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Crowne Plaza Hamburg - City Alster

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Graumannsweg 10, 22087 Hamburg Germany
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Traveler (446)
Room & Suite (181)
Dining (37)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The 4* Hotel Crowne Plaza ® Hamburg - City Alster is located in the center of Hamburg, directly near to the Alster lake in the popular area of St Georg / Hohenfelde. The main train station, the city center, Jungfernstieg and the Europapassage as well as the main sights of Hamburg are all located in the immidiate vicinity of the hotel. The Crowne Plaza® Hamburg - City Alster presents itself completely new and in a "New Modern Design Style", measured against the demands of modern business guests. The "Work Life Rooms", offer calming accents and multi-functional space to ensure both relaxation and productivity. You can choose between Standard, Superior, Deluxe, Executive, Executive Alster and Junior Suites. All rooms are equipped with free high-speed WiFi, LCD TV, air conditioning and an iron with ironing board as well as tea and coffee making facilities. The bathrooms are equipped with hair dryers and cosmetic mirrors as well as high-quality toiletries. In addition to renovated rooms there is an innovative all-day culinary concept as well as new inspiring meeting rooms and co-working spaces. "Lifeaholics" discover with the newly established areas "The Marketplace" & "The Plaza Workspace" the perfect place to meet friends or colleagues, to work in a relaxed way or simply to linger in a pleasant ambience. The new culinary concept includes "Sushi & Steak" and is served in the Crowne Plaza® Hamburg - City Alster at the All Day Bar "The Plaza" in the new hotel area "The Plaza Workspace". Popular classics are also served in this unique ambience with new refinement. A completely renovated breakfast and event restaurant "The Restaurant" awaits our guests on the 1st floor for a relaxed start to a new day or to recharge their batteries during a meeting. We look forward to welcoming you personally, Your team at the Crowne Plaza Hamburg – City Alster.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Canoeing offsite
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Parking
Free internet
Wifi
Public wifi
Free wifi in the business center
Internet
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Special diet menus
Wine / champagne
Walking tours
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Steam room
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Minibar
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Quiet
Languages Spoken
English, French, Spanish, Dutch and 1 more
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals

