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Mercure Hotel Hamburg City

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Mercure Hotel Hamburg City
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650 Reviews from our TripAdvisor Community

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Showing 154: English reviews
North Wales, United Kingdom
Reviewed 3 weeks ago

Stayed in between Christmas & New Year and thoroughly enjoyed our stay. Hotel was immaculately kept, staff were superb and always happy to help. Location was perfect, around a 20 minute walk to the Rathaus, Town Hall in the City centre. Taxi cost around €8-10 which was reasonable (Really prompt to collect you as well if you ask reception). Can't...

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Helpful?
Thank DanielJon87
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear DanielJon87, first of all we wish you a happy new year and hope you enjoyed the very first days in 2017?! Thank you for sharing your opinion with us and telling us about your experiences in our hotel. We very much appreciate your comments regarding our location in Hamburg, as well as your praise for our friendly and helpful...

York
Reviewed 3 weeks ago via mobile

We really enjoyed our stay in this hotel, which is nicely furnished and has a decent bar. The staff were excellent and more than happy to deal with our requests in English, including a late checkout at no extra charge. When we arrived we noticed there was a display detailing the location of the city's Christmas markets, which was a...

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Helpful?
Thank Alan W
Daniel H, Manager at Mercure Hotel Hamburg City, responded to this review

Good morning Alan W, thanks for these nice comments regarding your stay in our hotel. We are especially happy to read that you noticed our new innovation, the information screen in the lobby. As we want our guests to always be highest informated, we of course got into detail and showed up the christmas markets in town for you to...

Copenhagen
Reviewed 4 weeks ago

I will recommend this hotel for its excellent service and convenient position for a visit to Hamburg. The City Hall place was within 15 min. walking distance. There was good parking Places in front of the hotel and in there garage.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Bjarne T
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear Bjarne T, what a great valuation. Thanks for the nice comments regarding your stay with us. The whole team was very happy about your positive feedback and we would be proud to welcome you again here soon. Hope you have a fantastic new year and enjoy a big party tonight?! Warmest regards, Sharina Utzt Guest Relation & Quality Managerin...

Brighton, United Kingdom
Reviewed December 13, 2016

We stayed here recently to visit the Christmas markets in Hamburg, slightly out of town, 15 - 20 minute walk in but there is a bus stop across the road with regular buses into the city centre. Hotel was great, friendly staff, excellent buffet breakfast with loads of choice. Rooms comfortable and quite large, big walk in shower in bathroom...

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Helpful?
Thank cas722
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Good morning cas722, thanks for taking your time to tell us about your experiences after staying here with us in Hamburg. We very much appreciate your comments regarding our house. The room, breakfast, the location of our hotel as well as the little surprise for St. Nicholass day seemed to persuade a lot. So hopefully we are going to see...

London, United Kingdom
Reviewed December 12, 2016 via mobile

I stayed here one night with my parents. Reasonably priced including breakfast, our room was on the small side but clean. Location was it is a bit out from the main central area of Hamburg. The main station is about a 15 minute walk. Our check in was smooth and the front concierge very friendly. Breakfast was fine, a fairly...

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Helpful?
Thank Jacinta B
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear Jacinta B, we are happy to read about your positive comments after staying with us in our hotel. In fact we are quite central within Hamburg; You are right when you say that there is a 10-15 minutes walk to reach the inner city, but we have an optimal connection to the public transportations as well. There are busses...

Munich, Germany
Reviewed December 3, 2016

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Canis_Family
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Reviewed November 28, 2016 via mobile

Lovely clean hotel, excellent for price, we stayed in the Mercure hotel in Paris also as gave a high standard, will continue to recommend. Breakfast here in Germany good lots of options and helpful staff.

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Helpful?
Thank Sophie H
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear Sophie H, words like "excellent, good and helpful" are exactly what we love to hear regarding our hotel. Thanks for sharing your experiences and your opinion with us. We very much appreciate your praise and I shared it within the whole team immedialtely. So hopefully we are going to welcome you again as soon as possible; just to persuade...

Singapore, Singapore
Reviewed October 17, 2016

Review collected in partnership with Accorhotels.com
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Thank wildarms
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

San Francisco Bay Area
Reviewed October 7, 2016 via mobile

Check-in was relatively fast, as the friendly staff had our keys waiting for us. Excellent! All hotels should be this efficient. Our room was massive and bright with large windows. The bed was comfortable and had a choice of non-feather pillows among the bedding...great for allergy sufferers! Our only complaint: the comforter wasn't wide enough to cover two sleeping people....

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Helpful?
Thank RoadWrangler
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear RoadWrangler, what a great summary reagrding your stay in our hotel here in Hamburg. Thanks for taking your time and telling us about the pro's and con's. We very much appreciate your comments regarding the room you stayed in and especially the pillows. Nice that you noticed this detail at all. For next time, just keep in mind that...

Salford, United Kingdom
Reviewed September 12, 2016

Nice big double room overlooking the river, lovely bathroom with large shower, coffee and tea provided in room, safe, beds comfortable, Breakfast very good buy has American bacon and savoury sausages which we don't like, but had plenty of other foods, Very friendly staff on reception, small foyer with seating and large coffee bar which was very nice, Location a...

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Helpful?
Thank brianengland747
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear Brianengland747, thanks for telling us about your opinion after staying with us for a few days here in Hamburg. There's nothing more important than comfortable beds in the room and having a good night in the hotel. And when you have an optimal start into the day then with enjoying the breakfast buffet, everything is nearly perfect. We very...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. This is carried through the 187 guest rooms as well as other parts of the hotel. ... more   less 

Additional Information about Mercure Hotel Hamburg City

Address: Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
Location: Germany > Hamburg > Hammerbrook
Price Range: $91 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Hamburg City 4*
Number of rooms: 187
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, ACCOR and Travelocity so you can book your Mercure Hotel Hamburg City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Accor Hotel Hamburg City
Mercure Hamburg
Hotel Style:
#41 Family Hotel in Hamburg
#44 Luxury Hotel in Hamburg
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Hotel Hamburg City staff and other travelers.
4 questions
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2 months ago
Brisbane, Australia

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Questions? Get answers from Mercure Hotel Hamburg City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I think higher floors would be less noisy we were on first floor”
 of 5 bubbles brianengland747, Sep 12, 2016 | Read review
“Nice rooms on the 6th Floor”
 of 5 bubbles Bence23, Jun 15, 2016 | Read review
“We were on the top 6th floor which was quiet.”
 of 5 bubbles C4368WAmichaelm, Sep 11, 2015 | Read review
“Ask for large room facing the canal. Also must request smoking or non-smoking room.”
 of 5 bubbles 903JohnB903, Apr 21, 2015 | Read review
“from what I could tell floor 3 were smoking rooms. Even as a smoker I would rather smoke outside and have a more plesant stay. I was on the 4th floor on the side at the back. very quiet, had the window open most nights.”
 of 5 bubbles 388deet, Apr 7, 2015 | Read review
5 of 5
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