We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Orleansstrasse 81-83, 81667 Munich, Bavaria Germany
2 people are viewing this hotel
Hotel direct offer!Unlock Member Rates!
Lock in the lowest price from these sites
Booking.com
$164
View deal
Expedia.com$164
Residence Inn$164
Hotels.com$163
Travelocity$164
Priceline$164
Tripadvisor$164
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (175)
Room & Suite (86)
Dining (23)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 08/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn Munich City East
Updated 08/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#43 of 428 hotels in Munich
Location
4.3
Cleanliness
4.6
Service
4.4
Value
4.3
Suggest edits to improve what we show.Improve this listing
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Blackout curtains
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family
Green
Languages Spoken
English, German
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
84Good for walkers
Grade: 84 out of 100
37Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
586Reviews31Q+A100Room tips
Traveler rating
  • 299
  • 213
  • 47
  • 13
  • 14
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
SFjoe wrote a review Aug 8
Sonoma, California516 contributions323 helpful votes
I will start out by saying we have stayed many times in past visits and much like the last visit this one puts the nail in the coffin to never return This visit the Residence Inn by the OST bahnhof has turned into a completely self-service budget hotel where much does not work, staff are overwhelmed and it is at best a one star property - not a four star property. Marriott has two properties at this location that share a common dining room. The resident Inn side of the complex is now no different than the courtyard next to it and where the staff is working the front desk for both properties. Here is a list of what the Residence Inn has either cut service or is altogether not working at all. There is no staff present in the Residence Inn hotel. Customers have to walk to the Courtyard side of the combined property to ask for service even though the Residence Inn side if suppose to be the more expensive and upscale side of the combined properties. No one answers the phone for inquiries because they are overwhelmed. The hotel has experienced all sorts of electronic issues on the property. All the doors facing the property will not open with your key card. You have to walk down to the courtyard side if you want to enter the hotel. The public areas in the unstaffed lobby are always dirty with cig butts or dirty glasses and beer bottles stacked up on the counter or by the garbage cans. They clean them once a day in the morning and that seems to be it. The key card system used to create room access broke down so signs were posted in the elevators "please do not lose your room key as we cannot provide one that works until further notice". If you lost your existing key card, a member of the courtyard hotel has to let you into your room. It was resolved per the front desk after five days and it turned out to be a loose cable to the server. Management is never anywhere to be seen or follow up on guest complaints. They let the poor staff take all the complaints which is why they have a high turnover from the feedback we have gotten. I have never stayed in a hotel for either business or vacation and where the key cards did not work because their coding machine stopped functioning. So this fiasco goes down in my book as a new travel low. Be prepared to hike down to the front desk to ask for extra towels or toilet paper since rooms are only cleaned every 3 days. Our room was not clean and we used our own santi-wipes to clean the counters and bathroom. TV did not work and we had to wait until Monday for their IT tech to return or switch rooms. All this hotel staff knew to do was to offer was to change rooms. People were downstairs outside in the garden and making a lot of noise at 4:30am. Calls to the front desk again proved useless. All I can think of is the hotel is practicing skimpflation at the expense of their guests. The front of both hotels along their public areas was filthy dirty. Cig butts are everywhere as well as trash. Elevators are also disgustingly dirty. Bath products smell like kerosene was added so we bought our own soap for the bathroom. Again cheap products to keep costs down. Had this not been a corporate required stay we would have check out and moved to another property. The lobby coffee machine in the Residence lobby is consistently not working. If you get up before the dining room opens and want coffee this machine more times than not, isn't functioning. Because the front doors failed to open at all and you are staying in the Residence Inn side of the combined residence, you had to go around the back of the hotel to get in thru a rear entrance or walk down to the lobby entrance for the Courtyard end of the property to then walk all the way back down to the Residence Inn side of the property. Great when you are carrying large suitcases. Same for the underground parking. Guests assume by parking on the Residence Inn side can then come upstairs to check-in. Instead, they discover the Residence side of the property no longer staffs their lobby. Guests have to go to the other side of the property to check in at the Courtyard lobby.
