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Residence Inn by Marriott Munich City East

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Traveler (190)
Room & Suite (96)
Dining (26)

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About

#51 of 422 hotels in Munich
Location
4.3
Cleanliness
4.6
Service
4.4
Value
4.3
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Property amenities
Parking garage
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family
Green
Languages Spoken
English, German
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.

Location

Orleansstrasse 81-83, 81667 Munich, Bavaria Germany
Name/address in local language
Residence Inn by Marriott Munich City East
597Reviews31Q+A100Room tips
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pembridgelane wrote a review Mar 2024
Raleigh, United States89 contributions34 helpful votes
Our room was like an efficiency apartment, a really well-organized unit. We had everything that we needed for a 3-night stay and more. And the breakfast was amazing, with lots of options. The staff helped us with directions to Marienplatz and answered all of our questions in excellent English.
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Date of stay: February 2024
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Greg H wrote a review Jan 2024
Denver, Colorado308 contributions151 helpful votes
Conveniently located near the Ostbahnhof. Check in was a little weird because it's shared with the neighboring Courtyard. When I arrived around 3pm there was only one person checking people in for both hotels and a bit of a line, no priority check in for elite Bonvoy members. Even though I arrived right at check in time, I still had to wait almost 2 hours before my room was ready. The room itself was quiet and the bed was comfortable. The breakfast was by far the best breakfast I've seen at a Residence Inn, it was more on par with a Marriott full service hotel breakfast. The climate control in the room was weird, they had a very cheap thermostat which did not display the temperature in the room. My stay was during the historic snowstorm at the beginning of December and I turned the thermostat all the way to the plus symbol to take the chill of when I got to my room, but my room always seemed to be colder than the hallway. After a day or so I figured I would try moving the thermostat all the way to the negative symbol and that actually made the room warmer. It seemed the thermostat was only for operating the air conditioning.
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Date of stay: December 2023
Value
Location
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Courtyard-Residence Inn Munich East, Owner at Residence Inn by Marriott Munich City East
Responded Jan 10, 2024
Dear ghart83181, Thank you very much for your stay at the Residence Inn by Marriott Munich City East. It is with great regret for us, that our hotel did not meet your expectation and couldn’t fulfill your trust in the Marriott Brand. Feedback, like yours, helps us to get a better view on our procedures and their effectiveness. Achieving guest satisfaction and fulfilling customer`s expectations is our most important target. Being way of the mark there is not acceptable. Please accept our sincerest apologies for the circumstances caused. The Courtyard & Residence Inn Munich City East are double branded properties operated by the same company. Furthermore we had 3 colleagues at the desk on the specific weekend, so all available check in counter were occupied, but you may rest assured that we will discuss this with our entire team, that these problems be followed up properly in order to avoid it in the future. Please do not hesitate to contact us directly, if you have any further questions. With kindest regards, Residence Inn Munich City East
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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aquarian_India wrote a review Sep 2023
Bengaluru, India264 contributions50 helpful votes
We booked a studio room which had kitchenet it in and it was so convenient with the child and his demands. It was very near to train station, just 5 mins walk from the hotel. The staff was not helpful and was very rude. They only treat the regular customers with care and they did mention this to me. My child had nothing to eat in the breakfast so the restaurant staff asked me if we can make something for him, upon request they prepared the french fires and served us in breakfast on one of the days during our stay. The very next day their restaurant manager on duty came to us and mentioned it cannot be made for us as they do not offer to all customers and this gesture is only for the elite and regular customers which was so let down for me. I even asked them to bill it but please provide, but she was super rude and refused to make it for us (it felt insulted). Rather she showed me options that are vegetarian and can be consumed (which my child doesn't eat). I also spoke to reception about this but nothing was helpful. They have no manners to talk to guests and have zero sense on how to greet the customers. We stayed their for 7 nights which is quite a good amount of days for anyone to be their good customer. I will not recommend this hotel on the grounds of staff's behavior.
