Dear Radisson Blu Lyon Management, I recently spent a week at your establishment from November 6 to November 13, and I must express my dissatisfaction with the overall experience. I booked directly through the Radisson website, attracted by the claim of the best available price. However, my enthusiasm quickly waned when I discovered the same reservation on an external website for €200 less. Despite bringing this to the attention of the Radisson Blu reception, the response I received was disappointingly unprofessional. In response to my query about the price disparity, the staff acknowledged the price difference but emphasized the benefits of booking directly, such as accumulating points and potential advantages as a Radisson Rewards member. Furthermore, my reservation was prepaid with a 100% non-refundable condition. The unpolite manner in which this information was conveyed, coupled with the delay of almost 24 hours in responding to my initial email, left me frustrated and dissatisfied. I made a last attempt by contacting the "Best Price Guarantee Department," only to be informed that my claim could not be approved as it was submitted more than 24 hours after the reservation was made. This experience has led me to conclude that the Best Price Guarantee is misleading, resembling more of a scam than a genuine commitment to providing the best rates. Moving on to the stay itself, the positive aspect was undoubtedly the impressive view. However, a view alone does not define a guest's experience. Unfortunately, the positives end there. The room, despite its captivating view, was exceptionally small, bordering on claustrophobic. Issues with the air conditioning resulted in an uncomfortably cold room, rectified only after a complaint led to the discovery of a malfunction in the hot water supply to the AC unit. Moreover, basic amenities such as a dental kit required a visit to the reception, as there was no provision for housekeeping to deliver such items to the room. The shower experience was far from satisfactory, with difficulties in maintaining a consistent water temperature. The breakfast, a crucial element of any stay, failed to meet the standards expected from a hotel of Radisson Blu's caliber. The food lacked flavor, "natural" juice was packaged, the coffee was subpar, and the bacon was overcooked and swimming in grease. The overall quality of the breakfast was more in line with a 2 or 3-star hotel, falling short of the expectations associated with the Radisson brand. Notably, the cleanliness of the hotel, specifically from the elevators to the rooms, was subpar. Stains on the floor near the elevators persisted throughout my stay, indicating a lack of attention to detail and maintenance. In conclusion, the hotel, in my opinion, does not live up to its claimed four-star status. Even after sharing my unsatisfactory experience, the compensation offered was a mere €100, which, considering the overpayment of €300 (€200 plus the 10% of the Best Price Guarantee policy), is insufficient. This demonstrates a lack of proactive customer service and a failure to acknowledge the disparity in the prices. Regrettably, based on my experience, I cannot recommend booking directly with Radisson or staying at Radisson Blu Lyon, given the overall high cost in relation to the disappointing guest experience. Sincerely, Dr. Rui Pedro Loureiro…