Grand Hyatt Berlin
Marlene-Dietrich-Platz 2, 10785 Berlin Germany
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Avg. $295 /night, 2/18 - 2/19
$662
per night
$421
per night
$179
per night
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About
#19 of 602 hotels in Berlin
Location
4.7
Rooms
4.7
Value
4.2
Cleanliness
4.8
Service
4.6
Sleep Quality
4.7
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
At Grand Hyatt Berlin at Potsdamer Platz, exciting city life meets a relaxing retreat in the heart of Berlin, within walking distance of Brandenburg Gate, government district and other sights. Enjoy elegant rooms and suites and discover art and design all over the hotel. Special highlights include the luxurious rooftop spa Club Olympus Spa & Fitness with views over Berlin and the renowned VOX Restaurant with Asian-inspired cuisine and authentic sushi.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Babysitting
Highchairs available
Valet parking
Paid private parking on-site
Wifi
Fitness / spa locker rooms
Personal trainer
Sauna
Hot tub
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Heated pool
Plunge pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Wine / champagne
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Air purifier
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Business
City View
Languages Spoken
English, French, Russian, Spanish and 4 more
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Berlin Brandenburg Airport
11.5 mi•
See all flights
Potsdamer Platz
4 min•Berlin S-Bahn
Potsdamer Platz
6 min•Berlin U-Bahn
Rental Cars
82 Restaurants
within 0.3 miles
Reviews
4.5
4,691 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Grand Hyatt Berlin offers a mix of experiences, with guests enjoying the spacious and luxurious rooms, despite issues with noise and temperature control. The staff is often lauded for their attentiveness, although some visitors faced challenges during busy times. The hotel's central location is a hit for its convenience to attractions and transit.
Modern amenities, including a well-equipped spa and pool, add to the appeal, even with some crowding reported. While the atmosphere is stylish and the premises are notably clean, some guests question the value for money, particularly concerning breakfast pricing.
Location
Central
Atmosphere
Stylish
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Well-appointed
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Detailed Reviews
The Grand Hyatt Berlin is very likely the best GH property in the entire brand - it felt more like a PH or Thompson than a GH.
The 1 King Bed with City View room was spacious, with a very large bathroom. The furnishings were a good blend of modern without being too minimalist, and had been well maintained. Housekeeping was a real plus of our stay, the regular service was very through, and they still do a nightly turndown service which we were impressed by given how many properties have given up on it.
The GH Club was one of the better clubs left in the Hyatt network, with good evening tea and snack hours including a few warm options and sushi. Breakfast in the club was smaller and continental style. On the flip side, the Vox breakfast was excellent, and surprisingly, room service was as well.
The property is well designed and maintained. There's a fantastic wellness area on the top floor of the hotel, that includes a pool, massive sundeck, sauna, steam room, and cold plunge pool. There's also a 24/7 gym.
The one caveat with this hotel, is that the wellness area seems to be run by a separate spa company, and the service there was significantly worse than in the hotel itself. For those who didn't "look" spa-type (e.g., younger couples, families), we saw a noticeable, negative difference in the service provided.
Service in the hotel itself was strong. It's not very personal, but extremely professional and they were quick to help with any requests or questions. The Hyatt Has It app feature works well at the hotel, and they're quick to respond to it.
The location is walkable to many attractions, and the Potsdamer Platz metro station is a <5 minute walk.
Overall, this was a fantastic stay in a great location. Grand Hyatt seems to have the most variance in quality of hotel across all of Hyatt, and this one was a real gem.
The 1 King Bed with City View room was spacious, with a very large bathroom. The furnishings were a good blend of modern without being too minimalist, and had been well maintained. Housekeeping was a real plus of our stay, the regular service was very through, and they still do a nightly turndown service which we were impressed by given how many properties have given up on it.
The GH Club was one of the better clubs left in the Hyatt network, with good evening tea and snack hours including a few warm options and sushi. Breakfast in the club was smaller and continental style. On the flip side, the Vox breakfast was excellent, and surprisingly, room service was as well.
