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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 638 hotels in Berlin
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Grand Hyatt Berlin is located in the heart of Berlin, with Brandenburg Gate, the promenade “Unter den Linden”, the government district, the Holocaust Memorial and Tiergarten Park all within a few minutes’ walk of the hotel. Turn your stay into a stunning memory and conclude your day with a visit to the impressive spa with a rooftop terrace where you can enjoy breathtaking views over Berlin. All guestrooms and suites have a sleek design with warm fixtures, spacious marble bathrooms and luxury amenities. The dining experiences are as multicultural as the capital itself. Vox Restaurant offers a fine dining experience with influences from Asian cuisine as well as authentic sushi. Lean back in the homely chairs of the Vox bar and enjoy a selection of more than 150 whiskies and a cigar lounge. For casual meetings and Italian cuisine, take a seat at the open fire place at Tizian Restaurant. The urban Jamboree bar offers creative cocktails and a living room atmosphere, inspired by the spirit of the 80s as.
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Room & Suite (633)633
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Babysitting
Paid private parking on-site
Wifi
Hot tub
Rooftop pool
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Steam room
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Hair dryer
Safe
VIP room facilities
Laptop safe
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Luxury
Languages Spoken
English, French, Russian, Spanish and 4 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
70Restaurantswithin 0.3 miles
48Attractionswithin 0.3 miles
Contact
Marlene-Dietrich-Platz 2, 10785 Berlin Germany
Name/address in local language
Getting there
Potsdamer PlatzBerlin S-Bahn4 min
Potsdamer PlatzBerlin U-Bahn6 min
Rental CarsSee rental cars from $16/day
3,962Reviews55Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
Hotel's Favorite
Just stayed at the Grand Hyatt Berlin for 4 nights and had a lovely stay. The hotel is in a great location, in the heart of Berlin and a good distance from things to see and do. Comfy beds, clean rooms and great facilities. The pool area is lovely for relaxation and the staff are doing their best to keep everyone safe. Great levels of cleaning and limiting numbers to minimise overcrowding. Breakfast was delicious with lots of choice and procedures in place to keep everyone safe. The service was fantastic and nothing was too much. Thank you for a lovely stay and taking good care of us.
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Oct 27, 2020
Dear Daniel, thank you so much for your last stay at Grand Hyatt Berlin. I am happy that you liked the location of the hotel and I hope you enjoyed all the interesting places in the capital of Germany. I also glad that the comfort of the bed could contribute to a restful sleep and that you took the time to relax at Club Olympus Spa. Furthermore, I was delighted to read that the quality of the breakfast met your needs and that the service of the team was to your entire satisfaction. We can´t wait for your return and it would be our pleasure to welcome you back soon. Please do not hesitate to contact us at any time for questions or wishes. With kind regards, Jan Peter van der Ree General Manager
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With this review I would like to say thank you and show my gratitude and appreciation to the team at Grand Hyatt Berlin, who made my event such a memorable experience. All my guests can't stop talking about it - so good! We had some difficulties on our way due to pandemic and fast changing regulations, however we have managed to organise everything in line with health & safety measures and rules, the event took place and was fantastic. This would not be possible without the help of Stefan Press. He is top professional, solution oriented and a great personality. He is the perfect example of outstanding customer service in the hospitality and events industry. A special thank you to Charlotte Van Dishoeck for organizing every small detail with us and for her kindness and patience during such uncertain times. She is a hardworking and dedicated person, she helped us in every step of the way. I am very lucky to have Charlotte as my contact for the wedding. Thank you ! A huge thank you to the F&B team, Chef and kitchen team . Food was FANTASTIC! Service during the event - impeccable. Wedding cake - an artwork. I was worried that I would not be able to satisfy all the taste preferences of my guests, however, they loved the food and selection. This is a rare thing when nobody complains about the food :) Danke! Rooms are spacious and luxurious, modern contemporary design and super fluffy pillows. Great sleep. Spa on the top floor is luxurious and clean, very nice whirlpool and massage to die for. Thank you Grand Hyatt Berlin for having us. Sincerely, Nadia & Dennis…
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Date of stay: October 2020
Value
Rooms
Service
Room Tip: get Hyatt loyalty card and ask for an upgrade
See more room tips
1 Helpful vote
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Oct 21, 2020
