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Residence Prestige Odalys Isatis

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25 Chemin de Saint Roch, 74400, Chamonix France
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveler (141)
Room & Suite (56)
Dining (11)
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About

#4 of 121 Specialty lodging in Chamonix
Location
4.3
Cleanliness
4.5
Service
4.6
Value
4.1
Travelers' Choice
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Property amenities
Free parking
Free internet
Pool
Sauna
Breakfast available
Skiing
Pets Allowed ( Dog / Pet Friendly )
Hammam
Wifi
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Baggage storage
Non-smoking hotel
Self-serve laundry
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Room features
Seating area
Sofa
Kitchenette
Dishwasher
Microwave
Refrigerator
Kitchenware
Bath / shower
Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
224Reviews9Q+A2Room tips
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kevinwestcmb wrote a review Jul 2022
Nottingham, United Kingdom1 contribution
The biggest disappointment was the level of cleanliness. The mattress protectors were filthy and obviously hadn’t been changed for a while, the floor was dirty, the bedroom wardrobe (the only storage space you do have so have to live out of suitcases) also housed the dirty bucket, brooms etc you are meant to hang your clothes in with them! Cups chipped, the extractor fan for the toilet came off the wall and hit my husband on the head when we switched it on. Communal areas absolutely filthy, our balcony gutters were full of matted dog hair, the list goes on! The ‘Spa’ half of which was out of order is an additional cost. The only plus side was the pool for the children and the staff were friendly. We have stayed in much better in the area for the same price. The whole place feels dated and seems to have lost its sense of identity/quality. Also, there is not a single amenity that you can walk to, you have to drive/bus/train to anywhere! You would have thought the hotel would therefore provide some form of access to snacks, drinks etc.!
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel- cmanager, Propriétaire at Résidence Prestige Odalys Isatis
Responded 1 week ago
Dear Kevin, Thank you for sharing your feedback. While we are pleased you received such a welcoming and professional service from our team members, we are sorry to hear of the issues you experienced. However, we feel the following information needs to be taken into account. As soon as we were made aware of your concerns our housekeeping team serviced your apartment entirely again. At the time all crockery was reviewed and we can confirm that it was in perfect condition at your arrival. Our maintenance team went several times to attach the extractor hood over the stove, which only needs a gentle pull to open., and apologise for any inconvenience, we hope your husband is feeling better now. Our team regularly check the standards in all communal areas; during your stay, we did have several groups arrive, nevertheless, this was promptly dealt with as we understand this is an important aspect for our guests We regret any issue with the gutters, this can sometimes occur if our guests have their pets with them, however, if informed we will take immediate action. We do apologise for the issue with the sauna; this is being looked into but unfortunately, the part required is subject to delivery delays. We are currently offering a reduced rate of €9 which we believe is acceptable for a steam room, sauna, sensory shower and hot tub. We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future. Best regards, L’équipe Odalys de la Résidence Prestige Isatis isatis@odalys-vacances.com +33 (0)4 50 89 68 35
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Sean K wrote a review Apr 2022
Lisburn, United Kingdom15 contributions4 helpful votes
Have just returned from a late season ski holiday staying at this hotel and our experience was excellent. Firstly all the staff that we encountered were polite, helpful and knowledgeable. Rooms were clean, well set out and much better than many ski resort hotels. Swimming pool was also great for us after a day's skiing. Easy transport access into Chamonix via a bus or train both of which have stops right by the hotel. Tip for those skiing in the Chamonix area, staying at this hotel and looking to take lessons, book with ESF at Argentiere as opposed to ESF Chamonix as much more convenient to get to in the morning. I would definitely recommend this hotel and would stay here again in the future.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel- cmanager, Owner at Résidence Prestige Odalys Isatis
Responded Apr 25, 2022
Dear Guest, Thank you for this review of your recent stay. We are so glad you found our hotel a good place to stay and our location to be ideal. We look forward to welcoming you back in the future. Take care, L’équipe Odalys de la Résidence Prestige Isatis isatis@odalys-vacances.com +33 (0)4 50 89 68 35
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790wjgj wrote a review Jan 2022
leeuwarden2 contributions
Very good location for staying near Chamonix and the surrounding ski area's.Hepfull staff. Nice parking under the main building with seperate room for ski gear etc. Good ( FREE ) connection by train and bus to and from the ski area's wich bring you almost ervery 10 minutes in both directions. The only thing i can think off, is a certain lack of power sockets for all the electric equipment wich you ( think you) need. ;-) In short, try this.....
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Date of stay: January 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel- cmanager, Owner at Résidence Prestige Odalys Isatis
Responded Feb 5, 2022
Dear Guest, Thanks for taking the time to share your opinions of your visit. We are pleased you had a good stay with us and appreciated our ideal location, as well as the high standards of service our team strive to uphold. Please know we have noted your comment regarding power sockets and will be sure to take this into consideration for future improvements. We look forward to seeing you again. Kind regards, L’équipe Odalys de la Résidence Prestige Isatis isatis@odalys-vacances.com +33 (0)4 50 89 68 35
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jojojo2018 wrote a review Nov 2021
Paris, France1 contribution
I just checked on my credit card statement that the hotel charged me 500eur (the deposit) on my credit card on the check out day on 30 Oct 2021. I was not informed and its incredibly shocked me. I will email and phone the hotel to follow up.
