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Luetzowufer 15 10785 Berlin, 10785 Berlin Germany
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Traveler (902)
Room & Suite (646)
Dining (93)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 09/20/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Berlin Grand Hotel Esplanade
Updated 09/20/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#189 of 642 hotels in Berlin
Location
4.0
Cleanliness
4.6
Service
4.3
Value
4.1
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Parking garage
Wifi
Fitness / spa locker rooms
Sauna
Breakfast available
Breakfast buffet
Conference facilities
Meeting rooms
Spa
Facial treatments
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Residential Neighborhood
Green
Languages Spoken
German
Hotel links
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Location

Full view
89Good for walkers
Grade: 89 out of 100
17Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
2466Reviews35Q+A100Room tips
Traveler rating
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Marc_from_China wrote a review Sep 12
Beijing, China333 contributions200 helpful votes
The hotel itself is nor bad neither good, just what you can expect from an 'average' Sheraton. As we had an issue with the internet connection and had to change the room for that, we were nicely upgraded to a very nice suite, which deserves some special thanks to the staff.
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Date of stay: September 2022
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verena Schmelcher, Marketing at Sheraton Berlin Grand Hotel Esplanade
Responded 2 weeks ago
Dear Guest, Thank you very much for your kind review. We would be very pleased to welcome you again at our property. Yours sincerely, Sheraton Berlin Grand Hotel Esplanade Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nancy wrote a review May 2022
Harrisburg, Pennsylvania108 contributions17 helpful votes
Hotel's Favorite
I stayed here as part of an escorted tour. This hotel was I a great location and adjacent to shopping and a short walk to cafes. The room was very clean and I enjoyed a great late lunch in the bar. The breakfast was very good and had a variety of items from which to choose.
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verena Schmelcher, Marketing at Sheraton Berlin Grand Hotel Esplanade
Responded May 17, 2022
Dear Guest, Thank you very much for your kind review. We would be very pleased to welcome you again at our property. Yours sincerely, Sheraton Berlin Grand Hotel Esplanade Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Danilo D wrote a review Sep 5
13 contributions18 helpful votes
The hotel has a name, but the location in Berlin did not meet my expectations. I have high expectations from Sheraton hotels. - No slippers are provided in this hotel - We had a room for two people, and only 1 coffee in the room was provided. The next days the coffee and the water are not provided anymore. - The bed was made of two single beds. I expect a real bed for two people in such a hotel. - The ac does not show the temperature, so it is difficult to set it. - There are no bags in the baskets. Therefore, the baskets are dirty as the previous guests left them (although the trash is taken). - You need to leave a "deposit" on the first day. Really a lack of trust to the guests.
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verena Schmelcher, Marketing at Sheraton Berlin Grand Hotel Esplanade
Responded 2 weeks ago
Dear Guest, Thank you very much for taking the time to inform us of your dissatisfaction regarding your last stay. We regret, that the service provided to you was not to your satisfaction. Please accept our sincere apologies for these inconveniences. We would be very pleased to welcome you again at our property. Yours sincerely, Sheraton Berlin Grand Hotel Esplanade Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
wspaltenstein wrote a review Aug 2022
Lucerne, Switzerland184 contributions106 helpful votes
I am Member of the Sheraton Bon Voy Program. Visited many Hotels from this Chain trough my 30 years of traveling around the world on Business. Check - In was nice but no Information was given. I Bottle of water for a 4 Night stay!! Needs urgently Renovations. Outside Restaurant, Lounge was very pleseant with good Service.
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Date of stay: August 2022
Rooms
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verena Schmelcher, Marketing at Sheraton Berlin Grand Hotel Esplanade
Responded Aug 18, 2022
Dear Guest, Many thanks for your predominantly positive assessment. Our claim is to develop existing achievements and areas of the hotel steadily in quality and actuality. Hence, your comment is very valuable for us. We are glad if you consider our hotel by the planning of your next trip again! Yours sincerely, Sheraton Berlin Grand Hotel Esplanade Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dawn w wrote a review Aug 2022
Norwich, United Kingdom39 contributions10 helpful votes
