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Crowne Plaza Hamburg - City Alster

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#52 of 320 Hotels in Hamburg
Certificate of Excellence
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Crowne Plaza Hamburg - City Alster
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874 Reviews from our TripAdvisor Community

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Showing 350: English reviews
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

stayed for a week in September 2016.was looking forward to using the pool and sauna after a day at work but was told at reception when we asked where we could find them that they have not been in use since may.i don't recall it saying so on the website,parking will cost you 90 euros for the week.we didn't try... More 

Helpful?
Thank xxxskfxxx
Level Contributor
19 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

It is a clean and suitable German style hotel,although the room ( Club Room) was small, bath smaller too and gym the smallest and breakfast restaurant too. You can rarely find a table between 7 and 8:30. By the way, I had a good staying there. The main advantage is the location of hotel and its friendly staff.

Helpful?
Thank Hojatollah S
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Hojatollah S, Thank you for your honest review. I will forward your compliment directly to all our employees. At the moment we are working on a solution to decrease the peak times with a special breakfast-traffic light. By having a look at, all our guests are informed beforehand about the best time to eat breakfast. We are looking forward... More 

Berlin, Germany
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Staying at the Crowne Plaza, rm 211. At check in (21 SEP2016) we found that ALL lifts were not working. I would expect the staff to hold our luggage and deliver it to the room: But that was not offered. Instead we carried our bags up the stairs ourselves. (At 220€/night that's a surprise!) Room smelled unfresh when we entered.... More 

Helpful?
Thank R O A D T
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear R O A D T, We want that our guests feel comfortable therefore I am very sorry that you left our hotel disappointed and dissatisfied. I would like to apologise for any inconvenience, especially for the problems with the lifts and that we could not meet your expectations in terms of your room. We hope that you will give... More 

London
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Loved our stay for a friend's wedding which was nearby. Hamburg us a great city, brilliant vibe and lots to do and things going on. The hotel is perfectly located near the big lake. Alster. It is close to a main road with lots of restaurants and bars. We recommend Asia restaurant and Frau moller for German pub grub and... More 

Helpful?
Thank NRM1980
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear NRM1980, We would like to thank you for your honest feedback. I am glad to hear that you enjoyed your visit. I will forward your compliment to our friendly employees. We are looking forward to welcoming you again. Kind regards, Hannes Dreher, General Manager More 

Arlington, Virginia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Hotel has central air conditioning that could not keep up--changed rooms multiple times (three rooms) but still very poor for a large chain hotel. Visited the Gold Rewards Club Lounge--- food and drink selection was terrible to nonexistent. Front desk staff challenged a colleague to check out if she did not like her room--- must have been a very bad... More 

Helpful?
Thank Scott W
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Scott W, Thank you for your recent stay at the Crowne Plaza Hamburg. We are very sorry for the issues in terms of our air conditioning. We fixed it already with our technical support, therefore all air conditioning are working proper again. Your experience at our club lounge was not a typical experience. We are sorry to meet not... More 

Mexico City, Mexico
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

What a better way to enjoy your business trip to Hamburg than with a great weather and a great service from the hotel. As usual they alway re-invent , the rooms look the same but there is always something different, a detail, every time I come, I lke the attention they have to guests, their jogging health program and great... More 

Helpful?
Thank patyl_1840
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear patyl_1840, Thank you for your great feedback. It was a great pleasure to serve you the needs you expected from us during your business meeting. Thank you for your advice in terms of the air conditioning. Please visit us again, whenever you return back to Hamburg. Kind regards, Hannes Dreher, General Manager More 

UK
Level Contributor
132 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is a 20-30 minute walk from the city centre, 5 minutes walk from the Alster, and about 7 minutes walk from the Uhlandstrasse U-bahn station. I stayed here for 4 nights in a comfort room at the back of the hotel, which was very quiet. The double bed was firm, but comfortable, and the room was also equipped... More 

Helpful?
Thank majikthise
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear majikthise, thank you for your recent stay and to make use of our high service. We hope you had time to take a walk around the lake “Außenalster”. If not, please feel free to visit us again, together with your running shoes. You can make use of our Runners Desk in front of the lobby, to refresh your body... More 

Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

THe hotel is overal quite OK. Meeting rooms are fine. Food is average (but I like cooking and am a very difficult palate). But the people are really great. A real sense of service. This becomes more and more difficult to find in Europe nowadays (or I am very unlucky usually...). The room is nice. Maybe, they should drop the... More 

Helpful?
Thank nicodvisor
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear nicodvisor, Thank you very much for your extended feedback, after you stayed in our Hotel. It was a great pleasure for us to meet you personally and to serve you the service you expected from us prior departure. Great to read that you could watch your Netflix series without any interruption in terms of speed. Please recommend us to... More 

Leerdam, The Netherlands
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has a own parking, spacious and expensive € 18,00 per day. Hotel is easy to find and has a quite location close to the Alster (inner city lake) within walking distance to the Hauptbahnhof (main train station), Rooms are very clean and the clublevel area has a nice view over the city with a outdoor terras for the... More 

Helpful?
Thank Willem C
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Willem C, Many thanks for your feedback. As you mentioned, we do offer a extra parking garage for cars. Thanks also for your positive words about our location as well as clean rooms. Please recommend our comfortable rooms and visit us again soon. Especially next year during the next SMM. Kind regards, Hannes Dreher, General Manager More 

Victoria, Seychelles
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel with a nice location. Very quite area. Friendly staff and great choice for breakfast. Concierge particularly knowledgeable and friendly. Very comfortable rooms, all fully equipped. Also liked the gym!

Helpful?
Thank Derek S
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Derek S, Thank you very much for your kind feedback. Good to know that we could provide you a comfortable stay here at the Crowne Plaza Hamburg – City Alster. I will forward you kind compliments to our employees directly. We hope to see you again. Kind regards, Hannes Dreher, General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
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Additional Information about Crowne Plaza Hamburg - City Alster

Address: Graumannsweg 10, 22087 Hamburg, Germany
Location: Germany > Hamburg
Price Range: $102 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hamburg - City Alster 4.5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Hotel Style:
#40 Family Hotel in Hamburg
#42 Luxury Hotel in Hamburg
#56 Romantic Hotel in Hamburg
#59 Business Hotel in Hamburg
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