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Axel Hotel Berlin

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Axel Hotel Berlin
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1,527 Reviews from our TripAdvisor Community

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Showing 944: English reviews
Reviewed yesterday NEW

Having read good reviews on here and the official website for Axel itself being extreamly persuasive. I was excited to come to Berlin and spend a few days at this hotel. sadly i found the front of house staff to be unhelpful. When i was in my robe on the 6th floor i learned that the spa was out of...

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Helpful?
Thank Iain G
Birmingham, United Kingdom
Reviewed 2 days ago NEW

This hotel is very disappointing and under no circumstances is it four star. The gym and sauna were closed and has been for a while. There are no coffee or tea making facilities in the room. The rooms are tiny and the toilet area is virtually in the room itself, not good if you are sharing, very indiscreet. The two...

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Thank ley123
UK
Reviewed 3 days ago NEWvia mobile

We were advised a week before our arrival that the spa had been closed due to a fire which we were disappointed at due to booking the hotel for the spa. However the staff were great at the hotel And the fire was out of the control of the hotel. We met the general manager Juan who was utterly charming...

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Thank GluxUk
Amsterdam, The Netherlands
Reviewed 4 days ago NEWvia mobile

We have stayed in different Axel hotels in Barcelona and Gran Canaria before. Always felt welcome. But not in Axel Berlin. Staff was not friendly and not helpful. Without notice, when making the reservation, we found out the wellness area and whirlpool was closed (but open for massage). We had to find out ourselves when we got to the 6th...

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1Thank Vanamstel
Albuquerque, New Mexico
Reviewed 5 days ago NEWvia mobile

We stayed for 4 fun days. The sauna unexpected was closed due to a small fire which was disappointing but they upgraded us to the top floor best suite in the hotel. Amazing room with a killer view and balconies. The room itself was very nice and well cared for. And the staff was very friendly during check-in and throughout...

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Thank Erik S
Bradford, United Kingdom
Reviewed 1 week ago via mobile

We chose this hotel as last time we visited it was amazing. However, this time it is hell if you actyally want yo get any sleep. If being kept awake by phones ringing all night non stop is what you are looking for.....look no further. We complained to reception who were disinterested. We were offered a change of room providing...

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1Thank Pigngoat
AxelhotelBerlin, General Manager at Axel Hotel Berlin, responded to this review

Dear Pigngoat, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Madrid, Spain
Reviewed 2 weeks ago

I spent 5 days at Axel Hotel and it was a really good choice, the location is perfect, close to the metro station and surrounded by dozens of gay bars to have fun in! The hotel itself it's particular and it has its own style, I particularly like it and it's a new experience, you should try it ;-) Although...

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Thank ErnestoLopezRB
AxelhotelBerlin, General Manager at Axel Hotel Berlin, responded to this review

Dear Ernesto, Thank you so much for your great opinion!! We really appreciate your time to give us your opinion, for us is always welcomed our guests help to improve our services. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks, Juan Carlos Utrilla General...

Reviewed 2 weeks ago

I came here on a weekend with my partner for a short break. I went in with no real expectations, although I had heard that the amenities were excellent, and it was one of the reasons for choosing the Axel over other hotels in the area. Both of us had quite a few surprises. Some very pleasant, some not so...

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1Thank Mike P
Reviewed 3 weeks ago

Well let me say this hotel is not perfect, but still staff is very kind and polite. Wifi can be sometimes slow and there was no wellness when I was there. Anyhow, like i said, I liked the hotel. I got a free upgrade from the receptionist. Overall is clean. Good breakfast buffet. Good located, close to metro station. As...

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Thank Timothy V
AxelhotelBerlin, General Manager at Axel Hotel Berlin, responded to this review

Dear Timothy, Thank you very much for your wonderful review. We are delighted for your excellent comments about our Hotel. Axel Hotel Berlín is synonymous of quality and this is what we want to offer to all our guests. What really matters to us is that our customers have a pleasant stay in our hotel and feel at home, because,...

London, United Kingdom
Reviewed 3 weeks ago via mobile

I booked a room here giving up in all bad reviews about service and buffet. When I arrived here the receptionist was arrogant, and was not bothered to be welcoming, not a good first impression. Decided to give them a chance and tried to enjoy my long weekend there but everything just went from bad to worse. Poor quality "mini...

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1Thank Kiancat
AxelhotelBerlin, General Manager at Axel Hotel Berlin, responded to this review

Dear Kiancat, We appreciate your opinion and your time to give us the opportunity to improve our services. We have taken note of your comments and hope to remedy soon, in order to improve our quality and service. Yours sincerely, Juan Carlos Utrilla General Manager Axel Hotel Berlín

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Staying in Schoneberg

Neighborhood Profile
Schoneberg
In 1963, Schöneberg was the center of the political west, inspiring John F. Kennedy to choose this area to famously announce, "Ich bin ein Berliner." Times may have changed, but modern-day Schöneberg still pays tribute to its historical legacies. Once the richest city outside of Berlin proper, the area's affluent past is still visible in ornate housing facades dating back to the Gründerzeit of the 19th century, while residents in fur coats walking their dogs or shopping in high-end KaDeWe continue the tradition with a modern flair. Schöneberg was also once the center of the decadent and burlesque nightlife of the 1920s. It was here that Marlene Dietrich partied with Christopher Isherwood and the first gay bar in Germany was founded. Today, the gay community still revolves around Nollendorfplatz. The overground Ubahn station is even illuminated in rainbow colors, paying tribute to Schöneberg's progressive past.
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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located in Schöneberg, the heart of the gay scene in the city, Axel Hotel Berlin is fascinating for its cosmopolitan spirit and delicious, by the careful combination of design and comfort, and for excellent service. The charm and elegant mix of gold on black, overlay and textures make Axel Hotel Berlin a unique space in the German capital. With 87 design rooms, fully equipped to provide guests with maximum confort and a different stay. ... more   less 

Additional Information about Axel Hotel Berlin

Address: Lietzenburger Str. 13-15, 10789 Berlin, Germany
Location: Germany > Berlin > Schoneberg
Price Range: $45 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Axel Hotel Berlin 4*
Number of rooms: 85
Reservation Options:
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Hotel Style:
#114 Business Hotel in Berlin
#115 Luxury Hotel in Berlin
#145 Romantic Hotel in Berlin
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Questions & Answers

Here's what travelers have asked, with answers from Axel Hotel Berlin staff and other travelers.
6 questions
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Questions? Get answers from Axel Hotel Berlin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Check the room before you accept it.”
 of 5 bubbles ley123, 2 days ago | Read review
“for a small surplus you can get a junior suite, and they are reall wurth the price.”
 of 5 bubbles timothyv811, 3 weeks ago | Read review
“Outer rooms on the higher floors, if you can splurge, go to a suite.”
 of 5 bubbles jumper_si, 4 weeks ago | Read review
“Room with inner garden view are more quiet.”
 of 5 bubbles MarcoTreviso_12, Nov 2, 2016 | Read review
“try a suite, and better not the street side (noise)”
 of 5 bubbles gijshuibm, Oct 30, 2016 | Read review
5 of 5
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