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TRYP by Wyndham Hamburg Arena

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Kieler Strasse 333, 22525 Hamburg, Germany (Formerly Mercure Hotel Hamburg Arena)
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1 room 1 adult
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TRYP by Wyndham Hamburg Arena
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301 Reviews from our TripAdvisor Community

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Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 19, 2015 via mobile

We stayed in this Hotel for 6 Nights and we enjoyed a lot. Rooms are very good and peaceful. Bathroom is very small. The reception people is much co operative in all aspects. Hotel is having it's own small garden and tea point which is very beautiful and I had spend my Life's memorable time in this garden as it... More 

Helpful?
Thank rrtrade
H7550, General Manager at TRYP by Wyndham Hamburg Arena, responded to this review

Dear hotel guest, thank you very much for taking the time to comment your stay at the TRYP Hamburg Arena. My team and I are very thankful for the words of praise you found. Honest and constructive feedback always helps to improve, in your case it's also motivation and confirmation that we are on the right track! Hope to see... More 

Travelers are raving about these Hamburg hotels

London, United Kingdom
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed September 22, 2015

i booked this hotel months ago and specified non smoking suite i arrived and was sent to a room which was definately not non smoking and the staff on reception knew it was not and still sent me there after complaining i was given another room not a suite which was tiny and WIFI did not work the hotel was... More 

Helpful?
1 Thank andy l
H7550, Front Office Manager at TRYP by Wyndham Hamburg Arena, responded to this review

Dear Andy. Thank you very much for taking your time and giving us a Review to your booking in our Hotel. On the day of your arrival we were fully booked so unfortunately we could not satisfy the Preference of having a non Smoking room in your room category of a superior room. In the booking it is just a... More 

Yorkshire, United Kingdom
1 review
4 of 5 stars Reviewed September 15, 2015

Excellent staff, particularly the very friendly cleaners. Reception staff always on hand to assist with local geography questions. Clean and tidy room, cheap minibar. Didn't eat in the restaurant as plenty of cafes, restaurants close by.

Helpful?
Thank SteveKaren1968
H7550, Assistant Front Office & Reservations Manager at TRYP by Wyndham Hamburg Arena, responded to this review

Dear Steve, Thank you for your review and your comment. We are glad that you enjoyed the stay in our hotel so much. We also want to say thank you for the praise on the staff from the housekeeping and the reception. We are looking forward to welcome you here again. Kind regards Carolin Lohse Assistant Front Office & Reservations... More 

Surrey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 1, 2015 via mobile

After reading several scathing reviews, my family and I were rather apprehensive about staying at this hotel (when we booked it months ago the reviews were good). We need not have worried, it was a very pleasant stay in a newly refurbished room which was bright and airy and very clean. Maybe some of the older rooms are not as... More 

Helpful?
1 Thank SurreyFamilySurrey
H7550, Assistant Front Office & Reservations Manager at TRYP by Wyndham Hamburg Arena, responded to this review

Dear traveller, Thank you for your great review and your nice comment. We are glad that you and your family enjoyed the stay in our hotel and your family room so much. All our rooms have the same standard as the room you and your family were in. Only six double rooms we renovated last year to cover the allergy... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 24, 2015

We arrived late, and had an early checkout, thereby we only used the hotel one night. Overall a fine hotel, the room was nice and clean, and beds where fine. They have a reasonable amount of parking spaces. Located fare away from the center of Hamburg.

Helpful?
Thank Jakob K
H7550, Assistant Front Office & Reservations Manager at TRYP by Wyndham Hamburg Arena, responded to this review

Dear Jakob, Thank you four your review and your comment. We are glad that you enjoyed the stay in our hotel. Our hotel isn't located in the city center, but there are many ways to go into the city by public transfer. For example with the bus, the train or the underground line. We are looking forward to welcome you... More 

Rhyl, United Kingdom
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed June 3, 2015

Good standard hotel and value for money, breakfasts expensive so just nip down the road to Shwienske's where it's a lot cheaper. Road noise is heard as this hotel is on a busy route and as in most parts of Germany the beds are hard and you only get an odd shaped pillow. That said it's reasonably clean and has... More 

Helpful?
Thank Steven W
H7550, Guest Relations Manager at TRYP by Wyndham Hamburg Arena, responded to this review

Dear Mr. Steven W., Thank you for your feedback and the review. We are glad that you enjoyed the stay in the TRYP by Wyndham Hotel Hamburg Arena. We are sorry that you didn't experience our beds as comfortable. It is always difficult to fit every guests happiness with the matresses, because everyone likes a different hardness of the timber... More 

Cologne, Germany
Level Contributor
57 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
2 of 5 stars Reviewed May 8, 2015

First some nice things: The wifi internet was acceptable for me during the stay and the staff was VERY friendly! I stayed for a week and due to high season I payed almost 100 Euros a day, but this hotel would not deserve more than 50! I knew it was a little far from downtown but the bus will take... More 

Helpful?
1 Thank Countrybob
H7550, General Manager at TRYP by Wyndham Hamburg Arena, responded to this review

Dear Guest, at first, I would like to thank you for your time finding open words regarding your stay at the TRYP by Wyndham Hamburg Arena. Your praise for the team regarding their friendliness, I have of course passed on to all departments. Having returned today from a 10 day vacation, I apologize for my late reaction. It goes without... More 

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