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Crowne Plaza Hamburg - City Alster

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#49 of 320 Hotels in Hamburg
Certificate of Excellence
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Crowne Plaza Hamburg - City Alster
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853 Reviews from our TripAdvisor Community

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Showing 338: English reviews
Level Contributor
134 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed yesterday NEW

We chose a Club room and were pleased we did. The room was larger than a standard room and well appointed. In addition you get access to the 5th floor Club Lounge which is a really pleasant place to have breakfast, a snack or a drink while enjoying the view. One small issue, beer glasses are not provided and not... More 

Helpful?
Thank WH56
Helsinki, Finland
Level Contributor
358 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A really nice hotel. We got spacious corner room, i think it was called "club". Some noise from the street in the evening but not bothering. Hotel is a bit outside from tourist attractions but just a 10 min walk a way from train station that takes you pretty much all the places in downtown.

Helpful?
Thank Jari S
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Jari S., Thanks for your honest review. As you mentioned, you booked our spacious club room. Please recommend us and return to us whenever you return to Hamburg. Kind regards, Hannes Dreher, General Manager More 

Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

If you are looking for a great hotel in Hamburg, you should go for the Crowne Hotel. Cosy rooms, excellent breakfast and very nice staff. You are only 15 minutes from the harbour area and in walking distance of most of the city. The hotel is at a quiet area, get a room towards the garden, perfect.

Helpful?
Thank MallorcaVine
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear MallorcaVine, Thanks for your feedback and your recommendations in terms of our service as well as location. We are glad that you enjoyed the friendly atmosphere at the Crowne Plaza Hamburg - City Alster and we hope to welcome you again as our guest soon. Kind regards, Hannes Dreher, General Manager More 

Kuala Lumpur, Malaysia
Level Contributor
244 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed 1 week ago

Good overall hotel, but with a few issues: The club was poorly managed during our 4 days stay, food & wines missing in the evening , no plates or glasses set by 18:30 , ….just name it , a mess ! The same at breakfast with no bread at 9:30 and 15 minutes to get some! Only one trolley for... More 

Helpful?
Thank Bzh56
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Bzh56, thanks for your honest review. It was a pleasure for us to welcome you in our Hotel. We are sorry that you experienced a negative stay with us. Especially for our club lounge we need to apologize. Your experience there is not our standard. We took already all measures to prevent this from happening again. According to our... More 

London, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There isn't any getting away from it -- the hotel is visually unattractive (who ever thought day-glow purple lighting in the lobby was a good idea?), but this is a good place to stay. It's easy to get into the centre from and it is very quiet at night. High on the list of assets is the friendly staff. We... More 

Helpful?
Thank londontraveller588
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear londontraveller588, We would like to thank you for your detailed review. Your compliment about our friendly staff will be forwarded directly to our great employees. It was a great pleasure for us to offer you the service you expected from us. Further, thank for your positive feedback mentioning our great tea-lounge, which is complementary for all our guests. We... More 

Liverpool, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Loving this hotel in a great location of the city near to all public transport and the lakeside walk. Staff so helpful and welcoming. Room facilities great. Lovely and clean throughout. Food in restaurant recommended and the breakfast was brilliant so many choices, whoever wrote a review saying otherwhise must be mad! I mentioned it was my husbands birthday at... More 

Helpful?
Thank Lynn P
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Lynn P, Thank you for your review. It was a great pleasure for us to welcome you in our Hotel. Your kind words about our staff will be forwarded directly to our employees. Further, we appreciate your compliments about our diverse breakfast selection. Thanks also for recommending us and we hope to see you again soon. Kind regards, Hannes... More 

United Kingdom
Level Contributor
256 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for just one night. Restaurant was closed for a private function but had a meal in the bar. Food was very nice and service was great. Hotel is in a good area for walking, so treated myself to a bit of sightseeing. Rooms are very nice, breakfast was great too. More than happy to stay here again.

Helpful?
Thank jeffswork
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear jeffswork, Thanks for your review. It was a pleasure for us to welcome you in our great Hotel. I will forward the compliment regarding the good service directly to our employees. All our guests have the chance to eat in our Bar while drinking a delicious cocktail. The bar opens at 3:30pm daily. Please recommend us to your family... More 

Antwerp, Belgium
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel with friendly staff. Small double beds in the room. Interior of rooms and bathroom is aged. These rooms could benefit from some renovations. Very clean. Did not use breakfast. Well located next to the lake. Hamburg is an interesting city to visit.

Helpful?
Thank Sara2000xxx
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Sara2000xxx, Thanks for your review. We value your honest opinion about our service. I will directly forward you compliment to our employees. In terms of a renovation, which takes place soon, we will make sure to update the interior of all our rooms, including the bathroom. It would be great, if you could visit us again to get another... More 

Lohmar, Germany
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We used this hotel when visiting Hamburg to go to a musical. We arrived early at the hotel, and were pleased to hear that we could immediately use our room. The staff at reception were all very helpful. Despite the fact that the outside of the hotel does not look very welcoming (more like a factory than a hotel), the... More 

Helpful?
Thank Celticman59
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Celticman59, Great to hear that you used our earily check-in, since we made sure your room is clean at your arrival. Overall we a glad to meet your expectations. I will forward your great words about our employees directly to the departments. Thanks for recommending us to future travelers and visitors of Hamburg. Have a safe trip home and... More 

Horsens, Denmark
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Very Nice hotel with good size rooms and friendly and helpfull staff. Really good breakfast! We had a familyroom, Two rooms, separeted by a conecting door. Nice clean rooms! The hotel is just 1 minut Walk from the busstop, take bus no 6, and after 5 minuts you are In the center og Hamburg! It was so easy! We travelt... More 

Helpful?
Thank Karen B
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Karen B, We a delighted to receive such positive and nice feedback about our Hotel as well as friendly employees. Please recommend us to your family and friends so that we have the chance to welcome them as well. Hamburg is always worth to visit. There are many secret places to see. Just ask our front desk employees and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
. ... more   less 

Additional Information about Crowne Plaza Hamburg - City Alster

Address: Graumannsweg 10, 22087 Hamburg, Germany
Location: Germany > Hamburg
Price Range: $105 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hamburg - City Alster 4.5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Hotel Style:
#40 Luxury Hotel in Hamburg
#40 Family Hotel in Hamburg
#56 Romantic Hotel in Hamburg
#59 Business Hotel in Hamburg
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