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Hotel Carlton Lyon - MGallery Collection

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4 rue Jussieu, 69002 Lyon France
Lowest prices for your stay
Booking.com
$261
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Free cancellation until 10/16/22
Expedia.com
$262
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Free cancellation until 10/16/22
FindHotel
$235
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Free cancellation until 10/16/22
Hotels.com$262
Travelocity$262
Priceline$261
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (768)
Room & Suite (377)
Dining (68)
What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 08/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Carlton Lyon - MGallery Collection
Updated 08/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 158 hotels in Lyon
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.3
Travelers' Choice
GreenLeaders Silver level
Be enchanted by the Carlton Lyon hotel, located on the peninsula. Despite being fully renovated in 2013, it has retained its authenticity and personality, blending contemporary comfort with sophistication. Relax in one of the 80 tastefully decorated rooms or in the cozy atmosphere of the bar. The hotel is just a 5-minute walk from the Bellecour metro stop and is the ideal base for exploring Lyon, with its opera house, museums, the St. Jean cathedral and more. Located between the Rhone and Saone rivers, the Carlton Lyon hotel was built in 1894 as a "petit palace" in Lyon. Punctuated by its forged iron balconies, dome and rotundas, its splendid Haussmann facade echoes the refinement of its historical decor. The hotel's "Signature" rooms also highlight artists who have stayed there. Travelers will appreciate immersing themselves in the splendid adornments of the many talents that have visited the hotel.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Meeting rooms
Couples massage
Baggage storage
Paid private parking nearby
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Facial treatments
Hammam
Massage
Salon
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Bathrobes
Housekeeping
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Languages Spoken
English, French, Russian, Spanish and 3 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
328Restaurantswithin 0.3 miles
71Attractionswithin 0.3 miles
2031Reviews32Q+A100Room tips
Traveler rating
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Most Recent
cgny1fwd wrote a review Oct 1
Houston, Texas1266 contributions332 helpful votes
Decent hotel but not special. There is no lobby area to speak of so waiting for friends and pick ups is a bit cramped. The elevator does not descend to the ground floor - there are steps up to it although there is a handicap lift to bypass the steps. Staff is helpful. Location is great. Easy walking to most of the main Lyon sights and shopping areas. It is next to a metro station. And it is easy for taxis and Ubers to get to and then to exit to the main thoroughfare to get off the presque isle.
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Date of stay: September 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rajamora wrote a review Sep 2022
Los Angeles, California113 contributions113 helpful votes
The main draw of this McGallery Collection ‘luxe’ property would be its central location on the peninsula between the Rhone and Saone Rivers, backed up against the prime Place de la Republique which feeds into Lyon’s main shopping/dining drag Rue de la Republique and other shopping streets. Lodgings here will make one see red, as the classical late 19th century structure was last renovated (2013) in moden style with that bold color everywhere. The entrance is on the alley-sized Rue de Jussie with a small foyer leading to the Bar Rouge/Lounge and a small Front Desk serviced by a welcoming, friendly and always very helpful Reception staff. The sole tiny open grill wrought-iron elevator with colorful stained glass sides is photo-charming, though slow with only a 2-person capacity. Reservations are difficult to nail down as well as direct contact with the hotel. Likely due to its prime location, the hotel is in well-used condition. Accommodations are of smallish sizing, but their balconies overlooking the Place de la Republique make them worth your stay in Lyon.
