We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Radisson Blu Hotel, Lyon

avatar-imageavatar-imageavatar-image
Traveler (1171)
Room & Suite (349)
Dining (120)

View prices for your travel dates

Hotel direct offer!Delight in Dream Deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#86 of 266 hotels in Lyon
Location
4.2
Cleanliness
4.4
Service
3.9
Value
3.7
Located within the top section of the Part-Dieu Tower, the Radisson Blu Hotel in Lyon boasts breathtaking views of the city center and the Alps. Contemporary architecture and sophisticated design characterize this newly-renovated hotel. This stylish space also offers an excellent level of service that will make your trip to Lyon truly memorable.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Parking garage
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English, French
Hotel links
Special Offer:Delight in Dream Deals
Traveler Insights
This summary was created by AI, based on 32 recent English reviews.
Powered by AI
Many travelers appreciate the Radisson Blu Hotel in Lyon for its quietness, despite being located in a bustling area. Guests commend the hotel's cleanliness, effective cleaning service, and its proximity to transportation and shopping. The modern, well-equipped rooms create a soothing atmosphere, however, some visitors found them to be stuffy and poorly maintained. The hotel's amenities are appreciated, but customer service receives mixed reviews. Travelers express dissatisfaction with the high prices for both the rooms and additional services. The rooms are also a point of contention, with varying opinions on size, maintenance, and comfort.
Location
Convenient
Atmosphere
Soothing
Rooms
Dated
Value
Overpriced
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
Location
Convenient
Many travelers praised the hotel's location, citing its proximity to the train station, Westfield mall, and the city centre, despite not being in the centre itself.
  • DublinTommy
    DublinTommy
    Jul 2023 18 contributions
    Good hotel in good location...
  • Tim B
    Tim B
    Apr 2023 57 contributions
    ...The rooms were extremely small and although the location was decent, the hotel itself is extremely dated...
  • maya_elizabeth
    maya_elizabeth
    Dec 2022 171 contributions
    ...The location was great for us - close to train station, les halles de Lyon Paul Bocuse, and easy walk to Presqu'île, where we spent most time...
  • Jen Birdsall
    Jen Birdsall
    Nov 2022 267 contributions
    ...We liked the location but it isn't in the centre...
  • Philippe C
    Philippe C
    Nov 2022 7 contributions
    ...Overall for this location Good hotel...
  • psu102
    psu102
    Oct 2022 25 contributions
    The hotels location is very close to gare Part Dieu...
  • Gerald
    Gerald
    Aug 2022 672 contributions
    The location is the best part about this as you are literally 10 steps to the huge Westfield mall and 5-10min walk across the mall to main Lyon train station (car rental return points are also 10min walk from the train station)...
Powered by AI
Atmosphere
Soothing
Many travelers found the hotel's atmosphere soothing, with modern, spacious and comfortable rooms. However, some guests reported the rooms to be stuffy.
  • Julia C
    Julia C
    Feb 2023 9 contributions
    ...Somehow, I dont understand why this hotel decides that it should subject its guests to such stuffy rooms...
  • BusinessManT
    BusinessManT
    Jan 2023 1 contribution
    ...The room is large and good quality...
  • Vivianel381
    Vivianel381
    Dec 2022 78 contributions
    ...hotel is close to the station, a big mall and the musical auditorium...
  • Jen Birdsall
    Jen Birdsall
    Nov 2022 267 contributions
    ...The room was comfy and plenty of room for 2 people...
  • ilenia880405
    ilenia880405
    Oct 2022 1 contribution
    ...The building is very modern and the room is equipped with every comfort...
  • Gerald
    Gerald
    Aug 2022 672 contributions
    ...There is a comfy bed, and even has room for a work desk and separate lounge chair... The overall decor and color scheme was very soothing and I really like the aesthetics...
Powered by AI
Rooms
Dated
Reviews vary on rooms; comments range from comfortable and quiet with great views, to small, dated, and poorly maintained. Issues with room temperature and noise were also reported.
  • 813abrown
    813abrown
    Aug 2023 1 contribution
    ...Room service was somewhat limited but delivered in good time...
  • DublinTommy
    DublinTommy
    Jul 2023 18 contributions
    ...Rooms are smaller in size than I was expecting and breakfast was very busy and slightly cramped...
