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Mandarin Oriental, Munich

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Mandarin Oriental, Munich
Mandarin Oriental, Munich
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806 Reviews from our TripAdvisor Community

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Showing 545: English reviews
Sydney, Australia
Reviewed 2 days ago NEW

Staff were friendly but would not go above and beyond as some reviews claim. Would not consider it as the best hotel I've ever stayed at. Bathroom is not spacious, airconditioning doesn't work and restaurant food is average

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Helpful?
Thank evhermanns
United Arab Emirates
HOTEL’S FAVORITE REVIEW
Reviewed 4 weeks ago

My Wife and I went to Munich for a leisure trip and had the most wonderful time at Mandarin Oriental. Upon arrival (1.30pm), we were welcomed in such kind, professional and generous manner by the reception team and invited for coffee/drinks until our room was ready for check in. The lobby is beautiful and this one hour coffee/afternoon tea was...

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Helpful?
1Thank Daniel W
About Hotel's Favorite Review
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Daniel W, Many thanks for sharing your fantastic comment on the occasion of your recent stay at our hotel. I am thrilled to learn that we fulfilled our aim to anticipate your needs and that you esteemed our amenities and thoughtful details. My colleagues are happy that you praised their service from the heart. We hope to have the...

Reviewed 1 week ago NEWvia mobile

Hotel is slightly dated but general ambience was friendly. A few things I noted: 1. There's no permanent door person. Sometimes when they see you are walking through the first set of doors someone will come over if they see u, but by then you've reached the second set of doors anyway. This happened most of the time 2. The...

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Helpful?
Thank molardontist
MOMUCMunich, Executive Assistant Manager at Mandarin Oriental, Munich, responded to this review

Dear molardontist, Thank you for having taken the time to post your observations on the occasion of your stay at Mandarin Oriental, Munich. We take guest comments serious as it helps to improve our service. I am very sorry that we did not meet your expectations in some areas. This is certainly not our usual standard and I would like...

wassenaar
Reviewed 2 weeks ago

We stayed for 3 nights in Mandarin Oriental. I had never stayed in a Mandarin Hotel before but now I understand why people enjoy it so much. The service is just great and so personal. You really feel like you are a welcome guest. I also enjoyed our room, which was small but quiet and everything was there (even a...

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Helpful?
Thank happyhallow
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear happyhall, What a delight to read your FANtastic comment on your first visit to Mandarin Oriental, Munich. I am thrilled to learn that you experienced a wonderful stay and appreciated our service from the heart. We thank you for being such a great “FAN” of Mandarin Oriental and are looking forward to your next visit to our hotel. Best...

London, United Kingdom
Reviewed 4 weeks ago via mobile

- Location is very good but hotel is just ok, nothing amazing no "wow" like London or Paris. - Rooms are more in line with a 4-star hotel - They make you pay for internet connection which is really cheap... - More importantly they were some older guys hanging out with prostitutes at the bar which I think it is...

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Helpful?
Thank romain_fontenay
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear romain_fontenay, Thank you for taking the time to write this comment on your stay at Mandarin Oriental, Munich. I am very sorry to hear that you did not enjoy your time with us and I was surprised to read your points of criticism. First of all, please note that we have refurbished all public areas in 2015 and the...

Tel Aviv, Israel
Reviewed 4 weeks ago via mobile

I visit Munich often and tried handful of hotels in the city but never enjoyed a stay as I did in Mandarin Oriental. Truly beautiful design and great service. The bar and restaurant are perfect for evening stay.

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1Thank nimrodk803
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear nimrodk803, I am delighted to learn that you like Mandarin Oriental, Munich and experienced an enjoyable stay at our hotel. We are looking forward to the pleasure of welcoming you again to Mandarin Oriental, Munich in the near future. Best regards, Wolfgang M. Greiner General Manager Mandarin Oriental, Munich

Orange County, California
Reviewed 5 weeks ago

We stayed at the MOM for the 4th (?) time before Christmas. Despite some serious hurdles we had a great stay, thanks largely to the hotel. Our flight from CA was delayed by a full day due to weather issues. Then our bags went missing and seemed likely lost for the first two days. Finally, on our arrival day, the...

