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Mama Shelter Lyon

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Traveler (736)
Room & Suite (340)
Videos (1)
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About

#15 of 144 hotels in Lyon
Location
4.0
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
Mama Shelter Lyon is ideally located in the center of the 7th arrondissement, in the heart of the Jean Macé neighborhood. It is also close to the Rhône and to the Musée des Confluences. Only three stops away from the Part-Dieu train station, 25 minutes away from the airport, close to the tram and on the B subway line, Mama Shelter Lyon is convenient and central. Each of the 156 rooms of the Mama Lyon are fitted with 5-star bedding and equipped with a connected TV that centralizes internet access, TV, free movies on demand and video/photobooth. You'll find that a simple and flavorful cuisine defines the menu, which has been elaborated by Michelin-starred chefs, so that you can feel right at home. The bank card used to guarantee the booking or make the prepayment will be requested at check-in.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Patio
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Vending machine
Meeting rooms
Baggage storage
Concierge
24-hour front desk
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Safe
Telephone
Refrigerator
Flatscreen TV
Bath / shower
VIP room facilities
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Trendy
Quirky Hotels
Languages Spoken
English, French, Spanish, German and 1 more

Location

13 Rue Domer, 69007 Lyon France
Name/address in local language
Mama Shelter Lyon
1,831Review11Q+A40Room tips
Traveler rating
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  • 21
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ScottMoore444 wrote a review Mar 2024
Belfast, United Kingdom253 contributions69 helpful votes
+1
First time staying in a Mama Shelter and it ROCKED. All staff either on reception or at the bar were fantastic and I loved the entire aesthetic to the hotel. The room was very unique looking and comfortable with a great bathroom and comfy bed. The selection on the TV was particularly excellent, we enjoyed an evening viewing of Big Hero Six. The bar/lobby was also cool and inviting and I enjoyed relaxing there with a few beverages. Location is great for the Jean Mace Metro station as well which gets you anywhere you need to go on Lyon. I'm in a Mama Shelter again in April and now I'm extremely excited to experience this brand a second time.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Videojock wrote a review Sep 2022
West Sussex164 contributions53 helpful votes
+1
Hotel's Favorite
Booked this hotel as a quick stopover on a train journey to Barcelona. It’s a 10 min taxi ride from the station and even on a Sunday night the restaurant had a good vibe to it with live music playing. I am a vegan 🌱 and whilst there was nothing on the menu for me, after negotiation the chef managed to conjure up a delightful three course meal which I could enjoy along with my 3 friends. I spoke to the delightful manager or ‘mama’ as she introduced herself, in the morning. She used to manage the restaurant and said that they would now be putting vegan dishes on the menu as the kitchen already has all the ingredients anyway. It would be great if this was repeated across the Mama Shelter chain. The rooms were small but functional. Beds are comfortable and good to see them taking the lead with a shampoo, body wash, soap bar in cardboard packaging. I’ve heard the chain will hopefully go plastic free soon. To be sustainable they need to raise the profile of plant based food also. The TV system was great with loads of free movies 🎥 🍿 available to watch in different languages.
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Date of stay: September 2022Trip type: Traveled with friends
Room Tip: Ask if you want vegan food. Hopefully it will be on the menu soon of this and other Mama Shelter...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Julien LAMBERT, Service clients/Réception at Mama Shelter Lyon
Responded Sep 29, 2022
Dear Videojock, thank you very much for this perfect rating and the wonderful feedback. I'm happy that you enjoyed Mama’s ambiance and staff. I can assure you that I will share your wonderful feedback with all of them. Regarding the restaurant I will share your feedback with our kitchen team ! We hope to welcome you back very soon at Mama Lyon or in other city ! Mama Loves You!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sioned T wrote a review Dec 2023
Wales8 contributions4 helpful votes
Good city centre hotel. The bar is excellent, reasonably priced, and full of locals & guests. Rooms are functional and comfortable but of spartan design. Breakfast is v good. Well located for public transport. Would stay here again.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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HanneleD wrote a review Dec 2023
London, United Kingdom185 contributions101 helpful votes
