This area (the Old Port) is truly lovely and the Sofitel with the next door Novotel have a superb location. Our room has a stunning balcony with table chairs and 2 sunbeds with a view over the Port to die for, the room was very well furnished too. Concierge and housekeeping were the true highlights of this hotel. The Spa facilities are ok but they mention swimming pool which is just a large jacuzzi which is nice but you cannot swim. In my experience the French have amazing hotels but they are badly managed. For instance they took 150 Euro per day "damages" when I arrived but this had never been mentioned during the booking process. Mmmm. Then the lady Manager refused to release this deposit despite them having the room prepaid PLUS my credit card details for any "damages". Grrr. The front desk seem to me totally incompetent which is a shame as the hotel is lovely and works very well, apart from them! I have stayed many times in France and I love France, but I do not rate their manages at all.…
Beautiful location and service on top ! My first choice when I’m going to Marseille. Love it so much The room are great especially with view on the « vieux Port » Thanks at all the Sofitel Vieux port for making the stay a perfect moment.... Fred
Arrived and the front desk ignored me for quite a while. When I did get served it was very slow. Room was very plain and not what you see in the photos (see photo of my view). Breakfast NOT included which is shocking, what's even worse is charging 30 euro for it each morning! AC did not work (essentially a glorified fan). House keeping was nice and it was clean. Not 5*. Oh and they take 150 euro per night as a deposit per room which makes you overdrawn. Be warned.
Great location great staff just first class. The staff at this hotel made a memorable visit to Marseille even better, the food at the restaurant and at breakfast was also very good. The location made for easy access to many of the sites highly recommend this hotel.
Short holiday with my adult daughter & we wanted to have an enjoyable few days. Overall this hotel has very nice staff, comfortable beds and great views from bar & restaurant. The spa access was ok but not in our opinion excellent- we enjoyed a reasonably large hydro pool, steam room and sauna. Only one shower was working properly and the other was the one that had no soap/shampoo the first day. We were expecting more from the spa access such as an aromatherapy room, various showers with jets and some juice and fruit plus a relaxation room. However, the outside seating was nice, & there is a gym with various machines if you wish to workout. The hotel is a little out of town and you do have to pass some homeless people on the way which is a little uncomfortable especially for females travelling alone. Our room was spacious with very comfortable beds and tea and coffee free. However the water bottles were not complimentary. We arrived late our first evening due to a flight delay & complimentary water would have been very welcome, but only tea and coffee seems free in the hotel room, water is €6 for a 500ml bottle. We had cocktails and tapas on the rooftop that first evening; cocktails varying from €15 to €22. The breakfast the following 2 mornings was nice but expensive. Breakfast is a great display of food but food is not very hot eg French toast is cold and has to be reheated which doesn’t really work. The fruit, granola and bread is lovely. We mentioned that we would have to miss breakfast on our final morning due to flight times & rather than be told that a little take away cold breakfast would be made up ( breakfast was included in our stay) we were advised that we could look at room service. We walked to our sightseeing destinations and the hotel is about 10-15 min walk to bars and restaurants and 30 -40min to museums etc. We had dinner on our final evening in the hotel brasserie. Dinner is expensive and a bottle of wine starts at €35. We arrived early at circa 6pm after a rain downpour & we got our dinner promptly. We lingered over our bottle of wine only to be told a short while later that the table was reserved! There were only 4-5 couples in the brasserie! We advised the very nice waitress that we were not told when we arrived that we would have to vacate the table by a certain time & she had to call the more senior waiter who did not argue. This, however put a dampener and sour note to our final evening. Is the experience worth €300? Probably not unfortunately. For us the spa, the final night dinner and the special individual touches just didn’t make the grade. Nice but not exceptional. Mary…
Super nice room with a great view of the port and its boats. Big tub, large super comfy bed, and nice ammenities. The restaurant on the rooftop serves a delicious and generous breakfast (although it’s a tad overpriced at 29€), with a splendid view of Marseille
I can’t say how much we enjoyed it It’s just amazing all what you can see I am a bit disappointed on how clean the street are Hopefully they are going to manage that… But yes I would visit again And hoping next time will be a different Hope tha some of the advisors will be honest like me and it will count because it’s shame for some mistakes not to go back again
after a week of exploring southern France by Bike, we stayed at this property for a few nights. Incredibly attentive staff, made our recovery and relaxation perfect. Very accommodating and wonderful rooms. But I have ot say, while the rooms were very nice, it was the staff, who made all the difference.
The hotel is very well located in the quiet part of Vieux-Port. The terrace bar, rooftop restaurant and the room all have gorgeous view of the port and more. We also walked to many sites and restaurants from the hotel. The hotel staff are very friendly and accommodating. Would love to stay here again. Highly Recommended.
A fabulous reception and overall great service! Love the affiliation/access to CNM! Swimming in the Mediterranean a great benefit! Spa services are also very nice! Dinning with spectacular views everywhere!