I have just returned from a Shearings coach tour and we stayed at this hotel for 5 nights. I was travelling with my 81 year old mother. We have recently lost my father, my mother nursed him through dementia for the last few years and this was supposed to be a special break for her. The public rooms were pleasant enough. The lounge/bar has the most wonderful panoramic views of the bay. It was lovely to watch the coming and going in the bay. Front of house and restaurant staff were friendly and helpful even when our tour twice returned to dinner late. Food was good value and plentiful. Our room was on the lower ground floor. We had a great view of the bay if you peered between the parked cars! This room has damp issues. Paint and paper are peeling where damp has been painted over. I had to sleep directly next to this. I had to stand on a chair to open the window and even then it was a stretch. One of the two window catches was laying on the ground outside. The tv works if the fiddle about with the position of the aerial booster on the windowsill. The bathroom had mould on the bath around the taps and in the grouting. At 5'2 the shower over the bath was not high enough for me. In fairness the water was hot. Housekeeping was better some days than others. Beds unmade, bins not emptied. The room let down an otherwise good experience.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verena Schmelcher, Marketing at Sheraton Berlin Grand Hotel Esplanade
Responded Aug 18, 2022
Dear Guest, Many thanks for your predominantly positive assessment. Our claim is to develop existing achievements and areas of the hotel steadily in quality and actuality. Hence, your comment is very valuable for us. We are glad if you consider our hotel by the planning of your next trip again! Yours sincerely, Sheraton Berlin Grand Hotel Esplanade Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Linda W wrote a review Jul 2022
Halifax8 contributions
For a 5-star rated hotel, it was somewhat disappointing, mainly because of the way they treated the items my travel companion had forgotten in our room. Only after the *fourth* call to them (Herr Schott, whom I spoke to first, did not follow up with me), did hotel staff finally deign to go up and check the room personally, finding the items. This was after my German cousin finally called. Also, they told me that if they needed to send the items, we would have to pay the postage, which I found somewhat cheap (they were small items). Other times I've left small items in hotel rooms, the hotel has sent them free of charge within Europe. The cleaner also only left us a tiny bar of soap for 2 people for 6 nights. Only after I bumped into him in the hall, could I get more soap, shampoo, body wash, and conditioner, as he never left more than one of each for the *whole stay*. The internet didn't work for one morning when I really needed it, and the pool was closed. However, the front desk did give us a good suggestion for a restaurant.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verena Schmelcher, Marketing at Sheraton Berlin Grand Hotel Esplanade
Responded Jul 20, 2022
Dear Guest, Thank you very much for taking the time to inform us of your dissatisfaction regarding your last stay. We regret, that the service provided to you was not to your satisfaction. Please accept our sincere apologies for these inconveniences. Yours sincerely, Sheraton Berlin Grand Hotel Esplanade Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SeeTheWorld wrote a review Jul 2022
Berlin, Germany8 contributions
During my stay, I found two religious books (one is the Book of Bible and the other is a Book of Mormons) placed in my room without my prior consent. While I am open to all religions and beliefs, I don’t need to be proselytized in the privacy of my own bedroom. To make it even worse, when I tried to bring up this issue to the hotel management, they didn’t dare to talk about this, instead, a rather rude front office clerk yelled at me and my friend, and we were literally thrown out of the hotel. Later as I contacted Bonvoy ambassador hotline via email, I was told this is the hotel’s brand policy. This is ridiculous!!! I am sure there are plenty of Bonvoy guests out there from different cultures and backgrounds, who would prefer to choose what they want to read freely, — and not to be proselytized by a large corporate and pay for high fees.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verena Schmelcher, Marketing at Sheraton Berlin Grand Hotel Esplanade
Responded Jul 15, 2022
Good Morning, As per your feedback we would like to respond that as a Marriott Bonvoy Member and guest in our hotels you may note your personal preferences so that the hotels can honour these to the best of their availability when residing in our hotels. The associates from the Hotel and Marriott Bonvoy had direct communication with you in regards to your matter. Sheraton Berlin Grand Hotel Esplanade Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Silv3rSurfer wrote a review Jun 2022
Portland, Oregon26 contributions21 helpful votes
The building is a bit dated but that was about the only negative con. it was dated in the sense, that there are not a lot of chargers/ sockets in the walls or by the bed. The TV was smaller than most other rooms I have been to. The room was spacious, the furniture was stylish and the channel selection was really good: it cost me 52 EUR to get from BER airport and about 30 mins to get to them. about a 10 min walk to a nice grocery store called Edeka and to lot of restaurants.