Dear Nadia and Dennis, thank you so much for having chosen to stay at Grand Hyatt Berlin during such a special occasion and also for having taken the time to share this great review with us. I am happy that you and your guests felt so comfortable at our house and that everything was to your entire satisfaction. It would be my pleasure to share your compliments with Stefan, Charlotte and the F&B Team and I know they will be thankful for your appreciation. I am also glad that you felt comfortable in your room and that the comfort of the bed could contribute to a restful sleep. Further, I am happy that you relaxed at Club Olympus Spa and Fitness and that you also tried a massage. It is a big compliment for the whole team to know you as a happy guest and especially in such hard times like this, your words are a big motivation for all of us. We can´t wait for your return and please do not hesitate to contact us at any time for any questions or wishes. Kind regards, Jan Peter van der Ree General Manager
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+1
Arrived to a very warm welcome and thanked for my loyalty, all new COVID procedures explained including booking slots for usage of the pool, this was further backed up with a letter which had QR codes with menus for all mealtimes. (This had also been emailed to me ahead of the trip too!) Room was spacious, had lots of storage, bed was a bit soft for us but still slept reasonably well. Nice quiet room. All my preferences had been honoured as a World of Hyatt Member too. Sumptuous robe and slippers available and luxury toiletries. My only criticism of the room was the tiny safe, if like us you travel with laptops, iPads and other valuables the safe was far too small. Location is great, 30 mins drive from Tegel Airport and a great base to be in to walk around the city and see all the attractions. Concierge service was great, as pescatarian diners we wanted to make sure we had some where to eat with a choice- Sven (the concierge) booked us into an amazing restaurant called Spindler which as tourists we would never had thought to venture to as it was 15 min drive from our location in a none touristy area and was perfect for us- it was a fantastic recommendation, we loved it! Breakfast was a mixed bag, on the first day we used the main restaurant- had a cooked option and some continental pieces from the served buffet, the second day we got up a bit later and used the smaller lounge area- the continental choice wasn’t as good as the main restaurant so was limited to what we could have and the cooked option was served luke warm. We booked a 30 minute slot for use of the pool in line with COVID guide lines for the hotel. Unfortunately, when we got to the pool reception our booking had not been made by the person we spoke to at the front desk who had confirmed our booking- however, we were lucky as there was a spot for us. The rooftop pool and jacuzzi is lovely and worth visiting, it’s quite small so was surprised that 10 people were allowed for each 30 min session, however the views were spectacular. On the second night we decided to eat at the hotel, we hadn’t booked, consequently we were turned away- at no point had we been advised to book as the restaurant gets busy. Undeterred we decided to have room service (the room service menu was almost identical to the restaurant so we didn’t mind) trying to order was a bit of a nightmare the person we spoke to kept getting the order wrong so this process took longer than anticipated, he advised up to an hour wait because of how busy they were. However, the food turned up within 30 mins and was delivered as close to contactless as possible, it was absolutely delicious- some of the best room service food I have had! We used the restaurant for lunch on our last day before we left, service was slow but food was delicious- unfortunately my Hyatt points for this meal have not been credited as of yet which is disappointing (we had checked out but were still able to provide my membership number for the points) Would like to thank Florian who checked us out, as he was able to help us get some travel documentation printed out (which wasn’t straight forward) it took a few attempts but he came up with solutions to resolve the issue. Overall we enjoyed our stay and recognise we probably weren’t seeing the hotel at its best due to COVID restrictions. …
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Date of stay: October 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Oct 14, 2020
Dear LuxuryTravelHopper, I want to take the chance to thank you for your last visit and also for having taken the time to write this detailed review. I am happy to read that you felt comfortable in your room and that the facilities met your needs. Of course, I also read your remark regarding the size of the safe and I will take your advice to heart. Furthermore, it is great that the location of the hotel was to your entire satisfaction and I hope you visited a lot of interesting places in Berlin, that you enjoyed. I was also delighted to read that our concierge team gave you great insider advice and that you enjoyed the experience at the recommended restaurant. Further, I am happy that the quality of the breakfast made you happy but I regret that you did not enjoy the same quality at all days. Please accept my sincere apologies for this inconveniences. This should not have happened. Also, I really regret that something went wrong with your reservation at Club Olympus Spa & Fitness. This does not reflect the high standard that we always try to thrive. The more I am glad that you were able to relax at our Spa despite the circumstances and I hope you enjoyed your time off. It is also a pity that you didn´t get the chance to enjoy your dinner at Vox Restaurant due to the many reservations and that the team didn´t inform you about it before. Thank you for using our room service instead and it is great to read that at the end you enjoyed your in-room dinner at the fullest. It would be my pleasure to share your feedback with Florian and I am sure he will be thankful for your compliment. My team and I hope that we could contribute to a memorable time in Berlin despite some inconveniences. We can´t wait for your return in the near future and to make it better next time. Please do not hesitate to contact us at any time for questions, wishes or preferences that could make your next stay even more pleasant. With kind regards, Jan Peter van der Ree General Manager