  • Robert W
    Robert W
    May 2023 104 contributions
    ...We had stayed here several years ago, enjoying a wonderful stay over Bastille Day that included a great visual of the many fireworks displays going on across town and into the countryside. This time, the hotel seemed to be in need of updating...
  • Streetangelv8
    Streetangelv8
    Apr 2023 18 contributions
    ...It has great views as reception is on the 32nd floor and rooms start above that...
  • Tim B
    Tim B
    Apr 2023 57 contributions
    ...The rooms were extremely small and although the location was decent, the hotel itself is extremely dated...
  • Sandra F
    Sandra F
    Mar 2023 5 contributions
    ...Room service was punctual but menu is limited...
  • Louise E
    Louise E
    Feb 2023 2 contributions
    Fantastic hotel right in the centre of Lyon... The views of the old town from our room on the top floor were amazing and I would recommend booking a room with a view if you have the chance...
  • Julia C
    Julia C
    Feb 2023 9 contributions
    ...Many guests have given feedback about being forced to sleep in warm rooms since 2022 and it is still happening when we went in Feb. Somehow, I dont understand why this hotel decides that it should subject its guests to such stuffy rooms...
  • dimitris462
    dimitris462
    Feb 2023 517 contributions
    Impossible to set the room temperature to a level allowing to sleep...
  • BusinessManT
    BusinessManT
    Jan 2023 1 contribution
    ...In the room: you will get instant coffee sachets only the first day and then no more!... The room is large and good quality...
  • maya_elizabeth
    maya_elizabeth
    Dec 2022 171 contributions
    ...Our hotel room was mostly comfortable... There were some elements of the room that seemed a bit tired looking (older carpet, some cracks in bathroom tile), but that’s to be expected with some age...
  • UK traveller
    UK traveller
    Nov 2022 14 contributions
    Part way through a 3 night stay and so far no luck in getting the room any lower than 24.5 degrees... The air con is loud and pumping out warm air, so we have two little fans too which makes this a very loud room Speaking to staff no one helps or does anything...
  • TimMcLoughlin
    TimMcLoughlin
    Nov 2022 34 contributions
    ...The room was a good size, bed was comfortable... The only down side was the internal maintenance work (or something) that meant there was banging and drilling outside my room from early in the morning, before 8am...
  • Philippe C
    Philippe C
    Nov 2022 7 contributions
    ...Rooms generally quiet because of high distance from street noise, Hotel deserves three stars but practices 5 stars pricing...
  • Jen Birdsall
    Jen Birdsall
    Nov 2022 267 contributions
    ...The room was comfy and plenty of room for 2 people. The hotel did have a smell of sewage throughout it though, especially on the bedroom floors, so I would assume poor ventilation...
  • Shamaqui
    Shamaqui
    Nov 2022 7 contributions
    Baby bed was denied despite the size of the room... We only found out when we left that we received an email proposing an upgrade to a bigger room to accommodate the baby bed, so why this was not offered at check-in ?!...
  • Debbi B
    Debbi B
    Oct 2022 180 contributions
    ...Our room was a standard room, 20 square meters with a fabulous view of the city on the 39th floor (top floor)... The hotel is on floors 32-39, and is very quiet...
  • psu102
    psu102
    Oct 2022 25 contributions
    ...The staff was very helpful and it was a nice to stay in a room with a great view under the circumstances...
  • Jane
    Jane
    Oct 2022 74 contributions
    ...Rooms clean w/ amazing views. Hotel is next to mall & mass transit...
  • Gerald
    Gerald
    Aug 2022 672 contributions
    ...The room itself is very comfortable - the staff was surprised I found the room to be well laid out as she mentioned many have commented it to be small, but for a single traveller, I was perfectly happy with it...
Powered by AI
Value
Overpriced
Travelers express dissatisfaction with the hotel's high prices, regarding room rates, food, beverages, and parking. They also critique the value and quality received for the price paid.
  • lance304
    lance304
    Jun 2023 1 contribution
    ...Radisson has lost the will to invest in equipment that works...
  • Robert W
    Robert W
    May 2023 104 contributions
    ...Also, the food prices, specifically breakfast, seemed unusually high so we opted out...
