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Novotel Freiburg

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Novotel Freiburg
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1,366 Reviews from our TripAdvisor Community

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Showing 398: English reviews
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Who charges €150 per night for a room with no air-conditioning? I'll tell you-Novotel in Freiburg Germany. Had I known at booking time I would've kept looking. I do not like being misled by Hotel websites specifically when it comes to air conditioning. Common areas throughout the hotel are air-conditioned-but not the guestrooms. You return from a day of touring... More 

Helpful?
Thank Michael P
New Mills, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We visited as a base for the recent Europa League Final in Basel. Hotel was straight forward to find. Right opposite the main station. Rooms spacious. Very helpful staff. Didn't have any breakfast so can't review the restaurant (if they had one!!). Not much more to say really. A great hotel in a great location. Only gave it 4 stars... More 

Helpful?
1 Thank riggerz18
5383Novotel, Manager at Novotel Freiburg, responded to this review

Thanks a lot for the very positive feedback and the recommendation. We are very pleased, that you are satisfied with our service. We hope you will visit us again! Yours sincerely, Pierino Di Sanzo General Manager More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

The room was very clean and cozy with a nice view. The location of the hotel is really great as well. Unfortunately, I was absolutely not satisfied with the service. Very long waiting line during check-in and only one person there. I had also to dictate my home address to the receptionist which I found very indiscrete given the fact... More 

Helpful?
Thank Simon S
5383Novotel, Manager at Novotel Freiburg, responded to this review

We sincerely regret that your experience with our service did not meet your expectations. This definitely does not reflect on our standards. Please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve... More 

London, England
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Novotel is located next door to the Freiburg Konzerthaus and almost opposite the main rail and bus stations. A 10 minute walk takes you to the centre of the Old Town. Rooms have undergone or are undergoing refurbishment to bring them up to contemporary standards. New beds with memory foam mattresses and modern spotlessly clean bathrooms with good fittings. I... More 

Helpful?
1 Thank operacentric
5383Novotel, Manager at Novotel Freiburg, responded to this review

Thank you very much for the top feedback, the big praise especially for the breakfast and the staff - and the recommendation We are very pleased, that you are satisfied with our service. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Pierino Di Sanzo General Manager More 

London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We don't often stay in city so this was new for us, and as it turned out was a wonderful stay, great location and great staff, The pool was smaller then we had expected but was still nice to relax after a day in town.. Ladies Freiburg is full of shoe shops....cost me time and money lol

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank 857steevf
5383Novotel, Manager at Novotel Freiburg, responded to this review

We hope, the stay in the "shoe"-city was not so expensive :-). Thank you very much for the top review and the praise especially for the staff. I will share the feedback with our team. I am sure that the comment will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Bangkok, Thailand
Level Contributor
50 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 23, 2016

The Hotel is around 10 years old but Shows no sign of ageing. It offers a very high Standard within the Novotel brand. The rooms are large and extremely clean. The breakfasts are extensive with a good choice of cooked and cold Options as well as a range of coffees. The Location is 100 metres from the main Train Station... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank MGA1600
5383Novotel, Manager at Novotel Freiburg, responded to this review

Thank you very much for the great review, the praise for the room and the breakfast - and for the recommendation. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely Pierino Di Sanzo... More 

Cork, Ireland
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 19, 2016 via mobile

Good location and clean modern rooms however the bar staff/ reception staff were very slow. Check out took ages and the receptionist could have been nicer. The pool is tiny and there is no "fitness" centre as advertised on the website. There is only a sauna.

Helpful?
Thank Conorkelleher
5383Novotel, Manager at Novotel Freiburg, responded to this review

We sincerely regret that your experience with the staff at the bar and the reception, the pool and the Wellness area did not meet your expectations. This definitely does not reflect on our standards. We sincerely apologize for this occurence and will take the appropriate measures. We hope to welcome you as our guest again in the future, so that... More 

A TripAdvisor Member
2 of 5 stars Reviewed June 11, 2016

Room did not correspond to description present on the Accorhotel online booking form. When complaining, staff did not take care of the problem and simply answered that since description was not in German they could not understand. One of the two elevators (7 store builiding) was out of service for all the four days of stay, so often it was... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank A TripAdvisor Member
5383Novotel, Manager at Novotel Freiburg, responded to this review

We sincerely regret that your experience with the room, the service and the staff at breakfast did not meet your expectations. This definitely does not reflect on our standards. We sincerely apologize for this occurence and will take the appropriate measures. We hope your next visit will be more pleasant as the previous one. Yours sincerely, Pierino Di Sanzo General... More 

Chennai (Madras), India
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 8, 2016

We were truly dissapointed with the hotel. 1. Adjoining the hotel were a bunch of drunks , beating each other and their dogs running free. 2.The check in was smooth but no warmth in the check in staff at the fron t office 3.Of the 2 lifts only 1 works (There is a board that says it is under maintainance)it... More 

Helpful?
Thank Rsm1953
5383Novotel, Manager at Novotel Freiburg, responded to this review

We regret that your experience with the location, our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our... More 

Louisville, Kentucky
2 reviews
2 of 5 stars Reviewed June 6, 2016

I checked in very recently (still here :)). Along with two colleagues. I noticed at the front desk that my colleagues got the grand overview of the room, the property, amenities etc. while the woman that checked me in barely shared my room number (blond, hair up, you know who you are...). I came down later (same woman at the... More 

Helpful?
Thank travelpro999
5383Novotel, Manager at Novotel Freiburg, responded to this review

We sincerely regret the behaviour of the staff at the reception; and we sincerely regret that your experience with the room did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Novotel Freiburg Am Konzerthaus is located in the heart of the university town of Freiburg. With 219 rooms, a terrace, eight meeting rooms and direct access to the Konzerthaus convention centre, this 4 star hotel is perfect for relaxing or concentrating on work. Unwind with our swimming pool, sauna and beauty treatments. Business travellers and holidaymakers appreciate our central location, opposite the ICE train station, 60 km from Basel International Airport with an easy connection to the A5. ... more   less 

Additional Information about Novotel Freiburg

Address: Konrad-Adenauer-Platz 2, 79098 Freiburg im Breisgau, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Freiburg im Breisgau
Price Range: $107 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Freiburg 4*
Number of rooms: 219
Reservation Options:
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Also Known As:
Novotel Freiburg Hotel Freiburg Im Breisgau
Novotel Hotel Freiburg
Novotel Freiburg Im Breisgau
Freiburg Im Breisgau Novotel
Novotel Freiburg Germany/Freiburg Im Breisgau, Baden-Wurttemberg
Hotel Style:
#1 Spa Hotel in Freiburg im Breisgau
#4 Luxury Hotel in Freiburg im Breisgau
#8 Family Hotel in Freiburg im Breisgau
#10 Romantic Hotel in Freiburg im Breisgau
#13 Business Hotel in Freiburg im Breisgau
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