Hotel Am Schloss Koepenick Berlin by Golden Tulip
279 reviews
#292 of 639 Hotels in Berlin
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Gruenauer Str. 17-21, 12557 Berlin Germany
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About
#292 of 639 hotels in Berlin
Location
Cleanliness
Service
Value
Hotel Am Schloss Koepenick Berlin by Golden Tulip is an excellent choice for travelers visiting Berlin, offering many helpful amenities designed to enhance your stay.
Nearby landmarks such as FEZ Berlin (1.5 mi) and T4 - Memorial for the Victims of the Nazi Euthanasia Program (2.2 mi) make Berlin Best Western a great place to stay when visiting Berlin.
Best Western Berlin offers guests an array of room amenities including a desk, and getting online is possible, as free wifi is available.
The hotel offers a 24 hour front desk, room service, and newspaper, to make your visit even more pleasant. The property also features a sauna and breakfast. Guests arriving by vehicle have access to parking.
While in Berlin, you may want to check out some of the restaurants that are a short walk away from Best Western Berlin, including El Loco (0.5 mi), Asteria Griechisches Restaurant (0.4 mi), and Ajanta (0.9 mi).
If you are interested in exploring Berlin, check out one of the art galleries, such as art4berlin GALLERY, Haus Schwarzenberg, and Sammlung Hoffman.
Enjoy your stay in Berlin!
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Parking
Wifi
Sauna
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Conference facilities
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Desk
Housekeeping
Room service
Safe
Telephone
Coffee / tea maker
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, German
Location
Full view
67Somewhat walkable
Grade: 67 out of 100
16Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
Gruenauer Str. 17-21, 12557 Berlin Germany
Name/address in local language
Getting there
SpindlersfeldBerlin S-Bahn10 min
Rental CarsSee rental cars from $17/day
279Reviews0Q+A10Room tips
Reviews
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Very impolite and unfriendly front desk staff, especially the big man on the desk in the evenings who treats guests like an annoyance when they make a simple request like a later check-out time (after making me wait for 10 min while he took something upstairs that didn't seem urgent, he finally came back down and deigned to allow check-out at noon rather than 11:00am from the near-empty hotel). Rooms have no air-conditioning so not recommended during hot summer days. NO breakfast available except a "box" for €13 ostensibly due to Corona (but other hotels have buffets open). Wifi was nearly unusable with <1MBps download speed (see photo for screenshot of speedtest). I expected much better from a Golden Tulip having booked 2 rooms for 3 nights at €85/room/night + paying for parking.…
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Date of stay: July 2020
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from Hotel am Schloss Köpenick Berlin By Golden Tulip, Gästeservice/Empfang at Hotel Am Schloss Koepenick Berlin by Golden Tulip
Responded Aug 17, 2020
Dear guest Thank you very much for your honest and lengthy review. We deeply apologize for the mentioned inconveniences regarding your stay. Your honest opinion is very important to us. You are helping us to continously improve our service and adjust to your requirements. We would love to greet you in one of our hotels some time soon to convince you of our qualities. Sincerely, the Team of Hotel am Schloss Köpenick Berlin by Golden Tulip
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The bad impression from an unfriendly reception was continued by a badly cleaned room (spider nets on the ceiling and dust everywhere) and an unpleasant smell in the hallways. Fortunately my room was not on the side of the heavily trafficked road and hat a view on the nearby river.
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Date of stay: February 2020Trip type: Traveled on business
1 Helpful vote
Helpful
Response from HotelamSchlossKoe, Rezeption at Hotel Am Schloss Koepenick Berlin by Golden Tulip
Responded Feb 22, 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, the Team of Hotel am Schloss Köpenick Berlin by Golden Tulip
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Stayed for three nights earlier this month, due to business in the area. Hotel is in a very pretty location on the river, and the Kopenick town is a short walk away, and has a good choice of places to visit, bars & restaurants. Hotel is a basic, budget-style hotel - rooms don't have aircon, but are clean and comfortable, if a little dated. Wi-Fi worked well, but you might have to move furniture around to find accessible power outlets for your charger / laptop etc. Communal areas of the hotel are quite basic. Service from the staff was very good throughout. Breakfast buffet was pleasant, good choice of hot & cold dishes. There's also an adjoining Italian restaurant for evening meals. Price-wise, the hotel offers good value for money.