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Date of stay: September 2022
Value
Location
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sarah wrote a review Aug 2023
4 contributions3 helpful votes
so I know this is “4.5” stars but I’m my opinion and I’m my experience it was a 1 star rating because the first problem was that there were towels on the bathroom floor, the tables were dirty and so were the floors, the sheets and pillows were stained, tons of flys, and the worst part was the cockroaches!!! This is outrageous!! terrible hotel!! 😡😡😡👎👎👎👎
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Go to holiday in close by!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Courtyard-Residence Inn Munich East, Owner at Residence Inn by Marriott Munich City East
Responded Aug 14, 2023
Dear TravelingSarah14, Thank you very much for your stay at the Residence Inn by Marriott Munich City East and your participation at our “guest satisfaction survey”. It is with great regret for us, that our hotel did not meet your expectation and couldn’t fulfill your trust in the Marriott Brand. Feedback, like yours, helps us to get a better view on our procedures and their effectiveness. Achieving guest satisfaction and fulfilling customer`s expectations is our most important target. Being way of the mark there is not acceptable. Please accept our sincerest apologies for the circumstances caused. We already discussed this with our entire team and you can be ensured, that these problems be followed up properly in order to avoid it in the future. Please do not hesitate to contact us directly, if you have any further questions. Sincerely, Team Courtyard & Residence Inn Munich CIty East
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jojo123454321 wrote a review Jun 2023
Jerusalem, Israel65 contributions68 helpful votes
Well located between the town and Messe (congress center) Good breakfast Free coffee machine 24h Very well equipped kitchen (fridge + freezer, microwave, etc ...) The bathroom was not so functional but still ok
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Full kitchen
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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slimdave wrote a review Oct 2022
Bournemouth, United Kingdom271 contributions172 helpful votes
Stayed here for 3 nights and overall we're happy with the experience. Good location near ostbahnhof and some restaurants, the German restaurant along the road is superb btw for a locals eaterie. Reception was undermanned each day, but luckily no queues when we needed them, and they were friendly and helpful on each occasion. Room was overall good, however on arrival the bin was still full from prior guest, plus shower had their shower gel bottle left - worrying albeit room was otherwise clean from what we could tell. Breakfast is a good buffet selection, we stuck to cereal and continental so can only comment on that offering, which was fresh and tasty. Overall, for a city break it did the job well.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Timor wrote a review Oct 2022
Modiin, Israel4 contributions1 helpful vote
We arrived to the hotel last wensdey as a couple for a two-night stay. checkd in at 14:00 and got upstarais to see room NUMBER 1 (comfort studio). we encountered a horrible smell from the corridor/room. smell of dust. As we entered the room it was obvious that nobody have stayed there for a while. decided to go down to the reception to replace the room. The clerk was friendily and said that the first room didn't pass a cleanliness inspection at all. Got room NUMBER 2 - hair on the bedshits, spiderwebs in the corner of the room and dust everywhere. same feeling as room number 1. We got out to the city and decided to deal with the room later when we come back. As we returened to the room at about 21:00, it was clear that we couldn't stay there and got room NUMBER 3 - same feeling. At about 22:30, tired after a long day, decided to cancel the reservation and search for a different hotel. completely unpleasant experience, we will not return and not recommend
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Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Courtyard-Residence Inn Munich East, Guest Services / Front Office at Residence Inn by Marriott Munich City East
Responded Oct 10, 2022
Dear Timi89Ben, Thank you very much for your stay at the Residence Inn by Marriott Munich City East and your participation at our “guest satisfaction survey”. It is with great regret for us, that our hotel did not meet your expectation and couldn’t fulfill your trust in the Marriott Brand. Feedback, like yours, helps us to get a better view on our procedures and their effectiveness. Achieving guest satisfaction and fulfilling customer`s expectations is our most important target. Being way of the mark there is not acceptable. Please accept our sincerest apologies for the circumstances caused. We already discussed this with our entire team and you can be ensured, that these problems be followed up properly in order to avoid it in the future. Please do not hesitate to contact us directly, if you have any further questions. With kindest regards, Your Residence Inn Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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A_Litle_Bit_OCD wrote a review Sep 2022
Durango, Colorado113 contributions96 helpful votes
While the hotel was very busy, being the opening day of Oktober Fest, and it's right near the Ost Banhoff, there was nobody working at the Residence Inn. Everyone was working on the courtyard side and you had to walk over there every time. While in the Courtyard Lobby, only one of the workstations there was for the Res Inn, the other three were for the Courtyard. This is a pain to check in and check out. The breakfast was very good. I was highly impressed, and is a large part of the reason that this hotel got as good of rating as it did. The room was nice, but not super clean, for example there was hair on the floor in the bathroom (I'm bald, so it's obvious). The TV was locked down so you couldn't plug your own things into it making it mostly useless. The internet was Mediocre.
