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Hotel Cristal

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Hotel Cristal
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527 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Hotel Cristal is a nice hotel located near the Central Train station and is a quick walk to Marienplatz. The staff is friendly and helpful and the rooms are very nice. There is a restaurant in the hotel that looked good but we didn't try it. Breakfast and wifi are not included.

Helpful?
Thank Cassy W
Susanne G, Manager at Hotel Cristal, responded to this review

Dear Cassy, Thank you very much for your feedback! We are very happy, that you had a pleasant stay at our hotel and we hope to see you again soon. Best Regards Hotel Cristal Team WE Hotels und Gastronomie More 

Los Angeles, CA
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice hotel, walking distance to the train station and the tube. Close distance to the Marienplatz. The staff was friendly and helpful. The breakfast was good, but a little pricey. The rooms were clean but a little dated. The beds and linens were comfortable. In general a typical European hotel, which is what we wanted to experience. On the downside,... More 

Helpful?
Thank traveljunkie0808
Susanne G, Manager at Hotel Cristal, responded to this review

Dear Guest, Thank you for your feedback! We are happy that you liked our staff and the room. As an alternative to our substantial breakfast buffet, we also offer a coffee shop where you can get a quick and cheaper breakfast. We are very sorry for your inconveniences concerning the Wifi. We currently looking for a solution. We hope to... More 

Kuala Lumpur, Malaysia
Level Contributor
67 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My reason for choosing this hotel was purely for the location. I was travelling in and out of Munich Central Station so it made sense to stay nearby. It's just a short walk which is great when you have a big suitcase. Another reason I booked the hotel was because it had air conditioning. However, I discovered that they only... More 

Helpful?
1 Thank The_Next_Escape
Susanne G, Manager at Hotel Cristal, responded to this review

Dear Guest, Thank you for your feedback! We are very sorry to hear that you are not happy with our service. Based on your review we will improve our standards and our staff constantly. Kind Regards Hotel Cristal Team WE Hotels und Gastronomie More 

Travelers are raving about these Munich hotels

Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

wonderful location from munchen central station near laundry room, supermarket,mcdonald, internet cafe but expensive breakfast kind service wide room, clean bathroom offer hair dryer and etc 50euro /person/day

Helpful?
Thank julia p
Susanne G, Manager at Hotel Cristal, responded to this review

Dear Julia, Thank you very much for your feedback! We are pleased that you had a pleasant stay at our hotel. As an alternative to our substantial breakfast buffet, we also have a coffee shop where you can buy for example hot and cold drinks, fresh fruits and croissants. We hope to welcome you again soon. Kind Regards Hotel Cristal... More 

Boulder, CO USA
Level Contributor
106 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed June 21, 2016

I consider this hotel to be "OK" by European standards. A positive was that unlike most European hotels, they provided wash cloths in the bathroom. It is only 1 long block from the hauptbanhof. Negatives: They don't provide shampoo or conditioner - just body wash. They charge 3.5 Euros for Wifi access. The walk to the hotel from the train... More 

Helpful?
Thank Alors
Susanne G, Manager at Hotel Cristal, responded to this review

Dear Guest, Thank you very much for your feedback! We are pleased that you were a guest in our hotel. We offer free internet if you book via our homepage or email and telephone and we also provide shampoo, it is a all in one. Munich is one of the safest cities. And also the area around the main station... More 

Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 12, 2016 via mobile

This hotel is located next to to some others where I probably should have stayed at. I arrived early, and waited for about 45 minutes to be helped as there was only one person in the front desk during a busy check out period. I was assigned room 619, but was not explained that, in order to get to that... More 

Helpful?
3 Thank Pedro V
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed June 9, 2016

Good location 10 min walk with luggage from the HBF station, 15 min walk to Marienplatz The room are clean and specious kettle, tea and coffee provided,cafe opposite the hotel if your B/F not included in you room rate, kebab shop around the corner, pay WIFI, front desk staffs are friendly and helpful,We went on morning walk around the neighbourhood... More 

Helpful?
Thank Step G
Susanne G, Manager at Hotel Cristal, responded to this review

Dear Step, thank you very much for your feedback! We are very pleased to read, that you had a pleasant stay at our hotel. We hope to see you again soon. Kind regards Hotel Cristal Team WE Hotels & Gastronomie More 

Sydney, Australia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed June 4, 2016

The hotel is located close to Central Station but the Central Station area is very sleazy with plenty of unsavoury-looking characters and generally very downmarket and rundown and not recommended for female travellers, in particular. The nice part of Munich and where all the tourist attractions are located, is in Marienplatz and Karlsplatz so it would be far better to... More 

Helpful?
Thank Michele M
Huntington Beach, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 16, 2016 via mobile

1 block from HBF train station which was great. We could walk or take train or tram to everything. We felt safe in this area. Hotel is beautiful inside. Room is a good size and clean. Quiet. The A/C never got very cool though so if it's hot out the room might be too hot also. The window does open... More 

Helpful?
Thank Kyra G
Susanne G, Manager at Hotel Cristal, responded to this review

Dear Kyra, Thank you very much for your feedback! We are pleased to hear that you enjoyed your stay in our hotel located in the heart of Munich. We hope to welcome you again soon. Best Regards Hotel Cristal Team WE Hotels und Gastronomie More 

2 reviews
2 of 5 stars Reviewed May 11, 2016 via mobile

Not a very clean and friendly area. Shower, sink and AC were broken. Walked into our room to find two workmen in there unannounced and proceeded to immediately leave which was odd. No gym and no free wifi. No concierge service. Close to transport though.

Helpful?
Thank Tim F
Susanne G, Manager at Hotel Cristal, responded to this review

Dear Tim, Thank you very much for your feedback! We are very sorry for any inconvenience and that you were not happy with you stay. In such a case please do not hesitate to contact our reception stuff to find a quick solution. Kind Regards Hotel Cristal Team WE Hotels und Gastronomie More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Hotel Cristal in the center of Munich is the ideal starting point for your stay in Munich. The central downtown location near the main railway station, the house has a very good transport link (S-and U-Bahn, tram) with direct connections to the airport (45 minutes) and the exhibition center (20 minutes). The city center nearby offers countless shopping (Kaufingerstrasse, Maximilianstrasse). Many attractions and the world-famous Oktoberfest on the Theresienwiese are just a walking distance away from the Hotel Cristal. ... more   less 

Additional Information about Hotel Cristal

Address: Schwanthalerstrasse 36, 80336, Munich, Bavaria, Germany (Formerly Best Western Hotel Cristal)
Location: Germany > Bavaria > Upper Bavaria > Munich
Price Range: $78 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Cristal 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Munich
Munich Best Western
Hotel Style:
#76 Luxury Hotel in Munich
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