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Helpful?
Thank SarahInSoCal
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear SarahInSo, Thank you for staying with us again and for having taken the time to share your wonderful experience during your visit at Mandarin Oriental, Munich. I am thrilled to learn that you again experienced a comfortable and memorable stay at our hotel and that you were more than satisfied with my colleagues’ legendary MO service. It is nice...

Sydney, Australia
Reviewed 5 weeks ago

For a while Mandarin hotels got dark and stuffy. This one is the opposite. Its perfectly positioned in a quiet side street with the most wonderful staff. Whoever selected every person working in this hotel deserves and medal and a raise.The rooms are tasteful and large.The only negative is the restaurant but Munich has great places to eat. Just ask...

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Helpful?
Thank Connolly47
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Connolly4, Thank you for sharing your impressions on your stay at Mandarin Oriental, Munich. I am thrilled to learn that we have met your expectations and that you enjoyed your time in Munich. Your praise is well received and I am happy that you appreciated the colleagues’ service from the heart. We are looking forward to your next visit...

Beirut, Lebanon
Reviewed January 10, 2017

Professional and friendly staff the rooms are great the sushi restaurant is among the best i've tried the service is outstanding chapeau bas for the reservation department they did a great job.Thank you to all the staff we had a wonderful time …

Review collected in partnership with this hotel
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Thank SamiSolh
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear SamiSolh, Thank you for your fantastic comment. We are thrilled to learn that your stay at our hotel was enjoyable and memorable. Looking forward to the pleasure of welcoming you soon again to Mandarin Oriental, Munich. Best regards, Wolfgang M. Greiner General Manager Mandarin Oriental, Munich

Barranquilla, Colombia
Reviewed January 9, 2017

We spent 5 nights at this amazing hotel, from dec 20 until the 25th and had a great time. We were a family of 4 with kids ages 4 and 7. We had a junior suite that was incredible for the family. The attention to detail was great and our kids were treated incredibly by all the staff in the...

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Thank Besttravel_28
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Besttrave, It was a pleasure reading your marvelous comment on the occasion of your recent visit at Mandarin Oriental, Munich. I am more than happy to learn how much you and your family enjoyed Christmas at our hotel and appreciated my collaegues’ service from the heart. I hope that you will have a chance to return to Mandarin Oriental,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Quietly tucked away in a side street, yet centrally located near the famed Maximilianstrasse, Mandarin Oriental, Munich is an elegant gem of Neo-Renaissance charm, providing the highest levels of personalised service in the city and award-winning restaurant and bars. The newly refurbished 48 spacious rooms and 25 suites offer the finest in contemporary luxury and, along with the stunning roof-top pool, feature views that stretch across the picturesque surroundings of the old town. ... more   less 

Additional Information about Mandarin Oriental, Munich

Address: Neuturmstr. 1, 80331 Munich, Bavaria, Germany
Location: Germany > Bavaria > Upper Bavaria > Munich
Price Range: $423 - $1,152 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Munich 5*
Number of rooms: 73
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Hotels.com, Booking.com, Expedia, Travelocity, Agoda and Jetsetter so you can book your Mandarin Oriental, Munich reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental Munich Hotel Munich
Mandarin Oriental Hotel Munich
Mandarin Munich
Munich Mandarin Oriental
Hotel Style:
#1 Business Hotel in Munich
#2 Luxury Hotel in Munich
#10 Family Hotel in Munich
#10 Romantic Hotel in Munich
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Questions & Answers

Here's what travelers have asked, with answers from Mandarin Oriental, Munich staff and other travelers.
9 questions
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Questions? Get answers from Mandarin Oriental, Munich staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had a room on the 6th floor. It was a quiet room. The view was nice, but you do look over the top of a parking garage.”
 of 5 bubbles happyhallow, 2 weeks ago | Read review
“The Junior Suite was AMAZING.”
 of 5 bubbles Besttravel_28, Jan 9, 2017 | Read review
“Take a room on the upper floors 6-7 as you'll get a great view over Munich.”
 of 5 bubbles katjas395, Nov 28, 2016 | Read review
“Suite with a terrace.... do it!”
 of 5 bubbles 472robertg, Nov 14, 2016 | Read review
“any room should be fine”
 of 5 bubbles KT485, Nov 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question