The Ritz-Carlton, Berlin
Potsdamer Platz 3, 10785 Berlin Germany
Enter dates to see prices
Full view
View all photos (2,000)2,000
Room & Suite (696)
Dining (207)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
Hotel direct offer!A Weekend In Berlin
About
#29 of 641 hotels in Berlin
Location
4.8
Cleanliness
4.8
Service
4.6
Value
4.3
Travelers' Choice
GreenLeaders Platinum level
The Ritz-Carlton, Berlin has more than 303 guest rooms and suites and is located right next to the historic Potsdamer Platz. This superior 5-star hotel has won multiple awards and offers a unique setting in an ArtDecostyle and the highest level of outstanding service. POTS represents the modern German cuisine, while the elegant The Lounge pampers guests with quality teas and its own menu. The Curtain Club and the extravagant Fragrances are two of the city's top bars and complete the culinary ensemble the luxury hotel has to offer. To relax and unwind, an elegant wellness facility and the exclusive Club Lounge on the 10th floor welcome guests.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Indoor pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Business Center with Internet Access
Wifi
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Steam room
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
Show more
Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Seating area
Sofa
VIP room facilities
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
Radio
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
English, German
Location
100Great for walkers
Grade: 100 out of 100
112Restaurantswithin 0.3 miles
52Attractionswithin 0.3 miles
Potsdamer Platz 3, 10785 Berlin Germany
Name/address in local language
Getting there
Potsdamer PlatzBerlin S-Bahn2 min
Potsdamer PlatzBerlin U-Bahn4 min
Rental CarsSee rental cars from $17/day
Nearby restaurants
Vedang - plant burger (Mall of Berlin)
600 reviews5 minAmerican
Restaurant Facil
946 reviews3 minInternational
Caffe e Gelato GmbH & Co. KG
478 reviews4 minCafe
Johnny's Bar
452 reviews6 minCaribbean
See all nearby restaurantsNearby attractions
The Holocaust Memorial - Memorial to the Murdered Jews of Europe
36,773 reviews6 minMonuments & Statues
Berliner Philharmonie
3,237 reviews6 minArchitectural Buildings
German Spy Museum Berlin
2,356 reviews4 minHistory Museums
SIXX PAXX Theater & Ladiesclub
54 reviews5 minNight Tours
See all nearby attractions3399Reviews48Q+A100Room tips
Reviews
Traveler rating
- 2,435
- 600
- 226
- 78
- 60
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
I was traveling with 4 girlfriends and we were treated like royalty at the Ritz. They went above and beyond in service (especially Lukas at the front desk). The hotel is in an excellent location for all the many wonderful sites of Berlin. The breakfasts were amazing, the rooms very well appointed, and the lobby bar was fun. The concierge also was very helpful in making dinner reservations and getting us tickets to the Berlin Philharmonic. I would go back to both Berlin and the Ritz Carlton in a heartbeat.
Read more
Date of stay: April 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: We found the duvet a little warm for the room temperature so you can always ask for an extra...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had a short stay at the hotel recently. It was excellent and very relaxing. Terry the doorman was outstanding, he made us laugh and gave us fantastic tips on where to go in the city. Overall a great experience.
Read more
Date of stay: April 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Team , Guest Services / Front Office at The Ritz-Carlton, Berlin
Responded 4 weeks ago
Dear clairegS2761BM, on behalf of all Ladies and Gentlemen, we would like to thank you for your honest and positive feedback. Thank you for having considered The Ritz-Carlton, Berlin for your past stay in the city. It was a delight to host you and we are pleased that you had a wonderful time. We are certainly sharing your great feedback with our colleague Terry and are already very much looking forward to your next visit. Kind regards, Your Guest Experience Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Is it possible to have a bad Ritz Carlton experience? Very accommodating staff, above-and-beyond service from the concierge desk, excellent morning buffet. They make you not want to go home! Rooms are nicely sized. Took a while for our feeble American minds to figure out the shower, but we did and it was thoroughly enjoyable.
