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Holiday Inn Berlin - City East Side, an IHG hotel

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Wanda-Kallenbach-Str. 2, 10243 Berlin Germany
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Traveler (229)
360
Panoramas (4)
Room & Suite (155)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Berlin - City East Side, an IHG hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#103 of 645 in Berlin
Location
4.1
Cleanliness
4.6
Service
4.3
Value
4.3
The Holiday Inn Berlin City East Side welcomes you side by side with the Mercedes-Benz Arena in one of the most creative and exciting districts of Berlin. The entry in the Hotel is an entry in a new Holiday Inn Hotelworld. All public areas overlap each other loosely and pleasantly and give you the choice, where to feel mostly comfortable. A small snack at the E-Bar, where you can work on your notebook? Or a steak with your cocktail at the Bar? The breakfast in a cosy armchair in the Media Lounge? Or perhaps better at one of the tables in the dining area. Use it according your mood - we offer the flexibility for it. The 217 nicely designed rooms have, beside warm colours and a comfortable furnishing, all amenities of a modern business Hotel like W-Lan free of charge, an I-phone docking station and an air condition, that can be handled individually. A varied menu and room service until 11 pm complete the offer. On request and upon availability you can choose between rooms with shower or with bathtub, with separated beds or continuous mattress, for smokers or for guests who are accompanied by a pet. Of course we also offer rooms for disabled persons.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Parking
Wifi
Restaurant
Breakfast buffet
Conference facilities
Meeting rooms
Baggage storage
Non-smoking hotel
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Safe
Telephone
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, German, Polish

Location

Full view
98Great for walkers
Grade: 98 out of 100
57Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
594Reviews16Q+A27Room tips
Traveler rating
  • 287
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  • 13
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Time of year
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Most Recent
Anna K wrote a review Mar 2022
Surrey, Canada1 contribution
This hotel is a 3-star labeled as a 4-star, and not even a great 3-star. I stayed here for 1 night for business and chose it for the location. Upon arriving, check-in was not fast, did not feel very welcomed, my IHG status was not recognized and was not offered an upgrade (as my status would allow me to). The rooms were clean, small and the amenities are definitely not 4-star (instant coffee, plastic cups for water, small, scratchy towels, AC does not go below 20.5, no conditioner, body lotion), there is no iron in the room... The bed also was very small (it was supposed to be king, but was more like a small queen. On top of that, the bed itself was very uncomfortable - I've had better sleeps in my 5-year olds Ikea bed. Also the walls are quite thin, and you can hear people walking in the floors above you. Overall can't recommend and will not be staying again.
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Date of stay: March 2022Trip type: Traveled
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Response from Christoph H, Other at Holiday Inn Berlin - City East Side, an IHG hotel
Responded Apr 1, 2022
Dear A198ANannak thank you very much for your feedback. We will evaluate the points raised internally and take your criticism very seriously. I would be very pleased if you would give us another chance to prove to you that we can offer you the stay you are used to from our house and the brand. Please accept my sincere apologies for the inconvenience caused to you. Best regards Your team from Holiday Inn Berlin City East Side
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Potito C wrote a review Nov 2021
2 contributions
I came in Berlin for celebrating my birthday with a friend and since the first moment I walked in in this hotel I felt unwelcome, but the kind of unwelcome because I wasn’t a speak German human. Couple of kids in the reception are really trying but other than that everyone else unfriendly, rude nobody answers good morning and the breakfast the only things available here is horrible generic ( fresh fruit the only one I can eat was mostly the time old or from a can a part the melon and some bad apple) the cleaning for Covid is ridiculous. For clean a table they don’t even move the silverware. Everyone is on the phone or chatting with each other instead to be friendly with the customers (your real form of income). I’m very glad I didn’t find the same rudeness in Berlin. The American standard for this hotel is below the normal expectation. Best
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Date of stay: November 2021Trip type: Traveled
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Response from Christoph Hecker, Other at Holiday Inn Berlin - City East Side, an IHG hotel
Responded Nov 29, 2021
Dear potitoc2018 Thank you for your reply. As already written in my mail to you, your feedback is very important for us , because only in this way we can constantly improve. Thank you very much for your comments and maybe we will see each other again in Berlin. Kind regards - C. Hecker (Generalmanager)
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Sean L wrote a review May 2020
Dundalk, Ireland8 contributions18 helpful votes
For the last few months i have been commuting and staying here at this hotel. Its honestly one of the most welcoming hotels i have ever stayed in. Its honestly the best experience i have had staying in a hotel. Amazing staff keep it up. I can only speak highly of this hotel and it's staff. They are a credit to the hotel. I highly recommend this hotel. Location is very good. Lovely restaurants in the nearby areas. If you are looking for a great hotel in a good location and great staff i highly endorse choosing the holiday inn.
