Sofitel Munich Bayerpost
Bayerstrasse 12, 80335 Munich, Bavaria Germany
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About
#42 of 430 hotels in Munich
Location
4.5
Cleanliness
4.6
Service
4.4
Value
3.9
Travelers' Choice
The Sofitel Munich Bayerpost welcomes you in the heart of Munich. Only 100 m from the central railway station, the heritage listed building impresses with architectural class and cosmopolitan hotel culture. Design meets comfort, and French savoir vivre blends with Bavarian joie de vivre in our 396 rooms, 20 meeting rooms and the famous banquet hall. Our unique Spa Lagune and the exciting options in our restaurant, bistro and bar promise to tempt you.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking garage
Wifi
Paid internet
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Room service
Flatscreen TV
Hair dryer
Safe
Laptop safe
On-demand movies
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Business
Languages Spoken
English, French, German, Italian
Location
100Great for walkers
Grade: 100 out of 100
129Restaurantswithin 0.3 miles
19Attractionswithin 0.3 miles
Bayerstrasse 12, 80335 Munich, Bavaria Germany
Name/address in local language
E-mail hotel
Getting there
HauptbahnhofMunich U-Bahn4 min
TheresienwieseMunich U-Bahn7 min
Rental CarsSee rental cars from $47/day
4856Reviews68Q+A100Room tips
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The hotel did a number of things well, but rather too many things not well. The client-facing staff are just wonderful - friendly, professional, at least bilingual (if not more) and can’t do enough to make you feel comfortable and take care of any issues. Nothing is a problem to them. Food was great. Room impeccably quiet ( despite being on a very noisy road and next to main train station.) Large bathroom, good shower, very large and comfortable bed. Lots of mirrors, adding to the spacious feel. Nice touches, such as automatic lights in the wardrobes. Quite delightful turndown staff. But. The room was a good size but overall, dark, most because of the chosen decor and the poorly placed lighting. Despite having over TEN different lights. The room is mostly done out in black and dark brown, from brown ceiling through wardrobes ( dark brown), large black TV, black tables x 2, and dark (brown? purple? Too dark to make out ) bathroom panels. I was there a few days before I found a USB and plug sockets almost invisible on the dark brown strip next next to the bed. There are multiple lights all over the room, all operated differently, with 2 angled neatly to shine straight into your eyes when you walk in. They point in different directions, except where I wanted them. No good for reading in bed, and difficult to find things on dark surfaces. The room cleaning/servicing was so poor initially (eg, evidence of previous occupants in shower (ick) I complained, after which it greatly improved. It was very hard to find hotel info — my iPad was playing up and it all seemedto be designed for you to scan. I was too travel weary to persist. It took three attempts to get firmer pillows. One chap turned up, we agreed which type and he went away. I never saw him again, nor any different pillows either. I had to leave notes pointing out things to refill, like conditioner in the shower. As for the “reading material” in my room (“Sanitary fittings in Stainless Steel”? Century Laminates?) I couldn’t decide whether it had been put there for the look, or some traveller had left stuff behind and no one noticed. When checking out, I was distinctly underwhelmed to be told that no car and driver had been booked, as agreed with one of the reception staff a day before. Sorry madam, a mistake, we will call you a taxi. Overall, I thought the hotel sleek and very stylish, but while it promises a lot it failed to deliver. I’ve had much better service and cleaning at hotels that didn’t charge premium rates and prices. I expected better. I would not choose Sofitel again. I those who value style over substance, will probably love it. …
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Date of stay: June 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
The perfect hotel. Very luxurious and perfectly located near the central station and Carlsplatz. Beautiful and comfortable rooms, and a very good breakfast. The service was outstanding and the staff is always wearing a friendly smile. Will definitely return to this hotel when in Munich.