The property is well designed and maintained. There's a fantastic wellness area on the top floor of the hotel, that includes a pool, massive sundeck, sauna, steam room, and cold plunge pool. There's also a 24/7 gym.
The one caveat with this hotel, is that the wellness area seems to be run by a separate spa company, and the service there was significantly worse than in the hotel itself. For those who didn't "look" spa-type (e.g., younger couples, families), we saw a noticeable, negative difference in the service provided.
Service in the hotel itself was strong. It's not very personal, but extremely professional and they were quick to help with any requests or questions. The Hyatt Has It app feature works well at the hotel, and they're quick to respond to it.
The location is walkable to many attractions, and the Potsdamer Platz metro station is a <5 minute walk.
Overall, this was a fantastic stay in a great location. Grand Hyatt seems to have the most variance in quality of hotel across all of Hyatt, and this one was a real gem.
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Date of stay: August 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Wellness area gets busiest in the late afternoons
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vedran Hasandic, Marketing at Grand Hyatt Berlin
Responded Aug 22, 2024
Dear bostonflier, Thank you for your thoughtful review of the Grand Hyatt Berlin. We’re thrilled to hear that you found our property to be among the best in the Grand Hyatt brand and that you enjoyed the spacious room, amenities, and high level of service. We appreciate your feedback regarding the wellness area and will address the service issues with the spa team to ensure a more consistent experience for all our guests. We’re pleased to know that you were satisfied with the GH Club and room service. Thank you for recognizing our location and facilities. We look forward to welcoming you back and hope your next stay will be equally outstanding. Best regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After a long time, but only for two nights I stayed here last spring,the time it takes to see some people. Between 2017 and 2020 , i have stayed four times at the Grand Hyatt Berlin, always in January so I also had lower prices (i am editing an old review because of my last and recent visit). As i come from a poor area of Afghanistan i am always impressed by the high level hotels service. I stayed for about ten days every times at the Grand Hyatt berlin for business reasons and my working conditions were tiring as I had to roam the boundless city for 10 hours a day in the middle of winter. I will start by saying that the location is good, close to many restaurants, tourist attractions and the subway station, i also saw a nice swimming pool; the room was lovely, great decor, impeccably clean, a big tv and a nice shower but above all the room was quiet, as I returned every night to the hotel tired and cold, the best part of the room was the comfortable and warm bed, The kind i love to rest into after a long day of work; The big duvet was very fluffy and thick which I totally appreciated, the white and luxurious duvet is my favorite type of bedding of any other hotel i've stayed at,
therefore I can guarantee that the quality of rest, especially for business travellers, is impeccable, while in other hotels in Europe the rooms were sometimes noisy, or the curtains were small and the sun disturbed . the breakfast was much better than expected, it was abundant and with excellent coffee with lot of varieties, I was asked if I would like breakfast in my room but I declined. As far as the staff is concerned, I have had practically no contact with the employees so I cannot express myself. I also find the decor of the room pleasant, moreover I happened to have dinner after work in the restaurant and the food was excellent, then during the 2 days of the last stay when I had not gone to Germany for work I visited numerous attractions nearby at the hotel. so I can safely express a positive opinion about the Grand Hyatt Berlin and if I have other business trips I will definitely come back
therefore I can guarantee that the quality of rest, especially for business travellers, is impeccable, while in other hotels in Europe the rooms were sometimes noisy, or the curtains were small and the sun disturbed . the breakfast was much better than expected, it was abundant and with excellent coffee with lot of varieties, I was asked if I would like breakfast in my room but I declined. As far as the staff is concerned, I have had practically no contact with the employees so I cannot express myself. I also find the decor of the room pleasant, moreover I happened to have dinner after work in the restaurant and the food was excellent, then during the 2 days of the last stay when I had not gone to Germany for work I visited numerous attractions nearby at the hotel. so I can safely express a positive opinion about the Grand Hyatt Berlin and if I have other business trips I will definitely come back
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Date of stay: April 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Sep 3, 2023