Read more
Date of stay: July 2022
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Find one that everything works
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Courtyard-Residence Inn Munich East, Guest Services / Front Office at Residence Inn Munich City East
Responded 3 days ago
Dear SFjoe, Thank you very much for your stay at the Residence Inn by Marriott Munich City East. It is with great regret for us, that our hotel did not meet your expectation and couldn’t fulfill your trust in the Marriott Brand. Feedback, like yours, helps us to get a better view on our procedures and their effectiveness. Achieving guest satisfaction and fulfilling customer`s expectations is our most important target. Being way of the mark there is not acceptable. We do understand your point regarding the closed reception in the Residence Inn and the inconveniences this causes, and we would love to reopen it again, but unfortunately we cannot operate two receptions due to our staff shortage. We apologize that you got the impression that the management is not present. The department heads and I work in all shifts, whether it is the front office, restaurant or kitchen. For example, I've been working the morning shift at the hotel reception for months, so I think we've seen each other from time to time. Due to the understaffing, we unfortunately cannot answer every call in time. Please accept our sincerest apologies for the circumstances caused. We discussed this with the entire team and you can rest assured, that we are working hard to fulfill customer's expectations. SFjoe, thank you again for your feedback, please do not hesitate to contact us directly, if you have any further questions. With kindest regards, Nadine Cluster Hotel Manager Courtyard & Residence Inn Munich City East
Read more
darronl2015 wrote a review Oct 2021
6 contributions15 helpful votes
I had a reservation to stay at this property Sept 23-25, 2021, which had been cancelled back in February 2021. The reservation no longer showed on my Marriott Bonvoy App., so naturally one could assume it had been properly cancelled and I deleted the emails concerning this reservation. Come Sept. 25th, hotel charged me for the stay. Despite my calls to Marriott explaining what happened, hotel refused to refund me my money. I also never a pre-arrival email just prior to my stay as I usually do with any Marriott property. My reservation was clearly cancelled, despite property's claim of not having a record of such. DO not stay here, unscrupulous owners.
Read more
Date of stay: September 2021
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Lawrence J wrote a review Sep 2021
38 contributions8 helpful votes
Stayed here in 2017 and had a great time. Came back again in Aug 2021 and front desk was handled through the sister hotel next door, the Courtyard. We are Gold Members but had prepaid through a third party because it was a better deal. However, when checking out we were told they need our credit card to check us out even though we told them the room had been prepaid. We were assured that they will not charge us as the stayed was prepaid. After our trip, our credit was charged twice by the hotel! Now a month later and I’m still having to disputes the hotel charges and the 3rd party is giving us the run around 🤨 Breakfast was decent but aside from that don’t expect much services from the Courtyard. And if you need anything like extra towels, you have to go downstairs and walk next door to find help. There were no one to answer any questions at the Residence Inn at all. For the same price, you can stay at better hotels with more services. We will not be back for sure.
Read more
Date of stay: August 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
tjk827 wrote a review Jun 2021
Phoenix, Arizona, USA24 contributions54 helpful votes
Our family stayed here for 10 days. We arrived and the staff greeted us, while our room wasn't ready, they were able to hold our suitcases, so that we could go sightseeing. The room itself, was comfy, clean and refreshing. The hotel provides a daily breakfast (typical European breakfast) all which were delicious; there were a few nights that had happy hour. The front desk staff was always helpful, answering all our questions, providing us with information regarding public transportation and suggestions on where to go. There's a supermarket 5 mins away, public transportation, within walking distance to the center city Munich and lots of little neighborhoods/shops.
Read more
Date of stay: September 2020
Rooms
Location
Service
Room Tip: ask for a garden view room
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
KrithikaRajiv wrote a review Dec 2020
Paris, France131 contributions72 helpful votes
From rooms to breakfast everything was so so perfect. Many food outlets around. Supermarket Lidil just 5 minutes away. Opposite to tram station. I cant thank enough, it was the most amazing stay i could ever ask for in Germany.Happy Happy.
