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Heiligengeistbruecke 4, 20459 Hamburg Germany
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About

#84 of 348 hotels in Hamburg
Location
4.8
Cleanliness
4.4
Service
4.3
Value
3.8
GreenLeaders Bronze level
The modern 5* superior hotel, built in the typical Hanseatic style, is located in the city centre, only a few steps away from all the places of interest and excellent shopping facilities. A total of 235 generously sized rooms and suites offer the comfort that is expected by travellers. The Day Spa with a panoramic sauna, steam baths and relax lounge take care of you after an exciting day. Thanks to a roof terrace, there is a fitness area available for open-air training right in the midst of the city. In the restaurant "Saal" you can fortify yourself with a rich breakfast as well as enjoy light dishes from international cuisines. Please enjoy the specialities as well as an exceptional view over the roofs of Hamburg. Until Winter 2022, the hotel will receive a complete refurbishment. With the completion of the first construction phase, the rooms in the west wing of the hotel are available again. The temporary reception is located on the opposite side of the building to the main entrance. The restaurant is situated on the 8th floor. Due to the current situation, the sauna area as well as the fitness area will remain closed until further notice. Unfortunately, there is currently no direct access to the hotel via the underground car park. You are welcome to stop in the hotel driveway first when you arrive, so that the reception team can assist you. All renovation and construction works will be planned in a way that ensures minimal disturbance of the guests, although the hotel would like to point out that minor inconveniences cannot be completely avoided. Of course, you can look forward to the usual Hanseatic-perfect hospitality during all the renovation.
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Property amenities
Parking garage
Wifi
Restaurant
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Baggage storage
Breakfast buffet
Breakfast in the room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Extra long beds
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Iron
Private bathrooms
Refrigerator
Radio
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English, German

Location

Full view
100Great for walkers
Grade: 100 out of 100
131Restaurantswithin 0.3 miles
46Attractionswithin 0.3 miles
2777Reviews12Q+A77Room tips
Traveler rating
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  • 48
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ShawnShamgar wrote a review Nov 2022
Montreal85 contributions93 helpful votes
+1
My first time back in beautiful Hamburg since Corona. I always stay at this wonderful hotel and will not change. The team at reception upon arrival… young and wonderfully enthusiastic. Love it. Was also very nice to see and be remembered by their wonderful Concierge. She is a real sweet Lady and being remembered after all this time speaks volumes. The hotel is undergoing renovations. I did not hear once a single construction noise and aside from no access to the usual lobby, you just can’t tell. My suite is simply exceptional. Brand spanking new and I love it. Everything from A to Z is great and functions like it’s supposed to. I also appreciate the little things that demonstrate quality and standards, like coffee cups that are made in Germany. This is what sets this property apart for me. Highly recommended, amazing location and wonderful staff. Also, a shout out to the housekeeping team. They do great work. Until the next time, a big Danke.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Moritz Klein, General Manager at Steigenberger Hotel Hamburg
Responded 3 weeks ago
Dear Guest, Thank you so much for this tremendous review which you have given us! Although we are all hosts with heart and soul and it is therefore our self-image to make our guests' stay as pleasant as possible, your praise makes us incredibly proud. Such motivating words from our guests confirm that we have chosen exactly the right profession. I am glad you appreciate the efforts of my team to make all our guests completely happy. It was a pleasure having you and we look forward to many happy returns. With best regards Moritz Klein General Manager Steigenberger Hotel Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Donald F wrote a review Sep 2022
Los Angeles, California33 contributions59 helpful votes
Hotel's Favorite
