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L'Imperial Palace

Hotel website
Allee de l'Imperial, 74000, Annecy, France
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1 room 1 adult
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550 Reviews from our TripAdvisor Community

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Carlsbad, California
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is just like the pictures. It is completely breath-taking. I came here in the winter, but I can only imagine how much fun it is in the Summer! The walk into town takes about 15-20 minutes (1 mile total). I didn't mind the walk at all, since you have a chance to see more of the Lake. A... More 

Helpful?
Thank Sarah S
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, Thank you so much for your detailed comments. We also had very good time to deliver you the best service possible and we are all proud to have made your trip so enjoyable. We really hope having the chance to welcome you again, perhaps in the summertime which is gorgeous down here ! Warmest regards, Philippe Gourgaud General... More 

London, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 30, 2015 via mobile

I am a fussy nightmare at times and the staff at the Imperial showed me the real meaning of 5 star service. Everyone was super polite super friendly and loved to chat and help you without any hesitation. I stayed six nights in a corner room with river views which was perfect for me etc etc blah blah........But what makes... More 

Helpful?
Thank CatmanPoker
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, Waouhhhh ! What can I say more...? Thank you so much for your great comments. It was so nice having you here and we really hope having the chance to serve you even better next time you will visit Imperial Palace and Annecy. Warmest regards and Happy New Year ! Philippe Gourgaud General Manager More 

Perth, Australia
Level Contributor
51 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 30, 2015

We stayed at this large hotel in Annecy on the lake for two nights and spent Bastille day there. I had expected a balcony and found that the view was overlooking the lake but no balcony. The room was good with the largest bed I have seen and very comfortable. The hotel is not cheap and the cleaning service of... More 

Helpful?
Thank petadownunder
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, Thank you for your comments related to your stay in July 2015. We take good note of them and correction has already been made. Looking forward to welcoming you back to Imperial Palace and to Annecy. Warm regards and Happy New year ! Philippe Gourgaud General Manager More 

Newcastle upon Tyne, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 29, 2015 via mobile

This hotel should be the best hotel in Annecy but falls short by quite a margin. It has the most unbelievable setting looking out over lake Annecy which is stunning, if only the hotel matched the setting in its standards. Good points room had a view right out to the lake and food was of good quality, bad points service... More 

Helpful?
Thank Thorn666
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, Thank you very much for your positive comment. I sincerely regret that you pointed out 2 problems that have affected your overall satisfaction. I can assure you that correction has already been made. I really hope having the chance to see you back when you will visit Annecy again in the future. Warmest regards and Happy New Year... More 

Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 18, 2015 via mobile

Me and my mum decided to go to Annecy for a short break and to do some last min Christmas shopping. The hotel is big and beautiful in an amazing location, I stayed in room 605 not a very large room but was on the corner of the hotel with 3 balconies the bathroom was large and very modern. The... More 

Helpful?
Thank Paige M
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, Thank you so much for your warm comment. It has been a great pleasure to serve you during your stay and we really hope having the chance to welcome you again in the near future. We wish you a Merry Christmas and a happy near year (a bit in advance !) Warmest regards, Philippe Gourgaud General Manager More 

Brive-la-Gaillarde, France
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed December 15, 2015

It stands majestically overlooking the lake, with the Christmas lights it looked magical. The welcome was warm and professional, the rooms are divine with great attention to detail, beds very comfortable with beautiful linen, thick cosy bathrobes and towels in fact I would say it was one of the most well thought out designs of any hotel room that I... More 

Helpful?
Thank Annie S
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, Thank you so much for your great comments. We are all dedicated to make your stay with us as enjoyable as possible and we feel proud when your satisfaction is up to our pleasure to serve you. We really hope having the chance to impress you again in the near future with our new Cristal Spa and its... More 

Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 10, 2015 via mobile

Located on lake Annecy with the Alps as a backdrop. Brilliant views. Rooms are spacious and modern. Service in the restaurants and meeting rooms could improve though. Took a while for things like coffee and refreshments to arrive and also for courses to be served in the cellar restaurant.

Helpful?
Thank Daan d
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, We thank you very much for having taken the time to share your comments with us. We have well noticed the points that could be improved and we are already working on them in order to satisfy you better next time you will visit us. Hoping to see you soon back for a leasure trip... Warm regards, Philippe... More 

Seoul, South Korea
Level Contributor
67 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 10, 2015

We went here in September 2015 with our two young kids. The hotel is luxurious and the service was great. But the real catcher was that the kids had loads of fun. There is a private lake entrance in the back that gives you access to the water slide and diving boards which go into the crystal clear lake. My... More 

Helpful?
Thank auclutch
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, Thank you so much for your kind words. We are all very happy to have your trip (and your kids one !) so memorable. We really hope having the chance to welcome you back soon to Imperial Palace and to Annecy. Warmest regards, Philippe Gourgaud General Manager More 

London, United Kingdom
Level Contributor
94 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed December 6, 2015

From the outside and on the approach, it's a classic, beautifully situated hotel. The location is perfect - set just upon the mirror glass lake. Wonderful to stroll out to on misty mornings and sunset evenings. From the inside, it's a less glamorous, more corporate affair. Our room was really disappointing - all extras charged, no charm, no little detail... More 

Helpful?
Thank LettsieLondon
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, Thank you very much for your constructive comments. It is true that the decoration of the room is subjective and I can understand that it is not exactly at your taste. In regards with the restaurant, it is absolutely right that the restaurant "La Voile" is more a "high end" restaurant and you did chose well. I am... More 

London, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 15, 2015

Around 20 years or so ago, I used to deliver seminars and training courses in this establishment. At that time it was a wonderful place to perform such a service. A really classy and impressive looking building in a magnificent setting. Therefore, when my wife and I recently decided to drive from London to Umbria, in Italy, we decided to... More 

Helpful?
1 Thank PeteRobbo8502
Philippe G, Directeur général at L'Imperial Palace, responded to this review

Dear Guest, We thank you for your comments even if they are not so enthusiastic ! I am very surprised by some of them and especially the one regarding the unremarkable service. You pointed out 2 of our employees as excellent which is probably not remarkable !!! I hope to see you again to Imperial Palace in order to show... More 

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