This hotel has a funky fun bar with friendly staff. It has a restaurant with excellent food and a great breakfast, especially the juicer (scrambled eggs and mushrooms were cold the second time though). It is let down by the rooms which are really very average and the little welcome notes, although sweet, do not change this. Bed is comfy though. My room (606)?was pretty much a disaster as it had the smell of sewage coming through from what I could gather the second sink. I mentioned this three or four times. They said they put some product in there but that didn’t help. If you kept your window open it was better and the last night the smell was so bad I had to keep my window open all night. I did ask if I could have some compensation- they would have offered free parking but I didn’t have a car, and that was it. A little gesture could have made a big difference… you would expect better when you pay over 200 euros a night. Also, Accor silver/gold/platinum members note: no welcome drink, instead an extra bottle of water and two cookies…
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Date of stay: December 2023Trip type: Traveled on business
Room Tip: Avoid room 606 which smells of sewage
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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JT14 wrote a review Sep 2023
London, United Kingdom5358 contributions456 helpful votes
You will know from the other reviews that this is a hotel which is aimed at a young/party demographic. I fairness, there was a pretty wide range of ages staying but it definitely attracts and suits a younger crowd. We paid about Eur170 for a twin room, breakfast and parking on a Saturday night. It was less than half what we would have paid at the upscale Accor properties in the city centre (M Gallery, Sofitel). What impressed me most is that 'money is spent' on all the right things. The quality of the breakfast was fantastic (fresh juicing machine, eggs to order, and all the branded items were to quality ones). The bed linens were very comfortable and felt high-end. Food in the restaurant was very good and so on. What else impressed: - the staff were charming and fun. Great team - the wifi is off the scale (500mbps) - it was 35c in Lyon and the air-conditioning was 'US powerful'. Rarely the case in France. - I liked the minimal, bare concrete decor. It will age well. To improve/consider: - the rooms are tiny. This isn't somewhere to spend time in your room. - by packing in the rooms to achieve a certain pricing possibility, there doesn't seem to have been much space left over for anything else. Lots of dirty linen stored in hallways, no gym, nowhere to lounge (other than sitting at a table in the dining room) - we wanted to be in the 7e for my son's university, but the location isn't central for sightseeing. No more than 10 mins walk off, but not central. - the car park is a nightmare to navigate. I rented an estate car and had to be very very careful. I would stay at a Mama Shelter again. Better than Marriott's new Moxy brand (which looks like a brothel version of a Premier Inn), and I find Ws to be a bit irritating (and way more expensive). Great concept if this fits your need and mood.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Koen BOssuyt wrote a review Aug 2023
Marke, Belgium4 contributions3 helpful votes
Private material was stolen in our room !! Reaction from the hotel : sorry, but we don't take responsability . You should have warned us when there is private material in your room. Can you imagine ?
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Not the place to go
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julien LAMBERT, Service clients/Réception at Mama Shelter Lyon
Responded Aug 13, 2023
We are saddened to read your feedback, which does not accurately reflect the situation. Indeed, during the cleaning of your room throughout your stay, our housekeeping staff followed our standard internal cleaning and hygiene procedures, including changing the pillowcases. Unfortunately, the original hotel pillowcases had been replaced by your personal ones, and both designs bore a strong resemblance. Consequently, your linens were sent to our laundry partner along with the hotel's linens for cleaning. As soon as we were made aware of the situation, we promptly notified our supplier to differentiate your linens from the hotel's. Unfortunately, due to the striking similarities with your pillowcases, the search is still ongoing as of today. We will uphold our promise to keep you informed as soon as they are identified and can be returned. We thank you for your understanding.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JerseyToad wrote a review Sep 2022
Paris, France22 contributions18 helpful votes
Very much enjoyed our stay here - nice hotel, bar, restaurant and breakfast was good. The location is not central but it is in an area that has good bars, restaurants and is a very quick journey to the hotel dieu.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Julien LAMBERT, Service clients/Réception at Mama Shelter Lyon
Responded Sep 29, 2022
Dear JerseyToad, Thank you very much for this rating and the nice feedback. I'm happy that you enjoyed Mama’s ambiance. We hope to welcome you back very soon at Mama Lyon or in other city ! Mama Loves You !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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Charlotte T wrote a review Jul 2022
Shanghai, China4 contributions3 helpful votes