Fantastic service from Paulina. She checked me into the hotel efficiently. Told me all about the services offered by the hotel. She was friendly and helpful. I had asked her to help me pay a traffic ticket that was written in German. She read the ticket, translated and helped me figure out how to pay it. Thank you. The hotel was under renovation but the room was very nice. It was quiet and had a nice view of the canal. The location is very central-walking distance to most sites and to the shopping areas. Would definitely stay here again.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Moritz Klein, Geschäftsführer at Steigenberger Hotel Hamburg
Responded Sep 9, 2022
Dear Guest, It has been a pleasure hosting you and it is great to receive such a positive feedback - thank you so much. I am glad to hear, that you enjoyed your time at our hotel and that you appreciate the efforts of my team especially from Paulina.I am very happy to pass on your positive feedback to her. The whole team is looking forward to your next stay with us. Best regards Moritz Klein General Manager Steigenberger Hotel Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pekka H wrote a review Nov 2022
1 contribution
Room was good. But the renovation causes significant weakening of services, no pool, no sauna, no business room. The service was not at all what you'd expect in this level. Tough and unfriendly. I felt like a criminal when there was a small card payment issue.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Moritz Klein, General Manager at Steigenberger Hotel Hamburg
Responded 3 weeks ago
Dear Guest, thank you very much for taking your time to share your feedback. I am very pleased to read that you liked our new rooms. Nevertheless I deeply regret that your stay in our hotel was not the unforgettable experience according to our own standards. I apologize for the mentioned inconveniences, which of course do not correspond to our quality standard. Unfortunately, the renovation entails unavoidable work, about which we inform all guests in good time. My team always tries to keep the restrictions as low as possible. I am very sorry that we did not succeed in your case. It would be my greatest pleasure to welcome you back after the completion of our renovation this Winter. Best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark W wrote a review Oct 2022
Augsburg, Germany41 contributions62 helpful votes
Lovely quiet hotel room view of the city. Undergoing currently deep renovations so many features (restaurant, reception, spa..) unavailable. None the less the welcome and staff very accommodating on difficult circumstances. Brilliant location, easy to walk to all main attractions in the city.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Moritz Klein, General Manager at Steigenberger Hotel Hamburg
Responded Oct 18, 2022
Dear Guest, thank you very much for choosing the Steigenberger Hotel Hamburg and for taking your time to share your feedback. It is great to hear, that you enjoyed your weekend break at our hotel despite the renovation work. I am glad you appreciate the efforts of my team to make all of our guests completely happy during these difficult circumstances. This is why we do hospitality. It would be my greatest pleasure to welcome you back again after the completion of our renovation in late autumn. Best regards Moritz Klein General Manager Steigenberger Hotel Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alexander F wrote a review Aug 2022
1 contribution
Room and cleaning was fine, good options here. Breakfast was 31 euro/each person, which was too expensive. So, that was a little too much, It wasn't worth it at all. Can recommend finding breakfast out in town instead.
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Moritz Klein, Geschäftsführer at Steigenberger Hotel Hamburg
Responded Aug 12, 2022
Dear Guest, First of all I would like to thank you for taking time to share your feedback. It is great to hear that you enoyed our newly renovated rooms. Nevertheless I am disappointed to hear about your inconveniences and I really would like to apologise for them. We do offer different breakfast options. We still have the opportunity to offer you a choice of different breakfast options. So you can choose between the breakfast buffet, our croissant breakfast and the continental breakfast. My team will be happy to give you recommendations on your next visit. It would be the greatest pleasure to welcome you back. With best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jes Holm wrote a review Jul 2022
Copenhagen, Denmark47 contributions53 helpful votes
Not at fully 100% during the renovation. Our third stay at the hotel. For the first time there was two minor mistakes during our stay. The deposit box was not reset, and the clean washing towels were removed after the first night (and a dirty washing towel not touched).
