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Hotel Adlon Kempinski

Traveler (2732)
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Panoramas (81)
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About

#19 of 635 hotels in Berlin
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Welcome to the Hotel Adlon Kempinski, Berlin’s premier address that has fascinated guests since 1907. Ideally located in the very heart of a vibrant city, right next to Berlin’s famous landmark Brandenburg Gate, this iconic and luxurious hotel exudes the ultimate in style and elegance. The Hotel Adlon Kempinski welcomes guests with remarkable European Flair and heartwarming service. Three restaurants, including the Lorenz Adlon Esszimmer and the stylish Japanese-Thai restaurant Sra Bua by Tim Raue, serve the most demanding palates. With its 9,000 sq-ft spread over three levels, the Adlon Spa by Resense, Berlin’s greatest wellness haven, invites guests to enjoy soul nourishing treatments. Welcome to a living legend.
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Property amenities
Pool
Room service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Sauna
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Hotel links
Visit hotel website
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4,249Reviews
39Q+A
100Room tips
Traveler rating
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Popular mentions
Having just finished a 4 hour walking tour, ending right outside Adlon Kempinski, my son in law and I, aside from needing to rest our legs, were also in need of sustenance. Though feeling rather undressed for Adlon Kempinski we ventured inside. How fortunate for us that Kai
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Hotel's Favorite
This is the Rolls Royce of Hotels... bucket list hotel. (Think Michael Jackson and Henry Kissinger) . Right next to the Brandenburg Gate, incredible location, Beautiful views... this place is just dripping in the "EXCELLENCE IN EVERYTHING " league. Customer care at this hotel is
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Response from HotelAdlonKempinski, Leiter Front Office at Hotel Adlon Kempinski
Responded Aug 30, 2018
Dear esteemed melissak014, thank you very much for taking the time to share your experiences with us and to review your stay at Hotel Adlon Kempinski Berlin. We are glad you liked the service provided in our house, and we will surely pass on the feedback to our staff! It would be our pleasure to welcome you again soon and remain with kind regards, Alexandra Fassbender Front Office Manager
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Sat in the sunshine and had a huge glass of beer which came with interesting nuts. Perfect for people watching. Not cheap but just wonderful. I thought of Bernie Gunther, house detective in the novels by Philip Kerr.
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Response from HotelAdlonKempinski, Manager at Hotel Adlon Kempinski
Responded 6 days ago
Dear 853richarda, thank you very much for this very positive review. We are more than happy that you enjoyed your stay with us. We are looking forward to welcome you again soon. Kind regards Carsten Seubert Hotel Manager
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A quick lunch on 8 May with my wife. Beautifully refined surroundings, excellent service, a quiet ambiance & thoroughly recommended. We would have liked to have stayed longer but had other engagements during the day, so had to leave early.
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Response from HotelAdlonKempinski, Manager at Hotel Adlon Kempinski
Responded 6 days ago
Dear Bala P, thank you very much for the kind review. We are more than happy that you enjoyed your stay with us and you were satisfied by our service. We are looking forward to welcome you again soon. Kind regards Carsten Seubert Hotel Manager
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We booked a superior large room. A few days before arriving I received an E mail asking whether I wanted to pay 45 Euros extra to be on a higher floor. I agreed and did get a room on the highest floor. However it felt weird. They should offer this option at the time of booking.
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Response from HotelAdlonKempinski, Manager at Hotel Adlon Kempinski
Responded 1 week ago
Dear guest semsemsemsem, Thank you very much for your time taken to compose this review on TripAdvisor. To begin with, I am very happy to hear that your overall impression was worthwhile and that you were enjoying both the location of our property as well as attentive and professional service delivered by our employees. But then I am truly sorry to learn about the different topics you were unhappy with. Let me try to refer to each of them: The mail you received shortly before your arrival is an automatic mail which is send to all our guests who did not book directly with us. It is a gesture we offer when we see that there would be availability in a higher category. But of course you could have booked the higher category also by yourself right away. In regards to our breakfast area we do offer different spaces with different views - whereas we know that our guests also specially favour the main breakfast area on our Bel Etage, overlooking our lobby. But the special room you are speaking of is the "Bundeszimmer" which offers a fantastic view to the Brandenburg gate. Of course this room is quickly occupied by the first guests. That was the reason why it has not been offered to you. But I am happy you were able to experience it as well. The temperature of our swimming pool varies between 25 to 26 degrees - a temperature which we have to accept due to German regulations and laws. We are aware that we unfortunately can't satisfy all of our guests in this respect and I am truly sorry that we were not able to meet your expectations. And I am truly surprised that you were not satisfied with your meals. You are aware that we boost three different restaurants and our lobby bar? I can assure you that we pay closest attention to the quality, variety and preparations of our food. Unfortunately it is not apparent what exactly you were missing. We would be eager to learn. Regarding your comments about the charge for the BE Health donation, we surely inform our guests about the one Euro per night upon check-out. Before we hand out the final invoice, we always print a first information invoice for our guests where we together go through each item, including the donation for Be Health. If the guest refuses this donation after our explanations, it is of course immediately cancelled. If this procedure wasn't followed upon your check-out, I am terribly sorry. Please accept my sincerest apologies. Rest assured that I will talk to the reception team immediately and make sure that this shortfall is unacceptable and will not happen again in the future. And of course we have refunded your donation immediately. Just to explain the idea behind the Be Health Association: BE Health Association is an independent, non-profit association based in Switzerland. BE pursues one goal: to spread health by facilitating the prevention, detection and treatment of infectious diseases, in particular HIV/Aids, Tuberculosis, and Malaria.You will find extensive information on the website of kempinski Hotels. Dear guest, I sincerely hope you will be returning to Hotel Adlon Kempinski It would be our utmost pleasure to welcoming you back and make your next stay with us a truly memorable one. You may gladly contact me directly for any assistance in the future. With kind regards, Alexandra Fassbender Rooms Division Manager
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PRICE RANGE
$281 - $718 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
adlon kempinski hoteladlon kempinski berlin
LOCATION
GermanyBerlinMitteMitte (Borough)
NUMBER OF ROOMS
382
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