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arcona Hotel am Havelufer

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157 Reviews from our TripAdvisor Community

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Showing 25: English reviews
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Reviewed March 16, 2017

Check in process was smoothed but the check out was the dumbest process I've ever had to go through. I saw on the website that there was EXPRESS check out. My credit card information was already with the hotel, yet I was still not allowed to do express check out! I asked if I could call them later to check...

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Helpful?
Thank Amy H
Reviewed October 11, 2016

My room was in the new building, looks recently constructed/renovated, basic but decent size and décor, convenient and clean. Can not comment on rooms at the old building. Bathroom clean, but sparingly maintained - better leave a reminder if out of soap... No bathroom amenities expected from a 4 star hotel, only shower gel, bring your own shampoo and body...

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Thank M M
Kristina K, Assistant to the General Manager at arcona Hotel am Havelufer, responded to this review

Dear M M, thank you very much for staying with us at our arcona HOTEL AM HAVELUFER. We sincerely appreciate you taking the time to write your feedback about our Hotel. We look forward to welcoming you again on your next visit to Potsdam. Kind regards Your team of arcona HOTEL AM HAVELUFER

Hamburg, Germany
Reviewed October 6, 2016

Very Bad room conditions. the toilet wasn't clean. Rooms are colds. wifi don't work. actually, I have been in so many hotels and 95% of them has wifi problems. so be prepared for this. Receptionist were not experienced. I travel Potsdam for my job purpose, and it's always paid by my company. but only this hotel they said it is...

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Thank saeedmail
Oslo, Norway
Reviewed August 1, 2016

This hotel is nicely situated 25 minutes walk from the city center, close to the lake. It is a good place to stay if you have a car. The staff is helpful and friendly and the breakfast is nice. The rooms are a bit different, but functional and modern. I would say this hotel is well suited for leisure, but...

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Thank erstda007
Kristina K, Assistant to the General Manager at arcona Hotel am Havelufer, responded to this review

Dear Guest, thank you for taking the time to share your feedback. We appreciate your comments regarding our rooms, location and breakfast options. We certainly look forward to welcoming you back in the very near future. Sincerely, your team at the arcona HOTEL AM HAVELUFER

Worcestershire, United Kingdom
Reviewed June 3, 2016 via mobile

Stayed here for a week in April. Decor is minimalist chic - verging on slightly basic in the bedrooms I thought. Rough industrial quality carpet and pretty basic bathroom ( think Travellodge if you know this hotel chain). Lighting levels were really poor at night - not sure whether this is cost saving or trendy but I could barely see...

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Helpful?
Thank Risottorules
Andreas K, Front Office Manager at arcona Hotel am Havelufer, responded to this review

Dear Risottorules, thank you very much for staying with us at our arcona HOTEL AM HAVELUFER. We sincerely appreciate you taking the time to write your feedback about our Hotel. We look forward to welcoming you again on your next visit to Potsdam. Kind regards Your team of arcona HOTEL AM HAVELUFER

Kingston, Canada
Reviewed April 17, 2016 via mobile

Stayed 3 nights at this hotel and overall had a good stay. Room and bathroom were decent size and clean. The location on the water is great for a relaxing walk and downtown is approx 15 min by foot. Only drawback with the room is the lack of overhead lighting in the bedroom. There were only small desk-like lamps protruding...

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Helpful?
Thank Rmoon83
Andreas K, Front Office Manager at arcona Hotel am Havelufer, responded to this review

Dear Guest, thank you very much for staying with us at our arcona HOTEL AM HAVELUFER. We sincerely appreciate you taking the time to write your feedback about our Hotel. We look forward to welcoming you again on your next visit to Potsdam. Kind regards Your team of arcona HOTEL AM HAVELUFER

Frankfurt, Germany
Reviewed February 19, 2016 via mobile

Have been a regular at the hotel for 6 months. Hotel is practical, clean but uninspiring. Location is perfect with 20 meter to the water and 5 walking minutes to the castle. The location offer good access to car free areas for runners and walkers.

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Thank small_blure
Andreas K, Front Office Manager at arcona Hotel am Havelufer, responded to this review

Dear Guest, thank you very much for staying with us at our arcona HOTEL AM HAVELUFER. We sincerely appreciate you taking the time to write your feedback about our Hotel. We look forward to welcoming you again on your next visit to Potsdam. Kind regards Your team of arcona HOTEL AM HAVELUFER

Bangkok, Thailand
Reviewed November 22, 2015

My room has a nice river view. The hospitality of receptions are impressed. This hotel has tram/bus stop at the hotel entrance. It takes about 15-25 min. to the main station and city center. Two supermarkets and small food courts are in walking distance. The restaurants in the hotel area also nice. The hotel provides rental bikes. Pier for water...

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Thank thasshaku
Andreas K, Leiter Front Office at arcona Hotel am Havelufer, responded to this review

Dear guest, thank you very much for your kind rating. We hope to see you again in our hotel. Kind regards Team of arcona HOTEL AM HAVELUFER

Geilenkirchen, Germany
Reviewed August 4, 2015 via mobile

Minimalistic interior. Small rooms. Small bathroom. Internet connection a joke. Breakfast absolutely fantastic. I would not recommend this hotel for business travel, but great for visitors. If you need Wifi, definitely find a different place. The cleaning crew did not like to refill soap containers, tissues or toilet paper unless completely empty, which left us with 2 pieces of tissue...

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Helpful?
Thank AndreaCap
Andreas K, Leiter Front Office at arcona Hotel am Havelufer, responded to this review
Google Translation

Lieber Gast, vielen Dank für Ihre ausführliche Bewertung zu Ihrem Aufenthalt. Wir haben die Parkplätze als Hotel angepachtet und können...

Oslo
Reviewed July 27, 2015

Nice hotel close to the Havel. We got the Einstein Suite in the fourth floor with a terrace with a fantastic view of the Havel, but unfortunately the beds were a bit to hard. The problem was solved by the staff with a excellent result.

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Helpful?
Thank chrisnod
Andreas K, Leiter Front Office at arcona Hotel am Havelufer, responded to this review

Dear guest, thank you for your kind review to your stay at our hotel. We changed all matrazes last autumn. Unfortunately it is not possible to strike everybodies taste. But we are very glad that we could help you to sleep better. Hoping to see you again kind regards the team of arcone HOTEL AM HAVELUFER

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Minibar
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Right on the banks of the Havel. Peacefully situated, yet in the very heart of Potsdam, presents itself the Hotel am Havelufer. The hotel's unique location makes it an idealstarting point for your tours of discovery through the former residentialcity with its palaces, gardens and historic quarters. ... more   less 

Additional Information about arcona Hotel am Havelufer

Address: Zeppelinstrasse 136, 14471 Potsdam, Brandenburg, Germany
Location: Germany > Brandenburg > Potsdam
Price Range: $78 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — arcona Hotel am Havelufer 4*
Number of rooms: 123
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Hotel Style:
#15 Luxury Hotel in Potsdam
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Questions & Answers

Here's what travelers have asked, with answers from arcona Hotel am Havelufer staff and other travelers.
1 question
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Dunedin, New Zealand

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Questions? Get answers from arcona Hotel am Havelufer staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“comfort double and single is the same..”
, Mar 16, 2017 | Read review
“New building”
S7503SKmm, Oct 11, 2016 | Read review
“The first floor can smell smoke from car and cigarette sometimes.”
thasshaku, Nov 22, 2015 | Read review
3 of 3
Questions? Get answers from hotel staff and past guests. Ask a question