  • Tim B
    Tim B
    Apr 2023 57 contributions
    ...The food and beverage options were ridiculously overpriced, and quality was very poor...
  • Streetangelv8
    Streetangelv8
    Apr 2023 18 contributions
    ...It is close to part-dieu train station...
  • Julia C
    Julia C
    Feb 2023 9 contributions
    ...Somehow, I dont understand why this hotel decides that it should subject its guests to such stuffy rooms. We were so unhappy with this hotel that we refused to spend another cent even though we had wanted to have breakfast the next morning before leaving... Thank goodness we only stayed a night... The next morning, we could not check out fast enough and instead had breakfast elsewhere, where we can enjoy the crisps nice Feb air and away from bad service... Anyway, we have decided never to stay in another Radisson Blu again hence it does not matter if the hotel sees my review...
  • dimitris462
    dimitris462
    Feb 2023 517 contributions
    ...Still, a good night sleep is essential and 25 celsius is far too much!...
  • Cavin S
    Cavin S
    Feb 2023 50 contributions
    Reasonable quality for business trip...
  • BusinessManT
    BusinessManT
    Jan 2023 1 contribution
    ...The room is large and good quality...
  • Marc36
    Marc36
    Dec 2022 7 contributions
    I really had a nice view from the 37th floor, but thats not worth the high price for a night... the area is horrible except the closed by shopping center, the staff of the hotel is really nice, anyway this hotel doesn't make you feel like you are in a 4-star hotel- maximum a 3 star hotel feeling, old , cheap and conservative furnitures... not very close to beautiful areas...
  • Philippe C
    Philippe C
    Nov 2022 7 contributions
    ...Rooms generally quiet because of high distance from street noise, Hotel deserves three stars but practices 5 stars pricing...
  • FJH1973
    FJH1973
    Nov 2022 1 contribution
    ...Dark entrance close to a large Shopping Centre.. Bar prices really high... Only 2 lifts going to the 32nd floor...
  • Shamaqui
    Shamaqui
    Nov 2022 7 contributions
    Baby bed was denied despite the size of the room...
  • UK traveller
    UK traveller
    Nov 2022 14 contributions
    Part way through a 3 night stay and so far no luck in getting the room any lower than 24.5 degrees...
  • timkosa
    timkosa
    Oct 2022 1 contribution
    ...Bar was really expensive for drinks that were small...
  • Jane
    Jane
    Oct 2022 74 contributions
    ...Why stay here if you can’t be served in hotel bar/restaurant!?...
  • Gerald
    Gerald
    Aug 2022 672 contributions
    ...There was also onsite parking at a daily fee in a secured area in the carpark...
Powered by AI
Cleanliness
Spotless
Many travelers appreciated the cleanliness of the hotel, noting the spotless bathrooms, clean rooms, and the hotel's overall neatness. They also commended the effective cleaning service.
  • elviracardigan
    elviracardigan
    Sep 2023 1 contribution
    A peaceful, clean and fresh experience. Good cleaning service and fresh bed every night...
  • IThistle
    IThistle
    Aug 2023 28 contributions
    ...Service/table clearing during breakfast could be improved...
  • DublinTommy
    DublinTommy
    Jul 2023 18 contributions
    ...Hotel is modern and clean with friendly helpful staff...
  • Vivianel381
    Vivianel381
    Dec 2022 78 contributions
    we had a perfect stay in the hotel : beautiful room, clean hotel, very nice employees, patient and available...
  • Giles K
    Giles K
    Dec 2022 14 contributions
    ...10 more floors of rooms all the way around the tower, clean, friendly, helpful...
  • TimMcLoughlin
    TimMcLoughlin
    Nov 2022 34 contributions
    ...The bathroom was spotless and had body lotion, conditioner and shampoo provided. The shower was hot but a bit weak, probably because of being so high up...
  • Jane
    Jane
    Oct 2022 74 contributions
    ...Rooms clean w/ amazing views...
  • Debbi B
    Debbi B
    Oct 2022 180 contributions
    ...There were good amenities in the bathroom, a reasonable amount of room for your clothes, and lots of plugs and USB ports for plugging in all the electronics we can’t live without...
  • Gerald
    Gerald
    Aug 2022 672 contributions
    ...The bathroom has only a shower but is still spacious with a long sink counter...