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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larsekstam wrote a review Dec 2021
Stockholm, Sweden1 contribution2 helpful votes
Perfectiy placed in central Hamburg. Excellent staff! The rooms are great. Unfortunately the lobby, bar and restaurant were under renovation and we missed them. They used to be excellent so I hope they will be open next time we visit Hamburg.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Moritz Klein, Geschäftsführer at Steigenberger Hotel Hamburg
Responded Dec 10, 2021
Dear Guest, Thank you kindly for your review. I appreciate your opinion and will share your great feedback with myteam. I can understand that you would have expected a different approach for a hotel like ours. It is common practice to renovate hotels in several sections. In the meantime we have created an alternative restaurant for you on the 8th floor. There you can enjoy our specialities as well as an exceptional view over the roofs of Hamburg. I hope you may return to Hamburg again next summer when our hotel will be fully renovated and you will be able to experience all of our services to the fullest. With best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
641claus wrote a review Nov 2021
Copenhagen, Denmark2 contributions2 helpful votes
Fantastic newly Renovated room, with great bathroom and comfortable bed. Breakfast was not what u could expect from a 5 star hotel. Room service selection very poor, not even a burger could be served. Friendly staff.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Moritz Klein, Geschäftsführer at Steigenberger Hotel Hamburg
Responded Dec 8, 2021
Dear Guest, Thank you kindly for your positive review. I appreciate your opinion and will share your great feedback with my team. Nevertheless, I would like to thank you for your feedback on the room service menue and will discuss this with my F&B team. I hope to welcome you back in Hamburg. With best regards Moritz Klein General Manager Steigenberger Hotel Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
patbiahs wrote a review Nov 2021
1 contribution
The Hotel is under a bigger renovation. Obviously only a limited number of renovated rooms are available for booking although even here some faults are still existing. For example in our room the heating system did not work for days although we reported this fact daily. The only available elevators are apparently the service elevators, but not the usual guess elevators. A lobby is not existing except a smaller room for check in etc.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ode940 wrote a review Nov 2021
1 contribution
Location was good. Hotel situated near local train. Only nearest metro line was under renovation. Breakfast was average. Cleaning was not very good.A cleaner did not change all towels. Hotel is not 5 stars rate, better 4. Sauna was closed.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Moritz Klein, Geschäftsführer at Steigenberger Hotel Hamburg
Responded Dec 9, 2021
Dear Guest, First of all I would like to thank you for choosing our hotel and for your review. I am pleased to hear that you enjoyed our great location. Nevertheless I am very disappointed to hear about your inconveniences and I would like to apologise for them. The service you experience is indeed not part of our standards and requirements of our company. Of course, you should be able to expect that all of your needs will be met and that your stay will be pleasant. It would be the greatest pleasure to welcome you again. With best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$167 - $241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
steigenberger hamburg hotel hamburg, steigenberger hotel hamburg, hamburg steigenberger hotel
LOCATION
GermanyHamburgNeustadt
NUMBER OF ROOMS
235
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STEIGENBERGER HOTEL HAMBURG $157 ($̶2̶5̶6̶) - Updated 2022 Prices & Reviews - Germany

Frequently Asked Questions about Steigenberger Hotel Hamburg
Which popular attractions are close to Steigenberger Hotel Hamburg?
Nearby attractions include SANDEMANs NEW Europe - Hamburg (0.3 miles), St Nikolai Memorial (0.2 miles), and Deichstraße (0.2 miles).
What are some of the property amenities at Steigenberger Hotel Hamburg?
Some of the more popular amenities offered include an on-site restaurant, breakfast buffet, and room service.
Which room amenities are available at Steigenberger Hotel Hamburg?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Steigenberger Hotel Hamburg?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Steigenberger Hotel Hamburg?
Yes, a parking garage is available to guests.
What are some restaurants close to Steigenberger Hotel Hamburg?
Conveniently located restaurants include Hanoi Deli Rathaus, Ristorante Buon Giorno, and Capriccio.
Are any cleaning services offered at Steigenberger Hotel Hamburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Steigenberger Hotel Hamburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Steigenberger Hotel Hamburg offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Steigenberger Hotel Hamburg?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Steigenberger Hotel Hamburg?
Many travelers enjoy visiting Alter Elbtunnel (0.8 miles), St Nikolai Memorial (0.2 miles), and Altona City Hall (2.1 miles).
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