Axel Hotel Berlin
Lietzenburger Str. 13/15, 10789 Berlin Germany
Lowest prices for your stay
$104
Free cancellation until 08/26/22
Reserve now, pay at stay
$103
Free cancellation until 08/27/22
$123
$92
Free cancellation until 08/28/22
Official Site$103
Hotels.com$103
travelup.com$123
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Daily temperature and symptom checks for staff
- Contactless check-out
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Axel Hotel Berlin
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#258 of 643 hotels in Berlin
Location
4.6
Cleanliness
4.0
Service
4.0
Value
3.8
Located in Schöneberg, the heart of the gay scene in the city, Axel Hotel Berlin is fascinating for its cosmopolitan spirit and delicious, by the careful combination of design and comfort, and for excellent service. The charm and elegant mix of gold on black, overlay and textures make Axel Hotel Berlin a unique space in the German capital. With 87 design rooms, fully equipped to provide guests with maximum confort and a different stay.
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Property amenities
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Spa
Adults only
Rooftop terrace
Wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Full body massage
Massage
Steam room
Baggage storage
Non-smoking hotel
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL STYLE
Green
Languages Spoken
English, Spanish, German, Italian
Location
Full view
100Great for walkers
Grade: 100 out of 100
110Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
Contact
Lietzenburger Str. 13/15, 10789 Berlin Germany
Name/address in local language
Getting there
WittenbergplatzBerlin U-Bahn3 min
Augsburger StraßeBerlin U-Bahn5 min
Rental CarsSee rental cars from $17/day
2134Reviews11Q+A100Room tips
Reviews
Traveler rating
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I had a great time!! the location of the hotel is very good and close to several transportation options, my room was super spacious and comfortable, with a beautiful view to the street, and the best was the bathroom and the super cool tub, also the reception guys were very friendly. I will Definitely come back next time im in Berlin
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Date of stay: June 2022
Value
Rooms
Service
Room Tip: the hotel suites are super cool
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Filthly, dingy, smelly, in dire need of basic maintenance. This place is the worst possible in so many ways. Dingy lighting in public areas trys to hide the absolutely filthy threadbare carpets. Staff are rude, don't care and have no idea about customer service. Standard response from manger is there will bel a refurb coming soon!!! A refurb will not deal with the poor customer service. Avoid at all costs!!! Genuinely the worst hotel ever.
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip: Just avoid staying here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This was my first time in Berlin and staying at an Axel property and I had a very pleasant stay. I booked my stay for the weekend of Gay Pride and this was the perfect spot. It is centrally located so much of the city is walkable plus there is easy access to the subway and public transportation as well as rental scooters and bikes. The facilities themselves are a little tired and the place could definitely use a refresh, however I found everything to be consistently clean and housekeeping was on top of it. The spa/gym/lounge/shower area was a great place to relax with a book and make new friends. I want to mention David and Joaquin at the front desk specifically as well. My travel plans changed rather dramatically and I ended up having to come back to the hotel 2 days after checking out the first time. They were super friendly, very accommodating and really made me feel like I had a "home away from home" while I was 5800 miles away from my actual home. Not the newest, not the fanciest, but definitely the best travel experience I've had in a long time. I'd highly recommend the Axel and can't wait to try their other properties.…
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Distinctly average hotel with inflated prices. Don't bother paying for the breakfast - it's one of the most mediocre breakfasts I've ever had at a hotel. The "cooked" breakfast is barely warm. The surly woman guarding the breakfast (to make sure no one gets in without paying) is rude. Didn't seem to be any tea for breakfast either. There is a rude cleaner who kisses her teeth at you if you walk on her wet floor - then gives you dirty looks as she re- mops it.... why mop a floor in reception at 9am when people are going through... The hotel is "just ok" nothing stands out here.. its OK if you get a good price deal, paying the full price the cost isnt justifiable for what you get. the spa area was a bit dirty with toe nails on the floor (why do people cut their nails in the spa and leave them????)…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Manager Axel Hotel Berlin, Director General at Axel Hotel Berlin