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Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Courtyard-Residence Inn Munich East, Guest Services / Front Office at Residence Inn by Marriott Munich City East
Responded Sep 21, 2022
Dear A_Litle_Bit_OCD, Thank you for choosing to stay at the Residence Inn Munich City East and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the entire hotel team. Unfortunately we are not able to operate two receptions due to a staff shortage, therefore we have one desk for the Residence Inn and two desks for the Courtyard Hotel in the Courtyard. We hope that we may reopen the reception in the Residence Inn in January 2023. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Munich. Please do not hesitate and contact us directly for any further assistance. With kind regards, Your Team of the Residence Inn Munich City East
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sameer P wrote a review Sep 2022
Ulm, Germany45 contributions11 helpful votes
Stayed here more than 15 days in May 2022. The room was good. No issue with that. The facilities are none except the gym. The property is also in the constricted place. The breakfast is more over for meat lovers or egg lover. Nothing much for me as a vegetarian. The only options were fruits, bread, yoghurt and canned boiled beans.
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Date of stay: May 2022
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Courtyard-Residence Inn Munich East, Guest Services / Front Office at Residence Inn by Marriott Munich City East
Responded Sep 7, 2022
Dear Sameer P, Thank you very much for your stay at the Residence Inn by Marriott Munich City East and for sharing your valuable guest feedback. We are more than happy, that you enjoyed most of your stay at our property. It is with great regret for us, that our hotel did not meet all your expectations, especially the breakfast. We offer besides fruits, yoghurt and beans a great choice of cheese and vegan products like hummus, vegan cheese, vegan sausages and various vegetables. Sameer P, feedback, like yours, helps us to get a better view on our guest service. Achieving guest satisfaction and fulfilling customer’s expectations is our most important target. We are looking forward to welcoming you soon again. Please do not hesitate to contact us directly, if you have any further questions or suggestions. Kind regards. The Residence Inn Munich City East
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SFjoe wrote a review Aug 2022
Sonoma, California519 contributions337 helpful votes
I will start out by saying we have stayed many times in past visits and much like the last visit this one puts the nail in the coffin to never return This visit the Residence Inn by the OST bahnhof has turned into a completely self-service budget hotel where much does not work, staff are overwhelmed and it is at best a one star property - not a four star property. Marriott has two properties at this location that share a common dining room. The resident Inn side of the complex is now no different than the courtyard next to it and where the staff is working the front desk for both properties. Here is a list of what the Residence Inn has either cut service or is altogether not working at all. There is no staff present in the Residence Inn hotel. Customers have to walk to the Courtyard side of the combined property to ask for service even though the Residence Inn side if suppose to be the more expensive and upscale side of the combined properties. No one answers the phone for inquiries because they are overwhelmed. The hotel has experienced all sorts of electronic issues on the property. All the doors facing the property will not open with your key card. You have to walk down to the courtyard side if you want to enter the hotel. The public areas in the unstaffed lobby are always dirty with cig butts or dirty glasses and beer bottles stacked up on the counter or by the garbage cans. They clean them once a day in the morning and that seems to be it. The key card system used to create room access broke down so signs were posted in the elevators "please do not lose your room key as we cannot provide one that works until further notice". If you lost your existing key card, a member of the courtyard hotel has to let you into your room. It was resolved per the front desk after five days and it turned out to be a loose cable to the server. Management is never anywhere to be seen or follow up on guest complaints. They let the poor staff take all the complaints which is why they have a high turnover from the feedback we have gotten. I have never stayed in a hotel for either business or vacation and where the key cards did not work because their coding machine stopped functioning. So this fiasco goes down in my book as a new travel low. Be prepared to hike down to the front desk to ask for extra towels or toilet paper since rooms are only cleaned every 3 days. Our room was not clean and we used our own santi-wipes to clean the counters and bathroom. TV did not work and we had to wait until Monday for their IT tech to return or switch