Check in process was annoying and inefficient. They didn’t pre-fill my details and wanted me to type details into an iPad as if this was some crummy American chain hotel. The room was nice but full of misguided pretend “eco friendly” crap such as disgusting reusable toiletries in the bathroom. The lobby was noisy and cramped with insufficient elevators. Not what I would expect from a hotel in this category. Really subpar experience. My last time here
This was a fantastic experience from start to finish. The hotel is beautifully decorated and we were invited to sit and enjoy a coffee in the reception lounge when we arrived. Our room was very large, with a separate sitting space/ desk area in the huge bedroom, together with a well sized bathroom, with large bath and shower, separate toilet and big wardrobe space off the hallway. The contents on the minibar were included in the price and there were several beers on offer, together with wine and soft drinks, which were replenished on a daily basis. We were also given vouchers to enjoy drinks on the roof terrace, which offered superb views over the Munich skyline. Breakfast was terrific - served at the table and including eggs of your choice, cold cuts and cheeses, fruits, great breads, waffles, pancakes, champagne and juices and probably anything else you could think of. The bed was very comfortable, the location ideal, the staff fantastic and the whole experience very memorable.…
We (My wife and I) stayed at MO Munich for 3 days in late April of 2022. Although the surrounding area was undergoing some construction which discounted the oldtown view from certain rooms, MO Munich still made us feel the money was well spent. I have stayed at various MO properties around the world, with my parents when I was little, myself for business trips, and with my wife for vacations. I know what to expect in term of service and quality from MO, but MO Munich is top notch among all other Mo's because it elevates the MO service with German precision. The room is clean and spacious as you would expect from any MO property; amenities are up to date, and the concierge at the hotel went above and beyond in helping me fixing some issues with my rental car as well as handling the car return process for me (Sixt and MO Munich has a partnership). I will not hesitate to book here again for my next trip to Munich.…
My experience at the Mandarin Oriental was enchanting from beginning to end. The staff was super accomodating and friendly. The suite was breathtaking, the best I've ever stayed at. The decoration was so refined, the perfect combination between modernity and vintage design. The breakfast was delicious, with many options for all diets. I was lucky to have a beautiful weather and enjoyed the rooftop with a 360° view on the city. Thank you MO Munich for this unforgettable experience.
This hotel is simply fantastic, from the newly renovated rooms to service to food. Rooms are spacious, elegant and cosy. All switches and buttons in the room are so smartly designed that they are very intuitive and easy to maneuver. Every hotel staff we’ve met was super friendly and professional. Dario and his team at the concierge are such pleasant and joyful gentlemen. Talking with them feels like meeting old friends. I truly appreciate their knowledge and kindness. Venessa from dining service is a very delightful, worldly and wise young lady. I totally enjoyed our conversation. Matsuhisa is as splendid as always. The lobster-truffle hobayaki, wagyu Robata and wagyu taco are heavenly in taste, texture and presentation. I was a bit disappointed that the wonderful Mandarin Spa is not here at the Munich hotel. However, Natalia at “Amour Fou” on hotel’s ground floor gave fantastic Swedish massage and Hawaiian facial which I completely enjoyed. This weekend staycation has exceeded my expectation. MO Munich a wonderful oasis for a perfect escape, when the outside world has, rather unfortunately, a kindness, respect and warmth deficit. Highly recommend!…
We have a very nice experience at this hotel. The two bedroom cupola suite was redesigned and very beautiful; they gave us our requested top floor room with skylights. The concierge, Dario, was helpful in preparing our itinerary well in advance of the trip, though not as responsive or organized as The Ritz in Paris. The lobby is small and a little underwhelming. The food is just OK; waiters in tea lounge can be a bit snooty. Great location but the boarded up plaza in front of the hotel which I understand is an abandoned construction project of the hotel’s needs to be rectified. Make it a park or a proper square but currently it creates a strange claustrophobic perspective when you leave the hotel. We would stay here again if in Munich, unless there’s a new 5 star alternative (Rosewood?).…
An absolute fan of Mandarin Oriental Munich! We had the pleasure to stay two nights in one of the beautifully decorated, newly renovated junior suites. The location of the hotel is perfect, all major sightseeing points are in walking distance and the hotel itself is absolutely stunning! The renovated rooms are well appointed, thoughtfully decorated and the bathrooms are amazing! For the service and staff, we got welcomed by the lovely Mai Anh, her charming and bubbly introduction to the room was a great start to settle in for the weekend. Her restaurant recommendations and the great Mandarin Oriental Tiffany's Afternoon tea were fantastic and most appreciated! Throughout the stay, she was always available to assist with requests and so was the whole team. The first night, we went to Ory Bar at the ground floor of the hotel, the interior is modern and with the large crowd, the bar had a really cool vibe! Now we talk about the drinks and service! Greeted by the team and placed at the bar right in front of the incredibly witty Ecki who was serving us the best cocktails whilst engaging in a great conversation! What a gem! On Monday, we went to the restaurant Matzuhisa at the Mandarin and we were blown away! Eleni, the fantastic restaurant manager greeted us and was super attentive throughout the dinner! We had several courses with wine pairing (Sommelier really made a difference with the pairings and his service) and the food was fantastic and the service incredible! After we went again to Ory Bar, where the team recognized us and we had a similar incredible experience as two nights before! I can only recommend for everyone to stay at the Mandarin Oriental when in Munich! Great people, fantastic service and beautiful rooms, that makes your Munich stay perfect! Thank you Mandarin Oriental team! Well done! …
Excellent in every aspect! From valet parking, concierge, front desk, housekeeping and restaurant. Hotel is truly luxurious and highly recommended. Location is perfect, near old town and next to Hofbräuhaus. Thank you so much to all staff of MO for making our stay memorable!
Stay here if you have the chance. Every detail in the rooms is perfect. The staff is incredible (though they did skip our turndown service and leave the rooms a bit a mess...) That said, the towels and robes are incredibly soft, I wanted to buy them, and the amenities in the room are like those found in Asia. The location is perfect! We had spent two weeks in Europe and this was our last stop. Head and shoulders above the other 5-stars elsewhere. What a gem!
My wife, son, and I chose the Mandarin for our first ever visit to Munich. We had read that the service was on par with the Four Seasons which has always been great in our experience. I would have to say that the Mandarin could even be considered better than the Four Seasons experience now that we have stayed here at this hotel. The staff from street entrance to front desk to concierge as well as the restaurant and lobby lounge were all excellent without exception. When you are paying a good price for a hotel then you should get great service and we certainly did. The front desk and concierge staff were of great help in our navigation of the latest COVID restrictions and rules. The rooms were spacious, quiet, and the cleaning/turndown staff had a knack for getting everything right and on time even though we never seemed to see them. Our entire stay was stress free from airport pickup to transfer to the train station for our next leg to Berlin. We will definitely stay here again whenever we return to Munich.…
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