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Hotel Le Royal Lyon - MGallery Collection

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20 Place Bellecour, 69002 Lyon France
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1013)
Room & Suite (298)
Dining (100)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 10/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Le Royal Lyon - MGallery Collection
Updated 10/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 156 hotels in Lyon
Location
Cleanliness
Service
Value
Travelers' Choice
The Royal is an iconic establishment offering 72 rooms and suites, nestled in the heart of the city between the Rhone and Saone rivers. An exclusive address for travellers who enjoy the French art de vivre, discrete elegance and naturally courteous service. Feel at home in our Cote Cuisine dining room or in our Cote Bellecour lounge, for a civilised meal or beverage overlooking the Place Bellecour. (The Hotel is a member of the MGallery collection).
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Baggage storage
Concierge
24-hour front desk
Secured parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Newspaper
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bath / shower
Bathrobes
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Romantic
Languages Spoken
English, French

Location

Full view
100Great for walkers
Grade: 100 out of 100
215Restaurantswithin 0.3 miles
50Attractionswithin 0.3 miles
1797Reviews15Q+A100Room tips
Traveler rating
  • 871
  • 598
  • 211
  • 86
  • 31
Time of year
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Popular mentions
Maëva J wrote a review Nov 10
Singapore, Singapore51 contributions34 helpful votes
Hotel is well located in Lyon City center, near place Bellecour. CLose to the lively shopping area and restaurant/bar scene. Price is very reasonable. Which surely explaines why when it comes to "5 stars hotel", we are very far from it... 1/ Rooms are very aging. Pictures only show the renovated bedhead with nice wallpaper, but do not get fooled the rest (furnitures & bathrooms) have not been upgraded. Welcome back to the 90's ! 2/ Service is disorganized and unpleasant. Called for a early checkin, was told I will be contacted back in 10 minutes, but no one called back, and obviously the next day upon check-in at 14h45 our room was not ready... Minibar was not replenished, and we had to ask for it. The welcome for Platimum members is barely personalized nor acknoewledge (just got a drink voucher without much info on their bar...).
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
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Trip type: Traveled as a couple
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Response from BARBARA CARBONNEL, Marketing at Hotel Le Royal Lyon - MGallery Collection
Responded 2 weeks ago
Dear Maéva.J, We thank you for your feedback on our house in Lyon. We apologize for the inconvenience caused. Concerning the architecture and the decoration of our rooms we wanted to play the card of a traditional hotel, however all our furniture are functional and our maintenance teams are ready to intervene at any time if a problem would occur. Your feedback allows us to improve our services, this one has been passed on to our head of reception so that he can re-sensitize his team. We hope that this experience will not affect your loyalty to our hotel and we would like to see you again very soon. Sincerely, Louise Guest Relation
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vijayphadke wrote a review Nov 3
Paris, France2 contributions
We have stayed here several times & this was the 5th that was as good as all the previous ones. We were lucky to get a table at the Institute Restaurant that made our visit event more pleasant. Director Jean Christophe was very talented & knowledgable in explaining the food & the sites of Lyon. Located most ideally in Lyon at Bellcour. Surrounded by beautiful shops , museums nearby and almost everywhere walkable. The staff is very helpful with directions & recommending good typical Lyonaise rests. The BF is sumptuous worth it. There is one thing that the management needs to look into is to hand hold the students that are virtually managing the place. More senior managers at hand will make services even more professional. The room should have been checked for broken mirrors in the Bath for example.. This is not a critic of the students - far from it - but a Hotel needs senior managers at hand in more numbers. Excellent place to be. VP
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
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Trip type: Traveled on business
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European_Explorer wrote a review Oct 2021
Canton of Neuchatel, Switzerland669 contributions212 helpful votes
Excellent hospitality despite initial hiccup. Great reception, beautiful rooms, wonderful decor throughout the hotel and absolutely outstanding breakfast team! Valet service is super helpful. The bar team is knowledgeable and helpful. The location is best in town as one is close to everythingIt was a true pleasure and we are back for sure!