Dear RashadHamidullah23, Thank you for sharing your detailed and thoughtful review of your recent stay with us at the Grand Hyatt Berlin. We truly appreciate your loyalty as a returning guest and your kind words about your experiences at our hotel. We understand that your business trips can be tiring, and we're delighted to hear that our hotel provided you with a comfortable and restful sanctuary. We take pride in offering a peaceful and well-appointed room, and it's wonderful to know that you found the bed and duvet to your liking. Our central location does indeed make it convenient to explore the city, and we're pleased that you enjoyed the proximity to restaurants, tourist attractions, and the subway station. It's great to hear that you also had the opportunity to experience our restaurant, and we're glad you found the food excellent. Your positive feedback about our breakfast and coffee choices is much appreciated, and we're pleased to have met or exceeded your expectations in these areas. We hope that your next business trip to Berlin brings you back to our hotel, and we will continue to strive for excellence in providing you with a comfortable and enjoyable stay. Safe travels, and we look forward to welcoming you again in the future. Warm regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The hotel was very nice. I liked that the rooms had a do not disturb and need cleaning buttons that would display outside the room. The shower and tub area were great. The bed was super comfortable. The room was too warm though so I had to keep the windows open to cool it down which meant I couldn’t use the black out curtains. The location was okay but I would have preferred to stay closer to the center.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Berlin, Owner at Grand Hyatt Berlin
Responded Oct 8, 2024
Dear Carraf, Thank you for your feedback! I am glad you enjoyed the room features and comfort. However, I am sorry to hear about the inconveniences regarding the room temperature. I will pass on your feedback to our Engineering team to take a prompt look at the AC. I hope you had a truly memorable time in the German capital! It would be our pleasure to welcome you back in the future. Kind regards Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our first trip to Berlin as a family was made special by Grand Hyatt Berlin. We arrived earlier than the check-in time so they offered a room to have us shower, freshen up and leave our luggages in, as well as club lounge access for snacks (loved the banana nectar beverage!), so we can enjoy the rest of the day. No other hotel has done that level of hospitality for our family before. The staff were very friendly as they responded to our email messages regarding inquiries about the area and as we checked in. When we arrived to our rooms, we were surprised to see a bottle of Champagne and fruits were on the table with a welcome message from the staff (we told them we were celebrating our anniversary). Such attention to detail!
The location was just a few steps away from the historic areas and if Uber was needed, it was such a smooth process as well. We had buffet breakfast and all of the food served were sumptuous. All the servers were very accommodating and they were always smiling, despite how busy it became. I wasn’t able to use the pool (under renovation then), sauna and steam room but would have enjoyed it if I did, I’m sure.
We truly enjoyed our stay at this property and we highly recommend it. We will book our stay here should we go back to Berlin again!
The location was just a few steps away from the historic areas and if Uber was needed, it was such a smooth process as well. We had buffet breakfast and all of the food served were sumptuous. All the servers were very accommodating and they were always smiling, despite how busy it became. I wasn’t able to use the pool (under renovation then), sauna and steam room but would have enjoyed it if I did, I’m sure.
We truly enjoyed our stay at this property and we highly recommend it. We will book our stay here should we go back to Berlin again!
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Date of stay: April 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded May 27, 2024
Dear clairedoll78, Thank you so much for your heartfelt review. We are delighted that your first family trip to Berlin was made special by your stay at the Grand Hyatt Berlin. It's wonderful to hear that our early check-in accommodations, including the use of a room to freshen up and access to the club lounge, added to your comfort and enjoyment. We are especially pleased to know that our hospitality stood out to you. Your kind words about our staff’s friendliness and responsiveness mean a lot to us. It was our pleasure to help celebrate your anniversary with a bottle of Champagne and fruits in your room. We're glad you found our location convenient for exploring the historic areas and appreciated the smooth process with Uber. It's great to hear you enjoyed the sumptuous buffet breakfast and that our servers were accommodating and cheerful. We regret that the pool was under renovation during your stay, but we hope you will have the opportunity to enjoy it, along with the sauna and steam room, on your next visit. Thank you for highly recommending us. We look forward to welcoming you and your family back to the Grand Hyatt Berlin on your next trip. Best regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
After my very personal and of course subjective experiences, one of the better, perhaps even the best hotels in Berlin.
