My first time back in beautiful Hamburg since Corona. I always stay at this wonderful hotel and will not change. The team at reception upon arrival… young and wonderfully enthusiastic. Love it. Was also very nice to see and be remembered by their wonderful Concierge. She is a real sweet Lady and being remembered after all this time speaks volumes. The hotel is undergoing renovations. I did not hear once a single construction noise and aside from no access to the usual lobby, you just can’t tell. My suite is simply exceptional. Brand spanking new and I love it. Everything from A to Z is great and functions like it’s supposed to. I also appreciate the little things that demonstrate quality and standards, like coffee cups that are made in Germany. This is what sets this property apart for me. Highly recommended, amazing location and wonderful staff. Also, a shout out to the housekeeping team. They do great work. Until the next time, a big Danke.…
Fantastic service from Paulina. She checked me into the hotel efficiently. Told me all about the services offered by the hotel. She was friendly and helpful. I had asked her to help me pay a traffic ticket that was written in German. She read the ticket, translated and helped me figure out how to pay it. Thank you. The hotel was under renovation but the room was very nice. It was quiet and had a nice view of the canal. The location is very central-walking distance to most sites and to the shopping areas. Would definitely stay here again.
Room was good. But the renovation causes significant weakening of services, no pool, no sauna, no business room. The service was not at all what you'd expect in this level. Tough and unfriendly. I felt like a criminal when there was a small card payment issue.
Lovely quiet hotel room view of the city. Undergoing currently deep renovations so many features (restaurant, reception, spa..) unavailable. None the less the welcome and staff very accommodating on difficult circumstances. Brilliant location, easy to walk to all main attractions in the city.
Room and cleaning was fine, good options here. Breakfast was 31 euro/each person, which was too expensive. So, that was a little too much, It wasn't worth it at all. Can recommend finding breakfast out in town instead.
Not at fully 100% during the renovation. Our third stay at the hotel. For the first time there was two minor mistakes during our stay. The deposit box was not reset, and the clean washing towels were removed after the first night (and a dirty washing towel not touched).
Perfectiy placed in central Hamburg. Excellent staff! The rooms are great. Unfortunately the lobby, bar and restaurant were under renovation and we missed them. They used to be excellent so I hope they will be open next time we visit Hamburg.
Fantastic newly Renovated room, with great bathroom and comfortable bed. Breakfast was not what u could expect from a 5 star hotel. Room service selection very poor, not even a burger could be served. Friendly staff.
The Hotel is under a bigger renovation. Obviously only a limited number of renovated rooms are available for booking although even here some faults are still existing. For example in our room the heating system did not work for days although we reported this fact daily. The only available elevators are apparently the service elevators, but not the usual guess elevators. A lobby is not existing except a smaller room for check in etc.
Location was good. Hotel situated near local train. Only nearest metro line was under renovation. Breakfast was average. Cleaning was not very good.A cleaner did not change all towels. Hotel is not 5 stars rate, better 4. Sauna was closed.