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Mercure Aix Les Bains Domaine de Marlioz

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Mercure Aix Les Bains Domaine de Marlioz
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376 Reviews from our TripAdvisor Community

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Showing 22: English reviews
Milan, Italy
Reviewed September 24, 2016

They triggered the fire alarm with out any information. So me and my wife we panicked and removed our important doc. And run away when the saw us they told us its a test you can go back to your room. After a five minutes one of the stuff opened the room on us and she said fire you have...

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Helpful?
Thank alhazmi_waleed
Saint-Marcel G, Responsable commercial at Mercure Aix Les Bains Domaine de Marlioz, responded to this review

Dear Sir, We would like to thank you for taking the time to post your review. At Mercure, we strive to provide a high level of hospitality for every guest, therefore your feedback is important to us. Yet, we were surprised to read your comments as there is no record we can find of your stay in our hotel in...

New York
Reviewed August 15, 2016

This was just old and tired hotel. Our room was acceptable, probably remodeled in some not too distant past, but the hotel itself, the adjoining spa and structures were rather depressing, really. The outside pool was closed for no reason, the staff, generally, didn't care much. This attitude permeated the whole hotel, rather weird, I don't understand how they got...

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Helpful?
Thank piterskiiNewYork
Saint-Marcel G, General Manager at Mercure Aix Les Bains Domaine de Marlioz, responded to this review

Dear Sir, Madam, Thank you for having taken the time to share your experience with us. We are really sorry that the service did not meet your expectations and we beg you to accept our sincerest apologies. Be assured that we are taken into account your remarks regarding your stay. It is our hope that you will give us the...

Switzerland
Reviewed July 3, 2016 via mobile

I would not give this hotel 4* myself. Our room was old with both toilet and bidet not properly attached to the floor. The bed felt like we were sleeping on a wooden bench, the mattress was extremely hard. Although we booked a room with spa access, there were no robes or slippers available in the room. Slippers had to...

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Helpful?
Thank Ann W
Saint-Marcel G, General Manager at Mercure Aix Les Bains Domaine de Marlioz, responded to this review

Dear Sir, Madam, Thank you for having taken the time to share your experience with us. We are really sorry that the service did not meet your expectations and we beg you to accept our sincerest apologies. My team and I strive to provide a superior service for every customer, therefore your feedback is essential. It is our hope that...

Bangkok, Thailand
Reviewed June 15, 2016

People we met during our stay were so gentle and sweet. We loved the setting of the hotel, having the balcony facing the backyard was nice. The hotel is old but charming in its own right; this one is not for those looking for modern facilities. The spa is small but adequate with a small pool and a jacuzzi as...

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Helpful?
Thank StLuis
Saint-Marcel G, General Manager at Mercure Aix Les Bains Domaine de Marlioz, responded to this review

Dear Sir, Madam, We would like to thank you for having taken the time to share your experience. We are really sorry for inconveniences occured at the restaurant and we beg you to accept our sincerest apologies. We strive to provide a superior service for every customer, therefore your feedback is really important to us. Be assured that we are...

Amersham
Reviewed May 21, 2016 via mobile

This was our fourth visit, this time with friends. Set in a park with a large, flat car park (necessary when travelling on four large motorcycles), it offers free access to the spa and swimming pools. Very friendly greeting at reception and English spoken more or less throughout the hotel. Upgraded to a superior room. Very nice and spacious with...

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Helpful?
Thank Jax3501
Saint-Marcel G, General Manager at Mercure Aix Les Bains Domaine de Marlioz, responded to this review

Dear Sir, Madam, We very much appreciate your comments regarding our hotel, and we would like to thank you. At Mercure we strive to provide a superior service for every customer, therefore your feedback is really important to us. We hope that your next visit will be as pleasant as the previous one. Sincerely, Gilles Saint-Marcel Directeur général

Deauville, France
Reviewed December 21, 2015

Hotel property is maintained to an impeccable standard. Rooms are clean, comfortable and quiet. Food and drink is reasonably priced, but I was annoyed at not being able to order wine by the half bottle (375cc) or carafe of 500cc. They only had bottles or glasses. Ordering wine by the glass is always more expensive. According to the wine list,...

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Helpful?
Thank Oktopus_Ken
DomMarlioz, General Manager at Mercure Aix Les Bains Domaine de Marlioz, responded to this review

Dear Sir, Madam, First of all we would like to thank you for having taken the time to share your experience with us. We are really sorry for inconveniences occured during your stay. Be assured that we are taken into account your remarks regarding the wine list and the internet access. Looking forward to welcoming you again on the Mercure...

Maidstone Kent
Reviewed November 8, 2015

The hotel itself was fine and we always enjoyed the breakfast. Dinner was a different matter altogether. We only had a choice of two items neither of which was particularly appetising. One evening it was a very small omelette (would not be surprised if it was a frozen bought in) and a few green leaves..