Powered by AI
Service
Inconsistent
Guests provide mixed feedback on service - while some find staff helpful and efficient, others report rudeness and lack of responsiveness.
  • elviracardigan
    elviracardigan
    Sep 2023 1 contribution
    ...Good cleaning service and fresh bed every night...
  • 813abrown
    813abrown
    Aug 2023 1 contribution
    ...For a short business trip it met my needs and provided access to taxi service when needed. Room service was somewhat limited but delivered in good time...
  • IThistle
    IThistle
    Aug 2023 28 contributions
    Generally a nice hotel with friendly, helpful staff... Service/table clearing during breakfast could be improved...
  • DublinTommy
    DublinTommy
    Jul 2023 18 contributions
    ...Hotel is modern and clean with friendly helpful staff...
  • 60r0hn26je
    60r0hn26je
    May 2023 1 contribution
    ...For instance I asked for lemon slices to my room for my hot water they thought I was crazy...
  • Robert W
    Robert W
    May 2023 104 contributions
    ...Unlike some other reviews, we found the staff to be kind and helpful...
  • Tim B
    Tim B
    Apr 2023 57 contributions
    ...Trying to get anyone to answer the phone was impossible, as we found when we needed something (towels/pillow) that we had to go to the front desk and attempt to get someone's attention in order to make something happen...
  • Sandra F
    Sandra F
    Mar 2023 5 contributions
    Hotel is nice, service is cold to seemingly unfriendly... Room service was punctual but menu is limited... I ordered the vegetable risotto and it arrived hot but not very flavorful...
  • Julia C
    Julia C
    Feb 2023 9 contributions
    ...We were so unhappy with this hotel that we refused to spend another cent even though we had wanted to have breakfast the next morning before leaving... The next morning, we could not check out fast enough and instead had breakfast elsewhere, where we can enjoy the crisps nice Feb air and away from bad service... When he asked if we can have a receipt to show that the 'holding charge' was cancelled, she told him an emphatically 'no'... My review is to warn others of the poor condition and bad service...
  • Cavin S
    Cavin S
    Feb 2023 50 contributions
    Reasonable quality for business trip. 》 Good breakfast and room service...
  • BusinessManT
    BusinessManT
    Jan 2023 1 contribution
    Good hotel, but the bar and restaurant service and politeness should be significantly improved for such a classy hotel. In the room: you will get instant coffee sachets only the first day and then no more!...
  • maya_elizabeth
    maya_elizabeth
    Dec 2022 171 contributions
    ...The bed was comfortable though we should have requested more pillows...
  • Giles K
    Giles K
    Dec 2022 14 contributions
    Hotel reception on 32nd floor ! 10 more floors of rooms all the way around the tower, clean, friendly, helpful...
  • Vivianel381
    Vivianel381
    Dec 2022 78 contributions
    we had a perfect stay in the hotel : beautiful room, clean hotel, very nice employees, patient and available...
  • TimMcLoughlin
    TimMcLoughlin
    Nov 2022 34 contributions
    ...The bathroom was spotless and had body lotion, conditioner and shampoo provided... The only down side was the internal maintenance work (or something) that meant there was banging and drilling outside my room from early in the morning, before 8am...
  • Shamaqui
    Shamaqui
    Nov 2022 7 contributions
    ...We only found out when we left that we received an email proposing an upgrade to a bigger room to accommodate the baby bed, so why this was not offered at check-in ?!...
  • Debbi B
    Debbi B
    Oct 2022 180 contributions
    The Radisson Blu is located near the main train station which is very convenient... There were good amenities in the bathroom, a reasonable amount of room for your clothes, and lots of plugs and USB ports for plugging in all the electronics we can’t live without... The avocado toast was delicious, as were the omelets and the French toast... I think they were suffering from the post pandemic difficulties in finding staff as wait times in the restaurant/breakfast area were sometimes a bit long, but that’s to be expected...
  • timkosa
    timkosa
    Oct 2022 1 contribution
    ...It took 3 trips from garage to front desk to resolve Directions to hotel should highlight that you need to travel on bus roads only in order to find hotel...
  • psu102
    psu102
    Oct 2022 25 contributions
    ...That for you can easily walk from the station to the hotel through the nearby shopping center... The staff was very helpful and it was a nice to stay in a room with a great view under the circumstances...
