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Heidelberg Suites

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306 Reviews from our TripAdvisor Community

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Showing 160: English reviews
Los Angeles, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We booked two rooms, which were connecting for our family. The rooms were spacious and well appointed. We had a wonderful view of the old city and castle. The location was perfect. The check in process went smoothly and the staff at the front desk easily handled our questions and booked a taxi, car service to the airport, and dinner... More 

Helpful?
Thank Mrob_13
Heidelberg_Suites, Manager at Heidelberg Suites, responded to this review

Thank you for your lovely words. We are happy to read that you and your family enjoyed your stay with us. As you can see we are always working on improving our service day by day to make our guests stay unforgetable. It would be a pleasure to see you again one day. More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 4 days ago NEW

I had posted a review a few weeks back which I had wrote immediately after checking in. I had experienced several disappointing events having to do with their customer service, which basically was based on the single staff who was checking us in. But after that, it was mainly smooth sailing so I feel that it's only fair to update... More 

Helpful?
Thank HERuppelt
Heidelberg_Suites, Manager at Heidelberg Suites, responded to this review

Thank you very much for your updated comment. I am very happy that we have been able to provide you a good service and were able to enjoy your stay. It was a valuable critic and we trained our staff again to improve their expression and language skills. We are looking forward to welcome you back to show you a... More 

Prague, Czech Republic
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel should be the best in Germany. Great room with the best view , clean and well decorated. The garden with a private jacuzzi and a gym with all the equipment you need. The only thing we mist was a restaurant in the hotel. We ordered great sushi and drunk a nice German wine. The location is perfect everything... More 

Helpful?
1 Thank kbaum320
Heidelberg_Suites, Manager at Heidelberg Suites, responded to this review

Thank you for your nice words which honors us a lot. We are very sad about not having the Patria as a Restaurant anymore, however we are working on a solution to offer a food service for the future. If you come back we might be able to offer you already a new restaurant concept. We are looking forward to... More 

Berlin, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We arrived after a long drive from Italy with 2 adults and 2 kids at around 6:30pm. My wife and I booked massages (which were good, albeit very pricey) starting at 7pm. We found a nice hotel, with a cozy feel but absolutely no room service. So had to call a delivery service with very poor food. Once we got... More 

Helpful?
1 Thank bakamono2016
Heidelberg_Suites, Manager at Heidelberg Suites, responded to this review

Thank you for your comment and sharing your impression of the hotel. We are a small Boutique Hotel and serving only breakfast. On our website, the Small Luxury Hotel booking profile and on every other online booking channel we inform our guests about our facilities. You reach the old town with a lot of restaurants within 5 minutes walking distance.... More 

Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

It's nearly 11:30pm in Heidelberg and even though we just finished our check-in 40 minutes ago and I'm exhausted, I had to post a review for the HORRENDOUS attitude and service we just received from the check-in woman. We had booked two rooms - one for our au pair and our three young girls and one for my husband and... More 

Helpful?
3 Thank Amanguru
Heidelberg_Suites, Manager at Heidelberg Suites, responded to this review

Thank you for your valuable comment. It was a pleasure meeting you and your lovely kids. For us it was a big pleasure to welcome you and we tried our best to make your stay as comfortable as possible. Again I would like to sincere apologize for the very unprofessional and unpleasant check in. For me it is absolutely disapointing.... More 

Rottingdean, United Kingdom
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Spent the long weekend here after a colleague strongly recommended the venue. First impression right until check out the staff and setting were all impeccable. Smooth and attentive focus on details and relaxation made our stay an absolute joy that is unforgettable. Thank you all the wonderful staff for this and we will be back at Christmas for some more... More 

Helpful?
Thank HanoiTom
Heidelberg_Suites, Manager at Heidelberg Suites, responded to this review

thank you for your lovely words, it is a great honour and we are very proud that we have been able to make your stay unforgetable. We are looking forward to welcome you back at Christmas. Wish you all the best till we see each other again. More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed July 18, 2016

Rooms are excellent, spacious with seating area and decorated to a very high standard. Quiet yet a great view over the river to Historic Heidelberg which is 2 minutes walk over the bridge. This is a first rate location. Can sit the gardens above the hotel and while away an hour. Staff were friendly and helpful and very sympathetic to... More 

Helpful?
Thank Y8027DQstephenr
Heidelberg_Suites, Manager at Heidelberg Suites, responded to this review

Dear Guest, thank you very much for your feedback. We appreciate that you took yourself time to rate the Hotel. We take great pride in our service and it is fortunate to hear that you have enjoyed your stay in Heidelberg with us. We are sorry to hear that we could not reach your expectations regarding the breakfast. We constantly... More 

Hong Kong, China
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 10, 2016

We stayed here for one night and regretted not staying longer. We booked 4 rooms and a few room had a great view of the old town. Staff was helpful and friendly. The rooms were spacious and clean. Old town was just a walk across the bridge so location was ideal. The hotel was more like a luxury B&B and... More 

Helpful?
Thank Irene L
Heidelberg_Suites, Manager at Heidelberg Suites, responded to this review

Dear Guest, thank you for sharing your experience with us. We are happy to hear that you have enjoyed your stay. Once again, thank you for your comments and we look forward to welcome you back soon. With kind regards, Heidelberg Suites Team More 

Edinburgh, United Kingdom
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 9, 2016 via mobile

We stayed here for 2 nights with our 3 kids and large dog. We had a deluxe suite interconnected with another slightly smaller suite. The suites are discreet in that we saw little of the other guests other than friendly smiles in passing. The whole atmosphere is quiet, peaceful and welcoming. As you would expect the rooms were comfortable, well... More 

Helpful?
Thank Rmackay
Heidelberg_Suites, Manager at Heidelberg Suites, responded to this review

Dear Guest, thank you for taking the time to share your experience with us. We are thrilled to read that you have enjoyed our facilities and services provided by our dedicated team. Once again thank you very much, and we are looking forward to welcome you again soon. With kind regards, Heidelberg Suites Team More 

Dunn Loring, Virginia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 9, 2016 via mobile

More old-fashioned type property (metal key, no restaurant, more like B&B), but all suites, and excellent location with great view of the castle; room was junior suite, spacious, well appointed, bed was comfortable, sitting area very nice, decent bathroom, nice breakfast

Helpful?
Thank Christopher M
Heidelberg_Suites, Leiter Front Office at Heidelberg Suites, responded to this review

Dear Guest, we thank you for your valuable feedback. We are very happy to read, that you enjoyed your stay with us. We are looking forward to welcome you again soon. With kind regards, Heidelberg Suites Team More 

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Heidelberg Suites is your home away from home in the heart of Germanys most romantic town. Located on the banks of the scenic Neckar River adjacent the historical bridge, each suite is blessed with Picture Postcard views of the world renowned castle, bridge and river. The two uniquely charming 19th Century homes have been meticulously restored by an internationally acclaimed interior architect and designer. Perched within easy walking distance of all historical sights, it is a haven for travellers in search of beauty, comfort and peace, without compromising modern conveniences. ... more   less 

Additional Information about Heidelberg Suites

Address: Neuenheimer Landstr. 12, 69120 Heidelberg, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Heidelberg
Price Range: $234 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Heidelberg Suites 4*
Number of rooms: 26
Reservation Options:
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Also Known As:
Heidelberg Hotel Heidelberg
Hotel Style:
#3 Romantic Hotel in Heidelberg
#3 Family Hotel in Heidelberg
#3 Spa Hotel in Heidelberg
#5 Business Hotel in Heidelberg
#6 Luxury Hotel in Heidelberg
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