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Sofitel Lyon Bellecour

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#26 of 190 Hotels in Lyon
Certificate of Excellence
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Sofitel Lyon Bellecour
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1,619 Reviews from our TripAdvisor Community

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Showing 493: English reviews
Adelaide, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

On arrival at 3:00pm we were told the room wasn't ready and to wait in the lobby and they would get us when the room was available. After waiting an hour I had to approach reception again. The room we had was in poor condition and when I rang to order a club sandwich - we hadn't eaten anything since... More 

Helpful?
Thank Rozzi D
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear Rozzi, Thank you for taking the time to write a comment about your stay at the Sofitel Lyon Bellecour. We truly understand your disappointment caused by this experience which does absolutely not reflect our five-star service. Please accept our sincerest apologies. We are pleased to inform you that we are currently working on a full renovation project. Please rest... More 

Athens, Greece
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Being a Sofitel has its Sofitel standards and in addition a great and convenient location . Pet friendly. On the river side with great views especially from the 8th floor bar. Rooms are clean and descent size with Hermes amenities and good prices. Definitely the hotel to stay when in Lyon.

Helpful?
Thank KostasKou
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear Customer, Thank you for this lovely comment about the Sofitel Lyon Bellecour ! We are very pleased to read that you enjoyed your stay in Lyon's city center and hope to see you again very soon. Sincerely. More 

Chicago, Illinois
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My wife and I stayed for a weekend on vacation. Great location a block from the Bellecour park and around the block from a metro stop. We splurged on a river view room, that was worth it. Our room was fine, nothing spectacular. Free soft drinks from the minibar is nice. I actually thought the blinds did a good job... More 

Helpful?
Thank Chris Perez K
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear Chris, Thank you for this nice comment, which we read with great attention ! We are very pleased to see that you enjoyed your stay at the Sofitel Lyon Bellecour and hope to have the pleasure of welcoming you soon again ! Sincerely. More 

Leeds, United Kingdom
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This is a great hotel in an excellent location.Friendly and helpful staff. Spotlessly clean bedrooms and bathrooms. Very comfortable beds.Breathtaking panoramic views of The Rhone and Lyon from the 8th floor bar and restaurant where an excellent breakfast is also served. We will definitely be back.

Helpful?
Thank CEMARMITAGE
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear customer, Thank you for this wonderful comment ! Your satisfaction is our greatest reward ! We hope to see you soon again at the Sofitel Lyon Bellecour. Best regards. More 

Paris, France
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Rather disappointing compared to Geneva, Zurich and Paris: poor service (we had to insist and talk to manager to get some small food on the terrace at 10pm). I wanted to take the stairs but the door was closed on 1st, big security issue !! And finally I had to pay extra for an omlette for breakfast. Boy, there are... More 

Helpful?
Thank T2Paris
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear Customer, We are sorry to read that your stay at the Sofitel Lyon Bellecour did not reach your expectations. First of all, we would like to apologize for not serving you small food immediatly on the terrace. This does not reflect our five-star service. Also, the stair doors are open if you want to exit the floor, but closed... More 

Westhill, United Kingdom
Level Contributor
197 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed 5 nights in a river view Junior Suite, and it was well worth it. Separate lounge and views over Rhone from lounge and bedroom. Excellent breakfasts in the top floor restaurant with great views over the city. Free minibar with water and soft drinks. We did have an issue with turn-down not happening on 2 of the nights,... More 

Helpful?
1 Thank lindsayburnett001
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear Lindsay, We thank you very much for this excellent comment ! We are very pleased to read that you spent a magnifique stay at the Sofitel Lyon Bellecour and hope to see you again very soon ! Best regards. More 

Level Contributor
4 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

The room was not cleaned properly. Cold water, bad functioning stores. Noisy, smoking people. In common space of the hotel is deteriorated, elevator calling buttons, black circles around the light fixtures. The breakfast is average and personal not pro-active, I've stayed several times in this hotel and the service, rooms and hotel have taken a steep way down. This is... More 

Helpful?
Thank Stephanie R
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Great location and good staff. Nice river view, as well, but a very small, typically European hotel room. Insufficient window coverings to make the room dark. No serious complaints, but not a 5 star hotel as billed.

Helpful?
Thank Mark R
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear Mark, Thank you for taking the time to write a review about the Sofitel Lyon Bellecour. We are sorry to read that our bedrooms did not reach your expectations. Your remark about the window coverings surprised us because all our bedrooms are equiped with electric blinds, which let no light go through. Please do not hesitate to ask our... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel perfectly respects the standards of this hotel chain where I love to stay. The service is flawless and very well trained. The room is clean and comfortable. I will stay here again on my next trip.

Helpful?
Thank Patrickmc00
SofitelLyon, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review

Dear Patrick, Thank you very much for this amazing comment ! We are very pleased to read that you spent a wonderful stay at the Sofitel Lyon Bellecour and hope to see you soon again. Sincerely. More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Les Trois Domes
Les Trois Domes
Cuisines: French, European
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located on the banks of the Rhône river near the Vieux Lyon, World Heritage Site, Place Bellecour, Parc de la Tête d'Or and the city's countless museums and cultural attractions. With 164 sleek rooms and panoramic suites, a renowned Michelin-starred restaurant "Les Trois Dômes", a contemporary brasserie "Le Silk", two fashionable bars "Le Light Bar" and "Le Mehlor", with an indulgent hotel spa and a high tech fitness center, this luxury Lyon hotel is ideal for the discerning business or leisure traveler. ... more   less 

Additional Information about Sofitel Lyon Bellecour

Address: 20 quai Docteur Gailleton, 69002, Lyon, France
Location: France > Rhone-Alpes > Rhone > Lyon
Price Range: $165 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Lyon Bellecour 5*
Number of rooms: 164
Reservation Options:
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Also Known As:
Sofitel Lyon Bellecour Hotel Lyon
Lyon Sofitel
Accor Lyon
Hotel Style:
#4 Spa Hotel in Lyon
#12 Business Hotel in Lyon
#17 Luxury Hotel in Lyon
#27 Romantic Hotel in Lyon
#28 Family Hotel in Lyon
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