rooms. All this hotel staff knew to do was to offer was to change rooms. People were downstairs outside in the garden and making a lot of noise at 4:30am. Calls to the front desk again proved useless. All I can think of is the hotel is practicing skimpflation at the expense of their guests. The front of both hotels along their public areas was filthy dirty. Cig butts are everywhere as well as trash. Elevators are also disgustingly dirty. Bath products smell like kerosene was added so we bought our own soap for the bathroom. Again cheap products to keep costs down. Had this not been a corporate required stay we would have check out and moved to another property. The lobby coffee machine in the Residence lobby is consistently not working. If you get up before the dining room opens and want coffee this machine more times than not, isn't functioning. Because the front doors failed to open at all and you are staying in the Residence Inn side of the combined residence, you had to go around the back of the hotel to get in thru a rear entrance or walk down to the lobby entrance for the Courtyard end of the property to then walk all the way back down to the Residence Inn side of the property. Great when you are carrying large suitcases. Same for the underground parking. Guests assume by parking on the Residence Inn side can then come upstairs to check-in. Instead, they discover the Residence side of the property no longer staffs their lobby. Guests have to go to the other side of the property to check in at the Courtyard lobby.
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Date of stay: July 2022
Location
Cleanliness
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Trip type: Traveled on business
Room Tip: Find one that everything works
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Courtyard-Residence Inn Munich East, Guest Services / Front Office at Residence Inn by Marriott Munich City East
Responded Aug 9, 2022
Dear SFjoe, Thank you very much for your stay at the Residence Inn by Marriott Munich City East. It is with great regret for us, that our hotel did not meet your expectation and couldn’t fulfill your trust in the Marriott Brand. Feedback, like yours, helps us to get a better view on our procedures and their effectiveness. Achieving guest satisfaction and fulfilling customer`s expectations is our most important target. Being way of the mark there is not acceptable. We do understand your point regarding the closed reception in the Residence Inn and the inconveniences this causes, and we would love to reopen it again, but unfortunately we cannot operate two receptions due to our staff shortage. We apologize that you got the impression that the management is not present. The department heads and I work in all shifts, whether it is the front office, restaurant or kitchen. For example, I've been working the morning shift at the hotel reception for months, so I think we've seen each other from time to time. Due to the understaffing, we unfortunately cannot answer every call in time. Please accept our sincerest apologies for the circumstances caused. We discussed this with the entire team and you can rest assured, that we are working hard to fulfill customer's expectations. SFjoe, thank you again for your feedback, please do not hesitate to contact us directly, if you have any further questions. With kindest regards, Nadine Cluster Hotel Manager Courtyard & Residence Inn Munich City East
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$137 - $273 (Based on Average Rates for a Standard Room)
LOCATION
GermanyBavariaUpper BavariaMunich
NUMBER OF ROOMS
125
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RESIDENCE INN BY MARRIOTT MUNICH CITY EAST $156 ($̶1̶7̶4̶) - Updated 2024 Prices & Hotel Reviews - Germany

Frequently Asked Questions about Residence Inn by Marriott Munich City East
Which popular attractions are close to Residence Inn by Marriott Munich City East?
Nearby attractions include El Perro y El Griego - Tapas-Bar Munchen-Haidhausen (0.2 miles), Boulderwelt Muenchen Ost (0.3 miles), and SALADINS SOUK (0.3 miles).
What are some of the property amenities at Residence Inn by Marriott Munich City East?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Residence Inn by Marriott Munich City East?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Munich City East?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Residence Inn by Marriott Munich City East?
Yes, a parking garage is available to guests.
What are some restaurants close to Residence Inn by Marriott Munich City East?
Conveniently located restaurants include Zum Brunnstein, Rusticana, and L'Angolo della Pizza.
Are there opportunities to exercise at Residence Inn by Marriott Munich City East?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Residence Inn by Marriott Munich City East?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Munich City East?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Munich City East offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Residence Inn by Marriott Munich City East?
The staff speaks multiple languages, including English and German.