Location

Full view
91Great for walkers
Grade: 91 out of 100
213Restaurantswithin 0.75 miles
39Attractionswithin 0.75 miles
1,319Reviews12Q+A92Room tips
Traveler rating
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Popular mentions
My son fount and booked this hotel for us and i trasted that he had found us a nice place to stay because he knows our needs . Well it was even better .I have to make special mention to the recephion staff .They just can't do enough for you .Exellent English allways happy to explaying what we didn't understant ,to get us a taxi at the rear occasion there wasn't one outside ,to give us a map ,or to help us get a nice restaurant . Breakfast was first class too.Fantastic verity of continental and cooked food ,but most of all i have apreciate that the water for the tea was really hot and the tea verity fantastic. Five stars for the confy beds ,exxelent mattress and pillows,top cleaning. All in all an exellent hotel wich i will use again with pleasure .The only down side was the size of the furniture in the room .To my opinion the furniture is too bulky making the room's free space much less.With smaller furniture we would be able to moove arount much easier .Any way thwnk you all in CROWN PLAZA it was an unforgettable stay .
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Response from GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster
Responded 2 weeks ago
Dear Sofia P, thank you so much for choosing to stay at the Crowne Plaza Hamburg - City Alster and for taking the time to leave such a wonderful review. We are so pleased that you enjoyed your stay and had such a positive experience here. It is particularly great to read that you were so impressed by our friendly reception staff and the breakfast. We hope you had a pleasant journey home and look forward to your next visit! Kind regards, Hannes Dreher, General Manager.
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We stayed at this hotel many times over the years but this last visit ( 11th to 15th October ) was very outstanding. The renovations carried out are fantastic.When we arrived we were welcomed by the front desk team, the whole make up at the receiption area is now total different, much more personal, it felt like home from home. The Bar/Restaurant and the Breakfast room are very comfortable and the staff team excellent. Our room ( 543 ) was very nice and clean, the only little problem we thought was not enough wardrobe space for our clothing, but this is minor, the bathroom and walk-in shower excellent. We wish to thank all the staff for making our stay memorable, THANK YOU for all your hard work.
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Response from GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster
Responded 3 weeks ago
Dear berni2015, thank you so much for your wonderful review. We are so pleased to hear that you approve of the fantastic result of our renovation! We will also be sure to pass your lovely comments on to our staff, they are greatly appreciated. We really value your loyalty as a regular guest of the Crowne Plaza Hamburg - City Alster and look forward to your next visit. Kind regards, Hannes Dreher, General Manager.
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Actually my rating of average is generous, the rooms were so small and so cram packed that you had to stand aside to allow someone to pass between the bed and the tv. We were constantly bumping into furniture, and in case you are wondering, we are small people. It was terrible, the heating system didn't work right, difficult to cool the room down. The swimming pool was missing, they decided to turn the space into more restaurant area and the sunna was down as well. The location of the hotel is excellent and convenient to many good restaurants and local attractions, however we could not leave fast enough.
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Response from GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster
Responded 4 weeks ago
Dear lookandfind29, thank you for your feedback concerning your recent stay with us at the Crowne Plaza Hamburg- City Alster. We are sorry to hear that you were left disappointed by the room and the decision to remove the swimming pool. With our renovation project we have attempted to meet the current changing demands of our guests, which includes more dining and socializing space as opposed to a swimming pool. However, we can understand your disappointment and apologize for any inconvenience caused, especially for the fact that our sauna was out of order during your stay. We hope that you nevertheless enjoyed your time in Hamburg and had a pleasant journey home. We would be delighted to welcome you back to stay with us again in the future, perhaps next time in one of our newly renovated rooms which should offer you more space and are furnished in a completely new modern design. Kind regards, Hannes Dreher, General Manager.
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A blip with the original reservation was compensated for with access to the Club Lounge which has a great view and also given a view with next booking at a great price. This is customer service as it should be and would return here or use Crown Plaza again.
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Response from GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster
Responded 4 weeks ago
Dear MKxyz, thank you so much for taking your time to write a review on your stay with us at the Crowne Plaza Hamburg - City Alster. We are so happy to hear we were able to assist you with the issue concerning your initial reservation and that you were impressed by our level of customer service. Our staff really appreciate such wonderful reviews. We are looking forward to your next visit! Kind regards, Hannes Dreher, General Manager
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Hotel under complete renovation, some daytime noises (so perhaps not good choice if planning to sleep in), some floors being closed as they renovate (restricting capacity). Non-renovated rooms remain fine and in good repair (so don't worry if you get older room). New rooms open space up. Plenty of lighting. Bedding comfortable. Internet worked well. Bath is smallish but well illuminated. Hotel staff efficient and friendly. Hotel is short distance from main station, borders a nice residential area. Out the door turn left and head back towards main station, will have you in local neighborhood of bars/restaurants. Note: Sagner's Restaurant is short walk (also to LEFT while exiting) for a solid nearby dinner choice (stands alone on street, may be empty early, but solid choice).
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Response from GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster
Responded Sep 26, 2019
Dear roadwarrior30, many thanks for taking the time to leave a review. We are pleased to hear that you enjoyed your stay here with us at the Crowne Plaza Hamburg - City Alster and that you like the newly renovated rooms. We hope that you had a safe and pleasant journey home and would be delighted to welcome you back to stay with us in the future. Kind regards, Hannes Dreher, General Manager.
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PRICE RANGE
$103 - $220 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza hamburg - city alster hotel hamburg, hamburg crowne plaza
LOCATION
GermanyHamburg
NUMBER OF ROOMS
285
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Frequently Asked Questions about Crowne Plaza Hamburg - City Alster
Which popular attractions are close to Crowne Plaza Hamburg - City Alster?
Nearby attractions include EscapeDiem (0.7 miles), TeamEscape Hamburg (0.7 miles), and Domkirche St. Marien (0.4 miles).
What are some of the property amenities at Crowne Plaza Hamburg - City Alster?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Crowne Plaza Hamburg - City Alster?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Hamburg - City Alster?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Hamburg - City Alster?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Hamburg - City Alster?
Conveniently located restaurants include Sagners Bistro Restaurant, Ristorante Il Buco, and Das Dorf.
Are there opportunities to exercise at Crowne Plaza Hamburg - City Alster?
Yes, guests have access to a fitness center and a sauna during their stay.
Is Crowne Plaza Hamburg - City Alster located near the city center?
Yes, it is 0.6 miles away from the center of Hamburg.
Are any cleaning services offered at Crowne Plaza Hamburg - City Alster?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Hamburg - City Alster?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Hamburg - City Alster offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.