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Grand Hyatt Berlin

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Traveler (1568)
Room & Suite (752)
Videos (3)
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About

#21 of 602 hotels in Berlin
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.2
2023 Travelers' Choice Best of the Best
At Grand Hyatt Berlin at Potsdamer Platz, exciting city life meets a relaxing retreat in the heart of Berlin, within walking distance of Brandenburg Gate, government district and other sights. Enjoy elegant rooms and suites and discover art and design all over the hotel. Special highlights include the luxurious rooftop spa Club Olympus Spa & Fitness with views over Berlin and the renowned VOX Restaurant with Asian-inspired cuisine and authentic sushi.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Babysitting
Valet parking
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Heated pool
Plunge pool
Fitness / spa locker rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Wine / champagne
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Air purifier
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
City View
Luxury
Languages Spoken
English, French, Russian, Spanish and 4 more
Hotel links
Special Price:15% Osterferien-Angebot | Easter Holiday Offer

Location

Marlene-Dietrich-Platz 2, 10785 Berlin Germany
Name/address in local language
Grand Hyatt Berlin
4.5
4.5 of 5 bubbles4,528 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Grand Hyatt Berlin earns rave reviews for its cleanliness, with guests consistently noting its spotless rooms and well-maintained environment. The spacious and modern rooms are appreciated by many, although some have mentioned minor noise issues. While opinions on value vary, with recent remarks suggesting a higher price point, the professional service at the hotel garners high praise for its attentiveness and helpfulness. The hotel's prime location is also a hit among travelers, providing easy access to local attractions and transport. Additionally, the hotel's atmosphere and amenities, including a luxurious spa and well-equipped gym, contribute to a satisfying guest experience.
Location
Convenient
Atmosphere
Stylish
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Outstanding
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4,528Reviews59Q+A100Room tips
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Jeff K wrote a review Jan 2024
Pittsburgh, Pennsylvania2021 contributions3349 helpful votes
My wife and I stayed here for four nights over the holidays. It is an excellent hotel with superb service. We stayed in a King room with a city view. The room was comfortable and nicely appointed. Plenty of storage space. The bathroom was modern and spacious. There were 8-9 English tv channels available. One minor issue with the room - the light controls are confusing. We never did figure out how to turn the bathroom lights on without also turning on the hallway light. This proved very inconvenient at night. Housekeeping did very good job of cleaning and replacing items. It was surprising, though, that they did not have turn-down service. An excellent breakfast was included in our room rate. The cold dishes on the buffet were extremely varied and excellent
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Jan 3, 2024
Dear JMK-Pittsburgh, Thank you for your thorough and positive review of your recent stay with us! We are thrilled to learn that you and your wife enjoyed the comfort of our King room with a city view and had an overall delightful experience during the holidays. Your feedback on the light controls in the room is duly noted, and we apologize for any inconvenience caused. Should you choose to stay with us again, our team is available around the clock to assist, and we encourage you to reach out for any assistance needed, including navigating the light controls. We are glad you appreciated the excellent breakfast, the service, and the professionalism of our front desk. Regarding the turn-down service, we do offer a complimentary service, and we regret that this information did not reach you. For future stays, please feel free to request the turn-down service, and we'll ensure it's arranged to enhance your comfort. We sincerely value your feedback, and it's wonderful to hear that you loved your overall stay. We look forward to the pleasure of hosting you and your wife again, and if there's anything else you'd like to address or inquire about, our team is always at your service. Warm regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sary L wrote a review Dec 2023
53 contributions
One of the best hotels I stayed in, around the world. Yes, not the cheapest it's on the expensive side but I could feel how every cent was put back to my service. The room was amazing, like come on a small TV screen pointing to the shower room. Great staff always trying to help even with the wirdest asks. And a very small thing that makes the room like its your on for the duration you're there; no odor! no fabriz or "special" smells, just clean. This hotel schools in not showing how hard they work ... Cos'e nothing is perfect three kinks (didn't effect the score): 1. don't ever send people to the supermarket to buy sim cards ther are impossible to set even for you guys. 2. please heat up the jacuzzi a little bit more. 3. check the staind steel around the shower heads it's
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Jan 3, 2024
Dear SaryL2, Thank you for taking the time to share your wonderful experience with us! We are truly honored to be considered one of the best hotels you've stayed in worldwide. We are thrilled to hear that every cent invested was reflected in the quality of service you received. It's heartening to know that you enjoyed the thoughtful details in the room, including the small TV screen pointing to the shower room. We are grateful for your compliments on our staff's helpfulness and their willingness to assist even with unique requests. Your observation about the cleanliness and the absence of overpowering scents in the room is duly noted. We also appreciate your constructive feedback, and while the three mentioned aspects didn't affect your overall score, we take your suggestions seriously. Thank you for choosing us, and we look forward to the opportunity to welcome you back and provide an even more exceptional experience in the future. Warm regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gabriel Cohen wrote a review Dec 2023
Antwerp, Belgium10 contributions4 helpful votes
This famous chain of superior hotels needs no introduction. You get what you pay for. An absolute class with all thumbs up. Location, rooms, food, service. Breakfast was better than expected actually. The concierge is there only for your needs and requirements. When in Berlin, this is the place to stay! Bravo!
