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BEST WESTERN PREMIER Alsterkrug Hotel

#27 of 317 Hotels in Hamburg
Certificate of Excellence
Alsterkrugchaussee 277, 22297 Hamburg, Germany
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1 room 1 adult
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BEST WESTERN PREMIER Alsterkrug Hotel
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232 Reviews from our TripAdvisor Community

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Landskrona, Sweden
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here during my vacation. Nice hotel with a beer garden in the back. The rooms where well equipped and very clean. Generously equipped coffeemaker and tea in the rooms. Great breakfast. Easy to find and easy to find parking. Very friendly and helpful staff.

Helpful?
Thank Sverigeebeast
schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review

Dear Sverigeebeast, Thank you for taking the time to give us some further details about your recent stay at the Alsterkrug hotel. We are pleased that you have been our guest and that you were satisfied with your room, the personal service as well as the breakfast buffet. In case we can be of any assistance in planning your next... More 

Gauteng, South Africa
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We liked our room, which was comfortable in all important respects. However it was instantly forgettable on departure- little character. Good breakfast, though expensive! Staff are very efficient...at ensuring guests obey all the in house rules. So it's efficient but impersonal.

Helpful?
Thank Martin E
schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review

Dear Martin, We are glad that you have been our guests and we hope you had a safe trip back home. Thank you for taking the time to give us some further details regarding your recent stay. As a family-run private hotel we take great pride in passing on our philosophy of hospitality and personal service, so hopefully, you enjoyed... More 

Esbjerg, Denmark
1 review
5 of 5 stars Reviewed December 29, 2015

very nice hotel staff- friendly and helpfull, super nice and big rooms- always clean. No noice. Free public service card. VERY good drinks! Nice morning buffet and evening meals. I will surely come again.

Helpful?
Thank Majbritt W
schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review

Dear Majbritt, Thanks a lot for your great feedback regarding your recent stay! First, we wish you a happy new year and we hope you had a safe journey home. We truly appreciate all your compliments and it will be our pleasure to share your kind words with our colleagues! Thank you again and we hope to see you again... More 

Odder, Denmark
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 12, 2015 via mobile

Stayed for two nights as part of a package deal. Had a room facing the road. The room itself is fine, with all the stuff you need. Even with 'sound-proof' windows, there is some traffic noise though - but not intolerable. There is a newly establish wellness section which has some great facilities, breakfast is fine, and we had a... More 

Helpful?
Thank PalleFrandsen
schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review

Dear Mr Frandsen, Thank you for taking the time to provide us with some further details about your last stay. We would also like to say thank you for your compliments regarding our wellness area, dinner as well as our service. It is a pleasure to share your kind words with our colleagues and we are glad that you have... More 

Basingstoke, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 8, 2015

We stayed here for a weekend break. From the moment we arrived until the moment we checked out the service was excellent. Nothing was too much trouble and every single member of staff that we came into contact with was friendly and helpful. The hotel is spotlessly clean and very well equipped. Although we didn't eat at the hotel, the... More 

Helpful?
1 Thank Gloryhornet1810
schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review

Dear Gloryhornet1810, It is a pleasure to receive such a great review and we like to say thank you very much! We are more than happy about your recommendation and that you have been our guests. Please be certain, that we appreciate your kind words and it's nice to know that you enjoyed your time in Hamburg and at the... More 

Genoa, Italy
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 13, 2015

I was in the Hotel for a Business trip. The Hotel is very confortable and the rooms are very big with old fashion forniture. The quality of the breakfast is very high with a big amount of choice, The price is a little bit high. The position of the Hotel is very good for the early morning flights. The Hotel... More 

Helpful?
Thank Genuense74
schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review

Dear guest, Thank you for taking the time to give us a feedback! We are happy that you felt comfortable at the Alsterkrug hotel and that you enjoyed your last stay with us. If we can be of any assistance for your next business trip to Hamburg, please do not hesitate to contact us. We hope to see you again... More 

Bratislava, Slovakia
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 27, 2015

For the money for a night I expected 4* hotel. I admit, having the look of a wooden house it is quite fitting to the surroundings, however the rooms are basic. Breakfast was average and I did not care much to be disturbed daily to be handed over gummi bears pack. Also, there is nothings besides airport to be done... More 

Helpful?
Thank TheOneBratislava
schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review

Dear TheOneBratislava, Thank you very much for rating our hotel at TripAdvisor. We are glad that we got a feedback from you to improve our service and quality constantly. The brick-stone building is very traditional for Hamburg and the North-German area and corresponds very well with our traditional and family run hotel. Our standard rooms in “comfort” category are comfortably... More 

Hamburg
1 review
5 of 5 stars Reviewed September 25, 2015

Proximity to airport, modern yet cozy rooms, nice restaurant with comfortable chairs and the best cook for a first class steak dinner. I wholeheartedly recommend the Best Western Alsterkrug Hotel in Hamburg.

Review collected in partnership with Galahotels.com

Helpful?
Thank drmariannak
schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review
Google Translation

Lieber drmariannak, wow! Volle Punktzahl. Ganz herzlichen Dank für Ihre fantastische Bewertung des Alsterkrug Hotels. Wir freuen uns, dass es... More 

Aalborg, Denmark
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed September 16, 2015

I was introduced to this Hotel by some friends that have stayed a couple of time during Sundays, opting to check in with the help of the Sunday Night Stay Package. I did some research, and I wanted to try it out. It was my birthday during that weekend, and together with my wife, we decided to make a medium... More 

Helpful?
Thank MSOliv
schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review

Dear Miguel, Thank you very much for your very positive feedback! We are glad that you and your wife as well as your little dog enjoyed our Hamburg Sunday Night Package! It's a pleasure to hear that you had a great birthday and we are more than happy to share your kind words with our colleagues. If you need any... More 

Hamburg, Germany
Level Contributor
115 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed August 30, 2015

It's a Hotel not far from the airport and thats it. Way off to the interesting Parts of Hamburg. Only a good Price offeriert could lure mehr in again....but not really. Taxi to downtown around 30 Euro plus.

Helpful?
Thank Volker N
schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review

Dear Volker, Thank you very much for your feedback which helps us to improve our service and quality constantly. Unfortunately, we could not give you entire satisfaction during your last stay at our hotel and we would like to apologize for that. Every hotel guest receives a first class ticket for Hamburg's public transport which takes you to the city... More 

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