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Courcheneige-Hotel

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Traveler (163)
Room & Suite (55)
Dining (24)

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About

#20 of 55 hotels in Courchevel
Location
4.8
Cleanliness
4.4
Service
4.2
Value
4.3
84 chambres redécorées pour votre plaisir. Ski room avec accès aux pistes, garage privé, Conciergerie 4*. Suivez-nous sur Instagram @hotecourcheneige.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Ski rentals
Skiing
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Meeting rooms
Parking garage
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Massage
Ski In / Ski Out
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Private balcony
Telephone
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mountain View
Family
Languages Spoken
English, French, Russian, Portuguese
381Reviews10Q+A55Room tips
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David J wrote a review Apr 2
3 contributions
What, oh what has happened to a once much cherished hotel. The current directors and management cannot destroy the fact that the Courcheneige is in a great spot on the mountains. As for everything else, they are doing their very best. By no stretch of the imagination is this a 4* hotel experience. My apologies for a long review, but I am not in the habit of posting negative comments, so feel that a proper explanation of events is necessary. Our sorry tale started on the 27th April 2023, when we emailed the hotel directly requesting two rooms for three adults and one child for the week beginning 23rd March 2024. The reply on the 14th May explained that the team were on holiday and would provide us with a quote when they return in August. We finally received a quote on the 25th September for the right number of people, but for just 4 nights starting on 20th March! Having pointed out their error, the hotel replied with a new quote for the right dates, but this time for just two adults and one child. At this point we decided that it might be easier to get the right outcome if we booked through the hotel web site. After some searching, we found the special offer tab – March ski hire and lift pass inclusive weeks - at the bottom of the room type page. This appears to offer two options. Contact the hotel using a form – well you can image our thoughts on that – or via a booking bar across the top. We used the booking bar to reserve two suites and received an email confirmation. As was forcefully pointed out to us on arrival at the hotel, we had already made two schoolboy errors. 1. It seems the contact us form on the page is the only way to obtain the all-inclusive package, in which case why would the booking bar alternative even appear on that tab. 2. We interpreted the ‘half board basis’ of the confirmation as meaning not including lunch – the normal use of the term - not that we had not obtained the ski hire and lift pass, after all we had booked through a tab on the web site that specifically provided that. On arrival at the hotel, we requested our ski hire vouchers – required at the on-site ski shop – and ski passes to be told in no uncertain terms that we had only booked half board and not the all-inclusive package, and that we would have to pay a further 1,800 euros to upgrade. Fortunately, I was able to find an eMail – 25th February – in which I asked the hotel to confirm that “our all-inclusive tariff includes 3-Valleys ski passes and ski hire”, to which the response was “Regarding the All inclusive package, i confirm the 3 valleys skipass and ski hire are included”. At this point, it was surely the hotel’s responsibility to clarify any confusion if they felt there was any, and to correct our booking mistake if they thought that we had made one. Even now the Manager did not concede, saying that the hotel’s response to my question was a generic “if you had booked the all-inclusive package, it would include the passes and equipment hire [but you didn’t]”, and not a specific response to our question. Zut alors, as my daughter might say. The manager did finally concede that the mistake was half theirs – stating aggressively that it was half ours – and agreed to upgrade us to the all-inclusive package if we were willing to pay the 180 euro per room difference in cost. Of course we were, we were never looking to get something for nothing. However, I am quite sure that we would have been forced to pay the 1,800 euros had I not found this eMail, which was of course also in their records. Even at this point and as a final act of irritation, the manager was at pains to point out that our half mistake had cost them 1,000 euros extra for the lift passes. The rudeness to customers of the hotel manager is something of a theme in poor reviews of the hotel. I may not have written this review but for the fact that I met a/the director of the hotel – Yannick Aubry – later in the week. He explained that he had heard of the problem, and that we were on his list of guests to meet and talk to. Naively, I assumed that this might be for an expression of sympathy towards a valued guest, even an apology. But no, all he did was to reiterate all the mistakes that we had made that had caused his team such problems. Anyone that has spent any time in business will recognise that the tone is set from the top. That the manager and directors treat their customers in this way naturally permeates the rest of the staff. Whilst some staff were helpful and polite – particularly in the ski/boot room - a very significant number treated customers as an inconvenience rather than as their paymasters. Later in the week, my daughter booked an apres ski massage. Again, the hotel managed to get the booking wrong – the wrong day - and again they told me to my face that it was us not them that made the mistake. We are clear that it was not! Throughout the week the terrace was rarely open for lunch service, even when guests were asking to eat or have a drink outside. I accept that our week was not the sunniest, a bit cold and that there was some snow, but eating on the terrace looking up at the slopes, or a drink on the terrace at the end of the day used to be some of the simple pleasures of a stay at the Courcheneige. Laying a small number of tables outside does not take long if customers or guests specifically ask. Worse still, on one day when tables had been set outside, the staff started removing them long before lunch service was finished and had to be persuaded by at least three separate groups to allow them to eat there almost as a favour. On a separate lunch, when the terrace was set, we arrived relatively early and ordered meals including a pizza – pizzas make up nearly half the menu - to be told that the wait for it would be an hour, indeed that we couldn’t even order it for an hour. All this with an attitude from the waiter of “not my problem mate, it’s the pizza man”, and not the slightest whiff of an apology for the wait. A pizza takes only a couple of minutes to cook, during which time a half-decent pizza chef can be preparing the next ones. This means that in 20 minutes – a reasonable waiting time - in a pizza oven with a capacity of just three cooking at a time, at least 20 pizzas can be served. There were no more than twice that many customers on the terrace at the time, and far fewer than a half ordering pizzas! As a footnote, as an extended family we have stayed at the Courcheneige in all its many guises on and off for 50 years. That the hotel is unable to recognise that level of customer loyalty is a small but significant shortcoming. I guess all good things must come to an end eventually.