While the rooms may not necessarily meet the standard of other five-star hotels in terms of their media or technical equipment (no electric curtains, no underfloor heating in the bathroom, no rain shower, a little slow internet, antiquated telephones), they are very clean, with high-quality marble bathrooms and, above all, extremely comfortable beds.
In addition to the excellent location, the extensive (albeit quite high-priced) breakfast and the generally convincing culinary offer, I would also like to highlight the universally meeting, even exceeding, service of the entire staff.
I would also like to thank Mr Panos once again for making life at least a little easier for us in a difficult situation.
While the rooms may not necessarily meet the standard of other five-star hotels in terms of their media or technical equipment (no electric curtains, no underfloor heating in the bathroom, no rain shower, a little slow internet, antiquated telephones), they are very clean, with high-quality marble bathrooms and, above all, extremely comfortable beds.
In addition to the excellent location, the extensive (albeit quite high-priced) breakfast and the generally convincing culinary offer, I would also like to highlight the universally meeting, even exceeding, service of the entire staff.
I would also like to thank Mr Panos once again for making life at least a little easier for us in a difficult situation.
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Review collected in partnership with Hyatt Hotels
Automatically translated
Date of stay: August 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was my second visit to the Grand Hyatt, the first was two years ago and it was a celebration. Unfortunately, I can't say the same this time, as the feel-good factor was disappointing on several levels. This is a subjective opinion (five stars are still deserved). When I arrived, I was greeted by an employee at the desk who had apparently lost his voice. Because I arrived early, I was refused an upgraded room. The room was clean, but had a broken mattress and the shower head hose was broken. When I reported this to the desk for information, I was immediately given a new room (this time the upgraded room with a view). Since my last stay had a view of Marlene Dietrich Platz, any view was second-class, but guess what, suddenly I had the wonderful choice of the Victory Column (which isn't so bad). Another disappointment was the breakfast buffet. The scrambled eggs were out here, normally employees should see guests asking questions, but here I was invisible, so there was only bacon and small sausages. On the other hand, the cocoa I ordered was on the table very quickly, faster than in some other hotels. The room was functional. You had to search for the mini bar. That way you got to know all the drawers. The slippers were neither too small nor too big, which was a highlight because they fit. Otherwise, the staff were very helpful and friendly. The currywurst at night (after a waiting time of almost 35 minutes) tasted more like a microwave meal. If it really was fresh, then it didn't meet my expectations (that's just how it is when you come from the Ruhr area). The spa area is an oasis of relaxation, even if the pool is not 1.30 m deep, as I was told, it was more like 1.60 m (for a bad swimmer, that was borderline, but what was borderline was that they also said that the water was the same depth at every corner, so I don't understand the bend in the middle of the pool). Despite that, everything was top notch and satisfactory. That is a subjective opinion. Why five stars anyway? Quite simply, the Grand Hyatt plays in a league where you have to feel comfortable. If you don't feel comfortable, it's not the hotel's fault. The "criticisms" do not justify deductions in stars, but are updated daily and could be different today or tomorrow.
