Spent 3 nights in this hotel when we visited Lyon on our French trip. The hotel was wonderful with a beautiful chic French decor. The room was super, if I have to make a comment the bathroom only had a bath/shower, which for younger people is fine. The staff really made our stay, so friendly and helpful. The breakfast was to die for, so much choice and the eggs we had every morning where the best I’ve ever had. We drove and booked valet parking. Car was taken and brought back when left. If you’re looking for a special few days in Lyon stay here ♥️ The hotel is on Bellecour Square and central to everything. Remember to get a City Card also at Only Lyon on Bellecour square, it’s well worth it.
Went to see the stones and i admit that the hotel impressed me more than my favourite band. ok, my room had no view, as in had two windows in front of a wall which...was a tad unsettling but nonetheless very quiet. i arrived a 2AM, thank you very much BA and Covid. went straight to bed. heat in lyon was hard to believe but thanks to ac i didnt suffer at all. remember, this is a 5stars hotel and including BF i spent £180pn. quite the deal. BF fantastic, all delicious apart from a quite grumpy asian chef that made eggs but at least they were very good. i would go back.
Stayed for 4 nights at the hotel. Everything was 5 star. Service level was 5 star. Check in process was efficient and the young lady at front desk escorted us to our rooms while explaining everything about the hotel and our rooms. All our bags were delivered promptly. Staff was friendly throughout my stay and addressed me by my name. Cleanliness was 5 star. Room was very clean and bed was comfortable. Location was 5 star. It's very close to metro station, tram stops, a supermarket, major shopping area as well as cafes and restaurants. Highly recommended!
We enjoyed our stay here. The hotel seemed quaint although is quite spacious. Our room was comfortable, had an incredible view of the square and the bed was amazing. Just needed wine in the mini bar too. We just had a bathtub that was blocked that’s all - otherwise it would have been 5 stars
But disappointed that they did not carry BBC channel. Very helpful with restaurant recommendations. Good food service. Provided helpful tips as to which sites to visit, see. Entrance was a little difficult to see.
Poor treatment of even a loyal customer : arrived around noon expressing the need to have our two rooms ready asap for meetings at 5pm. Promises that we will be able to check in at 3pm. Having to wait until 4pm to get the keys (with need to be constantly on the staff, not really active on it). No excuse nor sorry expressed at anytime, neither later , or at check out, or in answer to specific email sent to hotel director. Service and customer care do not belong to hotel values. Worth Accor Membership ? Avoid.
Great hotel with amazing staff. Well located next to metro and bus stops, supermarket and in a very central location in Lyon. The staff are impeccably dressed, extremely professional and so helpful. They really were the highlight of our stay. They need to be acknowledged for that. There is also a concierge who can provide all the information you need, but every single one is amazing. It makes a big difference. Only two small things to note were with the room - the shower was one in the tub and the sides of the tub were very high, which made it a little awkward (sometimes dangerous) to get in and out. If this is an issue for you, let them know. And the triple room came with a double and a roll-away bed. For the cost, it would have been nice to have a room with three proper beds (eg. one double + one single). But it was manageable for three nights. The decor is gorgeous throughout the hotel, and the double bed that was there was extremely comfortable. I would come back :) …
The hotel is perfectly located in the center of Lyon overlooking La place Bellecour and surrounded by interesting shops and small restaurants or les bouchons ( in French ). Try La Mere Jean, a nearby bouchon that offers typical delicious Lyon cuisines. For the first-timer, this area could be the best hotel to stay. Need to ask the direction from the concierge though, or check google map for help. Furthermore, you can find a city sightseeing bus tour located just 5 minutes walk from the hotel, which was a great way to explore primary places of interest. However, bear in mind that La place Bellecour itself isn’t a beautiful square. The hotel is quite small. Small Reception area, small restaurant for breakfast, small bar, small lounge. All small. Unfortunately, we reserved a suite with a view of The Square, Room 302 which was spacious enough. Well, at least it was fair with the price you paid. Espresso and tea bags are offered as compliments along with 2 small bottles of mineral water. The room has a balcony which is convenient for smokers and has very good soundproofing too. The breakfast was ok, nothing was special . When you stayed often in 5-star hotels in Asia, having breakfast in hotel Le Royal was like having breakfast in a guest house. Need to improve in the room : Please provide espresso cups. During turn down , prepare the same bottles of water ( see photos ). The master bathroom had an issue with the setting of hot and cold water as when you turn the hot water on, it didn’t stay hot. Please provide bigger bottles of mineral water as a compliment. It costs nothing but is very useful. Post Stay : FO team shall send me an e-mail to review our stay as other hotel chains do. They also said will send an invoice to my e-mail which does not arrive until I asked. I am a hotelier and have been staying in many 5 star hotels in the world, therefore Hotel Le Royal Lyon is more suitable as a 3-star hotel in my opinion.…
The location is very good, walking distance to almost everything there is to see in Lyon and with a metro station around the corner for the few sites that aren't. You are also right next door to the extremely helpful Lyon tourist office where you can buy a card that allows you to visit basically all of Lyon's museums. Our room was comfortable and well appointed, and had a balcony overlooking the square but with double windows to shut out the noise (which was never really that loud because Place Bellecour is almost entirely pedestrian). The hotel decoration is stylish without being precious or fussy. The breakfast buffet is excellent with a wide range of high quality options. We never needed to eat lunch. We had a few extremely minor housekeeping issues, but that seems to be standard these days with labor shortages. They were really minor and had no impact on our stay.…
We were very impressed with this hotel. The location is a perfect place to explore Lyon and the staff ago the extra mile to help wherever they can. Opt to include breakfast as it is lovely and the breakfast room is really nice. Our junior suite was perfect with great air conditioning and broadband speed. Most of the T.V channels are French so it is a good idea to bring a HDMI cable with you and use your laptop. The concierge service (particularly Charles) is really good.