Responded 2 weeks ago
Dear guest, first of all i like to say thank you for staying with us during your time in Berlin . I m really sorry to hear about your experience you have made during your stay. I will talk to the Restaurant Managment to clearify this situation and will take this review to the next Team meeting. I m sorry again for the cirumstance! Best regards Oliver Böhme
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Small rooms, when we arrived our room stinked of cigarett smoke, the handle to the window was boken so it could'nt be opened. And the aircon was boken. The staff just told us that was bad... Other than that the beds are really hard and has no top bed mattress. The staff in the reception was really self centered and did'nt even look up from their phones when we came/left (with one exception a norwegian guy) I highly recommend you to stay else where when visiting Berlin Schöneberg.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Manager Axel Hotel Berlin, Director General at Axel Hotel Berlin
Responded Jun 1, 2022
Hi Thomas, i m sorry that you have made this experience in the Axel Berlin. We are a Non Smoking Hotel and we are charging a penalty of 150,00€ when we find out that someone is smoking. The penalty is for the former guest but of course it is not a final solution for you as new guests. I cant see when you were here and and what time you have checked in . In Situations like this we are checking if we can change the Room. As the Hotel is 12 years old we are planning a renovatoin and we are planning to do changes already in the next months. I understand hat you were dissapointed but i hope i can welcome you after the renovation were the entire Hotel is updated and had the quality as before. I m sorry again. Wish you all the best. Oliver Böhme, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I think this trip helped me realise the days when Axel meant "boutique" and "unique" are well and truly over. My last visit here was in 2014 and it feels like this place hasn't had anything done to it since then; tired and tatty decor, broken equipment, poor housecleaning. TV's broken (in both rooms I was given), mattresses sagging, faulty fans that sound like they're about to take off, and breakfast service that makes you feel like you're interrupting their facetime conversations. Room cleanliness and housekeeping not great as the bin in the bedroom still had the previous occupant's medical (diabetes) kit in it. This was not my best Axel experience and sadly will be the memory I hold of my last. Maybe I should have read the reviews in the last few months that predicted the experience I actually encountered. I note also the 'copy and paste' replies from Axel to these complaints is pretty much the attitude you get when you're there....like you are inconveniencing the staff by being there.…
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Date of stay: May 2022Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
Room Tip: Don't book a room at the Axel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Manager Axel Hotel Berlin, Director General at Axel Hotel Berlin
Responded Jun 1, 2022
Dear guest, first of all i like to thank you for your recent stay in the Axel Berlin . I m sorry to see that we didnt met your expectation. Me and my Team we are trying to offer a good guest service the entire time. We know the Hotel is about 12 years old and planning a renovation as soon as possible. Already during this year we are doing some changes which are necessary . I will talk to the Housekeeping Team regaring your point but like to apologize for them already. We dont wanna loose you as a guests so therfore i hope that you will give us another chance when our renovation is done so show you our new face. I like to say sorry again but hope that i will have the chance to welcome you again. Best regards, Oliver Böhme, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 2 nights in may 2022. Not good at all. Upon arrival we got upgraded to a so-called suite. So far so good. The next early morning we received a phone call and were asked to leave the room within 30 minutes and move to another room. Well, the rest of the day did not go on very well due to the lack of sleep. Thank you very much!