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Emiel van Dijk, General Manager at Sofitel Munich Bayerpost
Responded Mar 14, 2023
Bonjour, Thank you very much for commenting on your stay at Sofitel Munich Bayerpost. It is great to hear that our guests appreciate our efforts regarding quality and service. We are happy to welcome you back soon! Best Regards, Emiel van Dijk, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Sofitel Hotel for the entire duration of a conference at the ICM in Messegelände- and I could not have picked a more perfect spot to stay. That is because of its central location, just a few steps away from the Central station, where efficient, punctual service got me to and from my destination in about 25 minutes. Munich is a roadworks nightmare at present. The cab driver from the airport said it’s the worst he has seen in his 20 years. The last Km to the hotel took 10 minutes by cab- it would have been as fast to walk. But the hotel retains its magnificent presence as an oasis of calm in the midst of all of this, despite the construction encroaching upon its very doorstep. I noticed that the al-fresco bar was full every night, with locals, who seemed to appreciate the convenience and quality as much as the guests. Breakfast was exceptional, as per Sofitel standards. I would like to extend thanks again to Freddy who oversaw the service and consistently ensured I had every wish catered to- even to providing me with a takeaway sandwich bag! Also a special mention for Ramos the bellman, who did not let me walk a step further with the luggage than I needed, and provided cartons of water for the onward journey which came in very handy indeed. The Sofitel has again delivered on its reputation for impeccable service even in the midst of challenging times.…
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel Munich, General Manager at Sofitel Munich Bayerpost
Responded yesterday
Bonjour thethreeofus41, Thank you so much for staying with us and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Emiel van Dijk, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel in the center of Munich. It is next door to the central railway station and is a heaven of serenity and elegance. We had a small glitch at the reception when we arrived as the first person failed to recognize us correctly although he did glance at my passport. He assigned us to the wrong room category which was lower than the one I ordered. Luckily I caught the mistake in time so we returned to another person who corrected the mistake. Our room faced the garden and had a nice view of the city. It was large and clean and had all the amenities including a nesspresso machine. Bath was also very large and nice. Breakfast was great and the servers went out of the way to help and get you drinks etc. The welcome drink at the bar was also very nice. Basically, excellent quality as one would expect from Sofitel. Overall, I definitely recommend it and will definitely return when in Munich. …
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Date of stay: June 2023Trip type: Traveled on business
Room Tip: Ask for a room facing the garden with city views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel Munich, General Manager at Sofitel Munich Bayerpost
Responded yesterday
Bonjour Ronen99, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the recommendation. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Emiel van Dijk, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very beautiful and very elegant, and I highly recommend visiting it. Its location is distinguished, close to the square, restaurants, markets, and the train station. The hotel is very comfortable and quiet, its design is very beautiful, the furniture is beautiful, and the reception and service are very excellent.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel Munich, General Manager at Sofitel Munich Bayerpost
Responded yesterday
Bonjour Wander66243748065, Thank you for your visit and the recommendation. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived early and were greeted with a very kind, courteous, and efficient receptionist who quickly delt with our reservation. The room was clean and of a good standard though the windows don’t open for fresh air. The air conditioning is good. Breakfast was excellent and the health club very good and not busy. We did not eat in the other restaurant. Location is excellent and we wouldn’t hesitate to stay again.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sofitel Munich, General Manager at Sofitel Munich Bayerpost
Responded yesterday
Bonjour Gosford1, We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest rating. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our checkin wasn’t great. We extended our stay via Expedia but the property didn’t have record of us arriving. The reception staff tried to assist and we were given a drink voucher for the inconvenience. Liked the gesture. The food, particularly the breakfast was the only good thing about this property. The staff are generally unfriendly. The room we had was run down, smelled mouldy. There was black mould in the shower grout, the shower flooded - drainage appeared to be poor. I had allergy like symptoms when in the room but I cannot say if this was the room itself that caused it for sure. The location is right next to the central station and while convenient, has all sorts of dodgy people around. We didn’t feel safe. We’ve stayed in different Sofitels in the past and this was the worst so far. And no, we prefer not to be Accor members.…
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Date of stay: May 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel Munich, General Manager at Sofitel Munich Bayerpost
Responded 1 week ago
Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with our service and the room did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Best regards, Emiel van Dijk, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely first class hotel. Staff and service exceptional at every turn. Front desk service excellent, Isa Bar excellent, room service and maintenance excellent. We were very happy with our stay. The location is central and very convenient to trains and tours.
