Hotel Le Royal Lyon - MGallery Collection
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Dining (104)
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About
#29 of 159 hotels in Lyon
Location
4.8
Cleanliness
4.5
Service
4.3
Value
3.9
Travelers' Choice
The Royal is an iconic establishment offering 72 rooms and suites, nestled in the heart of the city between the Rhone and Saone rivers. An exclusive address for travellers who enjoy the French art de vivre, discrete elegance and naturally courteous service. Feel at home in our Cote Cuisine dining room or in our Cote Bellecour lounge, for a civilised meal or beverage overlooking the Place Bellecour. (The Hotel is a member of the MGallery collection).
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Baggage storage
Concierge
24-hour front desk
Secured parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Newspaper
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bath / shower
Bathrobes
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Romantic
Languages Spoken
English, French
Location
100Great for walkers
Grade: 100 out of 100
253Restaurantswithin 0.3 miles
61Attractionswithin 0.3 miles
20 Place Bellecour, 69002 Lyon France
Name/address in local language
Getting there
BellecourLyon Metro3 min
Ampère - Victor HugoLyon Metro7 min
Rental CarsSee all Lyon rental cars
See what other travelers are saying
- Seaside0399131322121 contributionsDelightful Hotel - A Must Stay in Lyon!Beautifully decorated in traditional French style - loved loved loved the vibe, the colours and the attention to detail. The staff were fabulous and could not do enough for us with various bookings over the Christmas period (in particular Paul Bocuse in the Halles de Lyon)- which was not easy given nothing is open Christmas Day in Lyon not even hotel restaurants! To this I will say it was very disappointing to find the restaurant closed for 2 weeks over Christmas. It would have been good to know in advance given the difficulties finding things open. The hotel is very easy walk to the Old Town and even with nothing open Christmas Day there are great walks within a short distance. Due to the train strikes in France one of our trips into Italy was cancelled and the staff were excellent in assisting with a taxi from Lyon to Turin to catch our next train in time. We would stay again and recommend to friends!Dear guest, Thank you for sharing your experience. We are pleased that you enjoyed your stay. We hope that you will enjoy the restaurant of the hotel for your next stay. We look forward to welcoming you soon in Lyon. Sincerely Barbara Carbonnel Sales ManagerWritten March 10, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Date of stay: January 2020Traveled as a coupleWritten January 10, 2020
- Katherine B4 contributionsPerfect location and great boutique hotelBrilliant location- easy access to old town, shopping, everywhere in Lyon. Staff wonderful. Rooms very comfortable as well as having old world charm. Luxurious and very french. Loved the windows were doubled- so no sound got into the room at all- which was surprising given the location.Dear guest, Thank you for your nice comments about your stay. We are pleased that you have enjoyed it. We will share your review with our teams, they will be really happy. Your satisfaction is our best reward. Sincerely. Barbara Carbonnel Sales Manager.Written March 10, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Date of stay: January 2020Traveled with familyWritten January 16, 2020
- TripMember050120171Beverly Hills, California445 contributions5 Star Service...4 Star HotelWe enjoyed our stay at this hotel mainly because of the excellent service. All staff from reception to housekeeping to all serving at breakfast were friendly and helpful..All requests for directions, dinner reservations or taxis were handled seamlessly. We ordered one meal from room service that took some time but the food was well presented and delicious. The Junior Suite we stayed in has seen better days though. Not only was the sofa out of shape..but it also looked like bodily fluid stains were present. The staff did act promptly to bring a portable heater as the bedroom heating system was not functioning and kindly offered to change our room the next day if we were not satisfied. The location was ideal for exploring Lyon.As first mentioned,the service was outstanding so a return stay might be a possibility in the future..and the towels were a very nice quality :)Dear guest, Thank you for sharing your experience. We are glad you enjoyed your stay with us and all of our services. That is very encouraging. We would be delighted to welcome you again. Sincerely. Barbara Carbonnel Sales ManagerWritten March 10, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Date of stay: January 2020Written January 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This is the hotel/cooking school hospitality teaching school developed by the famous chef Paul Bocuse. They have trainees learning the business. Most spoke English fairly well and made our stay very comfortable and enjoyable. Attentive staff, delicious breakfast - can even have eggs made to order and the hours breakfast available was very generous 6:30-11. We stayed in the junior suite/round room and it was fabulous. Luxurious seating and bedding and plenty of storage and work space. Bathroom had separate tub and shower and 2 sinks and amazing natural lighting. AC worked very well. Location well situated for going across both rivers (you will want to visit both sides) plus so much to do right on the 'peninsula' Close to many great restaurants - very walkable. I found it to be fairly quiet despite being in a key area. …
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We booked a superior courtyard view room but it turned out to be old and small with a brick wall for a view. Disappointing! But on the plus side it has good air con and a spacious modern bathroom and the staff were wonderful, they really couldn’t do enough for us and their recommendations for restaurants were excellent.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+1
