A quaint and cute historic hotel in Juan les pins. Incredible service that went beyond our expectation. We loved our room and the outside garden! The pool was showing signes of wear and tear but it was still beautiful. We loved our stay! Thank you for making our vacation special.
the hotel is old in a bad way... not a real five star - not more then a 3 star we decided not to stay there even for 1 min although we were charged for 2 nights in advance. management was so rude. no refund. be aware
If you choose to upgrade to an ‘exclusive pine park view’ room be aware that two of these room types are actually overlooking the swimming pool, but because the park is beyond the pool and you can see the tops of the trees apparently it’s acceptable to suggest the view is an exclusive pine park view. I was really disappointed to be looking over a pool having paid for a view of the park. My suggestion to the hotel would be that these two rooms are offered to clients as having a pool view this seems a much more transparent and truthful representation of this particular hotel accommodation. The second point I wish I’d known is that There is a busy road which sits next to the swimming pool, and just before the park. This means the road is also about 20 m from the hotel rooms. If you have children the pool area does have child safety gates. If road noise is something you find relaxing whilst sitting around the pool, or whilst sleeping then your in luck with this hotel as it’s constant. However if you would prefer a more peaceful environment then Hotel Juana is probably not for you. Which brings me to the final thing I wish I’d known about Hotel Juana. There is extensive building/construction works taking place about 100m from the hotel, this is one big construction site and I would suggest work will be ongoing for at least two years, but that’s just my guess. The noise is loud and is happening all day starting early in the morning. Unfortunately because the work isn’t taking place on the hotel site the hotel doesn’t need to inform you or your travel agent of this, apparently! As you may have guessed I didn’t have the peaceful holiday I thought I had booked and paid for. In fact I would say this was the noisiest hotel I have ever stayed in. One afternoon hotel staff spent at least four hours (that I saw) jet washing the outdoor dinning area, again next to the pool, which added a little more noise, as if anymore was actually needed! When I discovered my room had a pool view I asked for another room. However because the hotel was fully booked they couldn’t accommodate my request. They would also not waiver the cancellation fee so that I could move to another hotel. They did however provide my husband and I with a free breakfast and a free sunbed, with umbrella and towel for the remainder of our 4/5 days at their sister hotel by way of compensation. Neither of these gestures provided the peace I craved. The point I tried to make to the hotel staff and the travel firm is that the description of the hotel accommodation omits to inform paying guests of key information which had I known would have meant I would have simply chosen another hotel. If these points are deemed acceptable by the hotel then be more transparent in your description. Aside from the points I have made above I have to add there is very little I liked about this hotel. It lacks any type of atmosphere or services which you would expect from a 5* hotel clearly preferring to concentrate its efforts and money on its sister hotel. Juan Les pins and Antibes are beautiful places to visit but your may want to consider avoiding this noisy lack lustre hotel.…
Have stayed at this lovely hotel before. Still a lovely hotel but all it’s efforts have at present been put into its sister hotel on the beach, the Belles Rives. Unfortunately as all over Europe it is experiencing staff shortages and when I spoke to the owners son he was very candid with me and said all should be back running with evening meals etc by mid July. At the moment if you want anything more than a snack in the evening you must either walk two mins into the town where there are so many good restaurants, or go to the Belles Rives, 5 mins walk away. Having said this we had a wonderful holiday and though changed to SmartLynx airline from easyjet had in my experience, a superior flight home. It’s expensive but worth every penny
Lucky enough throughout my lifetime to have stayed here. Not disappointed...not been vack for several years. All team we met were so kind and helpful ...fantastic service from domestic teams to reception..thank you ..hope to be back soon
We just returned from a 3 night stay in June 2022 at this property. We booked a family room as a couple and were very satisfied with the property and staff. It's a boutique hotel which has maintained a low key existence, considering that it's situated in a very convenient area for beaches and restaurants We included breakfast with our booking, which was very good. The housekeeping staff serviced our room twice per day. The outdoor pool is wonderful. The staff was more than helpful and accommodating. When we return to Juan Les Pins, we will definitely consider staying at this property again. Jay & Debra S
I booked this seemingly wonderful hotel to celebrate our 30th Wedding Anniversary next week. Unfortunately my wife fell and is unable to travel next week. The hotel staff, from reservations through to their head of sales and marketing have insisted that they would charge 50% for the cancellation. This amounts to over £300. While this may be their policy I asked for compassion and their response was "I am just following my orders" , I appealed to at least provide me credit to stay there at a future date, but this has fallen on deaf ears. I am completely shocked at how unwilling a 5* hotel can be to delight their (potential) customer. Completely shocked.
We loved this hotel.The staff were amazing nothing to much .The rooms were beautiful with fantastic soundproof doors.We had a lovely breakfast and most mornings wondered over to the sister hotel to sit by the sea. Just booked to visit again next year
We returned to hotel Juanna after 4 years. We love this hotel, it’s central to all the bars, restaurants and beaches. The rooms are clean, beds are large, bathrooms have everything you need, towels are lovely and fluffy! Breakfast is lovely sat in the garden , plenty of choice and endless coffee! We went to Belle Rieve most days for sunbathing and lunch. The food there is excellent. Then watching the sun go down on the terrace before dinner… We had a wonderful stay after being away too long. We will be back again soon!
From check-in to check-out, this was an overpriced nightmare. Perhaps my expectations were too high after spending four heavenly nights at the Hotel Lou Pinet in Saint Tropez, but I think this place would still have been a nightmare even if I hadn’t just been so spoiled. The official French five star rating is clearly in need of review; it deserve two AT MOST. We pulled up to what I can only describe as a run down hostel from the 1920s. Nobody greeted us or came to take care of our car, so we had to leave it in the driveway and find help. After checking-in, we walked up two flights to a hallway that had two big green trash bags strewn on the floor, and no overhead or wall lighting. Our room — which was in excess of €500 per night — hadn’t been touched since at least 1988. The floor creaked; at least 50% of the electrical outlets didn’t work; and the bed linens (a sad sight to see) felt like printer paper. The closet (a chipped wood cabinet) contained mismatched hangars and the furniture looked like it had been purchased at a church thrift shop. The bathroom was small and the brown marble countertops were stained. The toilet barely worked; it flushed human waste but not toilet paper, which I suppose is better than the other way around. (Thankfully, our room had none of the bugs that lived in the room overlooking the pool that our friends had). I wish I could say the service was the hotel’s saving grace, but it matched the overall tenor of the hotel. The concierge was, perhaps, the lone exception. However, though he was well-intentioned, none of his recommendations was decent. The pool, like the rooms, hasn’t been touched (or cleaned, it appeared) since at least the 1980s, and good luck finding a towel. We didn’t dare eat lunch or dinner at the hotel, but breakfast was a horror story. At check out, I discovered that the hotel had overcharged me, though that was not immediately apparent because they tried to mask it in a non-itemized bill. Thankfully, after 48 hours at Juana, I knew to scrutinize more carefully. Do yourself a favor, don’t come here. I won’t make this mistake again!…