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Team , Guest Services / Front Office at The Ritz-Carlton, Berlin
Responded 4 weeks ago
Dear CheapGuyLA, on behalf of all Ladies and Gentlemen, we want to thank you for your honest and throughout positive feedback! We are delighted that you enjoyed your time at The Ritz-Carlton, Berlin and that we took part in creating a memorable stay for you. It was a pleasure hosting you for your time in our city. We are already looking forward to your next visit. Kind regards, Your Guest Experience Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location…walking distance to all of the important sites, restaurants, a large shopping mall-and across the road from a metro station. Extremely comfortable beds. Very friendly doormen and helpful staff. Very nice main floor lounge for drinks and snacks (delicious cheeseburgers). Well appointed fitness room although we didn’t use it.
Read more
Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Team , Guest Services / Front Office at The Ritz-Carlton, Berlin
Responded Mar 19, 2023
Dear staceyo574, on behalf of all Ladies & Gentlemen at The Ritz-Carlton, Berlin, we want to express my sincere gratitude for your honest and throughout positive feedback! It was truly a delight hosting you in our hotel and we are very pleased that you enjoyed your stay and time in our city. We are already looking forward to welcoming you back soon! Warm regards, Your Guest Experience Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were profiled by our Color. We were given a different class of treatment. The restaurant manager is rude. No courtesy at all. We were kept waiting for our dinner for more than 30 mins, while the entire restaurant was getting their food. Even the rooms services order were given priority.
Read more
Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Guest Experience Team GE, Other at The Ritz-Carlton, Berlin
Responded Mar 9, 2023
Dear 686sagard, It was a great pleasure speaking to yesterday on the phone. Your experience in the restaurant comes as a surprise to us. We have a multi-national team in POTS, which works well together as a team and if our restaurant manager came across rude, then we do sincerely apologize for this, he surely did not mean to. He received to date only very positive feedback from our guest, which come from all nations of this globe. Besides he works closely with the kitchen team, which is also a multi-cultural team. If your order did not receive the same sense of urgency as others then our culinary team apologizes for this, as we serve three menus out of one kitchen it came to a delay of a few orders, one of them was yours. Once again our sincerest apologize. Kind regards, Torsten Richter General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for a week, was ok. A bit outadated (bathroom), in general mixture between classic wooden design and more contemporary touch. In general it’s a 5star, however I have expected more. Not sure what exactly, but something seems to be missing. Staff was friendly and very helpful - no probs with that. Hotel seemed clean(except for some areas in the room - dusty) and new(again, bathroom deserved renovation), which is also a good sign. 18.00 ritz tradition was observed. Breakfast - good buffet and good a-la-carte options. When we ordered Onsen egg (with type of poaching, with red (probably salmon)) it was served with a mixture of artificial and natural caviars. I don’t know whether it was done on purpose in hope that no one notices, or its a person responsible for supplies doesn’t check what’s being bought - I don’t know, but it really turned me down. That might have greatly influenced my decision to rate hotel with 4 stars Overall the hotel is good, might be considered as an option to stay…
Read more
Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Team , Guest Services / Front Office at The Ritz-Carlton, Berlin
Responded Feb 19, 2023
Dear RotaFortunae, Thank you for choosing The Ritz-Carlton, Berlin for your last stay in Berlin! First of all, I would like to thank you very much for taking the time to share your honest feedback with us. I am very sorry to hear that your stay was not up to your expectation. You can be assured that we take your feedback very serious as we would like our guests to feel comfortable at all times. Please let me know before you are planning to return – I would like to make sure that all necessary arrangements for a memorable stay are in place. With kind regards, Nadine Perchtaler (Junior Guest Experience Manager)
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice place to stop for a civilised lunch in the middle of a busy sightseeing day. We had currywurst and chips which was very good. Not the obvious place to go for that but nice to stop and have an hour of calm while sightseeing. Service great.