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Date of stay: June 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verena Schmelcher, Marketing at Sheraton Berlin Grand Hotel Esplanade
Responded Jun 27, 2022
Dear Guest, Thank you for your competent feedback. Your opinion is very important to us to ensure you continue to have a pleasant stay with us. Goodbye at the Sheraton Berlin Grand Hotel Esplanade! Yours sincerely, Sheraton Berlin Grand Hotel Esplanade Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Walter Kaczorowski wrote a review Jun 2022
St. Augustine, Florida10 contributions1 helpful vote
At first we have booked Club Room option - we always enjoyed that option. At first - they do not have breakfast at Club Room, so they sent us to regular restaurant, than after meal we' ve got a Bill?!. Took some time at reception to straights that out, but next day we have to tell waiter - to avoid such a move again. At second you cannot drink a beer here, earlier than 6pm, cause there is only soda and juice till 6pm?! Hmm. That was a surprise, At third - the HVAC in the room - (know as Air Conditioning) works very faintly, say weak - and to our surprise have died (shut-off) about 1 am and restart about 4 am. During that time we have had 26-28 deg C in the room - need to undressed to the stage of to be naked, cause was to hot. Windows could be open a little - but noise from the street prohibits that. Reception explained in the morning, that HVAC works "part time". Wonder what would ne at summer time. At fourth - parking big car like mine (Range Rover) - had a problem to get in and even more trouble to get out. At fifth - out of three elevators - we were always wait for the same one. Two other must been on vacation. So waiting was always couple of minutes. At sixth - location was about 400-600 meters to nearest bus stop or Subway (about 1 km). In order to use municipal transport - it has to walk a far distances. Not saying anything about Berlin - we have had wonderful time and have visited several places including Check Point Charlie, I was crossing to the West - as young lad/student 47 years ago... :) Check-out was a pleasure! - Finally we have left this Hotel Berlin OK Hotel I am rating (3) dots) Walter Richard Kaczorowski
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Date of stay: May 2022
Value
Rooms
Service
Trip type: Traveled on business
Room Tip: as low as possible cause there is a long time waiting for elevator
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verena Schmelcher, Marketing at Sheraton Berlin Grand Hotel Esplanade
Responded Jun 27, 2022
Dear Guest, We appreciate your feedback and your personal view of the experiences you made at the Sheraton Berlin Grand Hotel Esplanade. We regret that we were unable to convince you of our services during your last stay. Be assured that we are always grateful to our guests for references and justified criticism, but this will help us to uncover weaknesses in order to avoid mistakes in the future. We are glad if you consider our hotel by the planning of your next trip again! Yours sincerely, Sheraton Berlin Grand Hotel Esplanade Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Florian N wrote a review May 2022
6 contributions
+1
I have stayed the second time this year at the hotel and due to some back health issues, I quickly realized that you actually don’t get a King mattress or a King bed frame in a King room. In my view, the hotel is misleading customers here as other reviews have highlighted as none of the rooms or suites as I got told has King mattresses or bed frames and only pushed together Single beds. After I escalated the issue to the GM, a topper as you can see from the photos was provided but the sleep comfort cannot compare to a real King bed. I was offered to move out and transfer to the Berlin Marriott hotel which actually provides what they sell on their website. In my view, the hotel management is aware of the discrepancy between customer expectation at times of booking a King room but has not done anything as other customers have highlighted the issue years ago on TripAdvisor. I even got told by the GM that guests actually like to have two Single mattresses pushed together - at least for me as a single traveller not sharing the bed that is not the case. So if you would like to have a real bigger sized mattress, there are many better options available in Berlin at comparable or lower price points.
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Date of stay: May 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Verena Schmelcher, Marketing at Sheraton Berlin Grand Hotel Esplanade
Responded May 17, 2022
Sehr geehrter Gast, wir schätzen Ihre Rückmeldung und Ihre persönliche Sicht der Erfahrungen, die Sie im Sheraton Berlin Grand Hotel Esplanade gemacht haben. Dass wir Sie anläßlich Ihres letzten Aufenthaltes nicht von unseren Serviceleistungen überzeugen konnten haben wir mit Bedauern zur Kenntnis genommen. Wir haben diesbezüglich bereits persönlich mit Ihnen per E-Mail Kontakt aufgenommen, um eine für Sie zufriedenstellende Lösung zu finden. Die Lösung mit dem Topper fand Ihren Zuspruch. Da dies aber letztendlich scheinbar doch nicht zu Ihrer vollen Zufriedenheit gewesen ist, hätten wir uns von Ihnen gewünscht, dass Sie sich erneut direkt mit uns in Verbindung setzen. Die Mehrheit unserer Gäste ist mit unseren Betten sehr zufrieden und lobt die gute Schlafqualität. Wir bedauern, dass wir Ihren Ansprüchen nicht gerecht werden konnten. Mit freundlichen Grüßen Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$177 - $294 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel berlin
FORMERLY KNOWN AS
Grand Hotel Esplanade Berlin
LOCATION
GermanyBerlinTiergarten / Mitte (Borough)
NUMBER OF ROOMS
394
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Frequently Asked Questions about Sheraton Berlin Grand Hotel Esplanade
Which popular attractions are close to Sheraton Berlin Grand Hotel Esplanade?
Nearby attractions include The Nordic Embassies (0.3 miles), The Unique Bar Berlin (0.01 miles), and Ehrenmal der Bundeswehr (0.2 miles).
What are some of the property amenities at Sheraton Berlin Grand Hotel Esplanade?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
Which room amenities are available at Sheraton Berlin Grand Hotel Esplanade?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Berlin Grand Hotel Esplanade?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Sheraton Berlin Grand Hotel Esplanade?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Berlin Grand Hotel Esplanade?
Conveniently located restaurants include Cafe Einstein Stammhaus, Ristorante Tra Di Noi, and Il Valentino.
Are there opportunities to exercise at Sheraton Berlin Grand Hotel Esplanade?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Sheraton Berlin Grand Hotel Esplanade?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Berlin Grand Hotel Esplanade?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Berlin Grand Hotel Esplanade offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Sheraton Berlin Grand Hotel Esplanade?
Many travelers enjoy visiting Memorial of the Berlin Wall (2.5 miles), East Side Gallery (3.6 miles), and Gleis 17, Grunewald (3.7 miles).