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Jan 3, 2024
Dear G3648NZgabrielc, Thank you for your outstanding review! We are thrilled to hear that you had a fantastic experience at Grand Hyatt Berlin. Your appreciation for our location, rooms, food, and service is truly gratifying. We're delighted to know that the breakfast exceeded your expectations, and our concierge was able to cater to your needs. It's wonderful to be recognized as the place to stay in Berlin, and we are grateful for your recommendation. We look forward to welcoming you back on your next visit to Berlin. Warm regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sara Kaufmann wrote a review Dec 2023
Oslo, Norway40 contributions17 helpful votes
A great hotel, wonderful employees and food. If i go to berlin again i am definitely staying at this hotel again! Loved it there. My room was very pretty and the employees were really nice and helpful all the time. The whole hotel was really pretty. I really enjoyed my vacation!
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Jan 3, 2024
Dear sarahkaufmann1, Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you had a great time at our hotel, enjoyed the delicious food, and found our team to be wonderful. It's heartening to know that you had a positive interaction with our team, and we appreciate your kind words about the aesthetics of the entire hotel. We would be thrilled to welcome you back when you visit Berlin again. Your feedback is truly appreciated, and we are dedicated to providing exceptional experiences for our guests. Safe travels, and we look forward to the pleasure of hosting you again in the future! Warm regards Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Harry & Zoe Baker wrote a review Dec 2023
7 contributions
Very noisy and disturbed sleep, we could clearly hear full conversations from the neighbouring room which woke us up on more than one occasion. Room dusty in places on arrival otherwise clean. Housekeeping did a good job daily. Sadly we encountered accounting issues which were not resolved within a timely manner and had a negative impact on the rest of our trip in Germany. On a positive note, the breakfast was exceptional.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Dec 20, 2023
Dear Baker0511, Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you experienced during your stay, and we deeply regret any inconvenience caused. We are truly sorry to hear about the noise disturbances from the neighboring room. Providing a peaceful and comfortable environment is of utmost importance to us, and we understand the impact this had on your sleep. Rest assured, we will be addressing this matter with our team to implement measures that prevent such occurrences in the future. Your comments about the room cleanliness have also been duly noted. While we are pleased to hear that our housekeeping team maintained a good standard during your stay, we will investigate and rectify any areas that may have been overlooked upon your arrival. It is disheartening to learn about the accounting issues you faced, and we apologize for any inconvenience this may have caused during your trip in Germany. We take this matter seriously and will be reviewing our procedures to ensure timely resolutions in the future. On a brighter note, we are delighted that you enjoyed our exceptional breakfast. We appreciate your positive feedback in this regard. We sincerely value your input, and we would be grateful for the opportunity to regain your trust during any future visits. Please feel free to reach out directly if there's anything more we can do to address your concerns. Wishing you pleasant travels and a joyful holiday season. Kind regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Evington wrote a review Dec 2023
London, United Kingdom123 contributions71 helpful votes
Great hotel. Almost the optimum location for exploring Berlin. Large modern hotel. Rooms are very nice. Quiet - no street noise. Fabulous spa, pool and gym. I would stay here again. I didn’t try the food. The bar was busy on Friday and Saturday.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Dec 18, 2023
Dear Evington, Thank you for sharing your positive experience with us. We appreciate your kind words and are pleased to hear that you found our hotel to be a great place to stay. It's wonderful to know that you enjoyed the optimum location for exploring Berlin and that our large modern rooms, along with the tranquil atmosphere free from street noise, contributed to a comfortable stay. Our team is delighted that you had a positive experience with our spa, pool, and gym facilities. While you didn't get the chance to try our food, we hope to have the opportunity to impress you with our culinary offerings during a future stay. It's also great to hear that the bar provided a lively atmosphere on Friday and Saturday. Thank you once again for choosing to stay with us. We look forward to the pleasure of welcoming you back and providing another positive experience. Best regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gandhiweebs wrote a review Dec 2023
