Mama Shelter Lyon
13 rue Domer, 69007 Lyon France
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About
#8 of 159 hotels in Lyon
Location
4.0
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
Mama Shelter Lyon is ideally located in the center of the 7th arrondissement, in the heart of the Jean Macé neighborhood. It is also close to the Rhône and to the Musée des Confluences. Only three stops away from the Part-Dieu train station, 25 minutes away from the airport, close to the tram and on the B subway line, Mama Shelter Lyon is convenient and central. Each of the 156 rooms of the Mama Lyon are fitted with 5-star bedding and equipped with a connected TV that centralizes internet access, TV, free movies on demand and video/photobooth. You'll find that a simple and flavorful cuisine defines the menu, which has been elaborated by Michelin-starred chefs, so that you can feel right at home. The bank card used to guarantee the booking or make the prepayment will be requested at check-in.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Patio
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Vending machine
Meeting rooms
Baggage storage
Concierge
24-hour front desk
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Safe
Telephone
Refrigerator
Flatscreen TV
Bath / shower
VIP room facilities
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Quirky Hotels
Languages Spoken
English, French, Spanish, German and 1 more
Location
86Good for walkers
Grade: 86 out of 100
80Restaurantswithin 0.3 miles
9Attractionswithin 0.3 miles
13 rue Domer, 69007 Lyon France
Name/address in local language
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Getting there
Jean MacéLyon Metro4 min
Saxe-GambettaLyon Metro10 min
Rental CarsSee all Lyon rental cars
1796Reviews10Q+A38Room tips
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Hotel's Favorite
Booked this hotel as a quick stopover on a train journey to Barcelona. It’s a 10 min taxi ride from the station and even on a Sunday night the restaurant had a good vibe to it with live music playing. I am a vegan 🌱 and whilst there was nothing on the menu for me, after negotiation the chef managed to conjure up a delightful three course meal which I could enjoy along with my 3 friends. I spoke to the delightful manager or ‘mama’ as she introduced herself, in the morning. She used to manage the restaurant and said that they would now be putting vegan dishes on the menu as the kitchen already has all the ingredients anyway. It would be great if this was repeated across the Mama Shelter chain. The rooms were small but functional. Beds are comfortable and good to see them taking the lead with a shampoo, body wash, soap bar in cardboard packaging. I’ve heard the chain will hopefully go plastic free soon. To be sustainable they need to raise the profile of plant based food also. The TV system was great with loads of free movies 🎥 🍿 available to watch in different languages.…
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Date of stay: September 2022Trip type: Traveled with friends
Room Tip: Ask if you want vegan food. Hopefully it will be on the menu soon of this and other Mama Shelter...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Julien LAMBERT, Service clients/Réception at Mama Shelter Lyon
Responded Sep 29, 2022
Dear Videojock, thank you very much for this perfect rating and the wonderful feedback. I'm happy that you enjoyed Mama’s ambiance and staff. I can assure you that I will share your wonderful feedback with all of them. Regarding the restaurant I will share your feedback with our kitchen team ! We hope to welcome you back very soon at Mama Lyon or in other city ! Mama Loves You!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very much enjoyed our stay here - nice hotel, bar, restaurant and breakfast was good. The location is not central but it is in an area that has good bars, restaurants and is a very quick journey to the hotel dieu.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Julien LAMBERT, Service clients/Réception at Mama Shelter Lyon
Responded Sep 29, 2022
Dear JerseyToad, Thank you very much for this rating and the nice feedback. I'm happy that you enjoyed Mama’s ambiance. We hope to welcome you back very soon at Mama Lyon or in other city ! Mama Loves You !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Hello, I need to share that sadly MamaShelter in not suited for internal business travelers. The hotel has no travel plug-adaptors to lend, the staff sends you off for a 30 minute walk ride to go buy one, and when I returned, i actually saw in one of the hotel "items to sell list" that they actually sell these right at the reception desk... Which means the staff is not even trained to support such requests. When I gave them feedback, they barely apologize too. I will not chose this hotel next time I come for work in Lyon.
