The Fontenay Hamburg

The Fontenay Hamburg

Traveler (554)
The Fontenay Boardroom Dpi
Room & Suite (212)
Parkview Restaurant
Dining (36)
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No prepayment needed
$508
Fully refundable before Fri, May 24
No prepayment needed
$549
$440
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.5
#20 of 335 hotels in Hamburg
Location
4.8
Cleanliness
4.9
Service
4.5
Value
4.3
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
THE FONTENAY is a reflection of modern Hamburg: open-minded, cosmopolitan and exceptionally welcoming. A homage to the Hanseatic city, the luxury hotel is tailor-made for the many national and international visitors who come to discover and rediscover Hamburg.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Parking garage
Wifi
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Salon
Steam room
Baggage storage
Concierge
Dry cleaning
Laundry service
Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bathrobes
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
5.0 of 5 stars
HOTEL STYLE
Great View
Business
Languages Spoken
German

Location

Fontenay 10, 20354 Hamburg Germany
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 75 out of 100
75
Fuhlsbuettel Airport
Dammtor
10 minHamburg S-Bahn
Stephansplatz
12 minHamburg U-Bahn
447Reviews4Q+A11Room tips
Traveler rating
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  • 39
  • 16
  • 15
Time of year
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Detailed Reviews
JJ wrote a review Sep 2021
Zurich, Switzerland2 contributions1 helpful vote
5.0 of 5 bubbles
I was very impressed of this hotel
At the very first page from the entrance I was not sure where was the reception, The lady at the front were on the phone did not even gave a glance to their guest, however the receptionnist tim who helped my check in were very welcoming me and guided to the seat, the checkin were very rapidly done, accurate and polite

I even got un upgrade due to Club member.
The room was very tidy, organised and very modern.

The spa has to be reserved beforehand due to covid, also staffs were very polite and helpful, saunas were very cozy and clean, though gym was kind of small.

I tried to go to bar however, the answer was completely booked out for the hotel guests during disappointing, I had to choose Room Service but totally excellence and never gonna disappointed with it.

Breakfast were stunning that you can choose from buffets otherwise waiter/esses will help you directly for the drinks and egg dishes.

