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Mas Du Grand Vallon

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1550 Chemin du grand Vallon, 06250 Mougins France
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Traveler (37)
Bathroom (4)
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About

#6 of 19 B&Bs / Inns in Mougins
Location
Cleanliness
Service
Value
Iw
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Golf course
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Outdoor pool
Restaurant
Kids' meals
Airport transportation
Shuttle bus service
Car hire
Meeting rooms
Spa
Baggage storage
Newspaper
Non-smoking hotel
Sun terrace
Laundry service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Safe
Kitchenette
Room types
Bridal suite
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Charming
Languages Spoken
English, French, Spanish, Italian
64Reviews1Q+A0Room tips
Traveler rating
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James S wrote a review Aug 2020
4 contributions6 helpful votes
We are currently staying at this apartment hotel which started off quite well. The restaurant staff are fantastic and very helpful. There are a number of issues which have surfaced during the visit. If you are from Belgium, Spain, Switzerland, England or anywhere else you must wear face masks everywhere due to COVID. If you are from France you don’t have to. Also, only French families are allowed on the pool sun beds. If you do manage to get a bed and leave it to go to the room or get a drink the hotel manager throws your belongings on the floor to make room for French families. When around the pool it is forbidden for children to jump or dive in the pool for safety reasons. But if you are French then it is ok. The hotel manager shouts profanities out of his top floor window at you and at your children but is not available to speak to the fathers face to face. The hotel hierarchy are very concerned about social distancing unless you are around the pool and then that is ok because it washes off and in France if you are in the pool you are technically always washing your hands.
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Date of stay: August 2020Trip type: Traveled with family
2 Helpful votes
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Hmgib wrote a review Nov 2019
2 contributions
Do not book ‘Les Mas du Grand Vallon’. Hotel unable to provide the services advertised and expected and the customer service was the worst I’ve ever experienced. We arrived on a Thursday evening in early September and were told upon arrival, that a work conference had ‘taken over’ the hotel and the restaurant would not be able to provide us food. You do not discard guests needs simply because you have taken a lucrative booking from a local company. We looked forward to making use of the swimming pool, this was the main reason we booked Les Mas du Grand Vallon. The pool was not in a fit state to be used. There were hundreds of dead insects floating in the green murky water, thoroughly uninviting, worlds apart from the glossy marketing images. When we complained our party was lied to and fobbed off for a number of hours (during which the aggressive lady on reception claimed a cleaner would arrive imminently) only to then be told that the pool could not actually be cleaned as the filtration system had been clogged up by sun cream. A problem they then admitted had been a long standing issue as a result of a long hot French summer. Aren’t all French summers long and hot? To risk the health of guests including very young children with a stagnant swimming pool is utterly unacceptable. The behaviour of the staff throughout our stay was abysmal. The lady who ran the reception desk was rude and aggressive. She wasn’t even able to bring herself to offer a hint of an apology. Nothing was offered by way of a refund or compensation, and their policy to charge you in full when you arrive is totally disgraceful as they refused any refund and allowed no access to the manager. Instead they insisted we raise any issues with booking.com. A procedure we have since learnt from booking.com is totally unconventional. Having pursued our complaint on our return we have not seen a penny from the hotel and not a sniff of an apology. The hotels defence to booking.com was essentially branding us liars, totally unacceptable. Overall a truly abysmal experience. Stay here at your own risk.
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Date of stay: September 2019Trip type: Traveled with family
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lhogilvie wrote a review Nov 2019
2 contributions
Unfortunately our stay was dreadful. The accommodation is perfectly adequate but the facilities and staff were appalling. We stayed at the beginning of September 2019 and the hotel had taken a big conference booking after ours . That meant they refused to serve us dinner as they were busy with the lucrative booking they had taken after ours. The staff were rude and constantly lied to us . And to top it off the pool was filthy with flies and bubbles on top. After being told the "pool man hadn't come yet" we were finally told the truth that the filtration system was broken and had been for some time . But they didn't tell guests. It was a total health hazard. Please do not stay there if you want some form of customer service.
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Date of stay: September 2019
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Antonio Raul Reis wrote a review Sep 2018
Luxembourg City, Luxembourg136 contributions46 helpful votes
You need to need this place functions as serviced apartments. There is nobody there from 23:00 on and the services available are quite limited. Starting on the positive side, the location is great and the apartments are comfortable and in good condition. There are four or five house (mas, in French) and they all have apartments ranging from a small about 20sqm room to big three bedroom apartments. All the rooms I have seen have a terrace and that makes the experience much more charming (if the weather helps). The swimming pool is small but enough for a swim or for the kids to enjoy some time in the water. The restaurant is just ok. We only had one meal and felt like we are disturbing them. It closes at 22:00 and then the place looks deserted. There is an underground parking where any car can enter easily.
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Date of stay: August 2018
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Trip type: Traveled with family
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Tony A wrote a review Aug 2018
Maltepe, Turkey3 contributions5 helpful votes
Overall stay was quiet disappointing. No assistance with baggages although they claim it is a four star hotel. One of the two apartments we had booked was disgusting when we got there: 1- Hair in bathroom 2- Hair on living room carpet 3- Freakin toe nail in the bed room floor ( pic below) To top it off our bedroom Air conditioning was not working so our vacation was more of camping mode in mid-August heat. The staff was quite responsive and did their best to address the issues, however I think this place has a fundamental mismanagement problem
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Date of stay: August 2018Trip type: Traveled with family
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PRICE RANGE
$104 - $241 (Based on Average Rates for a Standard Room)
LOCATION
FranceProvence-Alpes-Cote d'AzurFrench Riviera - Cote d'AzurMougins
NUMBER OF ROOMS
72
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Frequently Asked Questions about Mas Du Grand Vallon
Which popular attractions are close to Mas Du Grand Vallon?
Nearby attractions include Curious World (2.3 miles), Heyou Escape (2.2 miles), and Musee d'Art Classique de Mougins (1.7 miles).
What are some of the property amenities at Mas Du Grand Vallon?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Mas Du Grand Vallon?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mas Du Grand Vallon?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Mas Du Grand Vallon?
Conveniently located restaurants include Cafe Brun, Le Speakeasy Cannes, and Le Bo Bar.
Are there opportunities to exercise at Mas Du Grand Vallon?
Yes, guests have access to a pool during their stay.
Does Mas Du Grand Vallon have an airport shuttle?
Yes, Mas Du Grand Vallon offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at Mas Du Grand Vallon?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Mas Du Grand Vallon?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Mas Du Grand Vallon?
Many travelers enjoy visiting Iles de Lerins (3.0 miles), Chateau de la Napoule / Musee Henry-Clews (4.6 miles), and Musee National Picasso La Guerre et La Paix (4.3 miles).