Lovely hotel. Modern inside. Room was clean quiet and had everything we needed. Loved the shower! The management team were so helpful in recommending a restaurant for us and what to do in the evening. If we're back in Berlin we'll go back here.
Service is outstanding...nothing a problem for them - front office and bar staff get a gold star! The room I had was beautiful, super clean and modern, with a mini bar topped up every day with soft drinks. Modern walk in shower - and best of all, I have found a hotel in Berlin with a medium to soft mattress with a topper - and air con that actually works (Radisson - take note)! Breakfast was lovely, the area running into an open courtyard - and the hotel is in a great location. One thing I would say...its on a man road where the trams run, so if you're a light sleeper get a room that faces onto the courtyard.
We had a de-luxe room. The soft drink minibar and coffee machine were included. Breakfast was great but make sure to go early (latest 8.30) if you want the full selection. The nice staff have problems to refill when crowded. Hotel parking was full but possible to park in nearby safe Mercure hotel garage (19 EUR). We will come back next time when in Berlin.
i31 is a nice hotel. On the contrary to other reviews, they were quite willing to change the dates of our stay due to the COVID restrictions. The breakfast staff is extremely friendly. The barkeeper however was not. The bar was barely stocked (my first three choices of beer for example). There were games in the lobby, which we presumed were free to use. The barkeep was mad at us for using it - we should have asked him first. When we apologized, he frankly admitted to be "irritated" at us. If the games are for personel only, they should be kept behind the bar. I was shocked at the nerve of this man towards customers. It left a bad aftertaste everytime we passed the lobby.
Taken me a while to review, sorry. That’s certainly not due to anything negative as this is an excellent hotel situated in a superb location in a fantastic city. The hotel itself is very clean, spacious and well staffed. All the staff were very helpful and attentive. Victoria in particular. At one stage we were discussing where to eat in the lounge and Victoria took the time to come over and mention somewhere she liked - TripAdviser reviews supported this opinion and it was superb! The room was also very clean and spacious with a good shower. The bed was very comfy and the room was a nice temperature with silent aircon. Breakfast was a bit of a disappointment if I’m honest. I appreciate that Covid restrictions prevented the buffet which I’m sure would have been nice, but, given this, we thought we would have a wonderful selection to be brought to us but actually had a couple of meats and a roll each. We did get more when asked for, I just thought more effort could have been put into this for the price. All tested very nice though. The service at all times was impeccable though. Berlin is an amazing city. We stayed for 3 nights and had to cram in the key places to visit as there’s so much to see and do here. The food on offer is also fantastic, so much choice and variety, all at sensible prices. The hotel is at the top of the main Freidrichstrasse so ideal for walking to every attraction. Checkpoint Charlie in particular was superb. The hotel and city generally was very well prepared for dealing with guests during the pandemic. I hope all is well there now. Overall, we had a great stay at this wonderful hotel in this fantastic city and would definitely recommend it and will stay here when we visit again.…