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Date of stay: October 2021Trip type: Traveled with family
1 Helpful vote
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Yellow Mzungu wrote a review Oct 2021
Woodbridge, Canada5 contributions1 helpful vote
Let me say that I agree with other reviewers that this is extremely well located hotel in the heart of Vieux Lyon. But there are a few very misleading things. There's a culinary institute school next to the hotel, but there's very little in the way that the hotel has any relationship with the institute. There's 14 pages dedicated to it on the website, but we couldn't make a reservation through the hotel? One of the rooms also had a cooling problem, which was not good. The bathrooms are also weird. I've never had to step up to a shower. But that's a real risk of a fall, especially for more elderly people, like my 80 year-old mother-in-law. Then, the concierge made a reservation for dinner, but someone the people who took over from him, had no clue that he made a reservation. They sent us to probably the worst dinner I've ever had in my life. (More on that later). Rubber escargot, and overcooked dry lamb. Ugh. The breakfast delivered to the room was unpalatable. I mean we touched none of the breakfast at 27 Euro per person x 4. Dead fruit, dry pastry, cold coffee and cappuccino, sour juice, dry chacuterie, runny eggs. If they were trying to perfect how not to make breakfast .... they did a great job. 2 other things: 1) When we asked for some extra towels after hours, we got a, "I'm the only person in the hotel, and we can't do it. Not expected for a 5 star hotel". 2) When we're checking out, the poor small little concierge helper told us, there was only 1 trolly to bring multiple baggages out, and so you could only take out 2 bags at a time. We didn't stay too long -- we got out as fast as we could, but for a 5 star hotel, I would expect far more.
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Date of stay: October 2021
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Response from Patrick Gainnier, General Manager at Hotel Le Royal Lyon - MGallery Collection
Responded 4 weeks ago
Dear Kidedoc Dear, Thank you for taking the time to tell us about your experience at the Hôtel Le Royal Lyon - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As part of the Institut Paul Bocuse and MGallery Brand the Royal Hotel strives to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you had during your stay and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 04 72 41 64 41 if you wish to discuss this matter in further details. Sincerely, Patrick Gainnier Directeur Général
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asiaschlos wrote a review Oct 2021
Berlin19 contributions4 helpful votes
Professional welcome with personal touch. Well educated staff, always friendly and helpfull. Bar managerhighly professional and knowledgeable. Share his knowledge of the city with us. Location of the hotel at Bellecourt is the best for guest who wants to explore the city in all directions.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
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PRICE RANGE
$151 - $251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel lyon, accor lyon
LOCATION
FranceAuvergne-Rhône-AlpesRhoneLyonBellecour - Hotel Dieu
NUMBER OF ROOMS
72
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Frequently Asked Questions about Hotel Le Royal Lyon - MGallery Collection
Which popular attractions are close to Hotel Le Royal Lyon - MGallery Collection?
Nearby attractions include DreamAway Lyon (0.3 miles), La Place des Jacobins (0.3 miles), and Musee des Tissus et des Arts Decoratif (0.2 miles).
What are some of the property amenities at Hotel Le Royal Lyon - MGallery Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Le Royal Lyon - MGallery Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Le Royal Lyon - MGallery Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Le Royal Lyon - MGallery Collection?
Yes, paid public parking nearby and secured parking are available to guests.
What are some restaurants close to Hotel Le Royal Lyon - MGallery Collection?
Conveniently located restaurants include Monsieur P, L'Établi, and Le Mirtillo.
Is Hotel Le Royal Lyon - MGallery Collection located near the city center?
Yes, it is 0.06 miles away from the center of Lyon.
Are any cleaning services offered at Hotel Le Royal Lyon - MGallery Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Le Royal Lyon - MGallery Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Le Royal Lyon - MGallery Collection?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Hotel Le Royal Lyon - MGallery Collection?
Many travelers enjoy visiting Cathédrale Saint-Jean-Baptiste de Lyon (0.4 miles), Hôtel de Ville de Lyon (1.3 miles), and Musee des Tissus et des Arts Decoratif (0.2 miles).