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Fontenay 10, 20354 Hamburg Germany
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$432
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Free cancellation until 12/10/22
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$423
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$431
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Free cancellation until 12/09/22
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Traveler (471)
Room & Suite (199)
Dining (33)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#18 of 348 hotels in Hamburg
Location
4.9
Cleanliness
4.9
Service
4.5
Value
4.3
Travelers' Choice
THE FONTENAY is a reflection of modern Hamburg: open-minded, cosmopolitan and exceptionally welcoming. A homage to the Hanseatic city, the luxury hotel is tailor-made for the many national and international visitors who come to discover and rediscover Hamburg.
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Property amenities
Parking garage
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Steam room
Baggage storage
Concierge
Dry cleaning
Laundry service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bathrobes
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Great View
Languages Spoken
German

Location

Full view
85Good for walkers
Grade: 85 out of 100
206Restaurantswithin 0.75 miles
47Attractionswithin 0.75 miles
393Reviews4Q+A9Room tips
Traveler rating
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Paradijsvogels wrote a review Oct 2022
Meppel, The Netherlands323 contributions78 helpful votes
+1
One of our favorite hotels in Germany. Service is at a high level. Beautiful pool with a great view . We enjoyed the saunas. Delicious food and a very good breakfast buffet. Nice room with balcony and beautiful bathroom. Location is great.
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Date of stay: November 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TF Management, Marketing at The Fontenay Hamburg
Responded Oct 26, 2022
What an amazing feedback, thank you so much! We are delighted to read about your experience here at The Fontenay and that you enjoyed your stay with us. Especially your opinion about our Service is from uttermost importance to us. This is a great motivation and the whole Fontenay Team would be pleased to have you back here soon! Yours sincerely The Fontenay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Travelbug35805 wrote a review Sep 2022
Chicago, Illinois136 contributions83 helpful votes
Upon arrival, we were greeted by a bellman who wasn’t particularly friendly. Upon entering the lobby, it was confusing to check in. The check-ins are done by one of four people sitting at separate desks that were not approachable. All were on the phone and wouldn’t look up. Finally somebody from the concierge area assured us we would be waited on which still took a few minutes to happen. Once we had our room, our view, which we assumed was of the lake, was of the roofs of nearby buildings. Their website was a bit misleading in this regard. When the word “view” is used by a hotel located on the water, you assume it’s of the lake. Not here. The rooms are very nice and the finishes of the hotel are top notch. I love soaking in a tub after travel but apparently the only rooms that have them are +€400 more per night. I find it unusual, particularly in Europe. If the staff were more interested in the guests, this hotel would be four stars. A five star hotel has bathtubs and represents its views as either garden, city or water views. The Fontenay falls short on this aspect.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TF Management, Marketing at The Fontenay Hamburg
Responded Oct 4, 2022
Thank you very much for your review. The feedback of our guests are from great importance to us so we apologize for the negative situations you experienced here at The Fontenay. We deeply regret that you felt ignored by our front office team because this is not our standard and we will discuss this internal. Most of our rooms do have a bathtub and a view of the Alster lake. We would be delighted to welcome you back here again and if you give us the details at the reservation we will be more than pleased to reserve a room with a bathtub and a view of the lake. Thank you again for staying with us and we hope to see you again! Sincerely yours The Fontenay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jamie wrote a review Sep 2022
Somerset, United Kingdom9 contributions5 helpful votes
Visiting Hamburg on business and my first exposure to The Fontenay. From the moment I arrived to my departure the staff, facilities and ambiance of the hotel facility exceeded my high expectations. check in with Jamie-Lee was swift, uncomplicated and professional. Room layout and facilities were excellent, nice touches to a 5* level. great night sleep and a fine breakfast array.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TF Management, Marketing at The Fontenay Hamburg
Responded Sep 29, 2022
Thank you so much for your great feedback! We are glad to hear that you enjoyed your stay here at The Fontenay and that we met your expectations in every way. We would be pleased to welcome you back in the near future! Sincerely yours The Fontenay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