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Pedro C wrote a review Feb 2024
4 contributions
The location of the Hotel is outstanding. It could be the best spot in Courchevel 1850 for hotel and Aprés-ski. Unfortunately the hotel policies are not aiming to welcome guests, but to ostentiously maximize short-term profits. The most absurd policy is to charge €10/day per ski if you would rent it from another place (which is 1/3 of the hotel price). If you would bring your own skis they will charge zero. This is ultrageous and illegal (against the very basics of EU competition laws). The hotel is old but well taken care off and the food is good. The wine list is poor and expensive.
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Date of stay: February 2024
Value
Location
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Trip type: Traveled with family
Room Tip: Watch out for the extra cost they try to charge you if you don't rent your skis from the Hotel ...
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Helen wrote a review Feb 2024
Gloucester, United Kingdom29 contributions7 helpful votes
Fabulous hotel right on the slopes. Skis laid out on slope ready in the morning , if you choose you can have help on and off with boots . Lovely comfortable warm room ; which if too hot had the Option to be able to open a window !!! Staff helpful at all times. Food was good - lovely buffet breakfast . Supper was a choice of two for entree and main with a splendid choice of desserts and cheese. Weird entrance into hotel through a “ garage door” then corridors and lifts to reception but understandable as located on the slopes. Could not fault.
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Date of stay: February 2024
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Location
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Trip type: Traveled as a couple
Room Tip: The north side had lovely views and was quiet if you wanted a rest during the day.
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John B wrote a review Feb 2024
Barcelona, Spain4 contributions4 helpful votes
As a couple, we stayed at the hotel in early February. Whilst sat outside on the terrace one early afternoon, we tried to order one pizza to share between the two of us as the pizzas are large and we were not that hungry. They refused to serve us only one meal, stating we must buy two dishes. Given we are staying at the hotel and not just passing trade, you would think they would want to satisfy their guests!
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Date of stay: February 2024Trip type: Traveled with family
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Daniel W wrote a review Jan 2024
1 contribution
The location however is great right on the slopes Food overall was ok but majority of it was raw Pudding was good However this is when things get bad The downstairs ski room was completely flooded which no one seemed to bothered about it The Internet is pretty rubbish had to adjust the antenna’s which made no difference and the cellular signal is pretty rubbish downstairs Heating upstairs is great but be prepared for a sudden shock when you enter your room as it turns the room into an Oven Ended up getting tons of by the bald maintenance guy for messing with his heating even tho downstairs was freezing Be warned the restaurant can get pretty cold so you may want to carry a coat before you go in also you will notice the flood smell downstairs Overall not as impressed could’ve been better :(
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
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Discerning dinner wrote a review Apr 2023
London, United Kingdom34 contributions5 helpful votes
Great little gem of a skiing hotel right on the best slopes at arguably the top French ski resort, but without the extortionate costs of most of the other hotels. Although the hotel is old (1957) by alpine standard and therefore a few compromises (small lift, smallish bathrooms) overall it’s simply great. Great outdoor bar, pizzeria, outside dining on a massive deck, plus a warm cozy inside with a fire Breakfast buffet is great, as is the pudding selection, and while the half board menu is limited, the food was good if a little sophisticated for a skiing restaurant (scallops!) Thank you
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Date of stay: April 2023Trip type: Traveled with family
Room Tip: Parking, ski in / out
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Natasha S wrote a review Mar 2023
London, United Kingdom1 contribution1 helpful vote
A great place to stay, comfortable, good food and delicious cocktails. Harold makes the best drinks. Lovely atmosphere and a happy place with helpful staff. Lunch on the terrace in the sun surrounded by snow covered mountains highly recommended.