Oxford, United Kingdom1 contribution
We were greeted by very friendly staff, and the rooms were clean and super quiet. Amazing Spa area, including a pool overlooking the city! Best part is the hotel’s location, being only a 5 minute walk from Brandenburg Gate.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Dec 18, 2023
Dear gandhiweebs, Thank you for sharing your positive experience with us. We are thrilled that you had a friendly welcome and enjoyed clean and quiet room as well as our spa with breathtaking views over Berlin. My team and I are also delighted that our central location contributed to your overall satisfaction. Looking forward to welcoming you back. Best regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kreammer wrote a review Dec 2023
Melbourne5 contributions
We come to Berlin on a regular basis, tried out various hotels but always decided to come back to the Hyatt. Excellent service, good selection of restaurants and the fabulous pool on the rooftop are the main reasons to choose the Grand Hyatt over other hotels.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Dec 12, 2023
Dear Kreammer, Thank you for taking the time to share your positive feedback. We appreciate your loyalty and are delighted to hear that you consistently choose the Grand Hyatt Berlin during your visits to the city. It's wonderful to know that our excellent service, diverse selection of restaurants, and the fabulous rooftop pool contribute to making your stay enjoyable. We strive to provide a memorable experience for our guests, and your continued preference is a testament to our efforts. We look forward to welcoming you back on your future visits to Berlin. Warm regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JAHLUV wrote a review Dec 2023
New York City, New York26 contributions2 helpful votes
I stayed at this hotel in June 2018 and absolutely loved it. The room was incredibly nice and beautiful, the pool was warm, and the view was stunning. The beds were comfortable, and back then, we paid a very fair price that added to the overall enjoyment of our stay – you know that feeling of getting a good deal. However, looking at the current prices, it seems quite expensive and somewhat unattainable, like everything else in the world. I would recommend skipping breakfast as it wasn't particularly good.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Dec 12, 2023
Dear jahluv2, Thank you for taking the time to share your feedback from your stay in June 2018. We're delighted to hear that you loved your experience at our hotel, from the incredibly nice and beautiful room to the warm pool and stunning view. We appreciate your compliments on the comfortable beds and the value you felt you received for the price you paid. We take note of your comments about breakfast, and we apologize if it did not meet your expectations during your visit. Your feedback is valuable as we continuously strive to improve and enhance our offerings. We understand your concerns about the current prices, and we appreciate your understanding of the evolving nature of the hospitality industry. If you have any specific suggestions or if there's anything else you'd like to share, please feel free to let us know. We hope to have the pleasure of welcoming you back in the near future. If there's anything we can assist you with, please don't hesitate to reach out. Warm regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Naghi N wrote a review Dec 2023
London, United Kingdom9 contributions3 helpful votes
I was double charged: first when I checked in, the amount was blocked in my account; when it came to check out I was told that the POS terminal doesn't work and they asked if I could pay again and they will release the initial amount. I shouldn't have believed them. A month has gone by and the amount has not been released. Don't fall in the same trap. Other than that hotel wasn't too bad.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Dec 12, 2023
Dear naghin2019, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused by the double charging issue. This is certainly not the level of service we strive to provide, and we appreciate your understanding. We are investigating the situation and working to resolve the issue promptly. Please be assured that we take such matters seriously and will take the necessary steps to prevent similar incidents in the future. If you could provide us with your reservation details, we will expedite the resolution process. Your satisfaction is of utmost importance to us, and we want to ensure that this matter is resolved to your complete satisfaction. Once again, we apologize for any frustration this may have caused, and we appreciate your patience as we work to address the issue. Best regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$205 - $301 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt berlin hotel berlin, berlin grand hyatt, hyatt berlin, berlin hyatt
LOCATION
GermanyBerlinTiergarten / Mitte (Borough)
NUMBER OF ROOMS
342
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GRAND HYATT BERLIN - Updated 2024 Prices & Hotel Reviews (Germany)