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Crowne Plaza Heidelberg City Centre

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Crowne Plaza Heidelberg City Centre
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850 Reviews from our TripAdvisor Community

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Showing 554: English reviews
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The hotel is very well located within walking distance of everything - Heidelberg old town, river, tram is just opposite etc. The rooms are comfy, well appointed. TV with lot of channel options in all languages. The breakfast spread is quite good. A definite plus is the indoor pool and sauna. After work in the evening , using the pool... More 

Helpful?
Thank Shibasis S
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel could use some upgrades from a furnishing (eg carpets, walls, furniture) and is starting to look dated. However, the staff are amazing and very helpful. The breakfast buffet is pretty good, and he restaurant / bar is good. The pool and hot tub are also nice additions. Overall very centrally located within walking distance to the main platz.... More 

Helpful?
Thank Kevin I
hdy907, Hotel Management at Crowne Plaza Heidelberg City Centre, responded to this review

Dear Kevin Thank you very much for your nice feedback regarding your last stay with us. It is a pleasure to read that you were satisfied with our breakfast buffet, the wellness area and our central location. I have forwarded your praise to our staff and they were delighted. We look forward to welcoming you back. Best regards, Silke Scharsach,... More 

Istanbul
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Crown Plaza is located in the heart of the city with a 3 minutes of walking distance to the Hauptstraße. Although the service is keen and the staff is polite and nice, the facility has some issues. The isolation in the rooms is so poor that you hear your neighbors like they are sitting next to you. If you are... More 

Helpful?
Thank BRKTRM
hdy907, Hotel Management at Crowne Plaza Heidelberg City Centre, responded to this review

Dear BRKTRM Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. We offer different types of room categories. It starts with the standard room with a size of 24 sqm up to the junior suite with a... More 

Southampton
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just returned from a week in Heidelburge stayed in the Crown Plazza hotel which was very central to walking to the shops cafes and bars. The room was very clean,bed comfortable and mini bar stocked up daily with no charge.The staff were great and very helpful regarding trips out.Not easy in this country to talk to people as they only... More 

Helpful?
Thank Fran P
hdy907, Hotel Management at Crowne Plaza Heidelberg City Centre, responded to this review

Dear Fran P Thank you very much for choosing the Crowne Plaza Heidelberg City Centre as your domicile far away from home. We are sorry that the city did not meet your expectations and you experienced the people in a rude way. Heidelberg is a beautiful and most romantic university city. Heidelberg is multicultural as 30.000 students are living here... More 

Bergamo, Italia
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel has a very good location in the hearth of the center, 5 minutes far from Haupstrasse the shopping street of the town. Honestly, I expected a more luxury style hotel like the Crowne Plaza hotels I visited in other countries. Good services and comfortable and cleaned rooms. Very good breakfast, but expensive.

Helpful?
Thank mik63bg
hdy907, Hotel Management at Crowne Plaza Heidelberg City Centre, responded to this review

Dear mik63bg Thank you very much for staying with us and for your valuable feedback. We are sorry that you missed the luxury style and we did not meet your expectation at this point. All the more, we are happy to read that you were satisfied with our central location, our services and our comfortable rooms. It was a pleasure... More 

Wauwatosa, Wisconsin
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel is great and staff marvelous. I ran into an unexpected health issue while traveling. The staff person at the front desk was able to find an orthopedic surgeon at the University of Heidelberg Hospital for a consult on an early Sunday evening. I thought this was amazing.

Helpful?
Thank Richard K
hdy907, Manager at Crowne Plaza Heidelberg City Centre, responded to this review

Dear Richard, thank you very much for sharing your comment on TripAdvisor and thank you also for your nice words about our staff! It is very nice to read that we have been able to assist you and hope you are feeling better and are not ill anymore. We would be very happy to have the possibility to welcome you... More 

El Paso, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

The Crown Plaza was everything we hoped for. Beautiful rooms, wonderful staff, great amenities. The location is great for people who want to explore Heidelberg by foot. We enjoyed great coffee in the rooms, special touches like aroma therapy pillow spray, an inviting bar in the lobby for nightcaps, and friendly people all around making sure we had everything we... More 

