Hi just have been in the lobby and in the bar. so disapointing, the construction work around is of course not really welcoming, but the service in the lobby a clear no go. no one at the entrance, no one in the lobby. i know the hotel since years and i really have to say the development incl the bar is getting worse and worse. i really hope the new rosewood will wake them up and i also hope who ever owns or run the place will change it quickly or better sell the place to somebody who understand this high end business better.
Amazing experience in the heart of the city. From door to check in, from room to the breakfast they made everything seemless and perfect. And when we entered to our Mandarin Room we were MOWOWed by the staff. Super nice, friendly and sincerity is everywhere. Don’t look for other brands, if you want to have a great luxury experience Mandarin Oriental is the right adress. Thanks to everyone :)
What a wonderful hotel. I was here with a client for a multi-day series of team meetings. Everything about the hotel is top class 5-star. Outstanding service by concierges, reception, restaurant and conference staff. Special mention for Hugo who went out of his way to provide me with fantastic service. He even remembered my name, greeting me in the morning and even (almost) pronouncing it correctly! Brilliant!!
We stayed here for 4 nights twice over a 6 day period interrupted by travel to Spain. How else do you describe a Mandarin Oriental? Fabulous and surprisingly this was the warmest reception of the ones I have stayed in. Thank you Henrietta and team. Fabulous is the only word to describe the service from the staff, the restaurant, the food, the rooms and the ambience. On our second stay, we were upgraded to a suite in the Presidential Wing which was fabulous. Thank you again Henrietta. To the rest of the team, thank you so much.
We had the pleasure to stay in one of the most beautiful rooms at the iconic Mandarin Oriental Munich. All the facilities were highly modern, from charging your iphone beside the night table or to the controlling the shower via an electronic panel. The room was spotless and everything was arranged to our preferences. A special thanks to the whole Team, specially from Max, Henrike, Henrietta well as Sima from the yummy restaurant. We can only recommend this place.
Stayed a couple of nights in the wonderful Mandarin Oriental Munich over Christmas and was very well looked after. Maximillian greeted my wife and I at the lobby and showed initiative and ensured we were as comfortable as possible as we were unable to check in early (we did arrive a lot earlier than expected). The rooms were very classy and homely, with fantastic over views over Munich. Breakfast was of the highest quality as well, Sebastian who looks after F&B demonstrated great product knowledge and went out of his way to make sure we had a memorable Christmas day in Mandarin Oriental. Location was perfect, easy walk to Christmas market and key attractions.
It was truly fantastic stay and MO Munich team made it feel very special..! I had wonderful upfront communication with the concierge and reception teams, to let them know some extra requirements and small arrangements. We made precise expectations and those were exceeded..! Upon arrival we got an upgrade (requested, yet not guaranteed) and the room was wonderful, with large terrace and outdoor seating. We immediately used that to sit down and relax. The team made amazing flowers bouquet that was waiting for my wife while she entered the room - and - of course, how to imagine a celebration without a good and chilled champagne...! Was all there waiting for us! The room itself is spacious, ultra modern, while keeping the classy and contemporary look, with great adjustments towards a higher sustainability, and not missing any luxury touch. The amount, variety and quality of tea available in room made a mental connection to oriental culture and importance of tea in our life. A truly enjoyable stay and was super happy to be back again after several years, only to be realizing that the hotel became even better than before. 10/10.…
Really poor service- 1st experience was at breakfast. Was seated, got a Cappuccino and then totally forgotten. 100%. Eventually flagged down a server (not mine) and ordered. And waited. And waited. And received the check WITH the breakfast I didn’t receive. Complained. Eventually got breakfast. But then ignored again- had to search for and fetch my own salt and pepper. NO ONE ever asked me if I needed anything-not a 2nd cup of coffee or whatever. Fake apologies given. Went to Matsuhisa for dinner- delicious. But you know what would have been more delicious? Actually receiving the sashimi that I ordered. ( and , of course, was on the bill.) Ive had better service at Waffle House
The hotel is in an excellent location. The restaurant while expensive serves wonderful Japanese food. The service was excellent and never snooty. Everyone was very kind and accommodating of our children. The room had beautifully high ceilings and very large for European standards. A free mini bar was a nice perk. The breakfast was also high quality. The one negative is that the lobby is small with normal ceiling height and doesn't have the grand scale that one would expect of a luxury hotel. The plaza opposite the street is under construction which also diminishes the view from the lobby and doesn't add to curb appeal. I imagine if your room overlooked the construction that might be a disappointment. I hope the hotel can work to fix this in the near future. However, given that I would still stay at this hotel again especially in the summer when the rooftop is open. …
SEBASTIEN MADE MY DAY! 'Twas a busy, buzzing evening at golden hour on the iconic rooftop and Sebastien the manager made sure that I was taken care even though It was very busy and many guests were trying to get seated. The staff here are very pleasant and they really do there best to accommodate your needs especially sebastien. Even through a busy cocktail hour he remained graceful and handled everyone so promptly and efficiently. The drinks at this hotel are amazing! The bartenders really know how to make a cocktail! 5 stars for me! I definitely will be back for a tasty cocktail and a beautiful Bavarian sunset!
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