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Date of stay: July 2022Trip type: Traveled on business
Location
Cleanliness
Service
Room Tip: top floor is better/more light
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sandrine JOUOT, Directeur général at Mama Shelter Lyon
Responded Jul 28, 2022
Hello Charlotte, Avant toute chose, je souhaite vous remercier d’avoir pris le temps de nous faire part de vos retours qui sont aujourd’hui particulièrement importants afin d’améliorer la qualité de service que nous souhaitons offrir à nos clients . Je suis navrée de voir que nous n’avons pas su répondre de la manière la plus appropriée à votre demande , il y a eu en effet une incompréhension menant à un quiproquo quant à votre demande de chargeur . Nous ne souhaitons naturellement pas que vous restiez sur une note négative , c’est la raison pour laquelle je me permets de vous faire parvenir mes coordonnées , je vous invite à me contacter directement pour votre prochain séjour , je serais heureuse de vous recevoir personnellement . Je vous souhaite un bel été , A tout bientôt , Sandrine sandrine.jouot@mamashelter.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Due to bad weather conditions and amazing traffic jams we decided to make a stop o in Lyon. Without reservation we popped up at the reception of the mama shelter in Lyon and we were lucky as there were some free rooms. The check in was performed by a very friendly and polite guy and we feel more than welcome….. the room was directly available and was great. Once installed we went down to the restaurant which was more than full and overbooked. Luckily we get 2 places on the bar and we had a great dining experience in a more than trendy and lounge atmosphere…..great dinner and cocktails, all was more than perfect! The same for the day after for the breakfast….. All in one we did not regret our choice and we can more than warmly recommend this hotel as well the restaurant of the hotel! Excellent value for money!…
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Date of stay: April 2022Trip type: Traveled as a couple
Room Tip: Don’t forget to book your table in the restaurant!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Julien LAMBERT, Owner at Mama Shelter Lyon
Responded May 17, 2022
Dear Xavier, thank you very much for this perfect rating and the wonderful feedback. I'm happy that you enjoyed Mama’s ambiance and staff. I can assure you that I will share your wonderful feedback with all of them. We hope to welcome you back very soon at Mama Lyon or in other city ! Mama Loves You !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed with the family, Check in , not very pleasant. , Cleanliness of the room is very very questionable. Parking, have to pay extra and very uncomfortable, small. Bar trendy, cool, live music. Breakfast was good, all you need., probably the best part of the stay. Would, i go back? probably no.
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Date of stay: April 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Julien LAMBERT, Owner at Mama Shelter Lyon
Responded May 12, 2022
Dear Dmitry, Thank you for taking the time to tell us about your experience at the Mama Shelter Lyon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Mama Loves You !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice rooms, very welcoming and helping staff at the front desk. Clean rooms, cool bar, good atmosphere. Hotel is well located 200-300m from a metro station and nearby coffee shops and restaurants. Did not have breakfast, so I can not comment on that. Go there!