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Date of stay: September 2019Trip type: Traveled on business
Rooms
Location
Service
Room Tip: River view rooms are preferable
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Helpful
An old school hotel with really nothing to offer. Here in summer and sleep is almost impossible as there is no air-conditioning. Been travelling for work and there is no laundry service. In winter for a couple of days perhaps.
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Date of stay: June 2019Trip type: Traveled on business
Rooms
Location
Service
Room Tip: I would choose another hotel
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Helpful
Response from HotelamSchlossKoe, Rezeption at Hotel Am Schloss Koepenick Berlin by Golden Tulip
Responded Jun 29, 2019
Dear Guest, Thank you for your honest opinion regarding your stay. We are very glad you took your time to write a review and give feedback. Additionally we say "Thank You" for your honest review - it is very important for us to hear your feedback. We would gladly receive a second chance to greet you as our guest some time soon again in one of our hotels. Best regards, the team of Hotel am Schloss Köpenick Berlin by Golden Tulip
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I spent 11 nights in this hotel, and whilst the staff did their best, it was very disappointed. Upon arrival their was was a smell of damp (mould) on the first floor. The bathroom had a poor smell every time you flushed. The location is good, the hotel is NOT! The WIFI is almost non existent, I was informed that whilst the WIFI okay in the rooms, it does not work in the bar/lobby.
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Date of stay: February 2019Trip type: Traveled on business
Value
Rooms
Service
Helpful
Response from Hotel am Schlos... b, Rezeption at Hotel Am Schloss Koepenick Berlin by Golden Tulip
Responded Mar 19, 2019
Dear guest, Thank you for your rating for our hotel. Unfortunately, we found out that you were not satisfied with your stay. We apologize very much. We have accepted your note about the smell in the bathroom with thanks and forwarded it to the building services, here we will find a solution. We have already worked on the speed of our internet connection, so we can offer our guests a better service recently. We thank you very much for your meaningful opinion. They help us to adapt ourselves and our service to your wishes. Should you once again plan an overnight stay in our city, we look forward to a second chance. Sincerely the team of the Hotel am Schloss Köpenick Berlin by Golden Tulip
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PRICE RANGE
$43 - $112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western berlin, berlin best western
FORMERLY KNOWN AS
BEST WESTERN Hotel Am Schloss Köpenick
LOCATION
GermanyBerlinTreptow-Köpenick (Borough) / Köpenick
NUMBER OF ROOMS
108
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Claim Your Listing Frequently Asked Questions about Hotel Am Schloss Koepenick Berlin by Golden Tulip
Which popular attractions are close to Hotel Am Schloss Koepenick Berlin by Golden Tulip?
Nearby attractions include Schloss Kopenick (0.2 miles), Kiez Game (0.3 miles), and Hühnerdieb - Chicken Thief (0.2 miles).
What are some of the property amenities at Hotel Am Schloss Koepenick Berlin by Golden Tulip?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
What food & drink options are available at Hotel Am Schloss Koepenick Berlin by Golden Tulip?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hotel Am Schloss Koepenick Berlin by Golden Tulip?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Am Schloss Koepenick Berlin by Golden Tulip?
Conveniently located restaurants include Ratskeller Kopenick, Zur Alten Laterne, and Krokodil.
Are there opportunities to exercise at Hotel Am Schloss Koepenick Berlin by Golden Tulip?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Hotel Am Schloss Koepenick Berlin by Golden Tulip have an airport shuttle?
Yes, Hotel Am Schloss Koepenick Berlin by Golden Tulip offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Am Schloss Koepenick Berlin by Golden Tulip?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Am Schloss Koepenick Berlin by Golden Tulip?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Am Schloss Koepenick Berlin by Golden Tulip offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Am Schloss Koepenick Berlin by Golden Tulip?
The staff speaks multiple languages, including English and German.