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Good points are the location to the U Bhan and the bed and bathroom were ok.. as for the rest.. it does not justify half the price we paid. Rooms are old and need re painting at least. The "balcony" was littered with graffiti and...More
Breakfast not like the pictures in the website,poor.The bathroom in the room is not so simple to use.The bed for the children was very hard.
The hotel is old, instead the rooms are quite new.
This is not what I expected.
Hotel is correct. New and renovated room. matress is very good and comfortable which is very important after all day walking in Munich.
rooms renovated but reception requires update and renovation soon
good location. This is my second time visit, had good experience 2 years ago but not this time. customer service was bad at counter, room doesn't come with phone set and lift was working, no assistance given to help carrying luggage for elderly. Breakfast range...More
We spent 2 separate nights here during a week long trip and both stays were wonderful. We were greeted by friendly staff that spoke English. The rooms are clean, modern and comfortable. This was a perfect place to get a good night sleep with a...More
Response from Hotel-Herzog, Director of Sales at Hotel HerzogResponded November 13, 2017
thank you very much for your detailed feedback regarding your stay at the Hotel Herzog.
What a pleasure to read your review. We are very happy to read that we were part of your successful trip to Munich.
We are looking forward to...More