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Novotel Freiburg

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Novotel Freiburg
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1,390 Reviews from our TripAdvisor Community

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Showing 403: English reviews
Zug, Switzerland
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Nice place for week-end stay with family. Located just between train station and Altstadt (old city). Interesting idea with video game in children's corner. For loyalty card members free drinks in bar and in mini-bar.

Helpful?
Thank Emin S
windsor, united kingdom
Level Contributor
54 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Hotel was great! Checking was smooth and efficient with Local information given and hotel facilities fully explained. Room was clean and tidy and very presented for arrival. Slept like a dream ! Breakfast was good and I was even warned of the busy times in advance to avoid them. Had dinner in the bar and again great service. The hotel... More 

Helpful?
3 Thank Welikehols80
5383Novotel, Manager at Novotel Freiburg, responded to this review

We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees.... More 

DongGuan, China
Level Contributor
130 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

What is a good location? It's near the train station and the pedestrian streets of Freidburg. The surrounding neighborhood decays quickly a block away from the hotel and I wouldn't want to go on a stroll after dark. I guess it depends what kind of location you're looking for. Efficient staff, nice, large comfortable rooms, with respectable breakfast. Wifi is... More 

Helpful?
1 Thank dkkckk
5383Novotel, Manager at Novotel Freiburg, responded to this review

I would like to offer my sincere apologies for the problems with the wi-fi. Please rest assured that I have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. I very much hope that on your next visit our services will leave you completely satisfied. We... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for one night while visiting friends in the city. Very convenient to the hbf and a quick 5-10 minute walk into the altstadt. The hotel was clean and had the right amenities. Good drinks at the bar. The person who checked us in started out pretty rude, but got more friendly as the check in process progressed. We had... More 

Helpful?
1 Thank Kelsey H
5383Novotel, Manager at Novotel Freiburg, responded to this review

I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within the check-in procedures. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Who charges €150 per night for a room with no air-conditioning? I'll tell you-Novotel in Freiburg Germany. Had I known at booking time I would've kept looking. I do not like being misled by Hotel websites specifically when it comes to air conditioning. Common areas throughout the hotel are air-conditioned-but not the guestrooms. You return from a day of touring... More 

Helpful?
1 Thank Michael P
5383Novotel, Manager at Novotel Freiburg, responded to this review

I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to... More 

New Mills, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We visited as a base for the recent Europa League Final in Basel. Hotel was straight forward to find. Right opposite the main station. Rooms spacious. Very helpful staff. Didn't have any breakfast so can't review the restaurant (if they had one!!). Not much more to say really. A great hotel in a great location. Only gave it 4 stars... More 

Helpful?
1 Thank riggerz18
5383Novotel, Manager at Novotel Freiburg, responded to this review

Thanks a lot for the very positive feedback and the recommendation. We are very pleased, that you are satisfied with our service. We hope you will visit us again! Yours sincerely, Pierino Di Sanzo General Manager More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The room was very clean and cozy with a nice view. The location of the hotel is really great as well. Unfortunately, I was absolutely not satisfied with the service. Very long waiting line during check-in and only one person there. I had also to dictate my home address to the receptionist which I found very indiscrete given the fact... More 

Helpful?
Thank Simon S
5383Novotel, Manager at Novotel Freiburg, responded to this review

We sincerely regret that your experience with our service did not meet your expectations. This definitely does not reflect on our standards. Please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve... More 

London, England
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 20, 2016

Novotel is located next door to the Freiburg Konzerthaus and almost opposite the main rail and bus stations. A 10 minute walk takes you to the centre of the Old Town. Rooms have undergone or are undergoing refurbishment to bring them up to contemporary standards. New beds with memory foam mattresses and modern spotlessly clean bathrooms with good fittings. I... More 

Helpful?
1 Thank operacentric
5383Novotel, Manager at Novotel Freiburg, responded to this review

Thank you very much for the top feedback, the big praise especially for the breakfast and the staff - and the recommendation We are very pleased, that you are satisfied with our service. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Pierino Di Sanzo General Manager More 

London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 19, 2016

We don't often stay in city so this was new for us, and as it turned out was a wonderful stay, great location and great staff, The pool was smaller then we had expected but was still nice to relax after a day in town.. Ladies Freiburg is full of shoe shops....cost me time and money lol

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank 857steevf
5383Novotel, Manager at Novotel Freiburg, responded to this review

We hope, the stay in the "shoe"-city was not so expensive :-). Thank you very much for the top review and the praise especially for the staff. I will share the feedback with our team. I am sure that the comment will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Pool
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Novotel Freiburg Am Konzerthaus is located in the heart of the university town of Freiburg. With 219 rooms, a terrace, eight meeting rooms and direct access to the Konzerthaus convention centre, this 4 star hotel is perfect for relaxing or concentrating on work. Unwind with our swimming pool, sauna and beauty treatments. Business travellers and holidaymakers appreciate our central location, opposite the ICE train station, 60 km from Basel International Airport with an easy connection to the A5. ... more   less 

Additional Information about Novotel Freiburg

Address: Konrad-Adenauer-Platz 2, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Freiburg im Breisgau
Price Range: $106 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Freiburg 4*
Number of rooms: 219
Reservation Options:
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Also Known As:
Novotel Freiburg Hotel Freiburg Im Breisgau
Novotel Hotel Freiburg
Novotel Freiburg Im Breisgau
Freiburg Im Breisgau Novotel
Novotel Freiburg Germany/Freiburg Im Breisgau, Baden-Wurttemberg
Hotel Style:
#1 Spa Hotel in Freiburg im Breisgau
#5 Luxury Hotel in Freiburg im Breisgau
#8 Family Hotel in Freiburg im Breisgau
#10 Romantic Hotel in Freiburg im Breisgau
#13 Business Hotel in Freiburg im Breisgau
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