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Date of stay: May 2020Trip type: Traveled
2 Helpful votes
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Peter T wrote a review Mar 2020
Nijmegen, The Netherlands321 contributions234 helpful votes
Holiday Inn City East is a compact but very comfortable hotel. Just the right touch to make a supposed middle of the road hotel a charming and easygoing place. Location is nice, close to the best restaurant area of Berlin. Rooms are comfortable. And breakfast is superb. One of the best in months! Coffee was accidentally spilled twice. But the waitress treated it with the largest smile ever. 😊
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Date of stay: March 2020Trip type: Traveled
2 Helpful votes
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Irisjay wrote a review Feb 2020
Austria118 contributions107 helpful votes
I was an international visitor to Berlin and flew in to attend an event at the music hall next to this hotel. The hotel had no internet. Which meant no credit card payments were possible. Which meant every single basic convenience (like Googling the route to an address, or paying for breakfast with a credit card) was not available. By the time I checked in, I understand the internet had been down for *4 days*. Which is an inexcusable period of time for what should be a convenience brand. Also, the hot buffet breakfast offered a lot of variety, but everything just tasted way too salty.
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Date of stay: February 2020
Rooms
Cleanliness
Service
2 Helpful votes
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foo o wrote a review Feb 2020
4 contributions9 helpful votes
We stayed at this hotel located next to the Mercedes show room in Berlin as it was a Holiday Inn branded hotel. This was our mistake, as it has NOTHING to do with Holiday Inn / IHG and we will never return to this particular hotel. Breakfast was terrible, zero choice of food, cold food instead of hot, not taken care of and food rests everywhere, waiters rushed and not friendly and coffee was a water rather than real coffee. The croissants were acceptable mind you. Our room was generally clean, but very simple and walls are wafer thin as we heard the room next door. There was no internet provided and we asked the reception, just to get a shrug and heartless apology. The bathrooms are very very small and full of glass, so be careful. My husband nearly slipped in the shower into the glass water bubble barrier. the lift we used was dirty and smelled of smoke for some reason, and this is anon smoking hotel, so it might be from a previous guest and no ventilation. Overall there is no love in this hotel, and a hotel with no love or caring staff is a hotel with no staff or management.
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Date of stay: January 2020
Rooms
Location
Service
2 Helpful votes
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Response from IHGService, Guest Relations Manager at Holiday Inn Berlin - City East Side, an IHG hotel
Responded Mar 13, 2020
Hi foo o, Thank you for your review and for staying with us. I am sorry to hear there were disappointing aspects to your stay. I would like to follow-up on your experience and have sent you a private message to obtain additional information about your stay. This may not be your greatest stay with us, but thanks for sharing your concerns. We value your input and would love a chance to make it up to you. Sincerely, Connie D Case Manager IHGService
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Jessey afeme wrote a review Feb 2020
Amsterdam, The Netherlands29 contributions34 helpful votes
Check inn service: Casual! Neat & more spacious rooms. All outlets look good. Check inn was good and fast. All information and advice was clear. I would like to thank Agnieska personally from the front office department (Poland). A reliable and cheerful employee. I want to thank everyone for all the outlets and the front office department. It was really enough for me to stay at this nice hotel with a high service level. Keep it up! Excellent.
