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Best Western Premier Alsterkrug Hotel

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Alsterkrugchaussee 277, 22297 Hamburg Germany
Lowest prices for your stay
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$123
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Free cancellation until 11/20/19
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$141
$116
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Traveler (77)
Room & Suite (36)
Dining (22)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Canoeing
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free internet
Wifi
Internet
Sauna
Restaurant
Breakfast available
Breakfast buffet
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Steam room
BBQ facilities
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Desk
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, German
435Reviews6Q+A12Room tips
Traveler rating
  • 221
  • 171
  • 33
  • 4
  • 6
Time of year
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  • English
Popular mentions
Go ahead and book your stay here to get best experience of hospitallity in Hamburg. You will experience a professional staff working together to give you best exp. Also you get complimentary bus pass.
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Review collected in partnership with Best Western
Response from schoenmathias, Manager at Best Western Premier Alsterkrug Hotel
Responded 4 days ago
Thank you very much for your great review. We are happy, that you enjoyed your stay with us. We wish you a nice week and hope to welcome you back again. With best regards, Your Alsterkrug Team
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All the hotel staff were extremely helpful and nothing was too much trouble. The restaurant staff were all very friendly and helpful especially Jan behind the bar. Amenities were sufficient although I couldn't understand why they gave you a 3/4 duvet for a double bed.
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Review collected in partnership with Best Western
Response from schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel
Responded Jun 11, 2019
Thank you very much for your feedback. We are glad you enjoyed your stay with us. We will forward your great comments to our colleagues. Hope to welcome you again soon. With best regards, Your Alsterkrug Team
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This hotel in a lovely leafy area of Hamburg is perfect. Includes a pass for the transit which we used extensively. There is a lovely terrace that is open weather permitting and the food is excellent. We ate here 3 of four days. The spa area is very beautiful too Woke to hear the birds
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Response from schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel
Responded Jun 11, 2019
Thank you very much for your great review. We are happy, you and your family enjoyed your stay with us. Come and visit us soon again. With best regards, Your Alsterkrug Team
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First off, I am a Lifetime titanium Marriott member with extensive travel and this never has happened to me. This hotel overcharged me by 2 nights (~$300) and is refusing to refund me this incorrect value. I've been fighting with them for 2 months about this- and even have a receipt stating the correct value. This is the worst customer experience I've ever had and will continue to fight this via Amex. Stay away- they are THE WORST.
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Response from schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel
Responded Jul 28, 2019
Dear YetiNJ Thank you for your feedback about your last stay at our property. We would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. Depending on the ratetype you booked it is not always possible to cancel the booking after the day of arrival and get a full refund. We would appreciate if you contact our booking channel or travel agent in order to clarify the payment issue. We are sure, we find a solution. Best regards from Hamburg Your Alsterkrug Team.
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Very strange When you pay your Rooms and one of them does not exist but already paid via Booking.com. After a long day working 300 km away and driving trough the night this was our “gift” at 22:30. After one and half hour in check in desk no solution was given and another hotel was booked 15 km away. We Had a Flight today and this os most unprofessional hotel i Ever seen. Very low standarts and no respect do the guests who paid in advance for a simple reservation.
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PRICE RANGE
$118 - $220 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western hamburg
LOCATION
GermanyHamburg
NUMBER OF ROOMS
105
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Frequently Asked Questions about Best Western Premier Alsterkrug Hotel
Which popular attractions are close to Best Western Premier Alsterkrug Hotel?
Nearby attractions include Miniatur Wunderland (4.8 miles), SANDEMANs NEW Europe - Hamburg (4.3 miles), and EscapeDiem (4.1 miles).
What are some of the property amenities at Best Western Premier Alsterkrug Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Best Western Premier Alsterkrug Hotel?
Top room amenities include a minibar, a flat screen TV, and a desk.
What food & drink options are available at Best Western Premier Alsterkrug Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Premier Alsterkrug Hotel?
Yes, parking is available to guests.
What are some restaurants close to Best Western Premier Alsterkrug Hotel?
Conveniently located restaurants include The Table Kevin Fehling, Bianc Restaurant, and Restaurant Haerlin.
Are there opportunities to exercise at Best Western Premier Alsterkrug Hotel?
Yes, guests have access to a fitness center and a sauna during their stay.
Are any cleaning services offered at Best Western Premier Alsterkrug Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Premier Alsterkrug Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Premier Alsterkrug Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Premier Alsterkrug Hotel?
The staff speaks multiple languages, including English and German.