Sometimes things don't go as expected. It is how you deal with them that defines you. The air con in our room wouldn't cool the room. The team at the Grand Hyatt Berlin couldn't do enough to look after us. They moved us seamlessly and made our stay an unforgettable experience. That is what focusing on the customer experience is all about. To Christian and the team bravo!!
Just stayed at the Grand Hyatt Berlin for 4 nights and had a lovely stay. The hotel is in a great location, in the heart of Berlin and a good distance from things to see and do. Comfy beds, clean rooms and great facilities. The pool area is lovely for relaxation and the staff are doing their best to keep everyone safe. Great levels of cleaning and limiting numbers to minimise overcrowding. Breakfast was delicious with lots of choice and procedures in place to keep everyone safe. The service was fantastic and nothing was too much. Thank you for a lovely stay and taking good care of us.
Stop looking for other hotels. This place ticked every box. People, service, food, facilities, rooms; perfect. Could not fault anything during our stay. I hope every hyatt is at this standard. For company training, visit the grand hyatt berlin and see how it should be done.
The property is located a short walking distance either thru the Tiergarten Park from the train station, or just from Potsdam Platz. Fantastic location to explore Berlin with family, very good breakfast as well! The staff are friendly and knowledgeable, very responsive to assist. Beds are a good size and bedding is quite comfortable. Highly recommended
heg was traveling on business, and had the opportunity to bring my family, so I did. it was a nice hotel, we had booked the Daimler suite, but got the president suite instead due to challenges with the Daimler suite's hygiene. It was fantastic, but a minor barrier was that there was no extra bed, so I unfortunately slept on the sofa, while my 3 children and wife shared the king size bed. another thing that could have been nice for the trip was that unfortunately they didn't have any selection of halal food. All in all, a lovely hotel, and with small tweaks it would be perfect. Super nice staff, and very nice car park employees.
A great stay with minor comments If you want to stay in walk distance to “must see” attractions and experience a professional hotel personal, visit the Grand Hyatt, Berlin. Especially, the concierge was knowledge and followed up during our stay to ensure that we enjoyed our stay. The rooms are spacy, clean and the overall feeling was cosmopolitan and luxurious. The Gym is clean and well equipped, the pool can be very overcrowded with noisy small children’s families. But the entire SPA area is clean and with nice relaxation areas and opportunities for treatments. The hotel was located close to several restaurants, and I would recommend exploring those. The VOX restaurant served a diverse and good breakfast, but the evening menu was overpriced vs. the food quality. We where disappointed. Its not the last time, I will choice Hyatt when travelling. Best regards, Gina …
Nice property, quiet, very low energy accommodation. The room service selection, quality and price of food is absolutely terrible! The Vox restaurant for breakfast is ridiculous, 42.00 Euros for left over morsels of scrambled eggs a hard roll and herbal tea! I found this absolutely ridiculous. Mind you if this was good I would not have mentioned it but even 42.00 Euros for a fantastic breakfast is crazy high!
I have stayed at several Hyatt properties over the years, and the customer service at this property was exceptional. The hotel is conveniently located to grocery, restaurants, and the subway system. I will definitely visit again.
Very well situated hotel close to PostDanmark Platz and Brandenburg Tor. Nice and clean rooms that have all the facilities you need. Best beds on our 2 weeks roundtrip in Germany. Easy check-in and out Breakfast buffe outstanding has everything you like in High Quality And not to forgotten very Nice, smiling and and serviceminded staff at hotel everyone of Them
Hyatt as first choice always a good choice. Hyatt Berlin at excellent location with excellent staff. We were at Grand Hyatt Berlin not the first time and will always come back. Even if you check in only on points you are welcomed as customer of first choice.