Helpful?
Thank xmicaletti
hdy907, Manager at Crowne Plaza Heidelberg City Centre, responded to this review

Dear xmicaletti, thank you very much for your recent stay with us and for this great review! The service in a hotel is one of the most important things and we are happy that you liked it that much. I will share your review with our team. Also very nice to read that you were satisfied with your room and... More 

Frederiksberg, Denmark
Level Contributor
113 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Well where to start. Got a room on the first floor. Asked if it was nosy. No problem they said. Well it was so I asked to have it changed. Was then down grader to a normal room just in front of the elevators on the second floor. With out any comment from the reseption. Just got the new key??... More 

Helpful?
Thank loa380
hdy907, Manager at Crowne Plaza Heidelberg City Centre, responded to this review

Dear loa380, first of all thank you very much for choosing Crowne Plaza Heidelberg as your domicile in Heidelberg. I apologize very much that we did not fulfill your expectations. I regret that the room move was not as expected; our front office clerk offered you a room move for the second day which you did not take advantage of;due... More 

Dodgeville, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved our stay at the Crowne Plaza. We were here for 4 nights, and would recommend it to anyone who asked. The staff were friendly, helpful, and informative, the rooms were gorgeous, and the hotel is a short walk to the old shopping district, the castle, and many of the other attractions. An added bonus for travelers - there... More 

Helpful?
1 Thank ladywolf9653
hdy907, Manager at Crowne Plaza Heidelberg City Centre, responded to this review

Dear ladywold9653, thank you very much for this great review!! We are proud to read that you had a wonderful stay with us and enjoyed every moment of your stay!!Your compliment on our bartenders, I will share with them. They love creating new drinks or mix the classic cocktails. We hope this was not your last visit in Heidelberg and... More 

Christchurch, New Zealand
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Upon arrival we were offered an upgraded room at no extra cost. That's always a good start! We arrived early and the room was "not quite ready", so we were given a free drink and nibbles while we waited. That's good customer service. Within 15 minutes of arriving in our room a free plate of fruit and pastries arrived, with... More 

Helpful?
Thank Rod B
hdy907, Manager at Crowne Plaza Heidelberg City Centre, responded to this review

Dear Mr. B, we are very proud to read this great comment! Thank you for your positive comments about your room, the breakfast buffet and our staff. The service in a Hotel is one of the most important things and we are happy that you liked it that much. I will share your review with the team to thank them!... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Crowne Plaza Hotel Heidelberg is due to its excellent city location the ideal starting point for your visit in Heidelberg and the metropol region Rhine-Neckar making it a great place to stay.The world famous sights of the city of Heidelberg can be conveniently reached by foot. If you are visiting the city on business, local companies like SAP, Heidelberger Druck, ABB and HeidelbergCement are located only a short distance from the hotel. The Crowne Plaza Hotel Heidelberg offers refurbished guestrooms and suites in various sizes making your stay a memorable experience. For dining you have the choice between the restaurant Westcoast and the beer and wine bar Gaudeamus .For hotel guests the use of our wellness area Kurfuerstentherme with pool, sauna, steam bath and whirlpool is complimentary. The Crowne Plaza Hotel Heidelberg is offering you the perfect location for your events. 7 function rooms with modern technical equipment combined with excellent service and the experience of our staff guarantee a successful event. The Lufthansa Airport Shuttle takes you conventiently from the International Airport Frankfurt to our hotel. Next events in the Region: SAP Arena 20.6. EaglesHockenheimring 13.-14.6. Porsche Sports Cup / 04.07. Sonisphere ... more   less 

Additional Information about Crowne Plaza Heidelberg City Centre

Address: Kurfurstenanlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Heidelberg
Price Range: $130 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Heidelberg City Centre 4.5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Crowne Plaza Heidelberg Hotel Heidelberg
Heidelberg Crowne Plaza
Hotel Style:
#1 Spa Hotel in Heidelberg
#1 Luxury Hotel in Heidelberg
#7 Business Hotel in Heidelberg
#7 Family Hotel in Heidelberg
#7 Romantic Hotel in Heidelberg
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