Another gem in the Rocco Forte portfolio, and a truly fantastic stay. The welcome was superb, with genuine interest in our journey and a glass of champagne offered in the stunning lobby. The Junior Suite we stayed in, with terrace, had a lovely view and was incredibly spacious with a good seating area, plenty of lighting and a very comfortable bed. As a resident guest, access to the rooftop was guaranteed and the view and atmosphere was especially memorable. Equally, the bar near the lobby was lovely and served some very reasonable priced cocktails. Chiaro was an interesting concept, with superb service from Chloe. I’m not totally sold on the food nor the decor personally. A special shout out to the female concierge with the Clef D’or, her restaurant recommendations made our stay and she sought us out to make that special connection with us, she offered true Forbes five star service! Minor issues involved the replenishment of tea and coffee, with mugs and cups being removed, and then multiple phone calls needed to request replacements. I’m the end I gave up! All in all, a lovely stay in a very special hotel.…
A unique blend of classic grand hotel and Berlin cool, Hotel De Rome was our perfect urban hideaway for enjoying the capital with family and friends. Sightseeing to Berlin‘s monuments and cultural heritage was a splendid walk through Hotel de Rome‘s neighborhood. The considerate and attentive staff added the personal note that instantaneously made us feel at home. The terrace was literally top-notch, rounding up our travel experience with a gorgeous view and unforgettable sundowners.
We have just returned from a 4 night stay at this lovely hotel. We had 3 rooms ( one under a separate booking) as we were in Berlin for a family wedding and wanted somewhere special to stay. We regularly visit Berlin as have family there and have previously been a bit disappointed with some of the hotel offerings. The Hotel de Rome did not disappoint in terms of our gorgeous spacious deluxe room, the wonderful roof terrace and beautiful spa area - we knew the pool was closed but look forward to seeing it next time. The breakfast though expensive ( not included in our room rate) was amazing although difficult to do it justice if you have a small appetite like me! We loved drinks and lunch on the terrace and as residents we were always given a table. The reception staff are charming - special mention to Nick who couldn’t have been more welcoming every time we returned and asked about the wedding etc. The reason I have only given 4 stars is that beyond reception there was a staff organisation problem - maybe still COVID related with staff shortages and lack of consistency. Our luggage took more than half an hour to arrive in our room - we had to chase it twice as we had a lunch reservation. There were no tea or coffee making facilities in the room. They are offered on request. We made daily requests ( often more than once) and failed completely to get coffee making facilities but did get a kettle and some herbal tea bags - no milk or breakfast tea until by some luck the last day. What we did receive was never replenished or tidied away by housekeeping. More phone calls required. When you are staying for 4 days this is a fairly basic requirement without the need for expensive room service every time you want a tea or coffee. Similarly our bottled water wasn’t replaced and we had to ask for loo rolls as very little supplied - not a big deal but a 5 star hotel. There seems to be confusion between whether housekeeping or room service are responsible for room amenities. The above issues were minor irritations ( I will take my own tea and coffee next time!) and absolutely did not spoil our stay. We will definitely return on our regular trips to Berlin and look forward to to it.…
Absolutely lovely hotel, very stylish and the staff at reception were very helpful and could not do enough to help. The room was well appointed, but I think there are areas starting to show its age. No issues though as everything was clean and well looked after. The issue we had was the attitude of the staff on the roof top bar. Asked for a cocktail and told very curtly that they don't do them (they do downstairs). Then you are put under a lot of time pressure to order, even though you have just been given the menu - obviously there were more important people to associate with... Not a relaxing environment at all. Terrible attitude unless you look the part.. When the staff are serving you, they seem to be looking everywhere else except at you. If you are not part of the trendy set (or friends) you will be treated like second class citizens, so we left after 1 drink with a very bad experience. Even this was a challenge, we had asked 3 or 4 staff members to have our bill, but after 10 minutes we just got up and left to sign the bill to our room at the kiosk thing, even that took time. Terrible experience, the arrogance and poor service was unbelievable. The bar on the ground floor has 100 times better service. Friendly and welcoming, nothing too much trouble. In effect, nice hotel, pity about the experience with its ( main?) attraction…
The host in the restaurant was very grumpy. I arrived 20 minutes before the breakfast closed and when I politely asked if I could still eat she said only if I finish in 20 minutes. On the way from the buffet she nearly ran me over and did not apologise. At check in I left my car keys with the receptionist and asked for the valet or park it. I was assured it would be done. The next morning I learned that my car was left outside in the street the whole night. It is quite expensive and I asked for a safe parking even before I booked the hotel. The pool is closed for renovation, which I was not told prior to booking.
We stayed four nights at the Hotel de Rome at the end of May, 2022. The renovation of the hotel looks great but once we got into our room we found that things weren't quite right. For example, they did not provide enough electrical outlets for modern travelers, and noting was quite done exactly correctly. The staff was nice and helpful but the value just isn't there. They are charging prices comparable to the Ritz-Carlton and Kempinski but the facil;ty isn't as nice.
Stayed in April for four nights, The location of the hotel is terrific. The concierges are very helpful with directions and bikes and maps. Unfortunately, this hotel needs better management checking that systems are in place for consistent services. We saw numerous mistakes. Someone else's dry cleaning left in our closet. Bird Poop on the terrace not cleaned up. Room service orders consistently off. Phone calls for assistance unanswered. Room cleaning faling to use a checklist. Sometimes they replaced water bottles sometimes the did not. Some of this is a legacy of covid and getting back up to speed but a top tier hotel should have these issues sorted by now. The place is not terrible but I have stayed at many "Leading hotels of the world" and this is in the bottom 10 percent of that brand. The location and overall facility are fine but the training of personnel is poor.…
Visited for the first time and.. Wow terrace, great service and food at the Restaurant downstairs. My next visit in Berlin, i will be looking to stay here again. Well, i know now what to expect from Rocco Forte?
If only the cold was milder so we could enjoy our lovely private terrace! The room was wonderful, super clean and spatious. The hotel couldn't be in a greater location, you dive into Berlin's culture and history as soon as you set your foot on that square. Special thanks to Porter Mehmet for making our stay a memorable one, so geniunly friendly, professional and kind. Nice contemporary look, excellent facilities, elegant touches to make guests' experience unique.
The location of Hotel De Rome is second to none in Berlin. Very convenient for access to all major sights, but also to business hubs in the East and West. Easy access to transport links. The team are very friendly and welcoming. Overall excellent experience. Would highly recommend and will definitely return when in Berlin.
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