I stayed here from 26/10-30/10 and found my stay here to be great, I work for another IHG hotel in England so am used to the process of how a Express works but nevertheless I have to stay the staff here were very lovely and polite, I was served by a few different members of staff including one who was covering from a nearby hotel who was great and friendly. The room was a good size and the breakfast had a good offering, the hotel is in a good location and a lot of the main attractions are within walking distance. I played on coming back to Berlin after Covid as there was somethings I missed out on so I will be staying at this hotel again
The reception lady was not welcoming at all. She couldn’t find my reservation so asked me to show her many different things and then asked me to email my reservation to a random email address plus fill in some other forms. It took a very long time. As a platinum member and ambassador, this has never happened before. Definitely the worst check in experience ever.
We were supposed to be going to Berlin to stay at the "Holiday Inn Berlin City Centre" at the end of May. The stay was obviously cancelled by the hotel. When we requested the refund of the £650 we paid through booking.com they offered us a voucher but we wanted our money back. After many unanswered emails and phone calls requesting a refund to the hotel we asked booking.com to step in and ask on our behalf. The next day we get an email saying they had sent a refund and the money would be with us in 15 business days, the only problem is the last card numbers displayed on the screen weren't ours. So again we send an email through booking.com asking them why they had written the wrong last card numbers. This is the only answer we got: You are right the last card numbers are ----.I am sorry for the mistake. Sincerely. Operations Manager So then we replied, asking if they had made amendments to that mistake by sending it to the correct number. After that question Booking.com cut off the conversation and made it impossible for us to carry on asking for an explanation or clarification. I don't know if they are both in agreement but all I know is that since then booking.com or the hotel haven't been answering any of my queries. I would also like to remind booking.com and the Hotel Holiday Inn that keeping the money of a client without giving a service is a criminal offence. I'm still considering taking legal action and hopefully that will get my money back.…
I am glad I chose this over an AirBNB as it was very convenient, well priced and the staff are warm and the place truly seems to mean it when they say they wants 10/10 satisfaction. Clean, quiet, comfortable room and amentites, fast WiFi and decent breakfast
We have been there for 2 nights as a family weekend gateway to Berlin, booked this hotel last minute so paid the price. But, its a good hotel, needs no introduction ;) Breakfast was as usual you can find in anywhere in Northern Europe, pancake machine was good but not fast enough. Rooms were quite small but well equipped. Overall, we are satisfied.
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