Hello, I need to share that sadly MamaShelter in not suited for internal business travelers. The hotel has no travel plug-adaptors to lend, the staff sends you off for a 30 minute walk ride to go buy one, and when I returned, i actually saw in one of the hotel "items to sell list" that they actually sell these right at the reception desk... Which means the staff is not even trained to support such requests. When I gave them feedback, they barely apologize too. I will not chose this hotel next time I come for work in Lyon.
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Date of stay: July 2022
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip: top floor is better/more light
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sandrine JOUOT, Directeur général at Mama Shelter Lyon
Responded Jul 28, 2022
Hello Charlotte, Avant toute chose, je souhaite vous remercier d’avoir pris le temps de nous faire part de vos retours qui sont aujourd’hui particulièrement importants afin d’améliorer la qualité de service que nous souhaitons offrir à nos clients . Je suis navrée de voir que nous n’avons pas su répondre de la manière la plus appropriée à votre demande , il y a eu en effet une incompréhension menant à un quiproquo quant à votre demande de chargeur . Nous ne souhaitons naturellement pas que vous restiez sur une note négative , c’est la raison pour laquelle je me permets de vous faire parvenir mes coordonnées , je vous invite à me contacter directement pour votre prochain séjour , je serais heureuse de vous recevoir personnellement . Je vous souhaite un bel été , A tout bientôt , Sandrine sandrine.jouot@mamashelter.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Xavier K wrote a review May 2022
Mondorf-les-Bains, Luxembourg167 contributions116 helpful votes
Due to bad weather conditions and amazing traffic jams we decided to make a stop o in Lyon. Without reservation we popped up at the reception of the mama shelter in Lyon and we were lucky as there were some free rooms. The check in was performed by a very friendly and polite guy and we feel more than welcome….. the room was directly available and was great. Once installed we went down to the restaurant which was more than full and overbooked. Luckily we get 2 places on the bar and we had a great dining experience in a more than trendy and lounge atmosphere…..great dinner and cocktails, all was more than perfect! The same for the day after for the breakfast….. All in one we did not regret our choice and we can more than warmly recommend this hotel as well the restaurant of the hotel! Excellent value for money!
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Date of stay: April 2022Trip type: Traveled as a couple
Room Tip: Don’t forget to book your table in the restaurant!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Julien LAMBERT, Owner at Mama Shelter Lyon
Responded May 17, 2022
Dear Xavier, thank you very much for this perfect rating and the wonderful feedback. I'm happy that you enjoyed Mama’s ambiance and staff. I can assure you that I will share your wonderful feedback with all of them. We hope to welcome you back very soon at Mama Lyon or in other city ! Mama Loves You !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dmitry C wrote a review May 2022
Nyon, Switzerland145 contributions68 helpful votes
Stayed with the family, Check in , not very pleasant. , Cleanliness of the room is very very questionable. Parking, have to pay extra and very uncomfortable, small. Bar trendy, cool, live music. Breakfast was good, all you need., probably the best part of the stay. Would, i go back? probably no.
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Date of stay: April 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julien LAMBERT, Owner at Mama Shelter Lyon
Responded May 12, 2022
Dear Dmitry, Thank you for taking the time to tell us about your experience at the Mama Shelter Lyon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Mama Loves You !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$103 - $148 (Based on Average Rates for a Standard Room)
LOCATION
FranceAuvergne-Rhône-AlpesRhoneLyon
NUMBER OF ROOMS
156
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MAMA SHELTER LYON $99 ($̶1̶5̶5̶) - Updated 2024 Prices & Hotel Reviews - France

Frequently Asked Questions about Mama Shelter Lyon
Which popular attractions are close to Mama Shelter Lyon?
Nearby attractions include A MAZE IN GAME escape game Lyon (0.2 miles), Parc Blandan (0.3 miles), and Marché Jean Macé (0.2 miles).
What are some of the property amenities at Mama Shelter Lyon?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mama Shelter Lyon?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mama Shelter Lyon?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mama Shelter Lyon?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Mama Shelter Lyon?
Conveniently located restaurants include La Table de Max, Wasabi, and Veronatuti.
Is Mama Shelter Lyon located near the city center?
Yes, it is 0.9 miles away from the center of Lyon.
Are pets allowed at Mama Shelter Lyon?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mama Shelter Lyon offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mama Shelter Lyon?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Mama Shelter Lyon?
Many travelers enjoy visiting Hôtel de Ville de Lyon (1.5 miles), Cathédrale Saint-Jean-Baptiste de Lyon (1.3 miles), and Musée des Tissus et des Arts Décoratifs (0.8 miles).