Entire team was wonderful of which this hotel can be proud of. If there's one thing could be developed very detailed but the cups in the room seemed that had not been cleaned or polished for a long time.
Except for that, everything was perfect I would definitely come back.
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Date of stay: September 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TF Management, Marketing at The Fontenay Hamburg
Responded Oct 25, 2021
Thank you very much for your positive comments. We are happy to hear you enjoyed your stay at the Fontenay. We hope to welcome you again. Yours - The Fontenay team
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Schlegelrejse wrote a review Jul 2020
Frederiksberg, Denmark132 contributions117 helpful votes
5.0 of 5 bubbles
A relatively new hotel in Hamburg, just next to the Alster. No less than EUR 100m should have been spent on the hotel, and this definitely shows. Naturally, the hotel is also part of the LHW group and with good reason. The rooms are high standard and equipped with facilities we have not seen before (such as a special light setting in case of a cosy drink in the hotel room). What has stood out for us as a family is the pool on the 6. floor with stunning view of the city and the Alster. Also the coctail bar on the same floor is certainly worth a visit. Lastly, the hotel is located in a part of the city where it is relatively quiet, so although being in the center of the city, it is very relaxing to stay here. Highly recommendable.
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Date of stay: July 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TF Management, Marketing at The Fontenay Hamburg
Responded Aug 2, 2020
Dear Flemming, Thank you for staying at The Fontenay. We highly appreciate your positive feedback and we are looking forward to welcoming you back very soon. Kind regards The Fontenay
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IFDtravel wrote a review Aug 2020
Luxembourg City, Luxembourg33 contributions38 helpful votes
4.0 of 5 bubbles
A contemporary hotel in a perfect location. The rooms are spacious, well-decorated with all necessary comfort. If the welcoming wasn’t of the warmest, the bar’s food was delicious with a special mention for the vegetable bowls. However, one of the main problems, was the spider overpopulation. There were hundreds of them wandering on the balconies, moving through their spiderwebs while customers were eating and drinking. Corona measures were well-respected and the fitness center had a wonderful equipment. Professional but failed to create a welcoming and heartwarming atmosphere. Breakfast was a huge disappointment as microscopic portions were served. As a conclusion, the Fontenay hôtel is great place which stills need a few improvements.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TF Management, Marketing at The Fontenay Hamburg
Responded Aug 24, 2020
Thank you very much for your great review, we highly appreciate it and will forward your feedback regarding the spiderwebs tu our houeskeeping team. Kind regards and all the best The Fontenay
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SelA wrote a review Oct 2021
1 contribution
1.0 of 5 bubbles
Reception service was extremely disappointing after our original room reservation was changed to a less attractive room without informing us until after arrival. The Fontenay reception staff seemed cold and indifferent and unwilling to make amends for their own mistake. Instead we were given the option getting a free drink or paying Euro 4,000 for a better room, which was outrageous. After waiting almost 2hrs to resolve the room situation, still with our suitcases unpacked and tired children, we decided to leave for another hotel. Really poor service for such a hotel. Thanks to the Fontenay we had a terrible start to what should have been a great family vacation. The valet however was a kind and fantastic gentleman and the only staff member we met who seemed to understand what 5-star service means.
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Date of stay: October 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TF Management, Marketing at The Fontenay Hamburg
Responded Oct 25, 2021
We are very sorry that you had such an unpleasant experience at The Fontenay. Definitely our staff is trained to welcome our guests and make them feel at home from the very first moment they walk in. We will definitely forward your feedback internally and apologize for all inconveniences caused. We are sorry you couldn't enjoy your vacation as originally planned. Yours The Fontenay team
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Valkars wrote a review Aug 2021
Munich, Germany35 contributions62 helpful votes
2.0 of 5 bubbles
It‘s really hard to pick a rating for this hotel because some things were really good and others were really bad.
The hotel itself is beautiful and the location is really nice. The decoration in the lobby, restaurants and rooms is flawless. Everyone who works here is super nice and helpful.
But one stays at a hotel with the idea of sleeping… and this was not really possible for us.
The first room we got, had a weird pipe noise flowing on one side of the bed and the air conditioning was very loud. When we turned it off, the room was very warm even though outside it was not warm at all.
For the second night, we changed into a new room and we also had noise problems. There are some sort of grids around the windows that kept creaking very loudly. At 1am we packed everything and changed rooms again and then it was fine. Fortunately the people at the reception were very accommodating and helpful but the fact that we couldn‘t get a good night sleep makes it very unlikely that we would stay here again. It‘s a shame because it really is a lovely place.
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TF Management, Marketing at The Fontenay Hamburg
Responded Oct 25, 2021
Thank you for taking the time to summarize your experience staying at the Fontenay. Firstly thanks for your positive words about our staff. We are glad you like the hotel's style and location. With respect to your feedback about the noisy rooms we are very sorry abou that. In fact it should be very quiet in our rooms - one of the benefits of the hotel being located in a parc. We are sorry that in your case there was unprecedented noise in not only one but two rooms, so we can only apologize for that. We would be happy to welcoming you again. Yours - The Fontenay team
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Henrik1973 wrote a review Jul 2022
Copenhagen, Denmark15 contributions2 helpful votes
5.0 of 5 bubbles
We stayed at the Fontenay for three nights with our 3 year old daughter. We have visited Hamburg several times staying at high-end hotels. The Fontenay is by far the best experience. It is clear that the hotel management priorities a great customer experience. The staff is extremely helpful and accommodating even during busy hours. They listened carefully to all our needs and were quick to resolve any request.

Cleaning is also exceptional good and nice to stay at a hotel that still value and practice evening turndown. The free minibar (although limited selections) and the teddy bear for our daughter were also a great addition.