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Review collected in partnership with Hyatt Hotels

Date of stay: June 2024Trip type: Traveled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here August 21st for three nights and had a fantastic experience. Location is excellent, just a minute's walk from the Postdamer Platz, 15 minutes walk from the Brandenburg gate, Checkpoint Charlie and in proximity to a large number of Berlin's other star attractions. Warm friendly welcome on arrival, with just the right amount of key information provided. Room felt luxurious and was of a very decent size for Berlin, with floor to ceiling window, separate rooms for shower, bathtub, toilet and sinks, as well as a walk in wardrobe with bathrobes and slippers. Bed was super-comfortable. Water, coffee maker selection of teas etc provided, all as you'd expect from a 5 star city hotel. Room was cleaned daily to a high standard. The entire hotel is spotlessly clean. Breakfast was excellent, with a large variety of high quality food/drinks, including delicious omelettes cooked to order. High end loose leaf teas also available which we appreciated. Service was excellent! We were really fortunate with the weather and appreciated the opportunity to eat outside on the terrace on two of our mornings there. We had lunch here on arrival, which was also of a very good standard. Upstairs lounge was also very good, a quiet, peaceful haven with good variety of food and drink, and friendly helpful staff. Special mention to Frau Cordelia who went above and beyond to look after us, especially on our departure day. Another highlight was the spa and rooftop pool with jacuzzi, as well as an outdoor terrace to lie out in the glorious sunshine overlooking the roofs of Berlin. We have fantastic memories from the Grand Hyatt Berlin and look forward to going back sometime in the future!
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Date of stay: August 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vedran Hasandic, Owner at Grand Hyatt Berlin
Responded Oct 4, 2024
Dear Guest, Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay, from our prime location to the luxurious accommodations and attentive service. It's great to know you appreciated the breakfast and the spa facilities, as well as Frau Cordelia's exceptional care. We look forward to welcoming you back for more memorable experiences at the Grand Hyatt Berlin! Kind Regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrayed in Grand Hyatt Berlin for 5 nights. Hotel provided us with a nice size room but unfortunately it didn’t have any view.
The bed was comfortable and housekeeping was very efficient. The bathroom was spacious and had a heated floor. The unit had a big closet and room for suitcases.
I used for booking my Hyatt points and we had a choice for breakfast in the restaurant or In club. The selection was very good with many options and good service. Sorry, I can’t remember all names who helped us but many thanks to all. We used a lounge for evening snacks and it was a nice atmosphere and good selection with impeccable service of Victoria and young men who always been extremely friendly and helpful in everything. The location of this hotel is very convenient and we could walk to many attractions or have a taxi right away .
I will recommend Grand Hyatt in Berlin to our friends and family.
The bed was comfortable and housekeeping was very efficient. The bathroom was spacious and had a heated floor. The unit had a big closet and room for suitcases.
I used for booking my Hyatt points and we had a choice for breakfast in the restaurant or In club. The selection was very good with many options and good service. Sorry, I can’t remember all names who helped us but many thanks to all. We used a lounge for evening snacks and it was a nice atmosphere and good selection with impeccable service of Victoria and young men who always been extremely friendly and helpful in everything. The location of this hotel is very convenient and we could walk to many attractions or have a taxi right away .
I will recommend Grand Hyatt in Berlin to our friends and family.
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Date of stay: November 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Berlin, Owner at Grand Hyatt Berlin
Responded Nov 25, 2024
Dear Elena, Thank you for sharing your feedback regarding your recent stay at the Grand Hyatt Berlin. We are delighted to hear that you had a comfortable stay and appreciated the spacious room, comfortable bed, and efficient housekeeping. We’re glad to know that you also enjoyed the bathroom with its heated floors and the ample closet space. It’s great to hear that you had a positive experience with our breakfast options and enjoyed the variety and service. We are especially pleased that you had a great time in our lounge, where our team, including Victoria and the young man who assisted you, provided impeccable service. Your kind words will be passed along to them. Your recommendation means a lot to us, and we would be thrilled to welcome you, as well as your friends and family, back to our hotel in the future. Thank you once again for your review, and we hope to host you again soon! Best regards, Your Grand Hyatt Berlin Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of the best hotels I stayed in, around the world.
Yes, not the cheapest it's on the expensive side but I could feel how every cent was put back to my service.
The room was amazing, like come on a small TV screen pointing to the shower room.
Great staff always trying to help even with the wirdest asks.
And a very small thing that makes the room like its your on for the duration you're there; no odor! no fabriz or "special" smells, just clean.
This hotel schools in not showing how hard they work ...