Read more
Date of stay: December 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
If you are anything like me, I find picking the right hotel a crucial part of my holiday planning. Your aim is to be comfortable in a new city, whether you are just pit stopping or spending your whole days within the hotel walls. From start to finish The Ladies and Gentleman of the Ritz-Carlton made this trip memorable and special for me. It was a 5 star experience through and through. Upon our arrival we were greeted by a bellboy who took our luggage outside the hotel. As it was my birthday, to my surprise, the hotel offered a complimentary Ritz-Carlton Mercedes car to drop me to our dinner reservations across town. Once we had arrived back to the hotel, we were greeted yet again with another kind gesture of champagne, a dessert and card to wish us a great stay. It was incredibly kind and their attention to detail was phenomenal. Whenever we needed help or advise, we had numerous people at hand to help and who wanted to genuinely make sure we were having a great time. THE ROOM: As someone who suffers with OCD, a clean room is parietal to me and my trips. It's why I spend more on staying in 5 star hotels to avoid any disappointments. The room was very clean and the cleaning staff cleaned twice a day as well as leaving little touches in the room like notes or chocolate or things that were quintessential to the Berlin experience. They showed they cared and even though we didn't meet any of the cleaning staff members they too made it clear they wanted us to have a wonderful stay. I would 100% stay again - it will be the only hotel I stay in, in Berlin. It truly is the best hotel in Berlin and I can't thank the Ladies and Gentlemen enough for such a wonderful stay. My favourite, hotel by far in Berlin and I have stayed at a few!…
Read more
Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Experience Team , Guest Services / Front Office at The Ritz-Carlton, Berlin
Responded Jan 29, 2023
Dear shaniquao2022, thank you so very much for this positive and kind feedback. It is nice to read that we exceeded your expectations through and through and that you very much enjoyed your stay at our hotel. Our guests are our upmost priority and having such a great response to our service is highly appreciated. Hopefully, we can welcome you back soon to Berlin! Feel free to contact us anytime, if we can assist you with anything. Warm regards, Your Guest Experience Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Ritz-Carlton, Berlin located near Potsdamer Platz, is a superb hotel that delivers from beginning to end. I had the chance to stay for one night and wish I could have stayed the entire 14 days I spent in Germany. Before my reservation, Nicole was able to assist me with specific requests and provided great information about amenities and restaurants inside the hotel. Upon arrival, I was greeted by Joaquin at the front desk. He went above and beyond to ensure I got all the information I needed during my stay. I stayed in a corner room and felt highly content with the 450 sq. ft., comfortable bed + pillows, and spacious bathroom. Christopher F. added to the special touches by providing a welcome amenity and friendly welcome to the hotel. During my stay, I went to The Lounge to experience afternoon tea. Ashley, Tetiana, and Oliver were excellent and attentive to my needs. Oliver recommended coming back for oysters from 04:00 - 06:00 pm and being a little before 06:00 pm for the Defining Moment. I heard of this experience in other reviews, and I think it is a neat touch the hotel does before transitioning to the nighttime options in the hotel. In addition, I went to dinner at Pots. I loved Georgia's customer service right from the start, and Christine always checked on me as needed. The gourmet six-course German menu is quite exciting and tasty. I could pair it with classic wines and felt it was worth it. The only neutral feedback I have for Pots is for the sommelier to be more attentive to guests and less wine-tasting on his own. At one point, other coworkers had to take over for him. As the night ended, I had the chance to visit the Curtain Club. It is a great atmosphere and a wide variety of different cocktails. You must get there by 09:00 pm, especially on weekends, since it can get crowded, but it is worth it. I could secure a table, and the experience was worth it. Evangelos and Markus were super quick to take orders and make recommendations. As I checked out of the hotel, I had the chance to meet Rita in the Pots restaurant for breakfast. I appreciated her demeanor and willingness to help. She was genuinely courteous and made my day. I hope when I return, I can visit Rishi and get a chance to enjoy their pool area and spa services. All these people truly make this place worth visiting and experiencing. Special thanks to Nicole, Joaquin, Torsten, and the rest of the Ladies and Gentlemen of the Ritz-Carlton, Berlin, for this great experience. …
Read more
Date of stay: January 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Top Floor, Corner Room, City View, Suite, Club Floor
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
