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Mercure Hotel Hamburg City

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Mercure Hotel Hamburg City
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611 Reviews from our TripAdvisor Community

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Showing 145: English reviews
Salford, United Kingdom
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

Nice big double room overlooking the river, lovely bathroom with large shower, coffee and tea provided in room, safe, beds comfortable, Breakfast very good buy has American bacon and savoury sausages which we don't like, but had plenty of other foods, Very friendly staff on reception, small foyer with seating and large coffee bar which was very nice, Location a... More 

Helpful?
Thank brianengland747
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear Brianengland747, thanks for telling us about your opinion after staying with us for a few days here in Hamburg. There's nothing more important than comfortable beds in the room and having a good night in the hotel. And when you have an optimal start into the day then with enjoying the breakfast buffet, everything is nearly perfect. We very... More 

High Wycombe, United Kingdom
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Have been here a couple of times, staff are pleasant and friendly, and rooms are spacious and comfortable. Amenities are fine, have only had evening drinks and breakfast, all good! It's a good location for offices based on the wharves, and ask reception for restaurant recommendations.

Helpful?
Thank weblet71
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear weblet71, thanks for your detailed comments regarding our hotel here in Hamburg. Great we represent a perfect location for reaching the offices nearby and could house you several times now. It's a big praise for us to know you appreciated the friendly staff as well as the restaurant and bar. We are happy to suggest the best restaurants of... More 

Level Contributor
8 reviews
3 hotel reviews
3 of 5 stars Reviewed August 13, 2016 via mobile

Stayed for just 1 night on business - relatively flying visit. Pretty good place all round but nothing outstanding, a decent 10 minute walk from the AltStadt / Centre. Typical Accor prices and rates for a Mercure. Rooms of decent standard but far from Luxurious - 3 stars for 3 1/2 star hotel!

Helpful?
Thank Graeme B
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear Graeme B, thanks for sharing your experiences after staying in our hotel. We very much appreciate your comments regarding our house and the good location. Seems like we could not fully meet your expectations, especially the rooms were not what you wanted. We strive to provide a superior service experience for every guest; therefore your feedback is very important... More 

London, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed August 9, 2016

I use this hotel a lot on business. It's ideally located right between our Hamburg office and my customer's office. It's also well located for the S-Bahn to get right into the centre of the city, or a 10-15 minute walk. Break is a little expensive and only covers the whole lot, whereas a cheaper coffee & cereal option would... More 

Helpful?
Thank 165ipod
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear 165ipod, thanks for sharing your experiences and writing a feedback for us. It is so nice to see you enjoyed staying with us... I think there is no better and more worshipping phrase than saying "it's like a second home". Please do never hesitate to contact our team for any cereals option. It's never a problem, just tell us.... More 

Ringsted, Denmark
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed August 7, 2016 via mobile

Great hotel close to the City centre / 1-2km. The hotel Staff was very nice and everything was ready for us in terms of extra beds etc. - they even checked in to ask if all was ok after arriving. The rooms are clean and very nicely maintained daily. The hotel is located by a main road where you can... More 

Helpful?
Thank Kimgaba
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear Kimgaba, we very much appreciate your nice comments regarding your stay in our hotel. We are happy that you liked the hotel all over - the rooms as well as the location as well as the food and service quality. Thanks for your praise. Hopefully we are going to welcome you and your family here again soon?! We are... More 

Boerkop, Denmark
1 review
3 of 5 stars Reviewed July 29, 2016

Worn hotel. Rooms are old and air condition could not cool our room down at all. Got codes for the wifi but ended up having to pay for the wifi. Very poor service. Breakfast wasn't very nice quality. We showed 30 min before closing and a lot of items was emptied and it was not filled up again

Review collected in partnership with Accorhotels.com

Helpful?
Thank larsk6
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear larsk6, thanks for sharing your experiences after staying in our hotel. We deeply apologize for not meeting your expectations regarding our service, breakfast or even the rooms. During your stay in our hotel, we had a break-down of our ventilation system, that's why the air condition could not work normally. Of course our technicians immediately started repairing the system,... More 

Copenhagen, Denmark
Level Contributor
109 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed July 12, 2016 via mobile

We stayed three nights here in room 613 on the sixth floor during a weekend. The hotel is just outside the center, but no more than 15min casual walk to both the Hauptbahnhof and the major shopping centers. It is located just out to a busy 3 lane Road but even though we had a room facing the road and... More 

Helpful?
Thank CBDenmark
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear CBDenmark, thanks for taking your time to tell us about your experiences after staying with us in Hamburg. We are really happy to see, you appreciated the location of our hotel and had no problem to walk around to discover all the several sights nearby. If we could provide you an ptimal start into the day with our breakfast... More 

Limoges, France
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 6, 2016

Third floor room facing courtyard. the room was large with seats ahe a small table and we found it very quiet. Only trouble was we struggled to use the coffee maker and would have preferred a kettle! We walked from a station on line S21, two stops from the Haubtbahnhof.

Helpful?
Thank Alison H
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear Alison H, thanks for your nice comments regarding your stay in our hotel. We are happy you liekd the room that much and enjoyed your time with us. As the coffee and tea machine is standard in each room, we do not offer kettles as well. But of course we can bring one up to the room if you... More 

Shelby
2 reviews
4 of 5 stars Reviewed June 30, 2016

Room booked and secured with points and credit card and notified that arrival would be late on Friday night. Upon reaching my destination I was informed that my room was surrendered to another customer. No need to worry, says the receptionist, a room was still available for my stay. At my departure is when shock was on me. The receipt... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank James C
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear James C, thanks for taking your time to write us some feedback after staying in our hotel last week. I would like to respond to your comments: I just checked your reservation, like it was originally booked. The price you booked for the superior room was 179,-€/per night with your LeClub rate and you guaranteed with credit card details... More 

Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 17, 2016 via mobile

First time at a Mercure, here on business. Nice basic hotel. Typical European with smallish room, near the city and good restaurants. 15 minute walk away are interesting things to see and do. Restaurant for breakfast is good, bar with tv to watch games.

Helpful?
Thank Rob A
Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear Rob A, thanks for your positive feedback and for taking time therefor. Nice to know you appreciate our location near the city center and only 15 minutes walking distance to the next sights and restaurants in Hamburg. So hopefully we are going to welcome you again for the next matches to watch in our bar? We are looking forward... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. This is carried through the 187 guest rooms as well as other parts of the hotel. ... more   less 

Additional Information about Mercure Hotel Hamburg City

Address: Amsinckstr. 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
Location: Germany > Hamburg > Hammerbrook
Price Range: $102 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Hamburg City 4*
Number of rooms: 187
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Hotels.com, Booking.com, Expedia, TripOnline SA, Hotwire, Odigeo, Travelocity and Priceline so you can book your Mercure Hotel Hamburg City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Accor Hotel Hamburg City
Mercure Hamburg
Hotel Style:
#41 Family Hotel in Hamburg
#48 Luxury Hotel in Hamburg
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