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Best Western Plus Clos Syrah

Traveler (94)
Room & Suite (42)
Dining (22)
Certificate of Excellence

About

#6 of 20 hotels in Valence
Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to the site of Clos Syrah, hotel, restaurant and seminar venue in Valence.In Valence, between Drôme and Provence, in the heart of the Côtes du Rhône vineyards, Clos Syrah welcomes you into a remarkable environment close to Drôme and Provence's tourist sites. We invite you to explore Clos Syrah hotel, La Syrah gastronomic restaurant and our seminar packages.
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Property amenities
Pool
Free parking
Restaurant
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Business Center with Internet Access
Heated pool
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
395Reviews
2Q+A
4Room tips
Traveler rating
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  • 57
  • 21
  • 14
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Popular mentions
We arrived after 1400 hrs tired and hungry, and were told the room was not available till 1500 hrs. No problem we thought, we would have a drink and a sandwich . We were then told there was no food available till 1700 - not good for a supposed 4 star hotel. At 1700 we tried
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Response from Clos_Syrah_Valence, Directeur général at Best Western Plus Clos Syrah
Responded yesterday
Dear Mr Evans, Thank you for sharing again your experience on every website you find, So we'll answer you again. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is very important to us, and we will use your feedback to make improvements to make sure we have a better experience for our guests in the future. In the Valencian region we had very low temperatures until yesterday, Thursday, May 23, 2019. Our hotel is still in "Heating" mode and not Air conditioning until this weekend. That's why it did not work, this wasn't broken. When you made your reservation we contacted you to tell you that the room booked was not on the ground floor but on the 1st floor overlooking Boulevard. The booked room was a "family" room and these rooms are all on this side. Our rooms are ready from 15h, information stipulated on the booking sites and our restaurant is open from 12h to 13h30 and 19h30 to 21h30 for the service, schedules which are also stipulated. We have recently implemented a snacking formula from 17h where we offer homemade "Tapas". We are sorry if the quality and quality of our restaurant has not been up to par. Our day receptionist has recovered your tray at the beginning of service, 7:30. In addition, we wants to remind you that the room "service" was offered for your order and in thoses 300€ the third was drinks. Finally, we do not understand why you explained nothing at the reception, expect the a/c the evening. Our staff is always able to listen you, to understands and react, but nothing was told about the restaurant and your deepest disapointment. You just paid and left. Maybe the next time, before posting every where, you could talk over it with receptionist and manager ? Regards, Yves Ruspeler Owner Best Western Plus Clos Syrah
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Very nice place for a break en route to the South of France. Rooms are big, functional and clean. Beds are comfortable and service is good. But the best surprise is the restaurant, an absolute gem! We had a fish fillet and scallops for dinner, and a white Cote du Rhône to
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Response from yves r, Gérant at Best Western Plus Clos Syrah
Responded Feb 17, 2019
Good afternoon, Thank you for taking the time to share your stay at Best Western Plus Clos Syrah ****. Your satisfaction is our priority and your feedback helps us continually improve our equipment and service. We are pleased to learn that your stay was fully satisfactory and thank you for pointing out so many positif things about our hotel restaurant. Looking forward to welcoming you again, Best Regards,
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Nice and clean room. Very comfortable bed. People at reception are very nice, polite and really helpful. I just have a remark for the room service. I am drinking very special type of coffee so I brought my own small package. I usually make more coffees from the one package so I
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Response from yves r, Propriétaire at Best Western Plus Clos Syrah
Responded Nov 13, 2018
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yves Ruspeler Owner Best Western Plus Clos Syrah
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+1
We stayed here overnight on our way from Spain to Belgium and found the room very clean and pretty modern. Bathroom consists of a sink and walk in shower. Toilet is separated which is a nice feature. Bed is really big too France standards! And then we had dinner on the terrace
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Response from yves r, Manager at Best Western Plus Clos Syrah
Responded Sep 7, 2018
Madam, Sir, Further your stay at our hotel, we would like to thanking you for sharing your experience. We are happy to see that our rooms have lived up to your expectations. We make it a point of honor to renovate and improve each year to offer our customers a quality experience. Our chef offers a menu at the price of 29 euros based on fresh, local and seasonal products.For this reason, we preferred to offer a reduced menu that is different each week. In addition, we offer every day suggestions from the chef according to the arrival of the market such as whole fish or even lobster risotto. Our chef offers quality products, including the Galician beef fillet you tasted that night, which is matured to boost its flavors. The delicatesse potatoes that accompany your dish come from a small local producer who delivers us every day his production to guarantee an optimal freshness of the products. We are delighted that you compare us to the star restaurant Anne Sophie Pic but we do not claim to offer the same food and the same prices. Indeed, we are a brasserie that offers quality food at affordable prices. Our cellar includes 350 quality wines including many great wines that you will not have the opportunity to find in stores. Wine prices are defined according to their name, year and aging. We offer prices ranging from 6 euros for a glass of wine, 30 euros for a bottle and of course, grand cru wines at more expensive rates. Our restaurant has the will to offer you a moment of relaxation around a good wine and a dinner with local flavors We receive your review with the greatest gratitude. Indeed, customer feedback allows us to always adapt to their proposal in order to always improve. We hope to receive you soon to offer you a superior experience. Best regards. Manager Y. RUSPELER
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Room was not ready when we checked in at 4:00 pm. Room was drafty and cold. Room was too small for 2 people. On a positive point breakfast and dinner were alright. Good location near the autoroute and pretty easy to find. Hotel might be good for young people (nice bar) but not
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Response from yves r, Directeur général at Best Western Plus Clos Syrah
Responded Nov 22, 2017
Madam, Sir, We are sorry and surprised at your return. Sorry that the room is not at your convenience (we set the heating on 23 ° C before the arrival of guests and heating can be set individually by each room using the control box at the entrance of the room). Our rooms have an area of 23 to 27 m², all equipped with a large bed (queen or king size). Surprised because our housekeepers are no longer in our hotel at 4PM, so the rooms are therefore ready at this time. Indeed, rooms are available from 3PM. Before this time, of course, we can not guarantee their availability. We want to thank you for your positive feedback on our property and its services such as restaurant and breakfast service. We would be delighted to welcome you back to our establishment. Best Regards. BESTWESTERN Plus Clos Syrah
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PRICE RANGE
$96 - $149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western valencevalence best western
LOCATION
FranceAuvergne-Rhône-AlpesDromeValence
NUMBER OF ROOMS
46
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