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BEST WESTERN Hotel Charlemagne

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BEST WESTERN Hotel Charlemagne
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378 Reviews from our TripAdvisor Community

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Showing 109: English reviews
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

It is not worth 4 stars. Room very small and it lacked the attention for details. Lyon is a beautiful city but I wouldn't advice this hotel for a long stay (more than 2 days). Breakfast wasn't included.

Helpful?
Thank Andrea F
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello Andrea, Thank you very much for choosing our hotel Charlemagne Best Western for your recent stay and for sharing your experience with TripAdvisor travelers. Your feedback is important to us in order to maintain and improve our level of services and standards. Concerning your comment, I well noticed that you haven't appreciated our room. Please be sure that it... More 

London, United Kingdom
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

If you're looking for a basic spot for a group of friends in Lyon this is a good choice. Pretty basic hotel but clean, good transport links and polite staff. Closest metro is a 2 min walk and taxi into the centre is only 10 mins and around 10-12 euros. The rooms were clean and had enough room for grown... More 

Helpful?
Thank csy_traveller
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello Sir, Thank you for sharing your experience with us. We are happy that you had a great time in our beautiful city of Lyon. See you soon! More 

Dorchester, UK
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel as our base for attending the finals of the European rugby cup final in May. It is a little way from the town centre and sports venues but there is a tram stop not far away if you don't want to walk into town. The breakfast was self-service with plenty of choice and variety and... More 

Helpful?
Thank old_poundbury
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, We are glad you have appreciated your stay among our team. Hopefully we will have the chance to welcome you another time soon! More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago

IThis is an ok hotel, clean and good breakfast. The downside is that it is located on the south side of town center and you need to take the subway to restaurants and bars. The area around the hotel seems to be a bit "neglected"...

Helpful?
Thank joergenn2016
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, Thank you for your return. Our area is moving on, and will be completly renovated by next year. Hopefully we will have the chance to welcome you again so you can appreciate our beautiful "new" area! More 

Level Contributor
128 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed June 22, 2016 via mobile

Room was clean and comfortable and had all we needed. The bar had a nice vibe and the drinks were very generous (no optics) and the staff were friendly, especially Thierry. Thank you Best Western for an enjoyable stay and the cleaning staff for allowing us to sleep off the hangover.

Helpful?
Thank Jnjam
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, Many thanks for your feedback. The staff is very happy to read that! More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 20, 2016

Stayed here two nights during the Euro's. Location was great being a 2 minute walk from the train station and 15 minute walk from the centre of Lyon and fan zone. Room was big, facilities were great and the beds were comfy. Staff were helpful and polite and I would definitely recommend the hotel to others

Helpful?
Thank Marcoos81
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello Sir, Thank you for sharing your comment. We really appreciate. We hope to see you again soon! More 

Oklahoma
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 10, 2016

Large room by European standards. The breakfast was a large selection and breakfast room was very spacious. Our room was in a separate building off Charlemagne so very quiet. Don't be thrown off by separate building. A nice wide covered walkway around the central courtyard to enter this building.

Helpful?
Thank Alice R
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, Thank you very much! It is a pleasure to read you. See you soon. More 

Arlington, Virginia
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 7, 2016

Stayed here as part of a group tour. The hotel is in the "confluence" area of Lyon, near the train station and tram lines and a few restaurants within walking distance (as well as the large Confluence shopping mall). My room was extra-large by European standards, and quite comfortable. However, the elevators were quite small, so could get crowded. The... More 

Helpful?
Thank Elaine M
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, Many thanks for your comments. All our staf really appreciate it. We look forward to seing you again soon ! More 

Bath
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 19, 2016

An excellent hotel. Friendly and helpful staff. Booked room directly with hotel and were given a "superior" room which was spacious and very comfortable. Overlooked the courtyard garden and was therefore very quiet. Excellent breakfast including cereals, fresh fruit, yoghurt,,hot dishes as well as range of cold meats and cheeses. Pleasant lounge / bar area and plenty of outdoor seating... More 

Helpful?
Thank annehon
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, Many thanks for your nice comments! All our staff is grateful for your return and hope to seing you again soon in our beautiful city! More 

Level Contributor
71 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed May 15, 2016 via mobile

Stayed here for 1 night The good: Bed was comfy Location good to get to rest of Lyon Kebab shop next door Staff were friendly The bad Shower was rubbish Bathroom and room inferno hot, could not work out to turn off heating For €13, breakfast not great value Overall would recommend staying here

Helpful?
Thank TheGP
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, We really appreciated your shared comment. We apologize for the inconvenient concerning the heating. We will work on it, so it will not be a problem in the futur. We hope to seing you again soon! More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Multistory hotel with restaurant and bar; located near the Lyon Perrache subway and tram; 1 km to Musee des Beaux Arts. ... more   less 

Additional Information about BEST WESTERN Hotel Charlemagne

Address: 23 cours Charlemagne, 69002, Lyon, France
Location: France > Rhone-Alpes > Rhone > Lyon > Perrache - Charlemagne
Price Range: $84 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel Charlemagne 4*
Number of rooms: 117
Reservation Options:
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Also Known As:
Best Western Charlemagne
Best Western Lyon
Lyon Best Western
Hotel Style:
#34 Luxury Hotel in Lyon
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