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Mercure Hotel Berlin am Alexanderplatz

1,322 reviews
#291 of 635 Hotels in Berlin
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Traveler (398)
Room & Suite (214)
Dining (19)
Overview
  • Excellent12%
  • Very good40%
  • Average30%
  • Poor12%
  • Terrible6%
Travelers talk about
“east german”(17 reviews)
“large balcony”(8 reviews)
“dressing area”(6 reviews)
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Suites
Bar/Lounge
Multilingual Staff
3.0 Star Hotel
All hotel details
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Reviews (1,322)Write a Review
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All reviewseast germanlarge balconydressing areaapartment blockcafe next doortv towerminutes walk from alexanderplatzhotel is locatedalexander platzclean bathroomthree nightsbreakfast buffetpublic transportberlin wallu bahn stationmuseum islandtram
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1 - 5 of 453 reviews
Reviewed 1 week ago

The room was nice, location excellent. The service not that good... Even though I am a platinum member of Accor Le Club programme and I did my online check in, the room was not ready when I arrived to the hotel, around 14:00. The receptionist...More

Thank Alexandra C
Response from AGON G, Leiter Front Office at Mercure Hotel Berlin am AlexanderplatzResponded 1 week ago

Dear Alexandra, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to...More

Reviewed 2 weeks ago

Hotel has a great location and all the trimmings except for no double glassing and on a busy intersection with emergency services alarms all night. However my complaints are with the general way guests are treat. For example mid-week the bar area is shut at...More

Thank Stephen P
Response from AGON G, Leiter Front Office at Mercure Hotel Berlin am AlexanderplatzResponded 1 week ago

Dear Stephen, thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to...More

Reviewed 4 weeks ago

The room was nice! Location excellent. I was staying here on reward points, had to adjust my booking which I did per phone with very friendly person. All great so far. Upon arrival the receptionist first charged me too much then could not offer a...More

Review collected in partnership with Accorhotels.com
Thank miekes2018
Response from AGON G, Leiter Front Office at Mercure Hotel Berlin am AlexanderplatzResponded 4 weeks ago

Hello, thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide...More

Reviewed January 3, 2018

Our room was a good size, with a modern bathroom. The balcony was convenient for getting some fresh air. Breakfast was good, with a great deal of choice including bacon and eggs. The only real downside was that this is a smoking hotel, which isn’t...More

Review collected in partnership with Accorhotels.com
Thank I6008JWjasonr
Response from AGON G, Leiter Front Office at Mercure Hotel Berlin am AlexanderplatzResponded January 6, 2018

Hello, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide...More

Reviewed December 19, 2017

A very good central location with many trams around the hotel that allow easy access to any corner of the city. Each room has a balcony. The staff speak a very good English and offer very useful advice about how best to explore the city...More

Review collected in partnership with Accorhotels.com
Thank anzeliton
Response from AGON G, Leiter Front Office at Mercure Hotel Berlin am AlexanderplatzResponded December 29, 2017

Hello, we very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker, Front Office Manager

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Laundry Service
Multilingual Staff
Dry Cleaning
Things to do
Bar/Lounge
Details
Price range
$74 - $197 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
$74 - $197 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (398)
Room & Suite (214)
Dining (19)
Nearby
Mitte
The center of Berlin, Mitte is most famous for sights
like the Brandenburg Gate, Alexanderplatz, and Museum
Island. The central location makes this one of the
city's most expensive places to live. It is here the
oldest traces of the city can be found, and evidence
of some significant transformations, as well. The
gangsters that once ruled the impoverished streets
between Alexanderplatz and Hackescher Markt have given
...More
Questions & Answers
Ask a question
hsc32m
November 23, 2017|
AnswerShow all 5 answers
Response from AGON G | Property representative |
Yes, all rooms have a hair dryer!
1
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jilljoy
June 8, 2016|
AnswerShow all 4 answers
Response from AGON G | Property representative |
Hello jilljoy, we have a parking place on the backside from the hotel for 17,90 € per night and place. Or you can parking on the rood in the parking zone from 11,90 € per night. The best is, you can park your motorcycles... More
0
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Jimmison13
October 13, 2015|
AnswerShow all 4 answers
Response from Anki_Mum | Reviewed this property |
If you call them in advance, they can add an extra bed. Our daughter was only two and we were pleasantly surprised to find 1 double bed and 1 single in our room.
0
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Room Tips
"Chose the IBIS across the road."
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"Don’t book this hotel"
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"Higher room to avoid street noise"
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"Go some else"
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