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Hotel Atlantic Hamburg, Autograph Collection

An der Alster 72 - 79, 20099 Hamburg Germany
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (1133)
Panoramas (8)
Room & Suite (462)
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A note from Hotel Atlantic Hamburg, Autograph Collection
Updated 01/15/21


#72 of 341 hotels in Hamburg
Ultimate standard in service and comfort. For most demanding travellers, a first-class standard in living comfort is just as important as a perfect individual service. This is what the Hotel Atlantic Hamburg stands for. For more than 110 years.
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Property amenities
Parking garage
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Breakfast in the room
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Neck massage
Waxing services
Baggage storage
Non-smoking hotel
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Good to know
Historic Hotel
Languages Spoken
English, German


Full view
100Great for walkers
Grade: 100 out of 100
112Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
1599Reviews14Q+A100Room tips
Traveler rating
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Popular mentions
007Olivier wrote a review Jul 8
Kerkdriel, The Netherlands35 contributions27 helpful votes
This is a very nice hotel with a lot of charm in the building and the location. But somehow it lacks atmosphere…. Yes, this is partly due to covid, which made the hotel quite empty. But there is more… The room we had was large (we booked one of the larger room types), but almost too large and high. Because of this it lacked cosines: it was just a large room with a large bed. The bed was very good by the way. And the view on the water very nice. Also the breakfast was nice (best eggs benedict!), but again lacking atmosphere and quite expensive. So all in all a nice, expensive stay, but I struggle whether it was worth the expense…..
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Date of stay: May 2021Trip type: Traveled as a couple
John M wrote a review Jul 3
Copenhagen, Denmark92 contributions21 helpful votes
Kempinski is a classic five-star hotel with everything that this entails. The hotel and the rooms are very spaceous, the service is quick and friendly, the lounge/bar is comfortable (but can actually be full on a regular week night), the pool is very nice and of good size, and the breakfast is delicius and very large (but also slightly overpriced). If you are looking for a modern hotel the Atlantic Kempinski with its history and old-World (but very well kept) charm is not for you, but otherwise you'll find everything to your liking.
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Date of stay: November 2020
sebastianluxe wrote a review Jan 2021
Cologne, Germany22 contributions39 helpful votes
I was staying for one night on business and had booked my Deluxe Room via Discovery Loyalty. However, neither on the website, nor on the confirmation nor on an email from the hotel directly informed guests that the hotel offered neither a breakfast option nor any other food service. Other properties - like Westin, Sofitel, Park Hyatt, did offer food and had their special hygienic concepts for serving it. Aside from this, which is a key part of any hotel stay, certainly for a 5 star property, there was no luggage service. So all the guests had to carry their luggage into the hotel. Once I discovered that my room was hardly heated and cold, I decided enough was enough and moved to the relatively newly opened Westin that provided excellent service and food. The Atlantic seems to now be part of Broermann Health & Heritage hotels - at least this is what the out-of-office reply of the Front of House manager said. But whether it still is a Kempinski or has a new owner (Villa Rothschild, Falkenstein Grand, Montreux Palace), this is a total let down of guests. If one is not able to provide the service and standard of a 5 star property, than it is better to close for a period like all the other LHW properties in Hamburg at that time.
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Date of stay: December 2020
Trip type: Traveled on business
Room Tip: Ask for a heated room...
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Response from Atlantic Hotel, Gästeservice/Empfang at Hotel Atlantic Hamburg, Autograph Collection
Responded Feb 4, 2021
Dear sebastianluxe, thank you for sharing your valuable feedback. Please be ensured that we have discussed your comments internally to improve our service skills for the future. We would love to see you again in our lovely city and welcome you back to Hotel Atlantic. With our very best regards. Your Hotel Atlantic Team
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Ian James wrote a review Aug 2020
1 contribution
We had a number of telephone and email exchanges with this hotel about various aspects of our booking over several weeks. Not once did the hotel state that it was undergoing significant disruptive renovation. It was only by reading comments on TripAdvisor, later confirmed in conversation, that we learned about it and heard that the management had barred staff from advising guests in advance of the disruption. The alternative arrangements for breakfast, bar service and lobby availability were far from convincing.Luckily, we were able to rebook with another hotel at the last minute. During our visit to Hamburg, we could see the disturbances for ourselves. This might be an old-established and reputable luxury hotel, but its apparent short-sighted willingness in allowing guests to encounter the effects of the renovation on arrival are likely to stain its reputation for years to come. Moreover, placing front-line staff in such a difficult position shows disregard for their welfare as employees.
