in there garage.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Bjarne T
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear Bjarne T, what a great valuation. Thanks for the nice comments regarding your stay with us. The whole team was very happy about your positive feedback and we would be proud to welcome you again here soon. Hope you have a fantastic new year and enjoy a big party tonight?! Warmest regards, Sharina Utzt Guest Relation & Quality Managerin...

Brighton, United Kingdom
Reviewed December 13, 2016

We stayed here recently to visit the Christmas markets in Hamburg, slightly out of town, 15 - 20 minute walk in but there is a bus stop across the road with regular buses into the city centre. Hotel was great, friendly staff, excellent buffet breakfast with loads of choice. Rooms comfortable and quite large, big walk in shower in bathroom...

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Helpful?
Thank cas722
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Good morning cas722, thanks for taking your time to tell us about your experiences after staying here with us in Hamburg. We very much appreciate your comments regarding our house. The room, breakfast, the location of our hotel as well as the little surprise for St. Nicholass day seemed to persuade a lot. So hopefully we are going to see...

London, United Kingdom
Reviewed December 12, 2016 via mobile

I stayed here one night with my parents. Reasonably priced including breakfast, our room was on the small side but clean. Location was it is a bit out from the main central area of Hamburg. The main station is about a 15 minute walk. Our check in was smooth and the front concierge very friendly. Breakfast was fine, a fairly...

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Helpful?
Thank Jacinta B
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear Jacinta B, we are happy to read about your positive comments after staying with us in our hotel. In fact we are quite central within Hamburg; You are right when you say that there is a 10-15 minutes walk to reach the inner city, but we have an optimal connection to the public transportations as well. There are busses...

Munich, Germany
Reviewed December 3, 2016

Review collected in partnership with Accorhotels.com
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Thank Canis_Family
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. This is carried through the 187 guest rooms as well as other parts of the hotel. ... more   less 

Additional Information about Mercure Hotel Hamburg City

Address: Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
Location: Germany > Hamburg > Hammerbrook
Price Range: $100 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Hamburg City 4*
Number of rooms: 187
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, Hotel.de, ACCOR, Cheap Tickets and Priceline so you can book your Mercure Hotel Hamburg City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Accor Hotel Hamburg City
Mercure Hamburg
Hotel Style:
#41 Family Hotel in Hamburg
#45 Luxury Hotel in Hamburg
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Hotel Hamburg City staff and other travelers.
5 questions
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3 months ago
Brisbane, Australia

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Questions? Get answers from Mercure Hotel Hamburg City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I think higher floors would be less noisy we were on first floor”
 of 5 bubbles brianengland747, Sep 12, 2016 | Read review
“Nice rooms on the 6th Floor”
 of 5 bubbles Bence23, Jun 15, 2016 | Read review
“We were on the top 6th floor which was quiet.”
 of 5 bubbles C4368WAmichaelm, Sep 11, 2015 | Read review
“Ask for large room facing the canal. Also must request smoking or non-smoking room.”
 of 5 bubbles 903JohnB903, Apr 21, 2015 | Read review
“from what I could tell floor 3 were smoking rooms. Even as a smoker I would rather smoke outside and have a more plesant stay. I was on the 4th floor on the side at the back. very quiet, had the window open most nights.”
 of 5 bubbles 388deet, Apr 7, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question