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Manager Axel Hotel Berlin, Director General at Axel Hotel Berlin
Responded Jun 1, 2022
Dear guests, thank you so much for your recent stay . I really like to apologize for the situation you have made during your recent stay. Due to a System Error we got an overbooking situation which is not a normal situation . I m sorry that we woke you up early and destroyed your day with this action. I hope that the rest was okay. I like to offer you in case you need to come back to Berlin and like to choose the Axel again i would asked you for a City Room Reservation and i will give you a free upgrade to a Suite for the entire time but would need an information before your arrival. I like to apologize again but hope to see you soon. Best regards, Oliver Böhme, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From Booking.com review after the stay: The staff at the reception, were not interested, superficial, gave no information or service. They did not bother to look up when passing the reception. The only time that was shown a bit of kindness, obviously assumed, was when we checked out after 4 days. The decor of the room seemed somewhat worn, the TV was damaged, the water ran out everywhere from the bathing area. Something "triggered" allergy, probably dust allergy, because we did constantly sneeze in the room (not outside the hotel). It was fun in the beginning, but not after 4 days ... The beds were rock hard and you could feel the individual springs. The sauna worked 1st day. I have been to 'Axel' and 'Two' in Barcelona, so had been looking forward to 'Axel' in Berlin. I'll not come here again. …
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Manager Axel Hotel Berlin, Director General at Axel Hotel Berlin
Responded May 5, 2022
Dear guest, first of all i like to thank you to choose Axel Berlin for your recent stay in Berlin. I m sorry that we didnt met your expectation. I will talk about my staff regarding the topic in your review from the Front Desk. In the end of the year we are planning a renovation as it was already planned for our 10th anniversary but has cancelled by Covid. I hope after this you will give us another choice in the future. All the best,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DIRTY, arrogant staff, very bad experience… I don’t recommend this hotel at all! It the third time that I host here and every time is even worst. The amenities doesn't work (no sauna, no Stein... Energy saved 🤑) disgusting and bad smell in the corridor and specially, in the rooms.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Manager Axel Hotel Berlin, Director General at Axel Hotel Berlin
Responded May 5, 2022
Dear guests, first of all i like to say thank you for your recent stay in the Axel Hotel Berlin. I m really sorry that we didnt met your expectation in some points. We are planning a renovation in the end of the year and hope that you will give us afterwards another chance. All the best
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where to start, Rude and arrogant staff, smelly, tired and dated hotel that’s had no money spent on it since it opened 12 years ago ! They say it was due for a refurb before covid, yet still not done. Had to change rooms 3 times due to various issues, Human waste floating in toilet upon checking into room, window not closing, plug sockets hanging off the wall etc etc Reception staff seemed to find this amusing, laughing whilst talking to cleaning staff on phone Corridors smell very stale, as do the rooms Spa area Used to get robes/slippers in room to use in spa area, saw two guests with them, when I questioned reception, response was, we don’t supply them anymore, guess I just imagined seeing them ? Lockers without any means of locking, useless. Steam room closed due to covid, yet the sauna was fully operational, go figure that one ? Covid risk in one but not the other perhaps ? Unused steam room used as a smoking room, with smell of smoke in whole of spa area, staff not interested Raised issues with Head office, 10 days later, still no response. Used to be a great hotel, but sadly due to attitude of staff and poor maintenance/ management it’s anything but now…
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Date of stay: March 2022Trip type: Traveled solo
Room Tip: Much better places to stay in same area
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Manager Axel Hotel Berlin, Director General at Axel Hotel Berlin
Responded Apr 2, 2022
Deat Steve, i m sorry to read about your experience. I ve open the Hotel 2009, even when i had a little break i guess i m not have changed . Of course the Hotel has 12 years now. We are aware of it and had planned a face lifting already for our 10th anniversary. Thanks to Covid this was not possible but it is on schedule for this year. I hope you will give us then again a chance to convince you from our service. Best regards, Oliver Böhme, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$85 - $188 (Based on Average Rates for a Standard Room)
LOCATION
GermanyBerlinTempelhof-Schöneberg (Borough) / Schöneberg
NUMBER OF ROOMS
85
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Claim Your Listing Frequently Asked Questions about Axel Hotel Berlin
Which popular attractions are close to Axel Hotel Berlin?
Nearby attractions include Kaufhaus des Westens (KaDeWe) (0.1 miles), Viktoria-Luise-Platz (0.3 miles), and Prinzknecht (0.06 miles).
What are some of the property amenities at Axel Hotel Berlin?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Axel Hotel Berlin?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Axel Hotel Berlin?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Axel Hotel Berlin?
Conveniently located restaurants include Hasty Pastry, Indisches Restaurant Maharadscha, and Oyster Bar KaDeWe.
Are there opportunities to exercise at Axel Hotel Berlin?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Axel Hotel Berlin?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Axel Hotel Berlin?
The staff speaks multiple languages, including English, Spanish, German, and Italian.
Are there any historical sites close to Axel Hotel Berlin?
Many travelers enjoy visiting Memorial of the Berlin Wall (3.2 miles), East Side Gallery (4.1 miles), and Gleis 17, Grunewald (3.1 miles).
Is Axel Hotel Berlin accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.