A five star hotel should absolutely be on top of it’s game! This why they created 5 stars a few years back so that it sets them apart from regular 4 stars. Those establishments should be refurbished every 20 years at least..this one definitely has not. This hotel is disappointing to say the least. Conviniently located place Bellecour, in the center of Lyon. Staff is made partly of seasoned personnel and a young trainee staff and that’s acceptable as everyone needs to learn sometime. Breakfast room is small and can quickly be crowded but the buffer is good and eggs made to order is on point. Sore point is the room. Damaged and beat up furniture, old shower and grout is warn out and yellow. AC doesn’t work great and it from the 90’s…maybe that was just our room ? Doubt it though. c’mon Accor, invest in this hôtel and do a makeover!…
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Date of stay: July 2023Trip type: Traveled as a couple
Room Tip: Downtown, AC is weak
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from BARBARA CARBONNEL, Marketing at Hotel Le Royal Lyon - MGallery Collection
Responded Jul 13, 2023
Dear Customer, We read your feedback with disappointment. We totally understand yours. We present our most sincere apologies for the quality of our services which you did not find up to a 5* hotel. Rest assured that we have passed on your comments to all of our department managers. Rest assured that we have maintenance and renovation programs to enable us to maintain the quality of our services to satisfy our customers on a daily basis. We hope to be able to welcome you again. We would be delighted. We hope to be able to regain your trust. See you soon, we hope. Barbara Carbonnel Sales Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall, we had an awful experience at this hotel. When we reached, only 1 room was ready, and the second was not (we arrived around 4 pm). Upon receiving the double room, we found it full of fruit flies and mosquitoes, which was totally unacceptable. A few hours later we were given a much better room (unfortunately our first impression of the hotel was damaged). The rooms in general are dusty and very worn, which does not reflect a 5 star quality. The A/C in one of the rooms was not working either. Staff were unfriendly too. I will not recommend this hotel to anyone.
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Date of stay: June 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Look for another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from BARBARA CARBONNEL, Marketing at Hotel Le Royal Lyon - MGallery Collection
Responded Jun 30, 2023
Dear 770alias, ££We totally understand your disappointment. We renew our most sincere apologies. We had to deal with a major problem in terms of air conditioning which led to the appearance of insects. Rest assured that we have done our best to remedy these problems as soon as possible. We completely understand that you should not have had this experience in a 5* hotel. We hope that we have not completely lost your trust. We would be happy to welcome you again for an unforgettable but positive experience this time. Barbara Carbonnel Sales manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First off- the rooms are small, but ok. A/C is non existent. It simply does not work. It was also very loud from street noise . So, We accidentally left our passports behind in the safe and we were assured that they could ship them to our hotel in Avignon overnight. Our passports got sent to UPS (after paying a premium directly to the link that the general manager of the hotel provided us with and an email exchange with the same GM saying that “the postman picked the package up this afternoon and you should have it shortly “. Only to discover a UPS email saying our package would not arrive until 3 days later (the day of our flight). Had the manager told me that this was the potential outcome I would have taken the TGV to retrieve the passports from Le Royal hotel myself. I’m appalled by the lack of follow through and customer service that transpired during our stay. This place , while centrally located is embedded with amateur hospitality.…
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Date of stay: June 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: If you want air conditioning this place is not for you! And the don’t trust the staff to help...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from BARBARA CARBONNEL, Marketing at Hotel Le Royal Lyon - MGallery Collection
Responded Jun 27, 2023
Dear TimcV8456XH, I am sincerely sorry to hear of your disappointment and the reproaches levelled at our concierge service who dealt with your request concerning the passports left in your room. I fully understand your disappointment and annoyance at the late receipt of your passports, which are necessary for the continuation of your trip. The concierge service has put you in direct contact with the carrier, but has never itself dealt directly with the carrier, for reasons of confidentiality of payment, processing of credit card data and choice of transport costs. You hold us responsible for delivery delays, but unfortunately we had no means of action once the passports had been picked up by the carrier. The team tried everything with the carrier in the 3 days following dispatch. Despite our various reminders in the days following shipment, the carrier would do nothing to help us and you get them back on time. We do hope sincerily that you finally got your passport back, and be assure tha we stay at your disposal if you wish so. I sincerely hope that you were able to recover your passports. I can assure you that we remain at your disposal should you have any requests or need any assistance in this matter. Yours sincerely Patrick Gainnier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
- One of the staff went above and beyond in helping , good service - Heater took ages to to heat up room - Terrible water pressure - Hot water was inconsistent, had to open the tap at the sink at the same time - Weak hair dryer
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from BARBARA CARBONNEL, Sales at Hotel Le Royal Lyon - MGallery Collection
Responded Apr 27, 2023