  • Jane
    Jane
    Oct 2022 74 contributions
    ...Evening Restaurant/bar staff not helpful & rude... Why stay here if you can’t be served in hotel bar/restaurant!?...
Powered by AI
Amenities
Satisfactory
Travelers appreciated the hotel's modern amenities, including well-equipped rooms with ample plugs, USB ports, and daily bottled water. However, some found the room service and customer service lackluster.
  • elviracardigan
    elviracardigan
    Sep 2023 1 contribution
    A peaceful, clean and fresh experience. Good cleaning service and fresh bed every night...
  • 813abrown
    813abrown
    Aug 2023 1 contribution
    ...For a short business trip it met my needs and provided access to taxi service when needed. Room service was somewhat limited but delivered in good time...
  • DublinTommy
    DublinTommy
    Jul 2023 18 contributions
    Good hotel in good location. Hotel is modern and clean with friendly helpful staff...
  • Robert W
    Robert W
    May 2023 104 contributions
    We chose the Radisson Blu for convenience, as it is walking distance from the Lyon Part Dieu train station... We had stayed here several years ago, enjoying a wonderful stay over Bastille Day that included a great visual of the many fireworks displays going on across town and into the countryside...
  • 60r0hn26je
    60r0hn26je
    May 2023 1 contribution
    ...For instance I asked for lemon slices to my room for my hot water they thought I was crazy...
  • Tim B
    Tim B
    Apr 2023 57 contributions
    ...Trying to get anyone to answer the phone was impossible, as we found when we needed something (towels/pillow) that we had to go to the front desk and attempt to get someone's attention in order to make something happen...
  • Streetangelv8
    Streetangelv8
    Apr 2023 18 contributions
    ...It is close to part-dieu train station. It has great views as reception is on the 32nd floor and rooms start above that...
  • Sandra F
    Sandra F
    Mar 2023 5 contributions
    Hotel is nice, service is cold to seemingly unfriendly... Room service was punctual but menu is limited...
  • Cavin S
    Cavin S
    Feb 2023 50 contributions
    Reasonable quality for business trip. 》 Good breakfast and room service...
  • Julia C
    Julia C
    Feb 2023 9 contributions
    ...The next morning, we could not check out fast enough and instead had breakfast elsewhere, where we can enjoy the crisps nice Feb air and away from bad service...
  • Vivianel381
    Vivianel381
    Dec 2022 78 contributions
    we had a perfect stay in the hotel : beautiful room, clean hotel, very nice employees, patient and available. hotel is close to the station, a big mall and the musical auditorium... good food with a great view : 32nd floor...
  • maya_elizabeth
    maya_elizabeth
    Dec 2022 171 contributions
    We spent a couple of nights here for our first time in Lyon. The location was great for us - close to train station, les halles de Lyon Paul Bocuse, and easy walk to Presqu'île, where we spent most time... Our hotel room was mostly comfortable... We had a great first impression with the large windows and views of the city... There was enough space and decent use of space... The bed was comfortable though we should have requested more pillows...
  • TimMcLoughlin
    TimMcLoughlin
    Nov 2022 34 contributions
    ...Being so high up, the views you get from any window are stunning. I could see right across Lyon from my bedroom... The same is the case in reception, the bar and the restaurant... The room was a good size, bed was comfortable... The bathroom was spotless and had body lotion, conditioner and shampoo provided... The shower was hot but a bit weak, probably because of being so high up...
  • Jen Birdsall
    Jen Birdsall
    Nov 2022 267 contributions
    ...It is close to the food hall and the nice park though... The room was comfy and plenty of room for 2 people...
  • Shamaqui
    Shamaqui
    Nov 2022 7 contributions
    ...We only found out when we left that we received an email proposing an upgrade to a bigger room to accommodate the baby bed, so why this was not offered at check-in ?!...
  • Debbi B
    Debbi B
    Oct 2022 180 contributions
    The Radisson Blu is located near the main train station which is very convenient. The area doesn’t have the charm of Vieux Lyon, but there is a huge shopping center (Westfield) and a decent amount of restaurants... The hotel is on floors 32-39, and is very quiet... There were good amenities in the bathroom, a reasonable amount of room for your clothes, and lots of plugs and USB ports for plugging in all the electronics we can’t live without... The breakfast was quite ample with a variety of meats, cheeses, eggs, breads (oh, the wonderful breads!... There is also a small a la carte menu to order off of... The avocado toast was delicious, as were the omelets and the French toast...
