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Crowne Plaza Hamburg - City Alster

#46 of 320 Hotels in Hamburg
Certificate of Excellence
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Crowne Plaza Hamburg - City Alster
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835 Reviews from our TripAdvisor Community

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Showing 330: English reviews
Lohmar, Germany
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We used this hotel when visiting Hamburg to go to a musical. We arrived early at the hotel, and were pleased to hear that we could immediately use our room. The staff at reception were all very helpful. Despite the fact that the outside of the hotel does not look very welcoming (more like a factory than a hotel), the... More 

Helpful?
Thank Celticman59
Horsens, Denmark
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Very Nice hotel with good size rooms and friendly and helpfull staff. Really good breakfast! We had a familyroom, Two rooms, separeted by a conecting door. Nice clean rooms! The hotel is just 1 minut Walk from the busstop, take bus no 6, and after 5 minuts you are In the center og Hamburg! It was so easy! We travelt... More 

Helpful?
Thank Karen B
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Karen B, We a delighted to receive such positive and nice feedback about our Hotel as well as friendly employees. Please recommend us to your family and friends so that we have the chance to welcome them as well. Hamburg is always worth to visit. There are many secret places to see. Just ask our front desk employees and... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Everything was alright. Top staff. Unfortuneately the pool was not open. An easy way to the city centre. Great breakfast! Clean rooms and bathrooms. All around some nice restaurants and bars just five minutes away to walk...

Helpful?
Thank Markus Kroner m
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Markus Kroner m, Thanks for your review. Nice to hear that everything was perfect. Since the beginning of May we decided to close the pool permanently. We apologies for any inconvenience. However, it would be great if you could visit us again. Kind regards, Hannes Dreher, General Manager More 

Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Everything has been a fab experience, from check-in process to check-out. Reception staff speak fluent English. Unfortunately the Housekeeping maid that took care of our room doesn't speak English nor German. But all good. We used body language in the end. Room is lovely and comfy. The only problem is that the bathroom door always try to swing close and... More 

Helpful?
Thank iTravellin
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear iTravellin, Thanks for you honest feedback, after you stayed in our Hotel. We are pleased to welcome also our English speaking guests. Unfortunately you had a negative experience with our Housekeeping employees. We will make sure to give them the right training to talk to you next time in English as well. Please visit us again, if you decide... More 

BELGRADO, Serbia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I have been there many times on business trips but I would also recommend it for families or couples. It is on a walking distance (if you like walking) to the main train station and the center of Hamburg. The zone is really nice full of cafes and restaurants. The hotel is cozy, rooms are not that big or bathrooms... More 

Helpful?
Thank Christian V
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Christian V., Thanks for your review. It was great to welcome you again in our Hotel. Thanks also for mentioning positive our location within Hamburg as well as cozy rooms. We try to increase our overall variety at the breakfast buffet. Please recommend us to your family and friends and we hope to see you again soon. Kind regards,... More 

Brussels, Belgium
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for a city trip with our teenagers. Great location, easy walk along the Alster lakes to the city center. Easy to get to and from by car from the major highways. We did not want to spend 22 Euros/person for breakfast but found great, much cheaper options in walking distance.

Helpful?
Thank enroute2015
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear enroute2015, Thanks for being our guest with your teenagers and your review. What a pity that you could not try our delicious and diverse breakfast. If you are more than one person you might also choose our special offer for two people. It would be great if you could visit us again for a weekend or longer. Kind regards,... More 

Bucharest, Romania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Very good accommodation, various breakfast. Strongly recommend Club Room , with permanent access on bar and food and an excellent view to Alster Lake from the roof . The hotel has a small parking if you arrive with the car and is nearly a bus station.

Helpful?
Thank Cristina F
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Christina F, Thanks for your review. We are pleased to hear the recommendation of our Club Rooms and that you made use of our Club Lounge. We would like to welcome you again whenever you return to the city Hamburg. Kind regards, Hannes Dreher, General Manager More 

Kuala Lumpur
Level Contributor
190 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is set in a quiet suburban setting near the outer Alster lake. Nearby are shops and restaurants. It's a very relaxing setting but a little far from downtown Hamburg. The hotel has a warm, welcoming feel, neither intimidating nor cold. For example, there is a welcome drink in the reception area. The dining room upstairs is very cozy,... More 

Helpful?
Thank Leeyuk
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Leeyuk, Thanks for your review and the detailed description about our surrounding. Further, we are delighted to serve you a delicious breakfast. We value your opinion and would be very happy if you could recommend us to your family and friends. Kind regards, Hannes Dreher, General Manager More 

MACHELEN, Belgium
Level Contributor
82 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Very nice hotel. Close to the lake. You can go for a walk or a jogging around this relaxing area. Nice bedrooms though a bit small. Same for the bathrooms. Huge breakfast. Nice to have a coffe AND tea lounge in the lobby. 1 variety of coffee bit 9 different teas to taste. Small fitness with a bike and a... More 

Helpful?
Thank Shirley K
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Shirley K, thank you very much for your feedback. I am glad to hear that you enjoyed your visit. Further, thanks for mentioning positively our good breakfast selection. As you mentioned, all our guests can make use of the free tea lounge in the lobby. We are looking forward to welcoming you again. Kind regards, Hannes Dreher, General Manager More 

Massachusetts
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Decent location and very friendly and helpful staff. Like many European hotels it is tight on space and rooms are small. They did provide us an extra cot free of charge which can be hard to get! Bike rentals on site is great! No pool or nearby outdoor space for kids, but right off nice bike path to harbor.

Helpful?
Thank juliaj771
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear juliaj771, Thank you for your review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are glad that you enjoyed all our facilities in the Hotel. Great that you rent a bike while riding to the harbor. Please recommend us to your family and friends. Kind regards, Hannes... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
. ... more   less 

Additional Information about Crowne Plaza Hamburg - City Alster

Address: Graumannsweg 10, 22087 Hamburg, Germany
Location: Germany > Hamburg
Price Range: $93 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hamburg - City Alster 4.5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Hotel Style:
#39 Luxury Hotel in Hamburg
#40 Family Hotel in Hamburg
#56 Romantic Hotel in Hamburg
#59 Business Hotel in Hamburg
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