The owner of the hotel took our money despite he did not give us any service. The borders between our countries were closed, there were no flights. I asked to refund the money because of pandemia. The owner refused. Booking.com refused too! They wrote me that that it was not their deal and I should settle it with the owner. I explained to the owner that I am a nurse and an anwed mother and we waited for this trip and gained money for years but he answered that this is your problem and he defends his own interests. He took this 400 euro and I think he feels himself well and sleeps well. But this is thievery!!! And I did not want to write all this but every day I receive e-mail from a hotel asking to write a feedback. My feedback is that you are a thief without conscience and compassion. You should keep not the hotel but concentration camp. And my mark to booking com is the same. You don’t protect people when they are in disaster, you just stand quietly and watch when people are burning down. You took thieved this money from mother and ill girl 10 years old. That’s your way of living.…
Stayed here for a night. Wonderful location - at the heart of Munich. The place is very clean, everything you need is provided: towels, soap, fruit, tea, coffee. The best place for tourists in Munich.
Pension locates just 5mins from Marienplatz, and closed to shopping area. Could find a good restaurant with ease. Even in great location, room is quiet and could sleep without any disturbance. I would recommend to stey here when you are in Munich.
I have stayed in several different hotels when visiting Munich, but Pension am Jakobsplatz beats them all. The 'garden apartment' room my daughter and I stayed in had everything we needed, and was very quiet & clean. The proprietors were wonderful: staying late to let us in when we were delayed, leaving us breakfast when we departed very early. And all of Munich was right at our doorstep within easy walking distance.
Really comfortable, clean, central accommodation. 5 mins walk to Marienplatz and underground. Friendly and welcoming staff and good breakfast, make the whole experience special. Room was large enough and there is a table to work at and good network.
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