Room service and the morning buffet were also exceptional good. The evening restaurant could include more choices for all courses and more wine selections.

Only negative comment is the small pool area with limited outdoor sun beds and the pool was not very kid-friendly - but I hope this is not your primary reason for going to Hamburg ;o)

We booked our next stay before leaving he next day!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TF Management, Marketing at The Fontenay Hamburg
Responded Jul 19, 2022
Thank you so much for your wonderful review which means a lot to us and motivates the whole team. The customer experience is our highest priority therefore we are so happy that we met your expectations. The whole team is already looking forward to welcoming you back again very soon. Sincerely yours The Fontenay
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Phil_Yeoman wrote a review Sep 2023
Durham, United Kingdom6 contributions6 helpful votes
5.0 of 5 bubbles
The superb hotel is our go to in Hamburg. We always stop in an executive suite and although not exactly cheap it represents one of the best spaces we have experienced in Germany.

We tend to spend the summer travelling throughout the country and the one thing that often lets German high end Hotels down is their air conditioning. This is not the case at the Fontenay.

Everything in the rooms work, the bathrooms and especially the shower and toilet are of the highest quality and are exceptionably clean and well maintained.

The service from the greeting as you pull up to the entrance until you wave goodbye is professional, warm and friendly. The food is of such High quality that we rarely venture out to any of the excellent restaurants that are located nearby.

As many have mentioned the spa and especially the pool are exceptional. The only thing missing is a hot tub but to be fair Germans have not embraced these and you are unlikely to find one in the vast majority of German Spa's.

