We were due to stay here in January 2022 but could not travel because of the French tourist ban. We did not cancel, but were told by Michael, several times over the phone, that we could rollover the booking (paid in full - 8,000 euros) to the 22/23 season and take it in part or in full. Despite many subsequent email requests and phone calls, I never got written confirmation. Now the hotel is not responding to emails and an answer phone directs you to the email address. I am not sure what is going on but this is no way to treat any customer, let alone one who has stayed there many times.
The hotel took my deposit for 2 rooms for the 2021 skiing season. This skiing season was cancelled due to COVID in the whole of France. I agreed to roll over my deposit to the 2022 skiing season. But than I was denied any booking by the hotel. Subsequent to that I was promised a refund by the hotel manager dated “by the end of April 2022 “ ( in writing) and I have not received. I consider it a theft. Not to mention a numerous emails , telephone calls , all this wasted time, empty promises. Stalling a resolution of the issue and outried lying by the reservation guy called Michael and now using a position of power by the manager Mr Aubry. Maybe I give it to you or maybe I don’t . Disgusting .. “business model” . In the even if any cancellation or outside forces like COVID you can say “good buy” to your money. Regards Marek…
Excellent staff, and we had a warm welcome from owner. Great food - we had breakfast and dinner each day Communal areas were very comfortable and beautifully decorated En-suites had a bath which was welcome Ski in- ski out is great Arranged ski passes which were ready on arrival In house ski/boot hire was very convenient Outdoor bar for après-ski was great
We absolutely love this hotel. We have stayed 3 times now and I can honestly say it could not be better. Our children love it. We love it! The staff are all soo lovely & the service is impeccable. The location could not be better. Please never change! We cannot wait to book for next year.
Just stayed for a week at this hotel and it was better than ever we have been coming to the hotel for over 20 years and it has had its ups and downs but this year it was perfect great food friendly staff and the best piste side location we will be back in april
Wonderful week - truly ski in, ski out. Tremendously friendly & helpful staff. Excellent food - new chef is outstanding. Rooms are quirky ( a little in need of redecorating) but the situation of the hotel cannot be bettered! The lounge & bar areas are comfortable and inviting
I would strongly advise against booking with Hotel Courcheneige, especially with such uncertainly with travel. We were due to visit in March 2020 with friends and I am still waiting for the hotel to reimburse my deposit after not being able to travel due to Lockdown rules. I was told I had to wait 18 months after date of travel for my money to be reimbursed. This took me to the end of June, however, the deposit has still not been paid back. I have rung several times and emailed on countless occasions. Emails are never responded to and excuses are made every time I speak to managers. When I get through, I am promised an email the same day to confirm what has been agreed on the phone and it never comes. It is such a shame and I would hate for others to fall into this. With so much uncertainty around travel at the moment, I would encourage booking with a different hotel.…
We liked everything about this hotel, good catering, excellent value for money, charming and helpful staff, impeccable housekeeping, beautiful room with beautiful decoration, nice bathroom and excellent bedding, we will come back and recommend this hotel to our friends
We stayed at Le Courcheneige only for a weekend, but we liked our stay a lot and we hope to come back one day. The room was basic and was ok for a 3* hotel. The staff was very nice and helpful and let us check in at 12, as our room was ready. Room was clean and had a great view on a ski slope! We had a half-board and it was very good. The service in the restaurant is really impressive - deserves 5*, really appreciated. Jacuzzi didn’t work during our stay so we couldn’t try it unfortunately. Outside bar is a nice option for a lunch snack as well. Slope in front of the hotel is free, which we discovered only on our second day of stay. It’s really great for beginners, who could just stay there for the first day without any need to buy a pass for the day.
This is a great high location for ski in/ski out being right on the edge of the piste. Staff were excellent throughout and sorted out our little problem, which was our south facing room for three. It was on floor 4 but right at the eastern end and had a sloping roof, extremely low beams and insufficient storage. Totally inadequate given the cost. Fortunately we were able to move to the room next door the next day, which was so much better. (I think it was number 404) Good choice at breakfast, continental and cooked. Dinner choice is fairly limited, just three choices for starter and main, but adequate. Plenty of choice for dessert, plus the cheese course. Lunch outside on the terrace is very good. The ski room and staff here are excellent.