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Date of stay: October 2021
Value
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Sleep Quality
Room Tip: High rooms overlooking the Place de la Republique.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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bennyvectra wrote a review Sep 2022
Singapore, Singapore983 contributions262 helpful votes
Everything was good during my stay in the hotel. Room was clean and spacious. I was given room upgrade due to Gold status. Breakfast room ladies were great and nice people. Good service. Cosy bar area where I got my complimentary drink. However, what left a bad taste was the issue about not giving me my hotel invoice and zero response after I emailed them. This caused 1 star. At checkout, I paid with my credit card and asked if the invoice would be emailed to me like the other Accor hotels. The front desk staff said that she would email the paid invoice to me and verified my email address. After 1 week, I saw nothing in my mailbox. Checked my junk mail folder - nothing. Checked my bank account - successful credit card transaction. I emailed hotel via their official email on the Accor room reservation confirmation email to ask if they have forgotten to do so. (I typically receive email invoice/bill after I checked out - immediately or max 1-2 days). No response for almost a week. I emailed Accor customer service, but it took about 5 days or so to reply to me. The response was that they forward my request to the hotel. I am kinda upset that they did not put any urgency to this matter, as I have to submit this for claims since it was a business trip. And I am still waiting for the invoice. This is just ridiculous. First time having such terrible experience with MGallery hotel, and my only contact is the hotel email that doesn't give me any reply. My previous stays with other MGallery hotels typically include either GM or customer experience manager popping by to introduce himself/herself and giving me their name cards, so that I have direct access to them if I require their assistance. Sometimes their contacts will be on the greeting cards in my room. Carlton hotel didn't do so, hence I kinda have no other contact options except Accor customer service that is rather laggy in their response speeds. Seems like Carlton hotel is the black sheep among MGallery hotels - a terribly bad outlier. If Carlton Hotel management is reading this, please act on this immediately and send me my invoice. Every guest is entitled to receive his/her invoice after paying at check-out. I believe that I have been patient enough to wait for so long, before I decide to write this bad review.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
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Response from Romain J, Service clients/Réception at Hotel Carlton Lyon - MGallery Collection
Responded 2 weeks ago
Dear bennyvectra, After reading of your comment carefully, I understand that your stay in our beautiful establishment would deserve 5* according to you. But since you did not receive your bill immediately, you wanted to punish us by giving us 1*. I think you have explained the situation well in your comment and so I will not react further, nor will I react to the violent and rude emails sended to the hotel and Accor services. No one here understands the dimension and energy spent on such messages. When a simple phone call to the hotel would have solved this in 3 minutes. But I just will respond with our apologies. You are absolutely right, and we do not hide it, your first email sent to the reception was unfortunately not answered. Not taken care of by the team. It happened once and you can be sure it won't happen again! When your second message reached us from Accor Customer Care. We immediately took actions; sending you your bill, we apologised to you and offer you 2000 courtesy points. A fair, prompt and appropriate response. To top it off, our response and your message published here must have crossed paths. Dear TripAdvisor community; please be assured that we will always continue to work in a serene atmosphere, listening to the customer and invested in their experience. And that we will redouble our vigilance with regard to the rigour of our teams. Dear bennyvectra, be welcome in Lyon, and I promise you that during your next stay, Xaviere Celante, General Manager, and I, will welcome you personally and with the greatest pleasure. See you soon Romain J. Responsable Hébergement
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Angie T wrote a review Sep 2022
3 contributions
We loved out stay at Hotel Carlton-Lyon. It was a wonderful surprise! We spent 5 days here in a room with a king-size bed. The only downside is the lack of storage for clothes in the room, but we got creative. If you are expecting US-sized rooms you will be disappointed, but for European rooms we were very happy. The bathroom is large with a shower/bath that has great water pressure and temperature. The mattress and pillows are comfy. The air conditioner was great during a very warm week. The hotel is amazingly quiet. I never heard anything! Ride the beautifully renovated elevator. Breakfast is so wonderful- include it in the reservation. They have everything you could want for breakfast from bacon and eggs to meat and cheese, fresh fruit, granola, yogurt and PASTRIES. The staff are all terrific, but get a drink at the bar (an old-fashioned if you like them) and then go again. Shout out to bartender, Claudia, who made our trip so special. Not only did she recommend a great local restaurant for a Saturday night but then called them to squeeze us in for a last minute reservation at Bouchon des Cordeliers. Much appreciated after a more than 24 hour travel day. This location can't be beat. It is walking distance to so many things including Vieux Lyon (~5 min) and the art museum (15 min). It is a less than 5 minute walk to the bus. Take the C5 bus to Parc de Tete or the International City Center convention center. SO easy! You want to shop? This location has everything... Hermes, Louis Vuitton, UNIGLO, North Face... More nearby cafes, brasseries, boulangeries, patisseries and bouchons than you can image. Rent a bike or an electric scooter. Fun, easy, and very convenient. All in all, we loved this place and would definitely come back. I can't speak to the price/value because I was at a convention and got convention rates that seemed very reasonable. Stay here- you won't be disappointed.