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Date of stay: October 2019Trip type: Traveled
2 Helpful votes
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SarahVause wrote a review Feb 2020
Wakefield, United Kingdom114 contributions115 helpful votes
We were seeing Lewis Capaldi at the Vert Music Hall which is right next door. The hotel is well placed for this and the Mercedes Benz arena. There is a U and S bahn station a 5 minute walk away where you can get back to the city easily. We thought the room was spacious, clean and comfortable and offered good value for money.
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Date of stay: February 2020Trip type: Traveled
2 Helpful votes
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Amira wrote a review Jan 2020
Rome, Italy23 contributions28 helpful votes
I just expected more from the front office staff as they have to be more professional.. In another words they never smile and the welcoming was very cold even when we were asking about any information they seemed to be so lazy to respond us. The room was very clean so thank you for all the housekeeping staff but the bathroom was empty no shower caps no shower coats no toothpaste no toothbrush and no shampoo or lotion. Overall it was nice but it could be much better as a 4 stars hotel and as a hotel from IHG group.
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Date of stay: January 2020Trip type: Traveled
2 Helpful votes
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Response from IHGService, Guest Relations Manager at Holiday Inn Berlin - City East Side, an IHG hotel
Responded Feb 9, 2020
Hi ImbabyAmira, We value your comments and welcome you as our valued guest. We are proud of the hospitality our team delivers and we make sure your hotel experience is catered to your needs needs. I am sorry the level of customer service delivered by the front desk team did not meet your expectations. Reliable and friendly service is crucial to us, your comments are noted to help us better the hotel encounter we offer. The managerial team ensures that training is imminent. We will also make sure the bathroom amenities are well stocked. Thank you again for the review as we value your business with IHG. I hope you will try us again should Berlin fit into your travel plans Best, Zel N. Case Manager IHGService
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thatgarymiller wrote a review Nov 2019
Dumbarton, United Kingdom44 contributions26 helpful votes
+1
Hotel was great. Just as you’d expect from a Holiday Inn. Immaculately clean and room was a good size. There is a Starbucks and restaurant bar on site. The hotel is a ten minute walk from Watschauer Station on the S9 train from Schönefeld Airport. Just stay left as you come out the station, down the steps and walk round past East Side Mall you can’t miss it. Within walking distance of East Side Gallery and Burgermeister across the bridge. I’d definitely stay here again. Best city in Europe and one of the easiest to get around cheaply.
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Date of stay: November 2019Trip type: Traveled
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PRICE RANGE
$112 - $159 (Based on Average Rates for a Standard Room)
LOCATION
GermanyBerlinFriedrichshain / Friedrichshain-Kreuzberg (Borough)
NUMBER OF ROOMS
217
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Frequently Asked Questions about Holiday Inn Berlin - City East Side, an IHG hotel
Which popular attractions are close to Holiday Inn Berlin - City East Side, an IHG hotel?
Nearby attractions include East Side Gallery (0.2 miles), Berlin Craft Beer Experience (0.2 miles), and Mercedes-Benz Arena Berlin (0.08 miles).
What are some of the property amenities at Holiday Inn Berlin - City East Side, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Holiday Inn Berlin - City East Side, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Holiday Inn Berlin - City East Side, an IHG hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn Berlin - City East Side, an IHG hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Berlin - City East Side, an IHG hotel?
Conveniently located restaurants include Burgermeister Schlesisches Tor, Scheers Schnitzel, and L'Osteria Berlin Mercedes Platz.
Are there opportunities to exercise at Holiday Inn Berlin - City East Side, an IHG hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Holiday Inn Berlin - City East Side, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Berlin - City East Side, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Berlin - City East Side, an IHG hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Berlin - City East Side, an IHG hotel?
The staff speaks multiple languages, including English, German, and Polish.