Read more
Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
KrithikaRajiv wrote a review Aug 2020
Paris, France131 contributions72 helpful votes
We stayed for two nights here.Sparkling clean environment.English breakfast.Opposite to tram station that takes you to city centre or other places.Supermatket lidil closeby.Thai restarant next to hotel amazing food options.
Read more
Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Francisco76 wrote a review Aug 2020
The Netherlands44 contributions82 helpful votes
We (family of 3) stayed at the residence inn on the 25th of July. Unfortunately there was only 1 front desk member on shift. As such the check-queue was long (also because of Covid 19 measures) and because of the fact that the front desk was also working for the connected courtyard hotel. So you have 1 employee, managing the front desk of 2 properties. Can’t fault the employee as he did his best. But it makes a bad start. Our booked studio was not prepared properly; the sofa bed was not made up and no extra towels has been left. I called the front desk to request the missing items however after 10 rings, the phone was hung up immediately after it was picked up. So, back to the queue at the front desk where, after a 15 min wait, the employee called to have the room prepared as per the reservation. The room was ok and breakfast was fine and the staff working there where well adjusted and efficient in this current reality. I stayed on points and with a gold status. Bottom line: Covid 19 seems to have had an impact on the “modus operandi” of this hotel. Proper level of staffing is crucial to attain & maintain a solid service in this Covid 19 reality. Don’t place your frontline staff in position where they simply can not fulfill their work to the standard you sell.
Read more
Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
Helpful
Share
jra3 wrote a review May 2020
Wisconsin760 contributions320 helpful votes
First time staying at this property. It is very close to the Ostbahnhof. While the room wasn’t large by any means, it was modern and quite comfortable. My room had a nice courtyard patio that was welcoming and peaceful. The bountiful included breakfast buffet was an added benefit. Also the staff very welcoming.
Read more
Date of stay: August 2019Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Gayle O wrote a review Feb 2020
South Pasadena, California18 contributions18 helpful votes
+1
Comfortable stay in brand new hotel. Spacious room with well-equipped kitchenette and good wifi. Very close to the Ostbahnhof train station, which is one of the transportation hubs in the Munich area. Although there is construction in the area, we didn't hear it in our room. And it looks like the area will soon have many places to shop and eat. Very friendly and helpful staff who spoke English very well and was familiar with Americans.
Read more
Date of stay: December 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Michael M wrote a review Jan 2020
Lee's Summit, Missouri1146 contributions95 helpful votes
We stayed at the Residence Inn, Munich East during our first trip to Germany.We reserved this hotel as a part of an American Airlines Vacations Trip. The hotel is well located within an easy 10 minute walk to the Munich East Train Station (Ost Bahnhoff). The rooms are nice and a good size. The breakfast is well appointed with a nice selection of eggs, meats, cheese, pretzels, juice and coffee. I would stay here again. One note even for a prepaid reservation they put an $800 hold on our credit card.
Read more
Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Previous
123456
PRICE RANGE
$153 - $253 (Based on Average Rates for a Standard Room)
LOCATION
GermanyBavariaUpper BavariaMunich
NUMBER OF ROOMS
125
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Residence Inn Munich City East
Which popular attractions are close to Residence Inn Munich City East?
Nearby attractions include El Perro y El Griego - Tapas-Bar Munchen-Haidhausen (0.2 miles), Boulderwelt Muenchen Ost (0.2 miles), and SALADINS SOUK (0.2 miles).
What are some of the property amenities at Residence Inn Munich City East?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Residence Inn Munich City East?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn Munich City East?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Residence Inn Munich City East?
Yes, parking is available to guests.
What are some restaurants close to Residence Inn Munich City East?
Conveniently located restaurants include Zum Brunnstein, Rusticana, and L'Angolo della Pizza.
Are there opportunities to exercise at Residence Inn Munich City East?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Residence Inn Munich City East?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Munich City East?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Munich City East offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Residence Inn Munich City East?
The staff speaks multiple languages, including English and German.