If you are in Hamburg and want the best make the Fontenay your first choice.
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TF Management, Marketing at The Fontenay Hamburg
Responded Oct 30, 2023
Thank you very much for your great review! How nice that you enjoyed your stay with us so much! Your satisfaction is the most beautiful affirmation of our work. We look forward to your next visit. Warm regards Your The Fontenay
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Te El wrote a review Aug 2020
all over Europe1 contribution
2.0 of 5 bubbles
Although my husband and I decided to stay at the Atlantic during our Hamburg trip, we went to the Fontenay for a tea break. It was just lovely to sit on the terrace, overlooking the Alster, having our tea and a very good crème brûlée.
HOWEVER, when it came to paying, we struggled to get the waiting staff's attention, and then, after 15 minutes have passed, we just lost patience, left money on the table and left. The tables were about 50% occupied.
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Date of stay: August 2020
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TF Management, Marketing at The Fontenay Hamburg
Responded Aug 24, 2020
Thank you very much for your review, we highly appreciate your feedback and will certainly share it with the team. Best regards The Fontenay
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19Sophie87 wrote a review Jul 2021
York, United Kingdom41 contributions79 helpful votes
4.0 of 5 bubbles
Certainly, it is an amazing hotel with a great bar and good spa. Food and drinks are also good, although I wouldn’t say exceptional. You need to know that the bar is open to non-hotel guests, meaning that it gets very busy, particularly when the weather is good. Although hotel guests have a priority to get seated, we had to wait quite some time. Considering the exceptional prices you pay at this hotel (double the cost of most other German five star superior hotels) I’m not really happy with this and I generally wonder why it is so much pricier. It’s certainly a great hotel - but I don’t see a difference to other hotels..
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TF Management, Marketing at The Fontenay Hamburg
Responded Jul 27, 2021
Thank you for your review. We are glad that you enjoyed your stay with us. We have taken your open feedback on board and would be delighted if you would choose The Fontenay again for your next stay in Hamburg. Your The Fontenay Team
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Travelbug35805 wrote a review Sep 2022
Chicago, Illinois140 contributions83 helpful votes
3.0 of 5 bubbles
Upon arrival, we were greeted by a bellman who wasn’t particularly friendly. Upon entering the lobby, it was confusing to check in. The check-ins are done by one of four people sitting at separate desks that were not approachable. All were on the phone and wouldn’t look up. Finally somebody from the concierge area assured us we would be waited on which still took a few minutes to happen. Once we had our room, our view, which we assumed was of the lake, was of the roofs of nearby buildings. Their website was a bit misleading in this regard. When the word “view” is used by a hotel located on the water, you assume it’s of the lake. Not here.
The rooms are very nice and the finishes of the hotel are top notch. I love soaking in a tub after travel but apparently the only rooms that have them are +€400 more per night. I find it unusual, particularly in Europe.
If the staff were more interested in the guests, this hotel would be four stars. A five star hotel has bathtubs and represents its views as either garden, city or water views. The Fontenay falls short on this aspect.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TF Management, Marketing at The Fontenay Hamburg
Responded Oct 4, 2022
Thank you very much for your review. The feedback of our guests are from great importance to us so we apologize for the negative situations you experienced here at The Fontenay. We deeply regret that you felt ignored by our front office team because this is not our standard and we will discuss this internal. Most of our rooms do have a bathtub and a view of the Alster lake. We would be delighted to welcome you back here again and if you give us the details at the reservation we will be more than pleased to reserve a room with a bathtub and a view of the lake. Thank you again for staying with us and we hope to see you again! Sincerely yours The Fontenay
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saratheeuws asked a question Apr 2022
Belgium62 contributions18 helpful votes
Does the hotel offers umbrellas?
Answer from Management_TF
Dear Mr. George, in order to create the best guest experience, The Fontenay has a great Concierge Service that provides our guest with almost all demands. We have access to make up artists, we provide 24h in room dining, we have a huge range of bathroom amenities and of course a personal trainer. You could let us know all your special wishes in advance and we love to take care of them. Please let us know if you have any further queries, kind regards The Fontenay
Caroline 2023 wrote a tip Dec 2023
Worldwide1 contribution
1.0 of 5 bubbles
"Well the spa changing rooms get crowded if two people are in there. And you only have ad people which are not hotel guests."
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GlobalHouseguest wrote a tip Jun 2023
Santa Monica, CA137 contributions28 helpful votes
5.0 of 5 bubbles
"Enjoy!"
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K B wrote a tip Jul 2022
Lafayette, California452 contributions258 helpful votes
4.0 of 5 bubbles
"think the view of lake preferable"
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Avid T wrote a tip Apr 2022
Hamburg, Germany19 contributions51 helpful votes
5.0 of 5 bubbles
"Leave the car at hotel and just walk in peaceful sourroundinds or jog around the lake."
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Stefan K wrote a tip Sep 2019
Berlin, Germany19 contributions13 helpful votes
5.0 of 5 bubbles
"Alster view may not be worth the upgrade - we had a nice view of a huge tree completely hiding the waterfront."
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Not the right property for you?
There are more places to choose from in the Hamburg area.
PRICE RANGE
$388 - $562 (Based on Average Rates for a Standard Room)
LOCATION
GermanyHamburgRotherbaum / Eimsbüttel
NUMBER OF ROOMS
130
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE FONTENAY HAMBURG - Updated 2024

Frequently Asked Questions about The Fontenay Hamburg
Which popular attractions are close to The Fontenay Hamburg?
Nearby attractions include pause & play Escape Rooms (0.7 miles), Planten un Blomen (0.7 miles), and Alster (0.3 miles).
What are some of the property amenities at The Fontenay Hamburg?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Fontenay Hamburg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Fontenay Hamburg?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Fontenay Hamburg?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to The Fontenay Hamburg?
Conveniently located restaurants include Stadtsalat, Restaurant Haerlin, and Helo Restaurant.
Are there opportunities to exercise at The Fontenay Hamburg?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Fontenay Hamburg have airport transportation?
Yes, The Fontenay Hamburg offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Fontenay Hamburg located near the city center?
Yes, it is 0.9 miles away from the center of Hamburg.
Are any cleaning services offered at The Fontenay Hamburg?
Yes, dry cleaning and laundry service are offered to guests.
Does The Fontenay Hamburg offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
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