  • ilenia880405
    ilenia880405
    Oct 2022 1 contribution
    ...The hotel is quite close to the city centre, which can be easily reached by car or on foot. The building is very modern and the room is equipped with every comfort...
  • Jane
    Jane
    Oct 2022 74 contributions
    ...Rooms clean w/ amazing views. Hotel is next to mall & mass transit... Why stay here if you can’t be served in hotel bar/restaurant!?...
  • psu102
    psu102
    Oct 2022 25 contributions
    ...That for you can easily walk from the station to the hotel through the nearby shopping center. Since the hotel building is a tower, you will have a nice view over the city... The staff was very helpful and it was a nice to stay in a room with a great view under the circumstances...
  • Gerald
    Gerald
    Aug 2022 672 contributions
    ...The room itself is very comfortable - the staff was surprised I found the room to be well laid out as she mentioned many have commented it to be small, but for a single traveller, I was perfectly happy with it. There is a comfy bed, and even has room for a work desk and separate lounge chair... The bathroom has only a shower but is still spacious with a long sink counter... The view is also amazing as this is the tallest building in Lyon, and bottles of sparkling and still water are available daily... There was also onsite parking at a daily fee in a secured area in the carpark... If you need to have easy access to or want to be near the main train station, this hotel is perfect...
Powered by AI
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveler reviews for more details and information.
1858Reviews12Q+A44Room tips
Traveler rating
  • 684
  • 616
  • 277
  • 150
  • 132
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
anastasiamaria2023 wrote a review Nov 2023
1 contribution
The hotel itself is ok even though the rooms are tiny, however your experience depends on employees’ capability of doing their job. Camelia made sure to ruin my stay. She was extremely rude and unprofessional after I asked her to correct the details on my invoice. I will never come here again because I do not accept this kind of behaviour.
Read more
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Dominic Z wrote a review Apr 2022
Thun, Switzerland17 contributions18 helpful votes
Hotel's Favorite
Modern Hotel near Trainsation Part Dieu, Shoppingcenter behind, a view minutes walk to the city and the River Rohne. Excellent Kitchen in the Celest Restaurant. Every Room has a nice View over Lyon and the Landscape. Hotel is on the 32 Floor and up.
Read more
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
rpgl wrote a review Nov 2023
Aveiro, Portugal27 contributions33 helpful votes
Dear Radisson Blu Lyon Management, I recently spent a week at your establishment from November 6 to November 13, and I must express my dissatisfaction with the overall experience. I booked directly through the Radisson website, attracted by the claim of the best available price. However, my enthusiasm quickly waned when I discovered the same reservation on an external website for €200 less. Despite bringing this to the attention of the Radisson Blu reception, the response I received was disappointingly unprofessional. In response to my query about the price disparity, the staff acknowledged the price difference but emphasized the benefits of booking directly, such as accumulating points and potential advantages as a Radisson Rewards member. Furthermore, my reservation was prepaid with a 100% non-refundable condition. The unpolite manner in which this information was conveyed, coupled with the delay of almost 24 hours in responding to my initial email, left me frustrated and dissatisfied. I made a last attempt by contacting the "Best Price Guarantee Department," only to be informed that my claim could not be approved as it was submitted more than 24 hours after the reservation was made. This experience has led me to conclude that the Best Price Guarantee is misleading, resembling more of a scam than a genuine commitment to providing the best rates. Moving on to the stay itself, the positive aspect was undoubtedly the impressive view. However, a view alone does not define a guest's experience. Unfortunately, the positives end there. The room, despite its captivating view, was exceptionally small, bordering on claustrophobic. Issues with the air conditioning resulted in an uncomfortably cold room, rectified only after a complaint led to the discovery of a malfunction in the hot water supply to the AC unit. Moreover, basic amenities such as a dental kit required a visit to the reception, as there was no provision for housekeeping to deliver such items to the room. The shower experience was far from satisfactory, with difficulties in maintaining a consistent water temperature. The breakfast, a crucial element of any stay, failed to meet the standards expected from a hotel of