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Date of stay: October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel- cmanager, Propriétaire at Résidence Prestige Odalys Isatis
Responded Dec 6, 2021
Dear Jo, Thank you for taking the time to share your feedback. We do sincerely apologise, we made an error and mistakenly cashed a deposit which was quickly noticed and immediately returned to the email address for the reservation, which we now understand may not have been correct. The refund request was processed again today of which you should now receive a notification. Please accept our apologies for any inconvenience. We hope to have the pleasure of welcoming you again. Best regards, L’équipe Odalys de la Résidence Prestige Isatis isatis@odalys-vacances.com +33 (0)4 50 89 68 35
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TravelTAG72 wrote a review Oct 2021
Geneva, Switzerland13 contributions2 helpful votes
The rooms, while small, are well thought out and comfortable and sufficient even for our big family. The entire residence was exceptionally clean. A short drive by car, bus or train from central Chamonix, underground parking was easy and definitely a plus. The staff were very friendly and super helpful, and had great advice. I would absolutely stay here again.
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Date of stay: October 2021
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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elly M wrote a review Oct 2021
2 contributions
We had been traveling a lot therefore we were quite tired. But still we had a good pleasant night over there. The hotel staff were nice and helpful. The swimming pool was clean and warm. The room we had stayed had 2 shower rooms and one separate toilet room. For hygiene it is good that toilet and shower rooms are separated. Besides that the room has every necessary tools for the kitchen so you can cook your own food in the kitchen without getting up early in the morning to eat the hotel breakfast. Also on the ground floor there is a laundry room with a drying and washing machine which works pretty fine. The lady at the reception was very polite and friendly. She helped us a lot which we are thankful. Well then what else can i say other than recommending this hotel to everyone. :)
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Date of stay: October 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel- cmanager, Owner at Résidence Prestige Odalys Isatis
Responded Nov 10, 2021
Dear Guest, Thank you for such a positive review. It was such a treat to receive your kind comments about your recent visit, especially your mention of our team's efficient and courteous service. We would be delighted to welcome you back. Take care, L’équipe Odalys de la Résidence Prestige Isatis isatis@odalys-vacances.com +33 (0)4 50 89 68 35
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Simon548 wrote a review Feb 2020
Long Crendon, United Kingdom36 contributions51 helpful votes
Whilst the apartment was ok there are a number of factors that are not acceptable. Despite having two bathrooms neither had a toilet. The only toilet did not have a washbasin so after using you have to cross the apartment and wash your hands in the kitchen or bathrooms. The apartment has a hob and a small microwave and no oven meaning no way of cooking a casserole etc. The internet like all their residences is shocking. In this day and age we should be able to have a fast and reliable connection and not have to keep logging in all the time. The location is not great as there is no where within walking distance to eat out. The restaurant in the nearest hotel does not accept non resident bookings in half term so the only real option is to go by car.
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Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel-cmanager, L’équipe Odalys de la Résidence Prestige Isatis isatis@odalys-vacances.com +33 (0)4 50 89 68 35 at Résidence Prestige Odalys Isatis
Responded Feb 21, 2020
Dear Simon, Thank you for taking the time to share your feedback. We regret to learn that your experience with us did not entirely meet expectations. Your opinion is very important to us and will help us identify areas in which we can improve. Please rest assured that your comments have been passed along to the concerned departments. We hope that you will return for an improved experience. Kind regards, L’équipe Odalys de la Résidence Prestige Isatis isatis@odalys-vacances.com +33 (0)4 50 89 68 35
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K B wrote a review Jan 2020
4 contributions
ITS A HOSTEL- AVOID!! Dirty small and weird hostel with NO view only a train track to look at. They make you take the BIN/TRASH out and make you mop, clean and wash dishes! Furthermore, the pillow had two pubic hairs on it and the towel had brown stuff on it! Pictures are attached! Charged us £500 for one night of pure HELL! Wouldn’t even let my dog stay here!!!