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Julien LAMBERT, Owner at Mama Shelter Lyon
Responded May 3, 2022
Dear Talmarom, Thank you very much for this perfect rating and the wonderful feedback. I'm happy that you enjoyed Mama’s ambiance and staff. I can assure you that I will share your wonderful feedback with all of them. We hope to welcome you back very soon at Mama Lyon or in other city ! Mama Loves You !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel, fun, original, the restaurant is really great (make a reservation during the week end as it can be "packed" in the evening). the staff is really nice and efficient. rooms are very comfortable even the small ones. Prices are reasonable. breakfast is incredibly good (la Brioche is a "must try". 10 minutes walking from the city center. in a very safe and quiet area. I strongly recommend this hotel in Lyon.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Julien LAMBERT, Propriétaire at Mama Shelter Lyon
Responded Feb 15, 2022
Dear Catherine, thank you very much for this perfect rating and the wonderful feedback. I'm happy that you enjoyed Mama’s ambiance and staff. I can assure you that I will share your wonderful feedback with all of them. Regarding the restaurant I'm delighted that you liked our homemade brioche and will share your compliments with our kitchen team ! We hope to welcome you back very soon at Mama Lyon or in other city ! Mama Loves Catherine !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We found a good rate for this hotel that I've been wanting to try for a while. I'm glad we did - it's definitely quite a unique concept amidst a sea of generic hotels in Lyon. It's design focused with lots of graffiti/street art elements everywhere. All the staff at the front desk and restaurants and young and funny (many speak good English too). To be honest I'm not a big fan of this style so the decor didn't speak to me. The room is good even complete with a small "kitchen" with a sink and microwave. The bed is very comfortable. Lots of free movies on offer on the TV. Fast wifi. Sound insulation was so-so, we could hear our neighbours coming and going. I felt like the room was a bit too "busy" with the graffiti carpet and huge lighted mirror next to the bed. The restaurant / bar is super popular esp. on a Friday night with young locals filling up the place (even a bouncer out front - a rare sight at a hotel!), but you can't hear any noise in the room. Quite an impressive range at breakfast. The vibe at the restaurant is completely different in daylight. The neighbourhood is a bit rough and slightly far from the city centre. Overall we had an enjoyable stay and I'd recommend for young travellers.…
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Funky decorations and staff pretty helpful, but missing the extra oomph to make it special. Food was ok, but formulaic and nothing special. We found the room layout a bid odd, but had everthing we needed for weekend stay.
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel is vibrant and super fun and cool. The design, the decor all super happy and modern which I love. The staff really friendly. A few technical issues which was a bit frustrating. To use the TV you need to scan the QR code. I found it super cool as no one wants to touch a remote control theses days. However you still need to connect to the hotel WIFi and to do so you need to switch on the TV using the remote control. So not very practical and still makes you touch the remote control. The roof top has great views over the city. The only problem is people smoking everywhere. It’s rather disgusting having to be in a place where people are blowing that stinky smoke in your face. I guess this is a France problem. They allow people to smoke everywhere. 🤮. It is also super slow. They took ages to sit us and there a few tables empty. Then toke ages to take our order and then to bring the drinks. The breakfast buffet is quite nice. But with the new rules regarding corona virus it was nice that we couldn’t touch anything. The staff would serve you. However it caused massive delays. As they don’t have much staff and you have to wait to be served. The bed is really comfortable and we had a great night of sleep. …
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
PRICE RANGE
$98 - $166 (Based on Average Rates for a Standard Room)
LOCATION
FranceAuvergne-Rhône-AlpesRhoneLyon
NUMBER OF ROOMS
156
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Frequently Asked Questions about Mama Shelter Lyon
Which popular attractions are close to Mama Shelter Lyon?
Nearby attractions include A MAZE IN GAME escape game Lyon (0.2 miles), Parc Blandan (0.3 miles), and Marché Jean Macé (0.2 miles).
What are some of the property amenities at Mama Shelter Lyon?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mama Shelter Lyon?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mama Shelter Lyon?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mama Shelter Lyon?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Mama Shelter Lyon?
Conveniently located restaurants include La Table de Max, Wasabi, and Vieille Canaille.
Is Mama Shelter Lyon located near the city center?
Yes, it is 0.9 miles away from the center of Lyon.
Are pets allowed at Mama Shelter Lyon?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mama Shelter Lyon offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mama Shelter Lyon?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Mama Shelter Lyon?
Many travelers enjoy visiting Hôtel de Ville de Lyon (1.5 miles), Cathédrale Saint-Jean-Baptiste de Lyon (1.3 miles), and Musee des Tissus et des Arts Decoratif (0.8 miles).