164henriettep wrote a review Aug 2022
Durham, United Kingdom23 contributions6 helpful votes
Fantastic modern hotel in an amazing location. The staff are exceptionally friendly, helpful and kind. The room and facilities are fantastic with lots of lovely little touches. We were greeted with a bottle of champagne in our suite. The food without exception was superb, down to the fruit provided in the room. Despite the hotel appearing very busy, service was always exceptional in all areas with a smile. The location at the lakeside was stunning with just a few minutes walk to the city centre. We couldn’t recommend more highly and will definitely be back.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TF Management, Marketing at The Fontenay Hamburg
Responded Sep 6, 2022
Thank you so much for your wonderful review which means a lot to us and motivates the whole team. The customer experience is our highest priority therefore we are so happy that we met your expectations. The whole team is already looking forward to welcoming you back again very soon. Sincerely yours The Fontenay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hosseinihamedd wrote a review Aug 2022
1 contribution
i visited fontenay many times and i would say they sre best hotel in germany and hamburg i am really happy always to stay in this property everything is perfect in this hotel nice spa big rooms and very friendly staff
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TF Management, Marketing at The Fontenay Hamburg
Responded Sep 6, 2022
Thank you so much for your kind words and your wonderful review. The whole team is delighted that you enjoyed your stay with us and we would be pleased to welcome you back very soon. Sincerely yours The Fontenay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
K B wrote a review Jul 2022
Lafayette, California363 contributions228 helpful votes
When we booked for this modern hotel near the lake, I was under the impression we would be getting a lake view. I'm still not sure why it didn't happen: guess we were not "high enough" priority. The room itself was nice, clean; had complementary mini bar which was a nice touch. Reception people were friendly and showed us to the room. Floor to ceiling windows for what view there was.
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Date of stay: June 2022
Value
Rooms
Service
Room Tip: think the view of lake preferable
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TF Management, Marketing at The Fontenay Hamburg
Responded Sep 5, 2022
Thank you very much for your review. First of all, we would like to apologize that you did not feel the appreciation we have for each one of our guests. We are pleased to welcome everyone here at The Fontenay. We would be more than happy to welcome you back soon and if you give us the information at the reservation we will make sure you have a room with a lake view next time. Sincerely yours The Fontenay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Henrik1973 wrote a review Jul 2022
Copenhagen, Denmark15 contributions2 helpful votes
We stayed at the Fontenay for three nights with our 3 year old daughter. We have visited Hamburg several times staying at high-end hotels. The Fontenay is by far the best experience. It is clear that the hotel management priorities a great customer experience. The staff is extremely helpful and accommodating even during busy hours. They listened carefully to all our needs and were quick to resolve any request. Cleaning is also exceptional good and nice to stay at a hotel that still value and practice evening turndown. The free minibar (although limited selections) and the teddy bear for our daughter were also a great addition. Room service and the morning buffet were also exceptional good. The evening restaurant could include more choices for all courses and more wine selections. Only negative comment is the small pool area with limited outdoor sun beds and the pool was not very kid-friendly - but I hope this is not your primary reason for going to Hamburg ;o) We booked our next stay before leaving he next day!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TF Management, Marketing at The Fontenay Hamburg
Responded Jul 19, 2022
Thank you so much for your wonderful review which means a lot to us and motivates the whole team. The customer experience is our highest priority therefore we are so happy that we met your expectations. The whole team is already looking forward to welcoming you back again very soon. Sincerely yours The Fontenay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elias wrote a review May 2022
99 contributions17 helpful votes
+ one of the best locations in Hamburg, right on the Alster + unique, contemporary interior design + total luxury feel in public areas, F&B outlets and guest rooms + bright guest rooms, equipped with the finest furniture and on pulse of the time technology + spacious bathrooms, La Biosthétique amenities + impressive spa: skillful therapists, relaxing treatments (60 minutes massage) + delicious dinner at Parkview Restaurant + amazing service + stunning library by Felix Jud - no response to emails/requests prior to stay - no 5* like-welcome by butler (did not open taxi door, nor help with luggage) - rather arrogant, inefficient front desk staff (it took me five calls with the reception to book a massage, no pro-active follow-up calls) Hats off and respect to Paul (Parkview Restaurant) for fantastic dinner service. The Fontenay truly is one of the best hotels in Germany, especially when it comes to luxury feel and contemporary design. I’m not convinced about the service though. I found it rather unexceptional. No wow-experience. Room type: Fontenay Deluxe Alster (courtesy upgrade to Premier Suite upon check-in due to rough pre-arrival communication) Number of nights: 1