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Date of stay: August 2022
Rooms
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Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Francois L. wrote a review Aug 2022
Montreal, Canada69 contributions58 helpful votes
We spent one night at the Hotel Carlton Lyon on our way to the Alps and it suited our needs just fine. The small but comfortable room was well appointed, charmingly decorated, and the large bathroom was a plus. Quiet even though well located; staff was helpful and we appreciated the welcome cocktail in the small bar.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Senior Travellers wrote a review Aug 2022
Calgary, Canada4 contributions1 helpful vote
Per my normal style for a review. We stayed at the Hotel Carlton for 3 nights. As is our usual style of review: 1. The Room – We asked to be away from the Elevators which we were given. The room was whisper quiet - never heard a noise. We had a king size bed which was most comfortable. The room has a great AC system so given the unusual warm weather we were extremely comfortable. The room was sufficiently spacious Our view was good - we could see the Notre Dame Church on the hill and at night it was beautiful. We faced an to the major walking mall area. The closet space is adequate. 2. Cleanliness The cleaning staff did an amazing job. We would come back and find the room spotless and inviting. Great work. 3 The Bathroom – is a very good size. The bathroom is split into a separate area for the toilet and then the rest of it is for the shower and the sink. The towels are very large and they provide both slippers and nice robes. The shower is a walk in shower which is large. It is hard to want to get out as it is so nice to just sit under the water and relax. I think it is one of the best Showers we have ever encountered 3. The Staff - right from the moment you arrive you are treated with great care. The Staff at the front desk are helpful. 5. The Location – great location - minutes from the Main Mall in Lyon. There are a few nice places for breakfast (croissant and coffee). While Lyon has a Metro system we found ourselves walking to all the locations. We were not far from the Place Bellecour - a 5 minute walk. Close to Place Bellecour there is an entire street with one restaurant after another. So in the evening we would walk down the street and pick a place. The food was very good. From the hotel we walked to Old Lyon which one must do when visiting. To visit the Notre Dame church on the hill we used the Hop On - Hop Off tour - we actually did two trips on the Hop On -Hop Off the first time to get our bearings and the second time to visit locations we wanted to see. Cheap transportation. 6. Closing Comments – simply a great hotel and great staff.
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Date of stay: August 2022
Location
Service
Sleep Quality
Room Tip: Asked for a room away from elevators and was given one.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TravelswithMrH wrote a review Aug 2022
The Hague, The Netherlands343 contributions186 helpful votes
The Hotel is centrally located and close to all major sights but I’m afraid that after that it’s a bit of a let down. The rooms are very small and the hotel itself just feels incredibly cramped! The weekend Mr H and I were there we had to wait for a table for a breakfast and found food wasn’t often replenished or was just missing, service was a little haphazard. The bar area is also very small however the staff here were wonderful and remembered our order each time we sat for a pre dinner drink. I also found on one day I was called twice and my room door opened twice when I had come back from a long morning walking the sights and had wanted to take a nap.. no nap for me! It was a mix up with the booking and then wanting to fill the mini bar. Yes I should have put a do not disturb sign out but it was after 2pm and the room had already been made up so didn’t think I would have needed to!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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bnavarromailbox wrote a review Jul 2022
Abu Dhabi, United Arab Emirates5 contributions
Outstanding staff, and convenient valet parking. Very good breakfast. Charming property, boutique type, with large rooms, all with a different touch. ideal location to discover the city's main attractions by walking
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jbm5050 wrote a review Jul 2022
4 contributions6 helpful votes
Staying at The Hotel Carlton was an exceptionally pleasant experience. The staff and service was excellent - friendly and helpful. The location perfect. And our room was spacious with lots of character and charm. Highly recommended.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gareoult wrote a review Jul 2022
Heathfield, United Kingdom173 contributions120 helpful votes
On arrival we were treated very well with a porter whisking our luggage away while we booked into the hotel. They also dealt with the parking of our car. The famous old elevator took us to our suite which was very comfortably outfitted and had fine views overlooking the nearby square. They do not have a restaurant but a very nice hotel bar. The food snacks available on room service were also very good. I had also got about a third off the price on a deal due to the length of our stay(4 nights). The location, which is only 5 minutes walk from the old town, and has many good shops and restaurants/cafes very close by was great. We will be returning .
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: We did enjoy having a suite overlooking the square!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$160 - $262 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor lyon
LOCATION
FranceAuvergne-Rhône-AlpesRhoneLyonCordeliers - Jacobins
NUMBER OF ROOMS
80
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Frequently Asked Questions about Hotel Carlton Lyon - MGallery Collection
Which popular attractions are close to Hotel Carlton Lyon - MGallery Collection?
Nearby attractions include The Presqu'île (0.2 miles), La Place des Jacobins (0.2 miles), and Eglise Saint Nizier (0.3 miles).
What are some of the property amenities at Hotel Carlton Lyon - MGallery Collection?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at Hotel Carlton Lyon - MGallery Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Carlton Lyon - MGallery Collection?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Hotel Carlton Lyon - MGallery Collection?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Hotel Carlton Lyon - MGallery Collection?
Conveniently located restaurants include Le Musee, Bouchon Tupin, and Burgundy By Matthieu.
Is Hotel Carlton Lyon - MGallery Collection located near the city center?
Yes, it is 0.4 miles away from the center of Lyon.
Are any cleaning services offered at Hotel Carlton Lyon - MGallery Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Carlton Lyon - MGallery Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Carlton Lyon - MGallery Collection?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Arabic.
Are there any historical sites close to Hotel Carlton Lyon - MGallery Collection?
Many travelers enjoy visiting Cathédrale Saint-Jean-Baptiste de Lyon (0.5 miles), Hôtel de Ville de Lyon (1.0 miles), and Musee des Tissus et des Arts Decoratif (0.6 miles).