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sofitel Munich, General Manager at Sofitel Munich Bayerpost
Responded 1 week ago
Bonjour chris h, We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For a 5-star hotel I expected a lot more. The Room- The jr. Suite for a family of 4 was just okay. The couch bed was very firm and not comfortable. The furniture was tired and showed a lot of wear. The desk lamp didn’t work. The cleaning service was mediocre at best- no new water glasses left on mini bar, robes and towels not replaced, in-room slippers- I was left with 3 (not pairs, just three slippers). 🤷🏼♀️ The main bed was very comfortable and the sheets very soft….. this was a plus. The bathroom- very small for a family of 4. The drains smelled of the sewer. The toiletries reeked of perfumes. Way too strong. Some people don’t like over-powering scents and this should be taken into consideration by the hotel. Ordered room service several times and it arrived on time, and staff was professional and friendly but the food was barely warm. Each time, weren’t given enough silverware and even when requested, no ice was given. The pool….. where should I start. NOT FAMILY FRIENDLY at all. I don’t mean babies, but for older children. Not enough seating. Staff working in pool/spa area basically interrogated me upon entering. Made demands, rather than asking politely for my information, etc… Later, I was sitting in one chair and had another chair with robes and towels on it waiting for my two children to exit the pool. The woman working demanded my chair for another person and told me it would only be needed for 5 minutes. I gave her my chair and had to pile up 3 robes and 3 towels on a tiny table….. no where else to put them. The chair was never returned to me. The staff were rude, unprofessional and I noticed their behavior was consistent with everyone entering the pool area. At one point the staff were even arguing in front of several guests. It was very busy but there’s no excuse for their behavior.…
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Date of stay: May 2023Trip type: Traveled with family
Room Tip: If you want a family friendly pool/spa area stay elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel Munich, General Manager at Sofitel Munich Bayerpost
Responded 1 week ago
Bonjour nicole1234562014, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our spa/pool organization including the behaviour of the staff. Sorry to also learn that our room service was less than satisfactory. I appreciate your honest and very detailed critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Sofitel Munich Bayerpost. Best regards, Emiel van Dijk, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service has been fantastic from the start. We have been dealing with the reservations office for our two groups (total 31 guests) and we were taken care of in a great way. The personnel on site has also been very professional and friendly! Especially the bellboys taking care of valet parking and luggage etc. The rooms were very nice, comfortable and clean. And most important->quiet! The only thing that we didn’t like was that the bar closes too early. If you return from a dinner after a long business day, you want to be able to soend some fun time at the bar :-) If circumstances allow, we would be more than happy to come back for the next business trip to Munich.
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sofitel Munich, General Manager at Sofitel Munich Bayerpost
Responded 2 weeks ago
Bonjour NorthStar02433680391, Thank you for staying with us and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks on the room and on the staff! We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Emiel van Dijk, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$256 - $352 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel munich bayerpost hotel munich, accor munich bayerpost, munich sofitel
LOCATION
GermanyBavariaUpper BavariaMunich
NUMBER OF ROOMS
396
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Frequently Asked Questions about Sofitel Munich Bayerpost
Which popular attractions are close to Sofitel Munich Bayerpost?
Nearby attractions include St. Paul's Church (0.3 miles), Boilerman Bar Munich (0.2 miles), and Deutsches Theater München (0.3 miles).
What are some of the property amenities at Sofitel Munich Bayerpost?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Munich Bayerpost?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Sofitel Munich Bayerpost?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Munich Bayerpost?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sofitel Munich Bayerpost?
Conveniently located restaurants include Vinothek by Geisel, Irmi, and Schiller Bräu.
Are there opportunities to exercise at Sofitel Munich Bayerpost?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Sofitel Munich Bayerpost have airport transportation?
Yes, Sofitel Munich Bayerpost offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sofitel Munich Bayerpost located near the city center?
Yes, it is 0.9 miles away from the center of Munich.
Are any cleaning services offered at Sofitel Munich Bayerpost?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sofitel Munich Bayerpost?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.