Radisson Blu's caliber. The food lacked flavor, "natural" juice was packaged, the coffee was subpar, and the bacon was overcooked and swimming in grease. The overall quality of the breakfast was more in line with a 2 or 3-star hotel, falling short of the expectations associated with the Radisson brand. Notably, the cleanliness of the hotel, specifically from the elevators to the rooms, was subpar. Stains on the floor near the elevators persisted throughout my stay, indicating a lack of attention to detail and maintenance. In conclusion, the hotel, in my opinion, does not live up to its claimed four-star status. Even after sharing my unsatisfactory experience, the compensation offered was a mere €100, which, considering the overpayment of €300 (€200 plus the 10% of the Best Price Guarantee policy), is insufficient. This demonstrates a lack of proactive customer service and a failure to acknowledge the disparity in the prices. Regrettably, based on my experience, I cannot recommend booking directly with Radisson or staying at Radisson Blu Lyon, given the overall high cost in relation to the disappointing guest experience. Sincerely, Dr. Rui Pedro Loureiro
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Don't book directly in Radisson website, since you will find cheaper prices in other websites...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Julien wrote a review Nov 2023
Paris, France10 contributions4 helpful votes
The hotel starts on the floor 32 of the tower. Quite unusual but funny/interesting detail! The room was modern, nicely equipped with all amenities but not too big. The view is nice since you are high up in the floor! One negative point is the system to move up and down the window blinds! Extremely complicated and odd with a lot of switches and specific sequences to follow. Follow the instructions with care… Breakfast is nice but the scrambled eggs were a bit of a let down. Toilets flushed too hard in my room so it spilled over.
Read more
Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from RECEPTION RADDISSON BLU LYON, Guest Services / Front Office at Radisson Blu Hotel, Lyon
Responded 3 weeks ago
Dear Julien, I would like to thank you for leaving us a review. I am glad to read that you liked the views and the hotel in itself. I am very sorry to hear that you found the blinds system complicated, as well as for the scrambled eggs. I remain at your disposal. Regards, Anna, Chef de Brigade
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
alekfedchenko wrote a review Oct 2023
Madrid, Spain1 contribution
Location is very good as well as breakfast, but this is it, we had a lot of problems: WiFi didn’t work, windows and glasses for water were dirty, door on the toilet had huge gaps between a wall and the door… Overall, don’t want to go there again.
Read more
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from RECEPTION RADDISSON BLU LYON, Service clients/Réception at Radisson Blu Hotel, Lyon
Responded Nov 3, 2023
Good morning, Thank you for your comment. We apologise for the wiffi connection we have had, Sincerely , Rémi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Francisco N wrote a review Oct 2023
Leicester, United Kingdom127 contributions63 helpful votes
The hotel deserves a 5 over 5 but during my stay the internet was sketchy if not unavailable. That’s the reason I gave a 4. Really good rooms. Excellent restaurant & bar. Marvellous views. And exceptionally good service from all the staff. I will return when in town
Read more
Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from RECEPTION RADDISSON BLU LYON, Service clients/Réception at Radisson Blu Hotel, Lyon
Responded Nov 3, 2023
Dear franciscon, Thank you so much for these kind words. Please allowed me to share it with our team, Kindest regards, Rémi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Francisco CD wrote a review Oct 2023
Sao Paulo, SP57 contributions14 helpful votes
Beautiful view of the hotel (located on the top 7 floors of the called "Le Crayon"), modern accommodation and good service. Good location, with easy public transport (tram, bus and metro) in the surrounding area, making it easy to reach the center (region of the Rhône and Saône rivers). For the cost, breakfast could be included
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from RECEPTION RADDISSON BLU LYON, Guest Services / Front Office at Radisson Blu Hotel, Lyon
Responded Oct 26, 2023
Hello Fcd2010, Thank you for your feedback, we are glad that our establishment permit you to have a nice stay. Our accommodations were renoved in 2016 and we are more than happy you like it. The team hopes to welcome you soon again for another journey in Lyon. Regards, Johanne-Azad, Room-Division Assistant
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
elviracardigan wrote a review Sep 2023
1 contribution
