Slow unprofessional, unfriendly service, for the most expensive restaurant. Bad quality for the ingredients and limited choices for the menu. Don’t even ask for a cappuccino, they admitted they are unable to prepare one!
My hart is mealting ,,im in love with the city .and the place. great ,best,clean ,will furnished , place to stay in cannes. i recommand this proprty for sure ,love and i will certunly come back again.
After a bad stay in another hotel, we had to book at the Carlton hotel, we were very well received, they comforted us with the city of Cannes, we were staying in a very beautiful room offering a magnificent view of the sea, all the staff were very good and very helpful not like in other palaces, we will come back soon
Looks more aesthetically pleasing from the outside than it is on the inside. The rooms are dated and old-looking. It is well located. The service is the worst bit (more specifically the beach club and breakfast), staff were rude and slow (45 mins to get a menu, glass of water etc.)
We have spent 2 months on the Côte d’Azur going from town to town, enjoying the re-awakening of the riviera after the lockdown. During this period, we have seen around 20 of the best hotels in the Provence-Alpes-Côte, and we noticed that there is an unspoken understanding with hotels: we book a simple room category, but directly with the hotel, not via Booking.com In 9 out of 10 cases, the hotel treats us well, we usually get a 1-2 category upgrade, and nice spacious rooms. After the Hotel de Paris in Monaco, our next stop is Carlton Cannes. Check-in is friendly: good voiturier, beautiful lobby. Receptionist starts good with“welcome back mr van Arkel, as a valued member of intercontinental guest program”, but then proceeds to try to sell us on room upgrade. We booked (2 weeks ago) without sea view, as sea view was (from memory) 800 EUR more expensive. It turns out that we can actually get the same upgrade for 250 now.. We decline, a nice room is good enough for us, we will get our sea view outside, on the beach, thank you very much. The offer does leave a lingering question in our minds though, imagine if how betrayed you must feel if you booked the sea-view room from the get-go, and then find out you massively overpaid upon getting to the hotel. As we get to the room, we get - in fairness - exactly what we were promised. A view of the building site behind the hotel. That is fair, we did decline to pay for sea view after all. However, we also get the worst possible room in our category. Looking at the hotel floor plan, it is clearly the smallest room with the worst view of the entire hotel. Moreover, it is smallest, darkest double room of the entire summer, which has clearly not been renovated in decades (for example, after 2 months of traveling, this is the first bath room from the shower curtain era). We nickname it Johnny Depps Broom Closet, as the only “New” feature in the room is a 10-year old picture of Johnny Depp on the red carpet of the film festival. Such a downer, it feels like this hotel has forgotten how to “delight” customers. Other hotels are eager to please the few tourists that DO come to the Côte d’Azur. They provide the nicest, largest rooms inside the category, and even 1-2 category upgrades. They invest in keeping the rooms up to date. The Hotel de Paris in Monte Carlo was a great example in this regard. They provided us with an upgrade to a “partial sea view” room, bright, spacious, newly renovated. In comparison, the Carlton Intercontinental Cannes gives the impression that they are stuck in the old days of “squeeze the tourist” - is the assumption really that guests will not come back anyway, and will not leave reviews? What makes you think we are not influencers? Why insist on giving a direct-booking guest the worst room in the house? …