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Novotel Lyon Gerland Musee des Confluences

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Novotel Lyon Gerland Musee des Confluences
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684 Reviews from our TripAdvisor Community

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Showing 144: English reviews
Petham, United Kingdom
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We have now stayed a night there and back at various Novotels across France over the past 4 years as part of our annal journey of the south of the country. This one had very nice executive rooms of generous size. We have two neighbouring rooms to accommodate easily the 6 of us. However, if you stay on a Saturday... More 

Helpful?
Thank Stephen B
Florence P, Directeur général at Novotel Lyon Gerland Musee des Confluences, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the NOVOTEL LYON GERLAND MUSEE DES CONFLUENCES. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

London
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Staff very friendly and helpful but under pressure due to the number of customers & limited numbers of staff. Quality of furnishings etc quite basic compared to cost of room. Parking is secure & adequate as are most of the facilities. Beds are comfortable.

Helpful?
Thank Bina47
frederic n, Directeur général at Novotel Lyon Gerland Musee des Confluences, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the NOVOTEL LYON GERLAND MUSEE DES CONFLUENCES. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Hertfordshire, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

We have just stayed here for a week, and have been very impressed by the service, especially the receptionists. A very warm welcome on arrival, and help with any questions we've had. We chose a suite so that we had plenty of room with our 2 teenagers. Facilities for kids/teenagers are good, with a pool and games area. Although the... More 

Helpful?
Thank cathconnolly41
frederic n, Directeur général at Novotel Lyon Gerland Musee des Confluences, responded to this review

Dear Customer, We very much appreciate your comments regarding your stay at the NOVOTEL LYON GERLAND MUSEE DES CONFLUENCES. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank... More 

Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lyon gets hothothot during summertime so a pool is a must. Luckily this hotel has one. There are a couple of city bike stations close by, get a bike and ride along the Rhone to where ever you wish to go! It's only 1,70e per day and there are stations everywhere. Don't waste your time on trams, they only make... More 

Helpful?
Thank Reetta K
frederic n, Directeur général at Novotel Lyon Gerland Musee des Confluences, responded to this review

Dear Customer, I am strucked by the kindness of your comments after your stay in our hotel. I thank you very much for showcasting the quality of the services we provide at Novotel Lyon Gerland Musée des Confluences. Our entire staff is doing its utmost every day to provide you privileged instants. We expect to welcome you again for a... More 

Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Driving from Paris to Nice is a long way. So a quick stopover at Lyon is a good idea and this hotel serves the purpose comfortably. Secure parking and great breakfast. The main plus point is the unusually helpful and friendly staff. Just across the river is a great museum, Musee des Confluences, if you have time for some culture.

Helpful?
Thank Dublinois
frederic n, Directeur général at Novotel Lyon Gerland Musee des Confluences, responded to this review

We very much appreciate your comments regarding your stay at the NOVOTEL LYON GERLAND MUSEE DES CONFLUENCES. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for... More 

Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed two nights here during euro 2016 and was one of the best hotels we seen. Was only la short taxi ride to Place Bellecour and other central areas. Hotel had lovely restaurant and bar and also outdoor pool area we ate breakfast at one moring.

Helpful?
Thank 342rayd
frederic n, Directeur général at Novotel Lyon Gerland Musee des Confluences, responded to this review

We very much appreciate your comments regarding your stay at the NOVOTEL LYON GERLAND MUSEE DES CONFLUENCES. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for... More 

Wellington, New Zealand
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Based ourselves here while in Lyon. Nice enough hotel but there are better locations if you want to see the old town (although there is a tram stop a block or so away). Great to have a pool to cool down on. Staff were helpful. Had a nice dinner one night.

Helpful?
Thank patrickmK7100AQ
frederic n, Directeur général at Novotel Lyon Gerland Musee des Confluences, responded to this review

We very much appreciate your comments regarding your stay at the NOVOTEL LYON GERLAND MUSEE DES CONFLUENCES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Aberdeen, United Kingdom
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 19, 2016 via mobile

We booked an Executive Room during an offer, and reduced the cost with Accor Points, and the price was very good. The room, on the top (8th) floor, had a good view over the city, though an air conditioning unit on top of the building opposite blocked our view of the Basilica, which is floodlit at night. That didn't stop... More 

Helpful?
1 Thank IanfaeAiberdeen
frederic n, Directeur général at Novotel Lyon Gerland Musee des Confluences, responded to this review

We very much appreciate your comments regarding your stay at the NOVOTEL LYON GERLAND MUSEE DES CONFLUENCES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed July 17, 2016 via mobile

Good location of the hotel near business centers and city center. But when you arrive in the night be prepared for longer waiting to check-in. Poor English of the staff and average services. Small and noisy room. I expected better breakfast for french 4-stars hotel.

Helpful?
Thank tomash318
frederic n, Responsable relations publiques at Novotel Lyon Gerland Musee des Confluences, responded to this review

Thank you for taking the time to tell us about your experience at the NOVOTEL LYON GERLAND MUSEE DES CONFLUENCES. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 7, 2016

The location is around the corner from the Confluence museum and the Confluence shopping center is about a 10 minute walk from there. The staff were all very friendly and very helpful with recommendations and discounted tickets. I'm not sure if it was due to the Euro 2016, but my daughter loved the fussball table in the lobby and the... More 

Helpful?
Thank Melissa S
frederic n, Directeur général at Novotel Lyon Gerland Musee des Confluences, responded to this review

Dear Customer, Our staff will be very pleased to learn that you were seduced by our services and the hotel located just beside the"Musée des Confluences" (for which we propose entrance tickets) and the "Mall des Confluences". Considering the numerous positive returns we received for providing a table football during the Euro 2016, we will consider the possibility of keeping... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Lyon Gerland is a 3 star hotel close to the city centre of Lyon and the major transport routes. With 600 sqm of conference space, the hotel is an ideal venue for meetings, conferences and conventions for anywhere between 2 and 250 people. Whether on business or leisure, you can take advantage of our swimming pool, fitness room and terrace area. Our contemporary and convivial Novotel Cafe restaurant offers an original and varied menu. Undercover pay parking is also available at the hotel. ... more   less 

Additional Information about Novotel Lyon Gerland Musee des Confluences

Address: 70 avenue Leclerc | Lyon Cedex 07, 69363, Lyon, France (Formerly Novotel Lyon Gerland)
Location: France > Rhone-Alpes > Rhone > Lyon
Price Range: $79 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Lyon Gerland Musee des Confluences 4*
Number of rooms: 186
Reservation Options:
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Also Known As:
Novotel Lyon Gerland Hotel Lyon
Lyon Novotel
Hotel Style:
#19 Family Hotel in Lyon
#26 Luxury Hotel in Lyon
#46 Business Hotel in Lyon
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