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New Hotel Saint Charles

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New Hotel Saint Charles
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427 Reviews from our TripAdvisor Community

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Showing 123: English reviews
London, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Firstly the location of the hotel is brilliant. A 5 minute walk to Marseille St Charles station and about 10 minutes down to the old port. As we arrived by Eurostar, went to Cassis a couple of times and across to Iles Frioul from the port it was perfect for us. The old port is also where most of the... More 

Helpful?
Thank Olivia_UK_1992
Praia, Cape Verde
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Pro: central located and close to public transport Con: -Very unfriendly grumpy guy at the reception. Not helpful at all - Rooms not well cleaned - We were two guests but the cleaning lady just left one towel. We told the reception guy and he accused us of lying.

Helpful?
Thank Missykel

Travelers are raving about these Marseille hotels

1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed five nights here, and had a room on 4th floor. The room it self was spacy enough for one person and the bathroom was clean and functional. Always hot water. The staff was friendly and helpful, both at the front desk and the room maids. Central location, only five minute walk from the central railway station and about... More 

Helpful?
Thank Tommy N
Colchester, Essex
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice hotel in walking distance from the St Charles station. Reception staff let us store the luggage as we have arrived in the morning and check in wasn’t until 3pm. Room is spacious and comfortable. Window overlooks a busy street so it can get a bit noisy. It was nice to have the complimentary bottle of water in the room... More 

Helpful?
Thank haswells
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Dear haswells, Thank you for your comment. We take note about your remark. See you soon! More 

Carlisle
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed June 21, 2016 via mobile

Stayed for two nights a few days after the trouble during the euro football tournament. Receptionist not over friendly because we were English. Room was pretty basic. Bed, TV, mini fridge, aircon. The room had a balcony but neither of us was confident enough to stand on it. Bathroom was pretty shabby, seen better days. Shower cubicle was...snug. Check out... More 

Helpful?
1 Thank Graeme M
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Dear Graeme, Thank you for your comment. We take into account your remarks to improve us. Best regards More 

Greensboro, North Carolina
1 review
3 of 5 stars Reviewed June 10, 2016

Won't stay again, very poor location, couldn't use an outlet, room smelled slightly musty, no micro wave popcorn available, husband had to leave and go looking for it in an unsafe neighborhood, the gravy on the biscuits tasted terrible

Helpful?
Thank riggsej
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Thank you for your comment. We take note of the problems encountered during your stay, in order to improve our services and quality. Kind regards. More 

Stevenage
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 30, 2016

The rooms are on the small size. The bath rooms do not have a Bath, only shower units with only enough room to swing a cat. So don.t drop your soap.(lol) the shower clip was broken so you had to hold the shower with one hand and the soap with the other hand as the soap tray was gone.!!. No... More 

Helpful?
Thank Dennis W
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Dear Dennis W, Thank you for your comment. We take note of your comments. Best regards More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 28, 2016 via mobile

If you need help of the people who work here you will be dead... the room telephone does not work and the desk service is just does not care about your needs. We asked them to hire us a car so we could drive to outside this decadent city and they told us to go to the st Charles Station...... More 

Helpful?
1 Thank Marco D
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Dear Marco D, Thank you for your comment. We take into account your remarks to improve us. We hope to see you soon. More 

Istanbul, Turkey
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
2 of 5 stars Reviewed May 19, 2016 via mobile

This hotel was the first stop of our south france trip we scheduled for first marriage anniversary. Our plane arrived at around 01:00 a.m. so we informed the hotel that we would arrive late and if this constitute any problem for them and they stated that there would be no problem for late check-in. Nevertheless, when we arrived to the... More 

Helpful?
Thank SrcnPrtk
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

We are sorry for the inconvenience encountered. Some technical problems may actually force us to relocate a client in a hotel of the same category . In these exceptional circumstances, we make sure that the reception is at the height of your expectations. We hope to welcome you during your next trip to Paris in order to prove the quality... More 

Dublin, Ireland
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 18, 2016

After a long grueling journeys by train finally reached a Marseille.At night time very easily found the hotel, it was only a few minutes down the street from the main train station. We enjoy stay there:a large, modern white-black design room, a huge bed and tidy bathroom. Hotel at very good location, close to the old port where full of... More 

Helpful?
1 Thank dewdrop61
JL_De_Bodisko, Directeur at New Hotel Saint Charles, responded to this review

Thank you for your comment. We are really happy to read that you appreciated your stay at the Newhotel Saint Charles. We hope to see you next time. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Official Description (provided by the hotel)
Modern hotel with comfortable accommodations; multilingual staff; located in the downtown area; 25 km from Provence MRS airport. ... more   less 

Additional Information about New Hotel Saint Charles

Address: 4 allee Leon Gambetta, 13001 Marseille, France
Location: France > Provence > Bouches-du-Rhone > Marseille
Price Range: $56 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — New Hotel Saint Charles 3*
Number of rooms: 60
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Also Known As:
New Hotel Marseille
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