Dear customer, Thank you for sharing your opinion about your experience. We are truly sorry that you had such a negative experience. We apologize again. We had to deal with an incident that had a great impact on our customers. We hope to welcome you back for another stay in Lyon. We would be happy to do so.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a cute hotel! The service was impeccable and the staff treated us like we were VIP. Would not hesitate to go back. As some say, it is in need of an update, which I agree, but that does add to the charm. Our room was on the 5th floor over looking the Ferris wheel. What a great view! The location is so central you can walk everywhere. I would like to give a shout-out to Habib, the concierge. Thank you to you and your team for the very personal service.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from BARBARA CARBONNEL, Ventes at Hotel Le Royal Lyon - MGallery Collection
Responded Mar 27, 2023
Dear customer, All the team thanks you for your opinion following your stay. It is one of the most beautiful rewards. We try to maintain and renovate our rooms and spaces as soon as possible. We hope that our shortcomings will not prevent you from returning to our Maison Lyonnaise. See you soon. Barbara Carbonnel Sales Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a wonderful hotel. You can’t beat the fantastic location- walk everywhere! The concierge was a great and professional help, as was everyone at the hotel. We were 3 generations meeting up for the weekend, and the hotel was wonderful to the children also. Rooms are beautiful, blue and white toile, comfortable bed, luxe bedding, vintage black and white photographs. Rooms facing the historic square have lovely views. I would definitely stay here again.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from BARBARA CARBONNEL, Ventes at Hotel Le Royal Lyon - MGallery Collection
Responded Mar 10, 2023
Dear Elise, We try to offer our customers to live a special moment with an experience. We are happy to have been able to contribute to the success of your family stay. We will be happy to welcome you again. Best regards. Barbara Carbonnel Sales Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located centrally, within walking distance to all tourist attractions. The rooms are in dire need of a renovation. The staff was hit or miss on friendliness and usefulness, more often standing around talking to one another than engaging with guests. As it claims to be 5 star, stay at the nearby Intercontinental if you really want 5 star polish. This just checks the boxes on amenities, but otherwise was not a noteworthy stay.
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from BARBARA CARBONNEL, Marketing at Hotel Le Royal Lyon - MGallery Collection
Responded Feb 8, 2023
Dear Customer, Thank you for taking your time to share your opinion and your feelings about your stay. We are sorry to read your disappointment and to see that you recommend the Intercontinental hotel. We renew our most sincere apologies for not having been able to live up to the task in terms of services and quality of service. We would have liked to regain your trust. I remain at your disposal. Best Regards. Barbara Carbonnel Sales Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From beginning to end, the experience was phenomenal. Service was excellent, friendly, expedient, extremely respectful. The room was one of the nicest rooms that I've stayed in. I stayed in the superior room. I appreciated the fresh Evian and bubbly water that was free in the room. The bed/sheets were soft and comfy. The room was very well soundproofed. I felt very safe. Only feedback, is that one time, the 2 concierge's (appeared to be trainees) weren't friendly or aloof, but that's just 2 out of 30 amazing employees that I probably encountered. I called the front desk and reception multiple times and they always picked up promptly. Loved the robes and the slippers. Great quality toiletries. Loved the little candies at the front desk, the nice umbrellas, the adorable dog decorations. I miss it! The room was warm and cozy and location was perfect. I never needed to take the metro. When I arrived very late at night the front desk reception had a staff member obtain me some water. Love it!…
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Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from BARBARA CARBONNEL, Marketing at Hotel Le Royal Lyon - MGallery Collection
Responded Feb 8, 2023
Dear Customer, Many thanks for this wonderful feedback. We couldn't ask for more. Your satisfaction is our greatest reward. We are sorry for the service at the concierge level. We still have to improve. See you soon, we hope. Best regards. Barbara Carbonnel Sales Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$205 - $390 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel lyon, accor lyon
LOCATION
FranceAuvergne-Rhône-AlpesRhoneLyonBellecour - Hotel Dieu
NUMBER OF ROOMS
72
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Claim Your ListingHOTEL LE ROYAL LYON - MGALLERY COLLECTION $194 ($̶2̶1̶2̶) - Updated 2023 Prices & Reviews - France
Frequently Asked Questions about Hotel Le Royal Lyon - MGallery Collection
Which popular attractions are close to Hotel Le Royal Lyon - MGallery Collection?
Nearby attractions include DreamAway Lyon (0.3 miles), La Place des Jacobins (0.3 miles), and La Place Bellecour (0.1 miles).
What are some of the property amenities at Hotel Le Royal Lyon - MGallery Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Le Royal Lyon - MGallery Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Le Royal Lyon - MGallery Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Le Royal Lyon - MGallery Collection?
Yes, paid public parking nearby and secured parking are available to guests.
What are some restaurants close to Hotel Le Royal Lyon - MGallery Collection?
Conveniently located restaurants include L'Institut Restaurant, Monsieur P, and L'Établi.
Is Hotel Le Royal Lyon - MGallery Collection located near the city center?
Yes, it is 0.06 miles away from the center of Lyon.
Are any cleaning services offered at Hotel Le Royal Lyon - MGallery Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Le Royal Lyon - MGallery Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Le Royal Lyon - MGallery Collection?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Hotel Le Royal Lyon - MGallery Collection?
Many travelers enjoy visiting Cathédrale Saint-Jean-Baptiste de Lyon (0.4 miles), Hôtel de Ville de Lyon (0.8 miles), and Musee des Tissus et des Arts Decoratif (0.2 miles).