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel-cmanager, L’équipe Odalys de la Résidence Prestige Isatis isatis@odalys-vacances.com +33 (0)4 50 89 68 35 at Résidence Prestige Odalys Isatis
Responded Jan 29, 2020
Dear Guest, Thank you for taking the time to share your feedback. We're sorry your stay hasn't been as good as what we usually receive. We have noted all of your comments and will address them immediately. It is a shame we were not made aware of any issues you faced so that we could have taken immediate corrective action. We hope you will return and give us the opportunity to provide you with a more enjoyable stay in the future. Best New Year wishes, L’équipe Odalys de la Résidence Prestige Isatis isatis@odalys-vacances.com +33 (0)4 50 89 68 35
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X6022ME wrote a review Jan 2020
East Sussex, United Kingdom17 contributions11 helpful votes
We left the UK on the 2 Jan 2020, via Gatwick airport. We arrived at Odalys at 4pm, couldn't check in, as too early. However we met Caroline who was very proffesional, told us we could store our suitcase in the breakfast room, very helpfull, told us where to visit, gave us a map, so we visited Mont Blanc, what a gorgeous place, scenery was lovely, with snow covered mountains. 5pm we went back to our apartment, checked in, and stayed in room 221, spotless clean, and little balcony attached to the room, with a kitchen, all cutlery, and utencils, mocrowave & kettle. We chose a 4 person's apartment, so our daughter, was on the sofa bed, very cosy and warm, being the weather of -3. Swimming pool was great, me & my son visited, even swim outside, water was very warm. We would thoroughly recommend this apartment to you, should you wish to have a holiday in Chamonix. We also viited the Planards, on the recommendation of Caroline, brillant for first time skiers. We will be back, very attentive staff, and even got to shake the directors hand.
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Date of stay: January 2020
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Room Tip: All the rooms are tastefully decorated to a high standard
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel-cmanager, L’équipe Odalys de la Résidence Prestige Isatis isatis@odalys-vacances.com +33 (0)4 50 89 68 35 at Résidence Prestige Odalys Isatis
Responded Jan 9, 2020
Dear Guest, Thank you for such a positive review. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received a courteous and professional service. We have passed your kind appreciation to Caroline. Thank you for your kind mention of our kitchen facility, pool facility and other facilities. Your recommendation is truly appreciated. We look forward to welcoming you back on your next visit and wish you a very Happy New Year 2020! Best wishes, L’équipe Odalys de la Résidence Prestige Isatis isatis@odalys-vacances.com +33 (0)4 50 89 68 35
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rhettand wrote a review Dec 2019
Begnins, Switzerland1 contribution
The Odalys are self catering apartments that are not serviced daily. The rooms were comfortable but there were no bedside tables so charging your phone or having a place to book your book down was unavailable. We had originally booked for 5 adults and went with 4 but the apartment would not have been comfortable with more than 4. The separate toilet had no wash basin which meant having to go walk across the apartment to one of the other bathrooms to wash your hands. There was no wifi for the duration of our stay and access to the residence during the day is simple enough on the bus routes but eating out in Chamonix requires you use the very limited taxi services which makes it very inconvenient and using your own car becomes essential if you can find a parking. The staff were very helpful and professional
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Date of stay: December 2019
Value
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Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel-cmanager, L’équipe Odalys de la Résidence Prestige Isatis isatis@odalys-vacances.com +33 (0)4 50 89 68 35 at Résidence Prestige Odalys Isatis
Responded Jan 10, 2020
Dear Rhettand, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our quality service; however, we are sorry to hear of the issues which you experienced with our WiFi. Please do not hesitate to inform our team of any concerns you may encounter; they are always pleased to provide assistance. Regarding your apartment, we regret that it was not entirely to your expectations and we have taken note of all your remarks; as can be seen in the pictures included on our website, the bedrooms do have small alcoves that serve as bedside tables. We hope to welcome you back for a more enjoyable expereince in the future. Best New Year wishes, L’équipe Odalys de la Résidence Prestige Isatis isatis@odalys-vacances.com +33 (0)4 50 89 68 35
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PRICE RANGE
$114 - $209 (Based on Average Rates for a Standard Room)
LOCATION
FranceAuvergne-Rhône-AlpesHaute-SavoieChamonix
NUMBER OF ROOMS
50
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Frequently Asked Questions about Résidence Prestige Odalys Isatis
Which popular attractions are close to Résidence Prestige Odalys Isatis?
Nearby attractions include Escape Game Chamonix (2.7 miles), eBike Chamonix (2.4 miles), and Aiguille du Midi (2.7 miles).
What are some of the property amenities at Résidence Prestige Odalys Isatis?
Some of the more popular amenities offered include an indoor pool, free parking, and free internet access.
Which room amenities are available at Résidence Prestige Odalys Isatis?
Top room amenities include a kitchenette, a refrigerator, and a dishwasher.
What food & drink options are available at Résidence Prestige Odalys Isatis?
Guests can enjoy breakfast during their stay.
Is parking available at Résidence Prestige Odalys Isatis?
Yes, free parking is available to guests.
What are some restaurants close to Résidence Prestige Odalys Isatis?
Conveniently located restaurants include Chalet Buvette de Caillet, Su's Cuisine, and Hibou Deli.
Are there opportunities to exercise at Résidence Prestige Odalys Isatis?
Yes, guests have access to an indoor pool and a sauna during their stay.
Are pets allowed at Résidence Prestige Odalys Isatis?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Résidence Prestige Odalys Isatis?
Many travelers enjoy visiting La Mythique Mer De Glace (1.6 miles).