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ali C wrote a review Mar 2023
3 contributions5 helpful votes
I have been coming to Courchevel for many years. As a family, we used to stay at the old Byblos Hotel which we liked a lot. This year my wife and I wanted to make a change and chose this hotel because it was one of the few options left (now I know why…) It took us a while to find the hotel as it does not have a proper entrance. You ring a bell on a large wooden door and a garage door opens and you drive to the actual entrance (weird). Then we passed through labyrinth-like corridors and took an elevator to finally get to the reception… At that point, we’re exhausted and want to rest somewere. The receptionist that greeted us instantly made us feel unwelcome. No smile, cold and short answers as if she is doing us a favor even to take our names down. When I asked checkin time she said 5pm which wast the last straw. She didn’t even offer a solution. When I made it a deal, she reluctantly said she’ll look into it. I had to tell her to be nicer and more welcoming to customers. We were greeted with such an attitude that it took the excitement out of our first day… And the last day. In the morning I call the reception to cancel my ski pass for my last day. Because of the reception’s mistake on taking down the dates, we get into an argument. The receptionist almost told me to shut up on the phone. On that note, I told him that I was coming down. When I came down to the reception, there was the receptionist and the hotel manager waiting. I showed him the pass with the date on it, but they refused that they made a mistake. When the argument got heated, the manager pushed me, got into my face, and told me that this is not my country and that I can take my money and leave now if I dont like it. At that point, I told him to not touch me. I don’t know which I should be more shocked at: the fact that I was racially insulted or that I was pushed by hotel staff. After some time passed, I went down to explain that this attitude is not acceptable and that I have never seen a treatment like that in any hotel I’ve been to. The manager told me to wait as he was chatting with someone. I told him it’s important and he reluctantly came. As I was trying to explain that this whole situation is not ok, he told me that I pulled him away from his ‘very important’ conversation and did not listen to a single word I was saying. He finally turned his back and left cursing. Another shocker. Upon this surreal encounter, I wrote this review which hopefully helps future customers to avoid this hotel, its manager and reception staff. I’ve been to many hotels around the world but never before have I encountered staff like this in my life. Overall nice hotel other then no minibar/coffee or tea in the rooms but the attitude of the manager and the reception staff is not acceptable. They never accepted their mistakes and tried to work out problems. Instead, they blame the customer for their incapability. They stain what this hotel could offer and should not be employed here.
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Date of stay: March 2023Trip type: Traveled as a couple
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jerseyman1 wrote a review Feb 2023
Jersey, United Kingdom564 contributions332 helpful votes
Really well located hotel on Bellecotte piste above Courchevel 1850. Lovely staff without exception, from reception to bar to restaurant to ski room to shuttle bus drivers. Room adequate but not too spacious, good housekeeping service Half board menu not bad but choice limited to one from two for each of starter and mains, with very good dessert buffet. Wines not cheap but good quality and priced at modest c2 times markup We have stayed at many hotels in Courchevel over the years and will return here….most are overpriced for what is delivered, Courcheneige has got the balance right, is in a fabulous location and we will be back next year
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Date of stay: February 2023Trip type: Traveled as a couple
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KYRIAKI T wrote a review Jan 2023
Bangkok, Thailand5 contributions
It is more than ten years that we stay every winter in this hotel for our winter holidays. We've been following its progress with its total renovation, upgrading its services with a ski room and more. This year, after an absence of two years due to the corona virus, I would like to give my congratulations to the management, for the excellent service of the staff and especially for the excellent chef of the restaurant, Nikolas. Thank you very much and we hope to see you again next year.
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Date of stay: January 2023
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PRICE RANGE
$519 - $756 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courcheneige hotel courchevel
LOCATION
FranceAuvergne-Rhône-AlpesSavoieCourchevel
NUMBER OF ROOMS
84
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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COURCHENEIGE-HOTEL - Updated 2024 Prices & Reviews (Courchevel, France)

Frequently Asked Questions about Courcheneige-Hôtel
Which popular attractions are close to Courcheneige-Hôtel?
Nearby attractions include Raquette Evasion (0.6 miles), Oxygene Ski & Snowboard School Courchevel (0.7 miles), and New Generation Ski & Snowboard School - Courchevel (0.7 miles).
What are some of the property amenities at Courcheneige-Hôtel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Courcheneige-Hôtel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Courcheneige-Hôtel?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Courcheneige-Hôtel?
Conveniently located restaurants include Hôtel Restaurant le Pilatus, La Saulire, and La Grange à Pizza.
Is Courcheneige-Hôtel located near the city center?
Yes, it is 0.8 miles away from the center of Courchevel.
Are any cleaning services offered at Courcheneige-Hôtel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Courcheneige-Hôtel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Courcheneige-Hôtel?
The staff speaks multiple languages, including English, French, Russian, and Portuguese.
Does Courcheneige-Hôtel have any great views?
Yes, guests often enjoy the mountain view available here.
Is Courcheneige-Hôtel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.