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Date of stay: April 2022
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from TF Management, Marketing at The Fontenay Hamburg
Responded May 18, 2022
Thank you very much for your review and the time you took to send us your feedback. First of all we want to thank you for your positive words, they mean so much to us and motivate us! Nevertheless we want to truely apologize for the negative experience you had during your stay. The service is so very important and we are very sorry that we didn´t meet your expectations. It would mean a lot to us to welcome you back at The Fontenay to show you our dedication and full service quality. Sincerely yours, The Fontenay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Avid T wrote a review Apr 2022
Hamburg, Germany21 contributions51 helpful votes
This is a must stay when transiting through Northern Germany or visiting Hamburg for a few days. Close to the center but still away from the bustle. A perfect city resort hotel. Rooms are fantastic, service so personal and breakfast on the lakeside is really something else. We keep coming back as the whole family and our little dog feel so welcome and at home!
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Date of stay: April 2022Trip type: Traveled with family
Room Tip: Leave the car at hotel and just walk in peaceful sourroundinds or jog around the lake.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TF Management, Marketing at The Fontenay Hamburg
Responded May 11, 2022
Thank you so much for your wonderful review! We are very happy that you enjoyed your stay to the fullest and hope to welcome you back very soon! All the best The Fontenay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SelA wrote a review Oct 2021
1 contribution
Reception service was extremely disappointing after our original room reservation was changed to a less attractive room without informing us until after arrival. The Fontenay reception staff seemed cold and indifferent and unwilling to make amends for their own mistake. Instead we were given the option getting a free drink or paying Euro 4,000 for a better room, which was outrageous. After waiting almost 2hrs to resolve the room situation, still with our suitcases unpacked and tired children, we decided to leave for another hotel. Really poor service for such a hotel. Thanks to the Fontenay we had a terrible start to what should have been a great family vacation. The valet however was a kind and fantastic gentleman and the only staff member we met who seemed to understand what 5-star service means.
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Date of stay: October 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from TF Management, Marketing at The Fontenay Hamburg
Responded Oct 25, 2021
We are very sorry that you had such an unpleasant experience at The Fontenay. Definitely our staff is trained to welcome our guests and make them feel at home from the very first moment they walk in. We will definitely forward your feedback internally and apologize for all inconveniences caused. We are sorry you couldn't enjoy your vacation as originally planned. Yours The Fontenay team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$322 - $456 (Based on Average Rates for a Standard Room)
LOCATION
GermanyHamburgRotherbaum / Eimsbüttel
NUMBER OF ROOMS
130
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THE FONTENAY HAMBURG - Updated 2022 Prices & Hotel Reviews (Germany)

Frequently Asked Questions about The Fontenay Hamburg
Which popular attractions are close to The Fontenay Hamburg?
Nearby attractions include Planten un Blomen (0.7 miles), Alster (0.3 miles), and Kunsthalle Hamburg (0.7 miles).
What are some of the property amenities at The Fontenay Hamburg?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Fontenay Hamburg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Fontenay Hamburg?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Fontenay Hamburg?
Yes, a parking garage is available to guests.
What are some restaurants close to The Fontenay Hamburg?
Conveniently located restaurants include Stadtsalat, Restaurant Haerlin, and Helo Restaurant.
Are there opportunities to exercise at The Fontenay Hamburg?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Fontenay Hamburg have airport transportation?
Yes, The Fontenay Hamburg offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Fontenay Hamburg located near the city center?
Yes, it is 0.9 miles away from the center of Hamburg.
Are any cleaning services offered at The Fontenay Hamburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Fontenay Hamburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.