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Helpful?
Thank Audrey H
DomMarlioz, General Manager at Mercure Aix Les Bains Domaine de Marlioz, responded to this review

Dear Sir, Madam, We would like to thank you for having taken the time to share your experience with us. We are really sorry that the restaurant did not meet your expectations and we beg you to accept our sincerest apologies. Be assured that your remarks are important to my team and I, in order to implement corrective measures. Looking...

Birmingham, United Kingdom
Reviewed November 1, 2015

Mercure Hotel Aix-Les Bains We were in a coach party visiting the French Alps and based in the chain group Mercure Hotel in Aix-Les Bains. Unfortunately, this hotel did not meet the normal expectations. The problem arose from management not employing sufficient staff to cater for a guest party and other national guests staying at the same time. The party...

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Helpful?
1Thank mike_pam1994
DomMarlioz, General Manager at Mercure Aix Les Bains Domaine de Marlioz, responded to this review

Dear Sir, Madam, We would like to thank you for having taken the time to share your concerns. We are really sorry that the service dit not meet your expectations and we beg you to accept our sincerest apologies. Please rest assured that we are taken into account you remarks regarding the restaurant; especially for the menu choice (range of...

Lancashire
Reviewed August 29, 2015

We were part of a tour group looking at the local alpine places - Chamonix, Annecy, Chambery and Geneva. The hotel is part of a complex at the edge of town shared with Ibis. The hotel is comfortable with a spa pool. The rooms are quite modern, reasonably spacious and well equipped. The breakfast was good - a varied continental...

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Helpful?
Thank LightAleCavalier
DomMarlioz, General Manager at Mercure Aix Les Bains Domaine de Marlioz, responded to this review

Dear Sir, Madam, We would like to thank you for having taken the time to share your experience with us. We very much appreciate your comments regarding your stay. My team and I strive to provide a superior service for every customer, therefore your feedback is really important. Be assured that we are taken into account your remarks regarding meals....

Orvieto, Italy
Reviewed August 6, 2015

Acceptable hotel for a stop-over if travelling from Italy to France. Rooms are large quiet and air-conditioned, beds are large and comfortable. Bathrooms are well appointed but with very few toiletries for what is classed a 4 star hotel. Breakfast average and overpriced.

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Helpful?
Thank 4travelwriter4
DomMarlioz, General Manager at Mercure Aix Les Bains Domaine de Marlioz, responded to this review

Dear Sir, Madam, Thank you for having taken the time to share your experience with us. Your remarks are very important for my team and I because we strive to provide a superior service for every customer. Be assured that we are taken into account your concern regarding the breakfast which includes bread, pastries, hot drinks, fruit juice and fresh...

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Near Mercure Aix Les Bains Domaine de Marlioz

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Right in the middle of a beautiful park between lake and mountains, the Mercure Aix-Les-Bains is welcoming you for both business and leisure stays. Plan your events and meetings in our 720m² flexible function spaces with natural light. Our hotel enjoys a unique location close to the train station, the horse race track, the Golf and the Casino. Enjoy our restaurant and (if more than 16 y.o.) pamper and relax in our Spa and Wellness area (9:00 am till 10:00 pm). During winter La Feclaz or Le Revard ski resorts offer downhill and cross-country skiing, during summer visit Chambery, Annecy, Lyon or Geneva. Domaine de Marlioz also includes : Medical Hydrotherapy Center, a Spa and Wellness Center (massages, hydrotherapy, beauty treatments, sauna, hammam, swimming pool, hot tub, fitness center), a regional cuisine restaurant, function spaces for events, all nestled in a green setting ! ... more   less 

Additional Information about Mercure Aix Les Bains Domaine de Marlioz

Address: 111 Avenue de Marlioz | CS 50146, 73101, Aix-les-Bains, France
Location: France > Auvergne-Rhone-Alpes > Savoie > Aix-les-Bains
Price Range: $93 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Aix Les Bains Domaine de Marlioz 4*
Number of rooms: 60
Reservation Options:
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Hotel Style:
#4 Spa Hotel in Aix-les-Bains
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Aix Les Bains Domaine de Marlioz staff and other travelers.
2 questions
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Questions? Get answers from Mercure Aix Les Bains Domaine de Marlioz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The side facing the greens !”
 of 5 bubbles StLuis, Jun 15, 2016 | Read review
“Our room was on first floor overlooking the mountains”
 of 5 bubbles AudreyH36, Nov 8, 2015 | Read review
“Ask for a garden view”
  • Balcony view from garden side
 of 5 bubbles jenny995, Jul 31, 2015 | Read review
“Ask for a room with view on the garden located behind the hotel. It is very quiet and you avoid the noise of the traffic on the road.”
 of 5 bubbles KrisS377, May 1, 2014 | Read review
“My room in the 3rd floor was cold, Water in the bathroom needed about 20 min with all taps open to become warm. My colleagues on the 1st floor did not have the problem.”
 of 5 bubbles PeterG281, Jan 15, 2014 | Read review
5 of 5
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