A peaceful, clean and fresh experience. Good cleaning service and fresh bed every night. Loved the aircondition. The breakfast was a bit disappointing, coffee taste, the orange juice taste. Very sweet staff
Read more
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from RECEPTION RADDISSON BLU LYON, Service clients/Réception at Radisson Blu Hotel, Lyon
Responded Sep 29, 2023
Dear Guest, We would like to thank you for choosing Radissonblu Lyon for your stay in Lyon and are delighted to hear how much you enjoyed your stay. We're sorry about the taste of your coffee and orange juice, and I'll pass on the information to the relevant department. In the meantime, we send you our best regards and hope to see you again very soon, Rémi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
SunSeekerMA wrote a review Aug 2023
Boston, Massachusetts291 contributions208 helpful votes
This is a large business hotel near a major shopping/working area in Lyon - in a more modern part of the city. My husband and I stayed here one night before departing from Lyon airport. We had traveled by train just prior and this hotel was in very close proximity to the train station. We were able to exit, go up a few escalators, through a mall and have the hotel right there. Convenient for train travelers, but not a cruddy area - as many hotels near train stations can sometimes be. This hotel was in a tower with businesses also located in the same building. Staff was lovely and loved the free Nespresso coffee machines in the lobby. It was absolutely pouring rain the night we stayed there so we ended up getting drinks in the lobby bar and eating there as well. The food was better than good for hotel restaurant food and super convenient. Rooms were on the small side but well appointed. I find the Radisson SAS chain to reliable, clean and efficient places to stay in many smaller EU cities. Staff were helpful with arranging for a car to take us to the airport despite a countrywide gasoline strike that was taking place.
Read more
Date of stay: October 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from RECEPTION RADDISSON BLU LYON, Guest Services / Front Office at Radisson Blu Hotel, Lyon
Responded Aug 24, 2023
Hello SunseekerMA, Thank you for your feedback. We are happy to see that our location pleased you and was useful to you. Our motivation is to satisfy our guest and we are proud of our team that they made you spent a wonderful moment. Looking forward to welcoming you soon again. Regards, Johanne-Azad, Room-Division Assistant
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
813abrown wrote a review Aug 2023
Arusha, Tanzania1 contribution
Nice place to stay. Will use again in the future. Cleanliness and uptake was very good. For a short business trip it met my needs and provided access to taxi service when needed. Room service was somewhat limited but delivered in good time.
Read more
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from RECEPTION RADDISSON BLU LYON, Guest Services / Front Office at Radisson Blu Hotel, Lyon
Responded Aug 24, 2023
Hello 813abrown, Thank you for your feedback. We are glad that you enjoyed your stay and the services we are providing. Hoping to see you soon again for a business trip or for leisure this time. Regards, Johanne-Azad, Room-Division Assistant
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Lyon area.
PRICE RANGE
$135 - $232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
radisson blu hotel, lyon hotel lyon, radisson lyon, lyon radisson
FORMERLY KNOWN AS
Radisson SAS
LOCATION
FranceAuvergne-Rhône-AlpesRhoneLyonPart Dieu - Bir Hakeim
NUMBER OF ROOMS
245
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

RADISSON BLU HOTEL, LYON $121 ($̶1̶8̶9̶) - Updated 2023 Prices & Reviews - France

Frequently Asked Questions about Radisson Blu Hotel, Lyon
Which popular attractions are close to Radisson Blu Hotel, Lyon?
Nearby attractions include Les Halles de Lyon Paul Bocuse (0.2 miles), La Part-Dieu Shopping Center (0.1 miles), and Auditorium Orchestre National de Lyon (0.06 miles).
What are some of the property amenities at Radisson Blu Hotel, Lyon?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Radisson Blu Hotel, Lyon?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Radisson Blu Hotel, Lyon?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Radisson Blu Hotel, Lyon?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Radisson Blu Hotel, Lyon?
Conveniently located restaurants include L'Alexandrin, Chez Antonin, and Le Bouchon des Artistes.
Are there opportunities to exercise at Radisson Blu Hotel, Lyon?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Radisson Blu Hotel, Lyon?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Radisson Blu Hotel, Lyon?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Radisson Blu Hotel, Lyon offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Radisson Blu Hotel, Lyon?
The staff speaks multiple languages, including English and French.