I had a great time!! the location of the hotel is very good and close to several transportation options, my room was super spacious and comfortable, with a beautiful view to the street, and the best was the bathroom and the super cool tub, also the reception guys were very friendly. I will Definitely come back next time im in Berlin
Filthly, dingy, smelly, in dire need of basic maintenance. This place is the worst possible in so many ways. Dingy lighting in public areas trys to hide the absolutely filthy threadbare carpets. Staff are rude, don't care and have no idea about customer service. Standard response from manger is there will bel a refurb coming soon!!! A refurb will not deal with the poor customer service. Avoid at all costs!!! Genuinely the worst hotel ever.
This was my first time in Berlin and staying at an Axel property and I had a very pleasant stay. I booked my stay for the weekend of Gay Pride and this was the perfect spot. It is centrally located so much of the city is walkable plus there is easy access to the subway and public transportation as well as rental scooters and bikes. The facilities themselves are a little tired and the place could definitely use a refresh, however I found everything to be consistently clean and housekeeping was on top of it. The spa/gym/lounge/shower area was a great place to relax with a book and make new friends. I want to mention David and Joaquin at the front desk specifically as well. My travel plans changed rather dramatically and I ended up having to come back to the hotel 2 days after checking out the first time. They were super friendly, very accommodating and really made me feel like I had a "home away from home" while I was 5800 miles away from my actual home. Not the newest, not the fanciest, but definitely the best travel experience I've had in a long time. I'd highly recommend the Axel and can't wait to try their other properties.…
Distinctly average hotel with inflated prices. Don't bother paying for the breakfast - it's one of the most mediocre breakfasts I've ever had at a hotel. The "cooked" breakfast is barely warm. The surly woman guarding the breakfast (to make sure no one gets in without paying) is rude. Didn't seem to be any tea for breakfast either. There is a rude cleaner who kisses her teeth at you if you walk on her wet floor - then gives you dirty looks as she re- mops it.... why mop a floor in reception at 9am when people are going through... The hotel is "just ok" nothing stands out here.. its OK if you get a good price deal, paying the full price the cost isnt justifiable for what you get. the spa area was a bit dirty with toe nails on the floor (why do people cut their nails in the spa and leave them????)…
Small rooms, when we arrived our room stinked of cigarett smoke, the handle to the window was boken so it could'nt be opened. And the aircon was boken. The staff just told us that was bad... Other than that the beds are really hard and has no top bed mattress. The staff in the reception was really self centered and did'nt even look up from their phones when we came/left (with one exception a norwegian guy) I highly recommend you to stay else where when visiting Berlin Schöneberg.
I think this trip helped me realise the days when Axel meant "boutique" and "unique" are well and truly over. My last visit here was in 2014 and it feels like this place hasn't had anything done to it since then; tired and tatty decor, broken equipment, poor housecleaning. TV's broken (in both rooms I was given), mattresses sagging, faulty fans that sound like they're about to take off, and breakfast service that makes you feel like you're interrupting their facetime conversations. Room cleanliness and housekeeping not great as the bin in the bedroom still had the previous occupant's medical (diabetes) kit in it. This was not my best Axel experience and sadly will be the memory I hold of my last. Maybe I should have read the reviews in the last few months that predicted the experience I actually encountered. I note also the 'copy and paste' replies from Axel to these complaints is pretty much the attitude you get when you're there....like you are inconveniencing the staff by being there.…
Stayed here for 2 nights in may 2022. Not good at all. Upon arrival we got upgraded to a so-called suite. So far so good. The next early morning we received a phone call and were asked to leave the room within 30 minutes and move to another room. Well, the rest of the day did not go on very well due to the lack of sleep. Thank you very much!
From Booking.com review after the stay: The staff at the reception, were not interested, superficial, gave no information or service. They did not bother to look up when passing the reception. The only time that was shown a bit of kindness, obviously assumed, was when we checked out after 4 days. The decor of the room seemed somewhat worn, the TV was damaged, the water ran out everywhere from the bathing area. Something "triggered" allergy, probably dust allergy, because we did constantly sneeze in the room (not outside the hotel). It was fun in the beginning, but not after 4 days ... The beds were rock hard and you could feel the individual springs. The sauna worked 1st day. I have been to 'Axel' and 'Two' in Barcelona, so had been looking forward to 'Axel' in Berlin. I'll not come here again. …
DIRTY, arrogant staff, very bad experience… I don’t recommend this hotel at all! It the third time that I host here and every time is even worst. The amenities doesn't work (no sauna, no Stein... Energy saved 🤑) disgusting and bad smell in the corridor and specially, in the rooms.
Where to start, Rude and arrogant staff, smelly, tired and dated hotel that’s had no money spent on it since it opened 12 years ago ! They say it was due for a refurb before covid, yet still not done. Had to change rooms 3 times due to various issues, Human waste floating in toilet upon checking into room, window not closing, plug sockets hanging off the wall etc etc Reception staff seemed to find this amusing, laughing whilst talking to cleaning staff on phone Corridors smell very stale, as do the rooms Spa area Used to get robes/slippers in room to use in spa area, saw two guests with them, when I questioned reception, response was, we don’t supply them anymore, guess I just imagined seeing them ? Lockers without any means of locking, useless. Steam room closed due to covid, yet the sauna was fully operational, go figure that one ? Covid risk in one but not the other perhaps ? Unused steam room used as a smoking room, with smell of smoke in whole of spa area, staff not interested Raised issues with Head office, 10 days later, still no response. Used to be a great hotel, but sadly due to attitude of staff and poor maintenance/ management it’s anything but now…
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