While checking out from the hotel on 18.01.2023, I noticed that an extra was added to our bill. When we wanted to talk to the duty manager or department manager regarding the issue, we talked to a person who did not even share his name with us. Although I persistently asked his name, he didn't even have the courtesy to tell me his name. I guess this is the value you give to the guest. While checking the ticket of charge together, we encountered an unprofessional approach. The ticket and the signature on it do not belong to me. When I told them, they tried to make me believe that the signature was mine(and they did it by making fun of me). The fact that the misfortune was spoken at the reception and in front of people is a different matter. Your manager should have invited me to a quiet place to discuss the matter. When we look at the time when the ticket was closed, I was already outside the hotel. I do not want to teach them business, but for the solution of this issue, first of all; If you have an amount to charge to the room, before closing this amount to the room; you should check the room number, name and surname. You did not do a surname check. Your staff charged my account for a different room. There are mistakes that are unworthy of a 5-star hotel operation. Your friend, whose name and title I do not know, did not even contact your staff who opened and closed the ticket while trying to solve the issue. A SIGNIFICANT ISSUE, HE DID NOT EVEN APOLOGIZE TO ME. The bellboy who accompanied us both apologized for this misfortune and offered water. Bellboy handled the crisis better than your manager. At the time the ticket was closed, no camera control was carried out to determine who the account belonged to. Your manager will probably make your staff who made the mistake pay this charge. You failed to prove that I was not the signatory. If you could prove it to your fellow workers, what is my belief, that Muslims do not drink alcohol? I wouldn't have to tell it in front of other people. I shared my personal information with someone whose name I do not know and who I even suspect is an administrator. My company, of which I am an investor, in Marriott hotels belonging to your group, It spends around 700-800 nights a month. Due to my satisfaction and comfort, I make my employees stay in your hotels. But my experience at your The Ritz-Carlton Berlin hotel, disappointed me. In the presence of both my employees and your guests, I felt like a customer, not a guest. First of all, the official who came to me about the subject I don't even know his title because he didn't introduce himself and even though I asked his name, he passed me by. I don't believe I've spoken to someone in authority. really authoritative a person needs to manage the moment of crisis in hotel management. At worst, what time I left the room could be controlled from the cameras. It was clear again that Chage did not belong to me. This bad experience made me see what a person I don't know is both his signature and what he ate and drank. I have questions about who you can share my information with at your hotel. You have violated personal data protection law regarding this issue. Both for me and for another customer. At the same time, you could not manage the moment of crisis in your hotel. Worst of all, you made me feel like a liar in public. I expect an answer from your general manager within 48 hours, within the scope of your standards, in order to compensate for these mistakes made based on the trust your brand has established in me. I have a new reservation at your hotel in March 2023. I will evaluate this reservation based on your reply.…
Read more
Date of stay: January 2023Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Guest Experience Team , Guest Services / Front Office at The Ritz-Carlton, Berlin
Responded Jan 25, 2023
Dearest nazlicertel, please accept my sincerest apologies for any inconveniece caused during your stay. The genuine care and comfort of our guests is our highest mission. We strive to provide each and every one of our guests with an unsurpassed experience in service and in product as we would like all of our guests to feel comfortable at all times. Therefore, our General Manager will contact you personally per mail. Please do not hesitate to contact us, if there is anything else we may assist you with. Kind regards Your Guest Experience Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$365 - $488 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, berlin hotel berlin, ritz berlin, ritz-carlton berlin, berlin ritz carlton
LOCATION
GermanyBerlinTiergarten / Mitte (Borough)
NUMBER OF ROOMS
303
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingTHE RITZ-CARLTON, BERLIN - Updated 2023 Prices & Hotel Reviews (Germany)
Frequently Asked Questions about The Ritz-Carlton, Berlin
Which popular attractions are close to The Ritz-Carlton, Berlin?
Nearby attractions include The Holocaust Memorial - Memorial to the Murdered Jews of Europe (0.3 miles), Berliner Philharmonie (0.3 miles), and German Spy Museum Berlin (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Berlin?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Berlin?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Ritz-Carlton, Berlin?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Berlin?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Berlin?
Conveniently located restaurants include Vedang - plant burger (Mall of Berlin), Restaurant Facil, and Caffe e Gelato GmbH & Co. KG.
Are there opportunities to exercise at The Ritz-Carlton, Berlin?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Berlin?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Berlin offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Berlin?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to The Ritz-Carlton, Berlin?
Many travelers enjoy visiting Memorial of the Berlin Wall (1.8 miles), East Side Gallery (2.7 miles), and Gleis 17, Grunewald (4.7 miles).