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Highly recommend a stay in the Hyatt Berlin. Wonderfully helpful staff. Great facilities. Beautiful Spa. Spacious and well furnished rooms. Delicious breakfast. Simply prefect stay throughout. Exellent.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Sep 30, 2020
Dear skyb20202020, I sincerely thank you for having chosen to stay with us. It is great that the service of the team met your needs and that you took the time to relax at Club Olympus Spa & Fitness. I am also happy that you felt comfortable in your room and that the quality of the breakfast was to your entire satisfaction. I am very thankful for your recommendation and it is delight to learn that you enjoyed your overall time in Berlin at our hotel. My team and I can´t wait for your return and should you have any questions or wishes, please do not hesitate to contact us at any time. Kind regards, Jan Peter van der Ree General Manager
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We booked 2 Grand Club rooms for our stay for a break in Berlin which we are enjoying at present. The hotel is splendid and we found it to be handling COVID-19 regulations perfectly. The swimming pool and spa are open but limited to a certain amount of people at a time, therefore you have to book your slot if you want to enjoy the facilities. There is an outdoor sun terrace which is also very nice but could do with a few more shades just now. Having Grand Club facilities is excellent value for as there is a short time in the afternoon where you can enjoy coffee and cake and in the evening there is cocktail hour from 6-8pm where a chef cooks mall snacks and you can enjoy a wine or beer. Breakfast is served in Vox restaurant which has great choices with all the staff doing so well to serve you in such difficult circumstances The highlight of our stay has been the staff in the Grand Club. Cordelia, the delightful lady in charge, as well as Marie, Antonie and the rest of the staff have served with great professionalism every evening looking after our needs all extremely well. Thank you girls👌 Our rooms were perfect with everything required for our stay. Housekeeping is every 3 days but it can be requested at intervals of your choice. The rooms were cleaned to an exemplary standard with delightful toiletries and amenities including free bottled water. The hotel is in the centre of the city with great transport options all around. All in all we have found The Grand Hyatt to be perfect in every way, location, rooms are great and the staff are the ones who have made our stay fantastic so far in such difficult times. Thanks …
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Sep 22, 2020
Dear stuart1895, I would not miss the chance to thank you for your last stay as well as for your kind words here on TripAdvisor. It is great to read that you enjoyed your overall time with us. I am happy that you took the chance to visit our Grand Club and I am so glad to read that the service of the team was able to make you feel comfortable. It would be my pleasure to share your compliments with Cordelia, Marie and Antonie. They will be thankful for your words. It is also great to learn that you took the time to relax at Club Olympus and that the cleanliness in your room met your needs and expectations. My team and I are happy that we could contribute to a GRAND time in Berlin and we can not wait for your return. Please do not hesitate to contact us at any time should you have any questions or wishes. With GRAND regards, Jan Peter van der Ree General Manager
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PRICE RANGE
$194 - $276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt berlin hotel berlin, berlin grand hyatt, hyatt berlin, berlin hyatt
LOCATION
GermanyBerlinTiergarten / Mitte (Borough)
NUMBER OF ROOMS
342
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Claim Your Listing Frequently Asked Questions about Grand Hyatt Berlin
Which popular attractions are close to Grand Hyatt Berlin?
Nearby attractions include Berliner Philharmonie (0.2 miles), Gemaldegalerie (0.3 miles), and Deutsche Kinemathek - Museum fuer Film und Fernsehen (0.10 miles).
What are some of the property amenities at Grand Hyatt Berlin?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Berlin?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Berlin?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hyatt Berlin?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Grand Hyatt Berlin?
Conveniently located restaurants include Restaurant Facil, Caffe e Gelato GmbH & Co. KG, and Golvet.
Are there opportunities to exercise at Grand Hyatt Berlin?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Berlin have an airport shuttle?
Yes, Grand Hyatt Berlin offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Berlin?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hyatt Berlin?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hyatt Berlin offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.