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Date of stay: July 2020
Room Tip: Make sure that the renovations are complete before booking.
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Response from Hotel Atlantic, Inhaber at Hotel Atlantic Hamburg, Autograph Collection
Responded Aug 30, 2020
Dear Guest, dear "GlobalTravellerlJM", Greetings from Hotel Atlantic Kempinski Hamburg and thank you for sharing your valuable feedback. We regret that your stay was not as comfortable as expected. Please be ensured that we take your comments very seriously. Hopefully see you next time in our lovely City - the renovation is now fully completed. With our very best regards. Your Hotel Atlantic Team
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Sekok wrote a review Jul 2020
Canton of Ticino, Switzerland621 contributions211 helpful votes
We booked a Deluxe Room for 4 nights at the end of May (15 days before the reopening of the border between Switzerland and Germany) in the hope to be able to visit Hamburg traveling by car. The bet worked nicely. We managed to cross the German border and on June 27th in the early evening we arrived at the property. Upon parking outside the Hotel we unfortunately faced the disappointment that the Atlantic Hotel is currently undergoing a large overhaul, probably delayed by the corona lockdown. As a matter of fact the whole ground floor currently looks like a large constructions site, with a temporary reception build in the area of the original ballrooms and a maze of construction panels to go thru to reach the elevators. During our stay there were no noises, just some strong glue smell in the lobby on one day and lack of hot water in our room on a morning. We were assigned room 343 which was large, comfortable and quiet but completely empty of any printed leaflet or information brochure. Given the current corona restrictions many services were either not available (pool) or reduced (SPA massages), anyway the hotel looked to us as being understaffed, with single staff apparently serving on long shifts. The paper burden was huge: we were requested to fill in forms with our data on each breakfast, teatime or dinner even as a hotel resident. As no breakfast buffet is currently allowed because of the corona restrictions, breakfast has to be ordered à la carte with three main choices & some extra dishes available. Our experience with the staff was always positive, nevertheless they appeared overwhelmed and some of them even unexperienced. Slow and inattentive interactions were the obvious result, requiring multiple calls to get things done (e.g: obtaining a working ironing board, laundry missing item in a bag of three, forgotten breakfast items, booking a table at the hotel’s restaurant). All in all, even in this complex times we enjoyed visiting Hamburg and Lübeck by train (the railway station is located 10 min. by walk from the hotel) but this stay was absolutely not up to par with the usual Kempinski experience.
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Date of stay: June 2020
Sleep Quality
2 Helpful votes
Response from Hotel Atlantic, Inhaber at Hotel Atlantic Hamburg, Autograph Collection
Responded Jul 7, 2020
Dear Guest, dear Sekok, warm Greetings from Hotel Atlantic Kempinski Hamburg and thank you for sharing your detailed and valuable feedback. We regret that your stay was not as comfortable as expected. The whole team is grateful for your detailed description - we will discuss all your critical points within our respective departments to improve our skills and facilities. However we are looking forward to welcome you back soon and sending our best regards. Your Hotel Atlantic Team
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$181 - $313 (Based on Average Rates for a Standard Room)
kempinski atlantic hotel hamburg, hamburg kempinski atlantic hotel
Hotel Atlantic Hamburg
GermanyHamburgSt. Georg
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Frequently Asked Questions about Hotel Atlantic Hamburg, Autograph Collection
Which popular attractions are close to Hotel Atlantic Hamburg, Autograph Collection?
Nearby attractions include EscapeDiem (0.3 miles), Kunsthalle Hamburg (0.2 miles), and Museum der Illusionen Hamburg (0.3 miles).
What are some of the property amenities at Hotel Atlantic Hamburg, Autograph Collection?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Atlantic Hamburg, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Atlantic Hamburg, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Atlantic Hamburg, Autograph Collection?
Yes, a parking garage is available to guests.
What are some restaurants close to Hotel Atlantic Hamburg, Autograph Collection?
Conveniently located restaurants include Das Dorf, Quan Do, and MUTTERLAND Stammhaus.
Are there opportunities to exercise at Hotel Atlantic Hamburg, Autograph Collection?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Hotel Atlantic Hamburg, Autograph Collection located near the city center?
Yes, it is 0.4 miles away from the center of Hamburg.
Are any cleaning services offered at Hotel Atlantic Hamburg, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Atlantic Hamburg, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Atlantic Hamburg, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.