Cos'e nothing is perfect three kinks (didn't effect the score):
1. don't ever send people to the supermarket to buy sim cards ther are impossible to set even for you guys.
2. please heat up the jacuzzi a little bit more.
3. check the staind steel around the shower heads it's starts to rust.
Yes, not the cheapest it's on the expensive side but I could feel how every cent was put back to my service.
The room was amazing, like come on a small TV screen pointing to the shower room.
Great staff always trying to help even with the wirdest asks.
And a very small thing that makes the room like its your on for the duration you're there; no odor! no fabriz or "special" smells, just clean.
This hotel schools in not showing how hard they work ...
Cos'e nothing is perfect three kinks (didn't effect the score):
1. don't ever send people to the supermarket to buy sim cards ther are impossible to set even for you guys.
2. please heat up the jacuzzi a little bit more.
3. check the staind steel around the shower heads it's starts to rust.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded Jan 3, 2024
Dear SaryL2, Thank you for taking the time to share your wonderful experience with us! We are truly honored to be considered one of the best hotels you've stayed in worldwide. We are thrilled to hear that every cent invested was reflected in the quality of service you received. It's heartening to know that you enjoyed the thoughtful details in the room, including the small TV screen pointing to the shower room. We are grateful for your compliments on our staff's helpfulness and their willingness to assist even with unique requests. Your observation about the cleanliness and the absence of overpowering scents in the room is duly noted. We also appreciate your constructive feedback, and while the three mentioned aspects didn't affect your overall score, we take your suggestions seriously. Thank you for choosing us, and we look forward to the opportunity to welcome you back and provide an even more exceptional experience in the future. Warm regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My recent stay at the Grand Hyatt Berlin between Christmas and New Year was generally pleasant but far from exceptional. While it delivered the expected standard of a high-end hotel, it lacked any distinguishing features or memorable moments that would set it apart.
Pros:
Great Location: Perfectly situated for exploring the city, especially if shopping is on your agenda.
Breakfast Team: A highlight of the stay! The staff were superb—friendly, helpful, and highly efficient, making mornings a delight.
Room: The room was spacious with comfortable beds and thoughtful touches like automated blinds for a good night’s sleep.
Amenities: A heated bathroom floor was a luxurious touch, and the in-room coffee machine and kettle, stocked with a small selection of teas and coffee pods, were appreciated.
Wi-Fi: Simple login process with decent speeds for uninterrupted connectivity.
Casting Capability: Although the Uniguest TV system was slow, the casting feature worked well, providing entertainment options.
Cons:
Arrival Experience: This was disappointing. The front desk staff were unengaging and focused on their screens rather than greeting guests warmly. This initial impression set a less-than-ideal tone for the stay.
Noise: Staying on the shopping mall side meant occasional disturbances from street noise, including the odd person shouting at night. A higher floor might mitigate this issue.
Value for Money: Despite the luxury branding, the experience felt ordinary and lacked the unique touch expected at this price point. It felt as though the property was coasting on the strength of its brand rather than delivering an exceptional experience.
In summary, while the Grand Hyatt Berlin checks the boxes for a solid, standard luxury stay, it fails to go above and beyond. It offers a comfortable and convenient base for exploring Berlin but doesn’t justify its premium when compared to what a well-managed 4-star property could deliver.
Pros:
Great Location: Perfectly situated for exploring the city, especially if shopping is on your agenda.
Breakfast Team: A highlight of the stay! The staff were superb—friendly, helpful, and highly efficient, making mornings a delight.
Room: The room was spacious with comfortable beds and thoughtful touches like automated blinds for a good night’s sleep.
Amenities: A heated bathroom floor was a luxurious touch, and the in-room coffee machine and kettle, stocked with a small selection of teas and coffee pods, were appreciated.
Wi-Fi: Simple login process with decent speeds for uninterrupted connectivity.
Casting Capability: Although the Uniguest TV system was slow, the casting feature worked well, providing entertainment options.
Cons:
Arrival Experience: This was disappointing. The front desk staff were unengaging and focused on their screens rather than greeting guests warmly. This initial impression set a less-than-ideal tone for the stay.
Noise: Staying on the shopping mall side meant occasional disturbances from street noise, including the odd person shouting at night. A higher floor might mitigate this issue.
Value for Money: Despite the luxury branding, the experience felt ordinary and lacked the unique touch expected at this price point. It felt as though the property was coasting on the strength of its brand rather than delivering an exceptional experience.
In summary, while the Grand Hyatt Berlin checks the boxes for a solid, standard luxury stay, it fails to go above and beyond. It offers a comfortable and convenient base for exploring Berlin but doesn’t justify its premium when compared to what a well-managed 4-star property could deliver.
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Date of stay: December 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: The breakfast can get busy from 9am, so best seats before 8:30am.
Shopping mall next to the hotel...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Berlin, Owner at Grand Hyatt Berlin
Responded Jan 3, 2025
Dear 140raynerb, Thank you for sharing your detailed feedback about your recent stay with us. We truly appreciate your comments as they help us identify areas of improvement and continue providing excellent service to our guests. We are pleased to hear that our location, breakfast team, and the comfort of your room contributed positively to your experience. We also appreciate your recognition of our in-room amenities and the Wi-Fi connectivity. However, we regret to hear that your arrival experience did not meet your expectations, and we apologize for any lack of warmth in the initial greeting. This is certainly not the level of service we strive for, and we will address this matter with our front desk team to ensure a more welcoming experience for all future guests. Additionally, we apologize for any noise disturbances you encountered during your stay and understand how this could have impacted your comfort. We will continue to look for ways to avoid such issues, especially for guests who prefer quieter rooms. We hope to have the opportunity to welcome you again in the future and exceed your expectations. Best regards, Jan Peter van der Ree Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We used taxis. Not bad cost
C6740DYdn asked a question May 2023
Washington DC, District of Columbia114 contributions36 helpful votes1. What are the opening hours for the spa daily?
2. Is there a dry sauna and a steam sauna available or just a dry sauna?
3. Are the rooms dusty or smell fresh mostly?
4. Can you open the window in the room for fresh air at all?
5. Is it noisy at night around the hotel or is one side quieter than another?
1. Daily from 7:00am to 9:00pm.
2. Both are available
3. Very fresh and clean. Top notch!
4. Don't remember, but there is no need for that. AC is great and the rooms are clean and smell good.
5. The traffic on the north side could be a bit heavy, but the other directions are nice, quiet and cosy with some good restaurants nearby.
Thank you for your interest, The pool is 15 x 5 m long.
Kind regards,
Grand Hyatt Berlin Team
Usually, our check-in time is 3:00 PM. Early check-ins are subject to availability.
Kind regards,
Grand Hyatt Berlin Team
…
"The breakfast can get busy from 9am, so best seats before 8:30am. Shopping mall next to the hotel has a pharmacy and grocery store."Read full review
…
PRICE RANGE
$206 - $351 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt berlin hotel berlin, berlin grand hyatt, hyatt berlin, berlin hyatt
LOCATION
GermanyBerlinTiergarten / Mitte / Mitte (Borough)
NUMBER OF ROOMS
342
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Grand Hyatt Berlin
Which popular attractions are close to Grand Hyatt Berlin?
Nearby attractions include SIXX PAXX (0.2 miles), Showbühne Berlin (0.2 miles), and Filarmónica De Berlim (0.2 miles).
What are some of the property amenities at Grand Hyatt Berlin?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Berlin?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Berlin?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hyatt Berlin?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Grand Hyatt Berlin?
Conveniently located restaurants include Restaurant Facil, Caffe e Gelato GmbH & Co. KG, and essenza Potsdamer Platz 1.
Are there opportunities to exercise at Grand Hyatt Berlin?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Grand Hyatt Berlin have airport transportation?
Yes, Grand Hyatt Berlin offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Berlin?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hyatt Berlin?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hyatt Berlin offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.